I Am Disconnected – Tuesday CX Thoughts
In this TCXT ‘s edition, Ken tells us about his experience at the People Analytics conference, exploring the complex relationship […]
Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
Taking Action in CX – Tuesday CX Thoughts
In today’s TCXT, we take an introspective journey into the meaning of taking action in situations that can affect or […]
The Power of AI in Customer Experience — Tuesday CX Thoughts
With the popping up of ChatGPT, artificial intelligence (AI) has given a new boost to various fields, including Customer Experience […]
Want Someone To Listen? First Try to Understand — Tuesday CX Thoughts
Check out this week’s Video Review with Ken: In my role, I’m used to seeing a lot of emails. Sometimes […]
Frontline Understanding of the Journey — Tuesday CX Thoughts
Check Out This Week’s Video Summary with Ken! Perspective is everything in understanding. I remember thinking about the “distance” between […]
