Customer Journey Mapping is Dead — Tuesday CX Thoughts
One of the lasting side effects of the Covid pandemic that we, as customer experience professionals, need to be mindful […]
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Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
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One of the lasting side effects of the Covid pandemic that we, as customer experience professionals, need to be mindful […]
Recently, there was a recall on my vehicle for the airbag system. Apparently, a few owners of my vehicle were […]
It is that time of year when we look at what we are grateful for and, of course, put things […]
Your mind is already wandering…do I know Jeff? Is he famous? Was he memorable? Did he do something important? Was […]
The idea of customer experience in the sports area is not new, but it also is not very well managed. […]