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href=\"https:\/\/www.questionpro.com\/features\/sentiment-analysis.html\">\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3092<\/a>\u5b9f\u884c\u3059\u308b\u9ad8\u5ea6\u306a\u5206\u6790\u6280\u8853\u3092\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\uff1a<\/strong>CXM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30ec\u30d3\u30e5\u30fc\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3067\u306e\u8a00\u53ca\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u305f\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3068\u7ba1\u7406\u3092\u5bb9\u6613\u306b\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\uff1a<\/strong>\u4eba\u53e3\u7d71\u8a08\u3001\u884c\u52d5\u3001\u55dc\u597d\u306a\u3069\u3055\u307e\u3056\u307e\u306a\u57fa\u6e96\u306b\u57fa\u3065\u3044\u3066\u9867\u5ba2\u3092\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3057\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u53ef\u80fd\u306b\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30c4\u30fc\u30eb\uff1a<\/strong>CXM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u4e00\u822c\u7684\u306b\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001SMS\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u307e\u305f\u304c\u308b\u3055\u307e\u3056\u307e\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30bf\u30a4\u30e0\u30ea\u30fc\u3067\u9069\u5207\u306a\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u914d\u4fe1\u3057\u3001\u591a\u69d8\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u306e\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 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class=\"wp-block-heading\">2.\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30de\u30c3\u30d7<\/h3>\n\n<ul>\n<li>\u8a8d\u77e5\u304b\u3089\u8cfc\u5165\u5f8c\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u307e\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u53ef\u8996\u5316\u3057\u3001\u5206\u6790\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u8a8d\u8b58\u3084\u610f\u601d\u6c7a\u5b9a\u304c\u5f62\u6210\u3055\u308c\u308b\u91cd\u8981\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3084\u771f\u5b9f\u306e\u77ac\u9593\u3092\u7279\u5b9a\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u30c6\u30af\u30cb\u30c3\u30af\u3092\u4f7f\u3063\u3066\u3001\u9867\u5ba2\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u3092\u901a\u3057\u3066\u3001\u9867\u5ba2\u306e\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3068\u6539\u5584\u6a5f\u4f1a\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">3.\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba<\/h3>\n\n<ul>\n<li>\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001\u500b\u4eba\u306e\u55dc\u597d\u3084\u884c\u52d5\u306b\u5171\u9cf4\u3059\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u30b3\u30f3\u30c6\u30f3\u30c4\u3001\u304a\u3059\u3059\u3081\u5546\u54c1\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3092\u5c0e\u5165\u3057\u3001\u95a2\u9023\u6027\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u81ea\u52d5\u5316\u304a\u3088\u3073AI\u4e3b\u5c0e\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u5927\u898f\u6a21\u306b\u63d0\u4f9b\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">4.\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u6d3b\u7528<\/h3>\n\n<ul>\n<li>\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff08CRM\uff09\u30b7\u30b9\u30c6\u30e0\u3001\u30c7\u30fc\u30bf\u5206\u6790\u30c4\u30fc\u30eb\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306a\u3069\u306e\u9ad8\u5ea6\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u6295\u8cc7\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u81ea\u52d5\u5316\u304a\u3088\u3073AI\u4e3b\u5c0e\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u3066\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3057\u3001\u30eb\u30fc\u30c1\u30f3\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3057\u3001\u5bfe\u8a71\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u6a5f\u80fd\u3092\u5c0e\u5165\u3057\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u63a5\u70b9\u3067\u4e00\u8cab\u6027\u306e\u3042\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">5.