Event feedback is invaluable for organizers seeking to refine their strategies, improve attendee experiences, and ensure the success of future events. From comprehensive survey tools to real-time feedback platforms, these cutting-edge technologies empower organizers to gather actionable insights, enhance engagement, and elevate event outcomes.
To help navigate the options available, we’ve curated a list of the top 11 event feedback software solutions. Let’s explore the features, benefits, and unique offerings of each, empowering you to make informed decisions and unlock the full potential of your multiple events.
What is Event Feedback Software?
Event feedback software is a tool or platform to boost the systematic collection, analysis, and management of participant and stakeholder feedback in events such as conferences, seminars, trade shows, and workshops. It enables event organizers to gain valuable insights, opinions, and suggestions from attendees, speakers, sponsors, exhibitors, and other stakeholders to evaluate various aspects of the successful event and improve future iterations.
The primary thought behind event feedback software is to provide organizers with a structured and efficient way to gather feedback, whether about the content, speakers, venue, logistics, networking opportunities, or overall satisfaction.
Necessary features of event feedback software typically include customizable event feedback survey and questionnaire creation tools, real-time feedback tools, multi-channel engagement options (web, mobile, email, and on-site kiosks), data analysis and reporting capabilities, and integration with other event management and CRM systems.
Top 11 Event Feedback Software to Explore
In the dynamic landscape of event planning and execution, gathering feedback is not just a best practice; it’s a critical component for continual improvement and success. Whether organizing a conference, seminar, trade show, or workshop, understanding attendees’ experiences, preferences, and suggestions is paramount to refining future events and enhancing overall satisfaction.
Let’s explore those top event feedback software:
1. QuestionPro
QuestionPro is a complete survey and feedback platform offering a range of tools for creating, distributing, and analyzing surveys. It provides features like customizable event survey templates, advanced branching and logic, real-time reporting, and integration options with other software systems.
Features:
- Customizable survey templates
- Advanced branching and logic
- Real-time reporting
- Integration options with other software systems
- Mobile-friendly surveys
- Multilingual surveys for global reach
Limitation:
- Advanced features may require more effort and resources to be effectively used.
- May experience occasional bugs or glitches in the platform.
2. SurveyMonkey
SurveyMonkey is a popular online survey tool known for its user-friendly interface and robust features. It offers various survey templates, customization options, and powerful analytics tools to effectively gather and analyze event feedback for the next event.
Features:
- User-friendly survey builder
- Extensive question library
- Advanced survey logic and branching
- Robust analytics and reporting tools
- Customizable survey themes and branding options
Limitation:
- Steeper learning curve for advanced survey design and analysis
- Restrictions on customization for branding and design
- Limited integration options compared to other platforms
3. Google Forms
Google Forms is a free tool that enables users to create dynamic surveys and forms swiftly and effortlessly. Its user-friendly interface with other Google services, such as Google Sheets, has contributed to its popularity, particularly among smaller events or organizations operating within constrained budgets, for gathering event feedback.
Features:
- Free to use with a Google account
- Simple and intuitive interface
- Straightforward collaboration with multiple users
- Real-time response tracking
- Integration with Google Sheets for data analysis
Limitation:
- Basic customization options compared to other survey platforms
- Limited advanced features for complex survey logic and analysis
- Limited offline access and functionality
4. Typeform
Typeform is a trendy and interactive survey tool that creates visually appealing forms and surveys with conversational user experiences. It’s known for its intuitive design and flexibility, making it an excellent choice for engaging attendees and gathering detailed feedback.
Features:
- Conversational survey design for engaging user experience
- Flexible question types, including multiple-choice, text, and rating scales
- Integration with various third-party apps and tools
- Advanced analytics and reporting features
Limitation:
- Pricing may be prohibitive for small events
- Limited question types and logic compared to other platforms
- Advanced features may require specialized expertise to implement
5. Qualtrics
Qualtrics is a powerful experience management platform that includes survey functionality among its features. It offers advanced survey design capabilities, sophisticated analytics, and automation tools to effectively collect and act on event feedback.
