Avoiding Setting Performance Goals Against CX Metrics — Tuesday CX Thoughts
What seems like a good idea, in theory, can often have unintended consequences and drive the wrong type of behavior […]
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Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
What seems like a good idea, in theory, can often have unintended consequences and drive the wrong type of behavior […]
I’ve always been a HUGE Trekkie (Next Generation all the way!), and when generative AI exploded onto the scene, I […]
January can be an interesting time of year. At times you can feel a general malaise from trying to catch […]
January can be an interesting time of year. At times you can feel a general malaise from trying to catch […]
Happy New Year! In last week’s Tuesday CX thoughts, we recapped our CX product highlights from 2024 and briefly touched […]