Enhanced CX closed-loop system to better address issues raised by customers
How often have you come across a grumbled customer pouring wrath on social media because of poor customer support experience […]
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Improve survey completion rates by auto-submitting responses
With our world becoming more high-tech than ever, the emphasis is also on how to improve the user experience. The […]
Customer Experience trends in 2020
It was almost nine months ago when attending the CXPA Insights exchange that I had the opportunity to listen to […]
AskWhy it’s more than just an NPS score
If you’ve been in business for a while, you must have surely conducted NPS surveys. After all, who doesn’t want […]
Enrich your Customer Experience (CX) with Push Metrics, shareable dashboards, and more
We understand how valuable customers are to organizations and hence the importance of emphasis on driving the right Customer Experience […]
