Customer Journey Mapping is Dead — Tuesday CX Thoughts
One of the lasting side effects of the Covid pandemic that we, as customer experience professionals, need to be mindful […]
Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
Why would you tell a customer that? – Tuesday CX Thoughts
Recently, there was a recall on my vehicle for the airbag system. Apparently, a few owners of my vehicle were […]
Giving Thanks: An Experience Story — Tuesday CX Thoughts
It is that time of year when we look at what we are grateful for and, of course, put things […]
Do You Remember Jeff? — Tuesday CX Thoughts
Your mind is already wandering…do I know Jeff? Is he famous? Was he memorable? Did he do something important? Was […]
Three Areas Where Fan Experience Goes Wrong — Tuesday CX Thoughts
The idea of customer experience in the sports area is not new, but it also is not very well managed. […]
