{"id":784517,"date":"2016-09-01T06:30:57","date_gmt":"2016-09-01T13:30:57","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/comment-planifier-les-questions-dune-enquete-de-satisfaction-des-employes\/"},"modified":"2016-09-01T06:30:57","modified_gmt":"2016-09-01T06:30:57","slug":"comment-planifier-les-questions-dune-enquete-de-satisfaction-des-employes","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/fr\/comment-planifier-les-questions-dune-enquete-de-satisfaction-des-employes\/","title":{"rendered":"Comment planifier les questions d&rsquo;une enqu\u00eate de satisfaction des employ\u00e9s"},"content":{"rendered":"<p>La planification des questions de l&rsquo;enqu\u00eate de satisfaction des employ\u00e9s peut s&rsquo;av\u00e9rer plus complexe que ne le pr\u00e9voient la plupart des responsables des ressources humaines. En r\u00e9alit\u00e9, les enqu\u00eates sur l&rsquo;engagement des salari\u00e9s sont tr\u00e8s diff\u00e9rentes de toute autre enqu\u00eate de recherche en raison de l&rsquo;objectif final qui leur est associ\u00e9. Contrairement aux \u00e9tudes de march\u00e9, les enqu\u00eates de satisfaction des salari\u00e9s ne peuvent pas \u00eatre con\u00e7ues uniquement pour recueillir des donn\u00e9es. Les questions de l&rsquo;enqu\u00eate doivent \u00eatre attrayantes, motivantes et r\u00e9sonner avec les salari\u00e9s de mani\u00e8re \u00e0 ce qu&rsquo;ils se sentent inclus dans le processus de prise de d\u00e9cision.<\/p>\n<p><strong>Des enqu\u00eates qui suscitent l&#8217;empathie et l&rsquo;enthousiasme<\/strong><\/p>\n<p>Les questions de votre enqu\u00eate doivent \u00eatre formul\u00e9es de mani\u00e8re \u00e0 dire : \u00ab\u00a0Nous sommes ici pour recueillir votre avis\u00a0\u00bb. N&rsquo;oubliez pas que les <a href=\"https:\/\/www.questionpro.com\/survey-templates\/employee-satisfaction-survey-questions-template\/\">enqu\u00eates de satisfaction des employ\u00e9s<\/a> ne sont pas des formulaires d&rsquo;\u00e9valuation des risques pour lesquels il suffit de saisir des donn\u00e9es pour les traiter. L&rsquo;enqu\u00eate doit toujours \u00ab\u00a0demander\u00a0\u00bb et non \u00ab\u00a0dire\u00a0\u00bb.<\/p>\n<p>\u00ab\u00a0\u00c9tant donn\u00e9 que nous n&rsquo;avons pas atteint nos objectifs annuels, que pensez-vous de vos sup\u00e9rieurs ?\u00a0\u00bb &#8211; Cette p\u00e9riode de questions sur l&rsquo;engagement peut \u00eatre contre-productive. Au lieu de cela, posez simplement la question suivante : \u00ab\u00a0Quelle est, selon vous, l&rsquo;efficacit\u00e9 de votre sup\u00e9rieur hi\u00e9rarchique pour vous guider dans la r\u00e9alisation de vos objectifs annuels ?\u00a0\u00bb &#8211; Voil\u00e0 une question qui pose la question avec pr\u00e9cision sans \u00eatre condescendante \u00e0 l&rsquo;\u00e9gard d&rsquo;un employ\u00e9.<\/p>\n<p><strong>Des enqu\u00eates \u00e0 l&rsquo;\u00e9coute des salari\u00e9s<\/strong><\/p>\n<p>Les questions ouvertes peuvent \u00eatre un excellent moyen de donner \u00e0 vos employ\u00e9s la libert\u00e9 de s&rsquo;exprimer sur les sujets qui les pr\u00e9occupent. Ils indiquent clairement que l&rsquo;organisation souhaite savoir quels sont les effets sur chaque employ\u00e9 et comment ils peuvent \u00eatre aid\u00e9s. Une fa\u00e7on simple de poser une question ouverte g\u00e9n\u00e9ralis\u00e9e est la suivante : \u00ab\u00a0Souhaitez-vous ajouter quelque chose ?\u00a0\u00bb ou \u00ab\u00a0Que pensez-vous du produit X ?\u00a0\u00bb, etc.<\/p>\n<p><strong>Enqu\u00eates personnalis\u00e9es<\/strong><\/p>\n<p>Tous les employ\u00e9s ne r\u00e9pondront pas \u00e0 votre enqu\u00eate de la m\u00eame mani\u00e8re, tout comme vous ne devez pas les impliquer tous de la m\u00eame mani\u00e8re. Un employ\u00e9 de 45 ans s&rsquo;attendra \u00e0 \u00eatre trait\u00e9 avec plus de respect et un jeune de 25 ans s&rsquo;attendra \u00e0 ce que l&rsquo;enqu\u00eate soit plus engageante et plus ouverte. La langue doit r\u00e9pondre \u00e0 leurs besoins et cela n&rsquo;est possible qu&rsquo;en personnalisant votre enqu\u00eate \u00e0 l&rsquo;aide de la logique et des variables, ce qui vous permet de vous assurer que les bonnes questions sont pos\u00e9es au bon public.<\/p>\n<p><strong>Des enqu\u00eates qui inspirent la transparence et une culture de travail gagnante<\/strong><\/p>\n<p>L&rsquo;effet le plus important que doit avoir toute <a href=\"https:\/\/www.questionpro.com\/employee-engagement-survey.html\">enqu\u00eate sur l&rsquo;engagement des employ\u00e9s<\/a> est que l&rsquo;objectif de l&rsquo;enqu\u00eate est d&rsquo;accro\u00eetre la transparence au sein de l&rsquo;organisation tout en prenant des mesures pour construire et maintenir une culture de travail gagnante. \u00c0 cette fin, les responsables des ressources humaines doivent veiller \u00e0 ce que, tout en collectant des donn\u00e9es essentielles sur les salari\u00e9s, l&rsquo;approche adopt\u00e9e envoie le message que l&rsquo;effort est au b\u00e9n\u00e9fice des salari\u00e9s et qu&rsquo;il permet de comprendre leurs attentes.<\/p>\n<p>Apr\u00e8s tout, s&rsquo;il est une id\u00e9e qui a \u00e9t\u00e9 commun\u00e9ment exprim\u00e9e par tous les experts du secteur, c&rsquo;est bien que \u00ab\u00a0une main-d&rsquo;\u0153uvre engag\u00e9e et satisfaite vous fera gagner de l&rsquo;argent ; d\u00e9sengagez-la et cela vous co\u00fbtera de l&rsquo;argent\u00a0\u00bb.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La planification des questions de l&rsquo;enqu\u00eate de satisfaction des employ\u00e9s peut s&rsquo;av\u00e9rer plus complexe que ne le pr\u00e9voient la plupart [&hellip;]<\/p>\n","protected":false},"author":70,"featured_media":583548,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1492],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comment planifier les questions d&#039;une enqu\u00eate de satisfaction des employ\u00e9s | QuestionPro<\/title>\n<meta name=\"description\" content=\"La planification des questions de l&#039;enqu\u00eate de satisfaction des employ\u00e9s peut s&#039;av\u00e9rer plus complexe que ne le pr\u00e9voient la plupart des responsables des\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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