Features:
- Enterprise-grade survey design and distribution
- Advanced question types and survey logic
- Powerful data analysis and visualization tools
- Robust security and compliance features
- Integration with enterprise feedback systems like CRM and HR software
Limitation:
- High pricing for enterprise-level features may be prohibitive for smaller events or organizations
- Requires dedicated training or expertise to utilize its full potential
- Overwhelming for simple surveys or feedback collection needs
6. Zoho Survey
Zoho Survey is an aspect of the Zoho suite of business tools and provides a user-friendly platform for creating surveys and analyzing survey responses. It suggests various question types, customization options, and reporting features to gather and interpret event feedback.
Features:
- Easy-to-use survey builder with drag-and-drop functionality
- Customizable survey themes and branding options
- Collaboration features for team-based survey creation
- Real-time reporting and analytics
- Multilingual surveys for global reach
Limitation:
- Limited customization options compared to other platforms
- Advanced features may be limited in the basic plans
- Less intuitive interface compared to other platforms
7. Poll Everywhere
Poll Everywhere is a real-time audience engagement platform that allows event organizers to collect feedback through live polls, quizzes, and interactive Q&A sessions. It’s particularly well-suited for events where audience participation and engagement are essential.
Features:
- Real-time audience engagement with live polls and quizzes
- Interactive Q&A sessions for dynamic audience interaction
- SMS and web-based response options for maximum participation
- Customizable poll designs to match branding and theme
Limitation:
- Limited functionality for long-form surveys or detailed feedback collection
- Higher costs for large audience sizes or extensive use
- Limited customization options for branding and design
8. Alchemer Survey
Formerly known as SurveyGizmo, Alchemer Survey is a versatile survey and feedback platform that offers advanced features for creating complex surveys, analyzing data, and generating actionable insights. Organizations of all sizes use it to gather event feedback and conduct market research.
Features:
- Advanced survey design capabilities with complex question types
- Powerful analytics and reporting tools for data-driven insights
- Automation features for scheduling and distributing surveys
- Integration with CRM, marketing automation, and other business systems
- Enterprise-level security and compliance features
Limitation:
- Higher pricing compared to other survey tools in the market
- The complexity of features may be overwhelming for users seeking simple survey solutions
- Limited integration options compared to more widely used survey platforms
9. GetFeedback
GetFeedback is a customer experience platform with survey tools for collecting feedback across various channels, including email, web, mobile, and in-person interactions. It offers features like customizable survey questions, real-time reporting, and integration with CRM systems.
Features:
- Omni-channel feedback collection, including web, mobile, email, and SMS
- Customizable survey templates and question types
- Visual survey builder for easy design customization
- Real-time analytics and reporting dashboards
- Integration with Salesforce and other CRM systems
Limitation:
- Pricing may be prohibitive for smaller events or organizations
- Advanced features may require technical expertise to be implemented effectively
- Limited customization options compared to other platforms
10. Formstack
Formstack is an online form builder offering survey functionality and features like online payments, document generation, and workflow automation. It’s known for its ease of use and integration capabilities, making it suitable for collecting event attendee feedback and other forms of data.
Features:
- Easy-to-use form builder with drag-and-drop functionality
- Integration with popular apps and tools like Salesforce, PayPal, and Slack
- Conditional logic and branching for personalized form experiences
- Secure data collection and storage with compliance features
- Customizable form themes and branding options
Limitation:
- Higher pricing for advanced features may be prohibitive for smaller events or organizations
- Limited customization options compared to other platforms
- Less intuitive interface compared to other platforms
11. JotForm
JotForm is a universal online form builder that allows the creation of custom forms and surveys for various purposes, including event feedback collection. It offers templates, integrations, and customization options for different event needs and preferences.
Features:
- Wide range of form templates for various use cases, including event feedback
- Intuitive form builder with drag-and-drop functionality
- Conditional logic and branching for dynamic forms
- Collaboration features for team-based form creation
- Integration with over 1000 apps and platforms through Zapier
Limitation:
- Advanced features may be restricted to higher-tier plans
- Integration options might be constrained in comparison to more commonly utilized survey platforms
- Less intuitive interface compared to other platforms
By strategically leveraging these tools, event organizers can foster greater engagement, drive continuous improvement, and ultimately deliver memorable and impactful events that resonate long after the final session concludes.