\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8\u306e\u512a\u5148\u9806\u4f4d<\/h3>\n\n<ul>\n<li>\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u8a71\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u5bfe\u9762\u306a\u3069\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u63d0\u793a\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u306e\u4e00\u8cab\u6027\u3068\u7d99\u7d9a\u6027\u3092\u78ba\u4fdd\u3057\u3001\u9867\u5ba2\u304c\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u5931\u3046\u3053\u3068\u306a\u304f\u30c1\u30e3\u30cd\u30eb\u9593\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u79fb\u884c\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u53ef\u80fd\u306a\u9650\u308a\u3001\u9867\u5ba2\u304c\u72ec\u81ea\u306b\u89e3\u6c7a\u7b56\u3092\u898b\u51fa\u305b\u308b\u3088\u3046\u3001\u9867\u5ba2\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u3068\u30ca\u30ec\u30c3\u30b8\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">6.\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6<\/h3>\n\n<ul>\n<li>\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30ec\u30d3\u30e5\u30fc\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u52df\u308b\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3057\u3001\u50be\u5411\u3001\u554f\u984c\u70b9\u3001\u6539\u5584\u70b9\u3092\u7279\u5b9a\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u7a4d\u6975\u7684\u306b\u5bfe\u5fdc\u3057\u3001\u554f\u984c\u306b\u5bfe\u51e6\u3057\u3066\u5168\u4f53\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u662f\u6b63\u63aa\u7f6e\u3092\u8b1b\u3058\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">7.\u4e3b\u8981\u6307\u6a19\u3092\u6e2c\u5b9a\u3059\u308b<\/h3>\n\n<ul>\n<li>Net Promoter Score\uff08NPS\uff09\u3001Customer Satisfaction Score\uff08CSAT\uff09\u3001Customer Effort Score\uff08CES\uff09\u306a\u3069\u306e\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u3092\u8ffd\u8de1\u3057\u3001CXM\u306e\u53d6\u308a\u7d44\u307f\u306e\u52b9\u679c\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u5206\u6790\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3001\u611f\u60c5\u3001\u55dc\u597d\u306b\u3064\u3044\u3066\u3088\u308a\u6df1\u3044\u6d1e\u5bdf\u3092\u5f97\u308b\u3002<\/li>\n\n\n\n<li>\u4e3b\u8981\u6307\u6a19\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3068\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u3001\u9054\u6210\u306b\u5411\u3051\u305f\u9032\u6357\u72b6\u6cc1\u3092\u7d99\u7d9a\u7684\u306b\u76e3\u8996\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">8.\u9867\u5ba2\u652f\u6301\u306e\u4fc3\u9032<\/h3>\n\n<ul>\n<li>\u9867\u5ba2\u306e\u671f\u5f85\u3092\u8d85\u3048\u3001\u8a18\u61b6\u306b\u6b8b\u308b\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30d6\u30e9\u30f3\u30c9\u3092\u652f\u6301\u3057\u3066\u304f\u308c\u308b\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u3092\u80b2\u6210\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u7d39\u4ecb\u3001\u597d\u610f\u7684\u306a\u30ec\u30d3\u30e5\u30fc\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3067\u306e\u8a00\u53ca\u3092\u5968\u52b1\u3057\u3001\u80af\u5b9a\u7684\u306a\u53e3\u30b3\u30df\u3092\u5897\u5e45\u3055\u305b\u3001\u65b0\u898f\u9867\u5ba2\u3092\u5f15\u304d\u4ed8\u3051\u308b\u3002<\/li>\n\n\n\n<li>\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30d7\u30ed\u30b0\u30e9\u30e0\u3084\u9650\u5b9a\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u958b\u767a\u3057\u3001\u9867\u5ba2\u306e\u7d99\u7d9a\u7684\u306a\u652f\u6301\u3068\u652f\u6301\u306b\u5831\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p>\u3053\u308c\u3089\u306e\u5305\u62ec\u7684\u306a\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u4e2d\u5fc3\u306e\u6587\u5316\u3092\u5275\u9020\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3001\u652f\u6301\u3092\u4fc3\u9032\u3059\u308b\u5353\u8d8a\u3057\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u6700\u7d42\u7684\u306b\u6301\u7d9a\u53ef\u80fd\u306a\u6210\u9577\u3068\u6210\u529f\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">10 \u30d9\u30b9\u30c8\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/h2>\n\n<p>\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u30d3\u30b8\u30cd\u30b9\u306e\u4e16\u754c\u3067\u306f\u3001\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u3001\u30c7\u30fc\u30bf\u5206\u6790\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u52b9\u679c\u7684\u306b\u884c\u3046\u305f\u3081\u306e\u529b\u3092\u7d44\u7e54\u306b\u4e0e\u3048\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">1.QuestionPro CX<\/h3>\n\n<p><a href=\"https:\/\/questionpro.com\/cx\">QuestionPro CX\u306f<\/a>\u3001\u5805\u7262\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u304c\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u5b9f\u7528\u7684\u306a\u624b\u6bb5\u3092\u8b1b\u3058\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u4f5c\u6210\u3001\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ec\u30dd\u30fc\u30c8\u306a\u3069\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001QuestionPro CX\u306f\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u52b9\u679c\u7684\u306b\u7406\u89e3\u3057\u3001\u6539\u5584\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/QuestionPro-CX.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u5805\u7262\u306a\u8abf\u67fb\u304a\u3088\u3073\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u30c7\u30fc\u30bf\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u89e3\u91c8\u3059\u308b\u305f\u3081\u306e\u9ad8\u5ea6\u306a\u5206\u6790\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u30ec\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u69d8\u3005\u306aCRM\u3084\u30d3\u30b8\u30cd\u30b9\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3002<\/li>\n\n\n\n<li>\u30a2\u30f3\u30b1\u30fc\u30c8\u3001E\u30e1\u30fc\u30eb\u3001\u30e2\u30d0\u30a4\u30eb\u3092\u901a\u3058\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u306e\u305f\u3081\u306e\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u52b9\u679c\u7684\u306b\u4f7f\u3046\u306b\u306f\u3001\u3088\u308a\u591a\u304f\u306e\u52b4\u529b\u3068\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u306b\u306a\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a<\/strong>\u6700\u3082\u4eba\u6c17\u306e\u3042\u308b\u30d7\u30e9\u30f3\u306f\u6708\u984d99\u30c9\u30eb\u304b\u3089\u3067\u3001\u30c1\u30fc\u30e0\u8ffd\u52a0\u306f83\u30c9\u30eb\u304b\u3089\u3067\u3059\u3002\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u5411\u3051\u306b\u4fa1\u683c\u6bb5\u968e\u304c\u7528\u610f\u3055\u308c\u3066\u304a\u308a\u3001\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u3092\u6301\u3064\u4f01\u696d\u5411\u3051\u306b\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u30aa\u30d7\u30b7\u30e7\u30f3\u3082\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">2.HubSpot Operations Hub<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/help\/hubspot-integration.html\">HubSpot<\/a>Operations Hub\u306f\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3068\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u5305\u62ec\u7684\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3057\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3057\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u52b9\u7387\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3059\u308b\u7d71\u5408\u9867\u5ba2\u30c7\u30fc\u30bf\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3068\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u6a5f\u80fd<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u7de8\u6210\u3059\u308b\u305f\u3081\u306e\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>HubSpot\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u30c4\u30fc\u30eb\u7fa4\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u793e\u5185\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3059\u308b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u81ea\u52d5\u5316\u3002<\/li>\n\n\n\n<li>\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u9069\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u8907\u96d1\u306a\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u3068\u8a2d\u5b9a\u3002<\/li>\n\n\n\n<li>\u4e0a\u4f4d\u30d7\u30e9\u30f3\u306e\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u7d71\u5408\u306b\u306f\u3055\u3089\u306a\u308b\u767a\u5c55\u304c\u5fc5\u8981\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c <\/strong>Operations Hub Professional\u30d7\u30e9\u30f3\u306f\u6708\u984d720\u30c9\u30eb\u304b\u3089\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">3.