Winning the Internal CX Battles — Tuesday CX Thoughts
With all the talk of proving ROI and delivering value, constant conversations around what is the correct metric, and wrangling […]
Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
CX Shenanigans: Booth Duty and Beyond — Tuesday CX Thoughts
Check out this week’s video summary below: Three weeks ago, I traveled to Nashville, TN, to attend my first customer […]
The Item I Failed to Leave Behind — Tuesday CX Thoughts
Despite being a frequent traveler, one source of anxiety that I can never shake is the fear of having left […]
Relationship NPS Fails to Understand Customer Experiences — Tuesday CX
The Net Promoter Score (NPS) is a metric system that measures customer satisfaction and loyalty. There are two main types […]
How Can I Help You? — Tuesday CX Thoughts
It happens all the time. You walk into a specialty goods retail store—such as a do-it-yourself home improvement or electronics […]
