Personalization in an Impersonal World — Tuesday CX Thoughts
Guest post by Scott Steele I recently reached my one-year anniversary in my role as Program Director for KHTQ-FM Rock […]
Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
Powerful Messages About Failure — Tuesday CX Thoughts
I had not planned to write about this today, but after reading two similarly themed posts, I couldn’t help but […]
3 Ways You Are Sending The Wrong CX Message (Even if You Think it is Right) — Tuesday CX Thoughts
There are ways that businesses can alleviate most symptoms of a bad customer experience. We frequently discuss many ideas across […]
Stopping The Thief and Customer Experience — Tuesday CX Thoughts
Still, a hotly contested approach for a customer experience strategy is the self-service approach – especially in retail. We all […]
Customer Journey Mapping is Dead — Tuesday CX Thoughts
One of the lasting side effects of the Covid pandemic that we, as customer experience professionals, need to be mindful […]
