Customer Experience Lessons from 13,000 Feet — Tuesday CX Thoughts
I always thought skydiving would be like the rush you get on a roller coaster or that sudden jolt when […]
Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
Product or Service: Which is More Important? — Tuesday CX Thoughts
It takes many things for a customer to love your company. But in the end, it boils down to two […]
A Case for Empowerment and Being Bold — Tuesday CX Thoughts
In my last Tuesday CX Thoughts article, I told a story about a bad experience I had with a rental […]
Winning the Internal CX Battles — Tuesday CX Thoughts
With all the talk of proving ROI and delivering value, constant conversations around what is the correct metric, and wrangling […]
CX Shenanigans: Booth Duty and Beyond — Tuesday CX Thoughts
Check out this week’s video summary below: Three weeks ago, I traveled to Nashville, TN, to attend my first customer […]
