The Evolution of Customer Experience — Tuesday CX Thoughts
Optimizing individual touch points to improve experience is no longer enough. To truly inspire customers and build long-term relationships, companies […]
Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
Mass Personalization is not Personalization! — Tuesday CX Thoughts
Customers can be demanding. They want a good price. They want variety. They want fast service. They want personalization. They […]
Was The Experience Memorable? (Part II) — Tuesday CX Thoughts
As I mentioned in my prior blog post, the last few weeks have been quite busy. Kids returning to their […]
Was The Experience Memorable? — Tuesday CX Thoughts
The last few weeks have been quite busy. Kids returning to their campuses to start their fall semesters, holiday weekends, […]
Are We Asking the Right Things at the Right Time in the Right Way? — Tuesday CX Thoughts
I’m just back from a lovely week’s holiday in the South of France. Sunshine, family, pastries, copious Rosé, and you […]
