The Power of AI in Customer Experience — Tuesday CX Thoughts
With the popping up of ChatGPT, artificial intelligence (AI) has given a new boost to various fields, including Customer Experience […]
Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
Want Someone To Listen? First Try to Understand — Tuesday CX Thoughts
Check out this week’s Video Review with Ken: In my role, I’m used to seeing a lot of emails. Sometimes […]
Frontline Understanding of the Journey — Tuesday CX Thoughts
Check Out This Week’s Video Summary with Ken! Perspective is everything in understanding. I remember thinking about the “distance” between […]
It’s A Matter of Trust — Tuesday CX Thoughts
Check Out This Week’s Video Summary with Ken! Did you know that up until 2016, some of the reviews you […]
Thinking About Skynet 2024 and Beyond? — Tuesday CX Thoughts
Watch this week’s Video Review with Ken Peterson At the end of 2023, industry analysts used their crystal ball to […]