\u30e1\u30c0\u30ea\u30a2<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/medallia-alternative.html\">\u30e1\u30c0\u30ea\u30a2\u306f <\/a>\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u628a\u63e1\u3001\u5206\u6790\u3001\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u6700\u5148\u7aef\u306e\u9867\u5ba2\u4f53\u9a13\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u5148\u9032\u7684\u306aAI\u4e3b\u5c0e\u306e\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30c4\u30fc\u30eb\u306b\u3088\u308a\u3001\u30e1\u30c0\u30ea\u30a2\u306f\u4f01\u696d\u304c\u5353\u8d8a\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u901a\u3058\u3066\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u3001\u9867\u5ba2\u7dad\u6301\u7387\u3092\u5411\u4e0a\u3055\u305b\u3001\u53ce\u76ca\u3092\u5897\u5927\u3055\u305b\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Medallia.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u8907\u6570\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u307e\u305f\u304c\u308b\u5305\u62ec\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u3002<\/li>\n\n\n\n<li>AI\u3092\u6d3b\u7528\u3057\u305f\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3067\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3084\u884c\u52d5\u3092\u6df1\u304f\u6d1e\u5bdf\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3068\u63d0\u6848\u3002<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30b7\u30b9\u30c6\u30e0\u3068\u7d71\u5408\u3057\u3001\u7dcf\u5408\u7684\u306a\u30c7\u30fc\u30bf\u5206\u6790\u3092\u5b9f\u73fe\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u30c4\u30fc\u30eb\u306b\u3088\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u53ef\u8996\u5316\u3002<\/li>\n\n\n\n<li><a href=\"https:\/\/www.questionpro.com\/blog\/voc-software\/\">\u9867\u5ba2\u306e\u58f0(VoC)<\/a>\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3067\u3001\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5927\u898f\u6a21\u306b\u628a\u63e1\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u30b3\u30b9\u30c8\u304c\u9ad8\u3044\u3002<\/li>\n\n\n\n<li>\u5b66\u7fd2\u66f2\u7dda\u304c\u901f\u3044\u3002<\/li>\n\n\n\n<li>\u9650\u3089\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">4.\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/salesforce-integration.html\">Salesforce\u306f <\/a>\u3001\u5805\u7262\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u6709\u540d\u306aCRM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u9867\u5ba2\u30c7\u30fc\u30bf\u7ba1\u7406\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u306b\u3088\u308a\u3001Salesforce\u306f\u4f01\u696d\u304c\u9867\u5ba2\u3068\u6c38\u7d9a\u7684\u306a\u95a2\u4fc2\u3092\u7bc9\u304d\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3092\u4fc3\u9032\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3084\u95a2\u4fc2\u3092\u7ba1\u7406\u3059\u308b\u7d71\u5408CRM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u81ea\u52d5\u5316\u6a5f\u80fd<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u884c\u52d5\u3084\u55dc\u597d\u3092\u4e88\u6e2c\u3059\u308b\u305f\u3081\u306eAI\u4e3b\u5c0e\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3002<\/li>\n\n\n\n<li>\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30a2\u30d7\u30ea\u3084\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u30c1\u30e3\u30cd\u30eb\u9593\u3067\u4e00\u8cab\u3057\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30b5\u30dd\u30fc\u30c8\u304c\u5fc5\u8981\u3067\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u8907\u96d1\u306a\u5b9f\u88c5\u3002<\/li>\n\n\n\n<li>\u30a2\u30c9\u30aa\u30f3\u306e\u6599\u91d1\u304c\u9ad8\u3044\u3002<\/li>\n\n\n\n<li>\u7d71\u5408\u306b\u306f\u767a\u5c55\u304c\u5fc5\u8981\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c <\/strong>Starter Suite\u30d7\u30e9\u30f3\u306f\u6708\u984d25\u30c9\u30eb\u304b\u3089\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">5.