Total Experience in Trinidad & Tobago — Tuesday CX Thoughts
In my last blog post, I spoke about the amazing experience that is called XDay North America. The event brought […]
Home CX Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
In my last blog post, I spoke about the amazing experience that is called XDay North America. The event brought […]
A few weeks ago, I wrote about “mass personalization.” The idea that you can make a mass message feel personal […]
Optimizing individual touch points to improve experience is no longer enough. To truly inspire customers and build long-term relationships, companies […]
Customers can be demanding. They want a good price. They want variety. They want fast service. They want personalization. They […]
As I mentioned in my prior blog post, the last few weeks have been quite busy. Kids returning to their […]