Why QuestionPro is The Best Choice
QuestionPro empowers organizers to effortlessly navigate the intricate landscape of event feedback. Let’s delve into how QuestionPro revolutionizes the feedback journey, transforming data into actionable insights and paving the way for exceptional event experiences.
01. Rich Features
QuestionPro offers comprehensive features tailored for event feedback collection, including customizable event survey templates, advanced branching and logic, real-time reporting, and integration options with other software systems. Its feature-rich platform gives organizers the tools to gather and analyze feedback effectively.
02. Ease of Use
- The software collects and integrates data from various sources, including website traffic, social media engagement, email interactions, and transaction history.
- This aggregated data offers businesses a holistic view of how customers move through different customer journey stages.
- By analyzing this data, companies can identify patterns, trends, and potential pain points in the customer journey, allowing for more informed decision-making.
03. Scalability
Whether organizing a small workshop or a large-scale conference, QuestionPro is scalable to accommodate events of various sizes. Its flexibility allows organizers to tailor surveys to meet their event’s specific needs and objectives, ensuring a seamless feedback collection process regardless of scale.
04. Integration Capabilities
QuestionPro offers integration options with other software systems, allowing organizers to streamline data sharing and enhance overall event planning and execution. Integration with platforms such as CRM systems, marketing automation tools, and event management software enables organizers to leverage feedback data more effectively.
05. Customer Support
- Dedicated customer support: QuestionPro’s support team is available to assist organizers throughout the feedback process, ensuring a smooth experience.
- Technical Support: If you face any technical issues, their team is ready to help resolve them quickly.
- Survey design optimization: They offer guidance on designing effective event surveys, ensuring you get the most relevant feedback.
- Data interpretation assistance: Need help understanding the feedback data? QuestionPro’s experts are there to provide insights and support your analysis.
06. Track Record
QuestionPro has a proven track record of success and is trusted by organizations of all sizes and industries worldwide. Its reputation as a reliable and effective event feedback solution further solidifies its position as a top choice for event organizers seeking to enhance attendee satisfaction and improve event outcomes.
While QuestionPro may be considered a top event feedback software solution for many, organizers must evaluate their specific requirements and objectives when choosing the right platform for their events.
Conclusion
Event feedback software is a cornerstone in pursuing event excellence, providing organizers with invaluable insights to refine strategies, elevate experiences, and drive success. From comprehensive survey tools to real-time feedback platforms, these software solutions empower organizers to harness the collective voice of attendees, speakers, and stakeholders, shaping events that resonate long after the curtains close.
As the events landscape continues to evolve, integrating strong feedback mechanisms becomes not just a best practice but a fundamental necessity for those striving to deliver truly exceptional experiences. Embracing event feedback software empowers organizers to craft immersive, engaging, and unforgettable events that resonate deeply with event attendees, leaving a lasting impact.
Post-event feedback is the process of gathering opinions, comments, and suggestions from participants, attendees, or stakeholders after an event has concluded. This feedback helps organizers understand what went well during the event, what could have been improved, and what suggestions attendees might have for future events.
Here are some key reasons why event feedback is important:
1. Improvement: Pinpoints areas for future enhancement.
2. Satisfaction: Measures attendee happiness.
3. Insight: Offers valuable attendee preferences.
4. Decision Making: Guides planning decisions.
5. Engagement: Shows attendees their voices matter.
6. Quality Control: Ensures event excellence.
7. Innovation: Sparks creative event ideas.
8. Benchmarking: Sets performance standards.
9. Relationships: Strengthens attendee connections.
10. ROI: Measures event effectiveness.
Event feedback software is a tool or platform to boost the systematic collection, analysis, and management of participant and stakeholder feedback in events such as conferences, seminars, trade shows, and workshops.
