{"id":44184,"date":"2023-02-03T12:58:36","date_gmt":"2023-02-03T11:58:36","guid":{"rendered":"https:\/\/www.questionpro.de\/?p=44184"},"modified":"2023-02-03T12:58:36","modified_gmt":"2023-02-03T11:58:36","slug":"online-bewertungen-studie","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/de\/online-bewertungen-studie\/","title":{"rendered":"Benchmark-Studie: NPS, CSAT, CES und Online Bewertungen von QuestionPro"},"content":{"rendered":"
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Benchmark-Studie<\/div>\n

Aktuelle Benchmark-Daten und spannende Erkenntnisse zu Online Bewertungsplattformen!<\/h1>\n
In deutscher und englischer Sprache<\/div>\n

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Unsere aktuelle Benchmark-Studie erm\u00f6glicht es Ihnen, Ihre unternehmenseigenen Key Performance Indikatoren Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) und Customer Effort Score (CES) mit den bev\u00f6lkerungsrepr\u00e4sentativen Bewertungen von Kunden in Ihrer und anderen Branchen zu vergleichen und sich im Wettbewerbsumfeld einzuordnen. Wie wahrscheinlich w\u00fcrden Ihre Kunden Ihr Unternehmen im Vergleich zur Branche weiterempfehlen? Wie gut erf\u00fcllen Sie die Erwartungen Ihrer Kunden, verglichen mit den Zufriedenheitswerten in Ihrer oder anderen Branchen? Wo steht Ihr Unternehmen im Wettbewerb, wenn es aus Kundensicht um die Unkompliziertheit geht, Kundenanliegen zu kl\u00e4ren?<\/p>\n

Des Weiteren enth\u00e4lt unsere Studie hoch interessante Erkenntnisse zur Nutzung, Bekanntheit und Reputation von Online Bewertungsplattformen. Erfahren Sie, wer Online Bewertungsplattformen wof\u00fcr nutzt? Welche Interaktionen erfolgen auf diesen Plattformen und l\u00f6sen Bewertungen anderer Personen Kaufimpulse aus? Wie werden Glaubw\u00fcrdigkeit, Authentizit\u00e4t und Transparenz von Kommentaren und Bewertungen auf Online Bewertungsplattformen ein? Oder nutzen Sie die Insights f\u00fcr die Entscheidung, welche Online Bewertungsplattformen bekannt sind und tats\u00e4chlich genutzt werden, so dass f\u00fcr Sie eine Pr\u00e4senz auf diesen Plattformen relevant ist.<\/p>\n

Beantworten Sie diese und weitere Fragestellungen anhand unserer repr\u00e4sentativen Onlinestudie.<\/p>\n

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\nEmpfehlen Sie die Benchmark-Studie weiter<\/span><\/p>\n


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Aktuelle Benchmark-Daten und spannende Erkenntnisse zu Online Bewertungsplattformen von QuestionPro.<\/p>\n","protected":false},"author":192,"featured_media":44191,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[2581],"tags":[],"yoast_head":"\nStudie zu Online-Bewertungen | Insights von QuestionPro<\/title>\n<meta name=\"description\" content=\"Lesen Sie unsere umfassende Studie zu Online-Bewertungen und erfahren Sie, wie Sie das Verhalten Ihrer Kunden besser verstehen k\u00f6nnen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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