\u30bc\u30f3\u30c7\u30b9\u30af<\/h3>\n\n<p>Zendesk \u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u52b9\u7387\u7684\u306b\u7ba1\u7406\u30fb\u8ffd\u8de1\u3059\u308b\u3001\u591a\u6a5f\u80fd\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30b9\u30a4\u30fc\u30c8\u3067\u3059\u3002\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u3084\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u304b\u3089\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u307e\u3067\u3001Zendesk \u306f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u5f37\u56fa\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Zendesk-1.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u69d8\u3005\u306a\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7ba1\u7406\u3059\u308b\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u767a\u5238\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u554f\u984c\u3092\u8ffd\u8de1\u3057\u3001\u52b9\u7387\u7684\u306b\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3068\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u306f\u3001\u9867\u5ba2\u306b\u529b\u3092\u4e0e\u3048\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u7e70\u308a\u8fd4\u3057\u30bf\u30b9\u30af\u3084\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u81ea\u52d5\u5316\u3059\u308b\u305f\u3081\u306e\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u4e3b\u8981\u306a\u30b5\u30dd\u30fc\u30c8\u6307\u6a19\u3092\u76e3\u8996\u3059\u308b\u305f\u3081\u306e\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u9650\u5b9a\u7684\u306a\u5206\u6790\u3002<\/li>\n\n\n\n<li>\u30b3\u30b9\u30c8\u9762\u3067\u306f\u3001\u3088\u308a\u826f\u3044\u30b9\u30b1\u30fc\u30eb\u304c\u5fc5\u8981\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u9078\u629e\u80a2\u306f\u9650\u3089\u308c\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c <\/strong>Suite Team\u30d7\u30e9\u30f3\u306f\u6708\u984d55\u30c9\u30eb\u304b\u3089\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">6.\u30d0\u30fc\u30c9\u30a2\u30a4<\/h3>\n\n<p>Birdeye\u306f\u3001\u4f01\u696d\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u306e\u8a55\u5224\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3001\u5168\u4f53\u7684\u306a\u30d6\u30e9\u30f3\u30c9\u8a8d\u77e5\u3092\u6271\u3044\u3001\u6539\u5584\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u4eba\u6c17\u306e<a href=\"https:\/\/www.questionpro.com\/blog\/customer-experience-software\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/a>\u3067\u3059\u3002\u30ec\u30d3\u30e5\u30fc\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3001\u9867\u5ba2\u8abf\u67fb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u7ba1\u7406\u306a\u3069\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u4fc3\u9032\u3057\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u306e\u5b58\u5728\u611f\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30ec\u30d3\u30e5\u30fc\u3092\u76e3\u8996\u30fb\u7ba1\u7406\u3059\u308b\u30ec\u30d4\u30e5\u30c6\u30fc\u30b7\u30e7\u30f3\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u30d6\u30e9\u30f3\u30c9\u8a8d\u77e5\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u9867\u5ba2\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790<\/li>\n\n\n\n<li>\u30ec\u30d3\u30e5\u30fc\u52df\u96c6\u3068\u56de\u7b54\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u81ea\u52d5\u5316\u3002<\/li>\n\n\n\n<li>\u4eba\u6c17\u306e\u30ec\u30d3\u30e5\u30fc\u30b5\u30a4\u30c8\u3084\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u30ec\u30d3\u30e5\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u50be\u5411\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u6d1e\u5bdf\u3068\u5206\u6790\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u3068\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u305f\u3081\u306e\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u3082\u3063\u3068\u76f4\u611f\u7684\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u304c\u5fc5\u8981\u3060\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u306f\u9650\u5b9a\u7684\u3002<\/li>\n\n\n\n<li>\u7d71\u5408\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u5236\u9650\u3055\u308c\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c <\/strong>\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u30d7\u30e9\u30f3\uff1a\u6708\u984d299\u30c9\u30eb\uff08\u30ea\u30b9\u30c6\u30a3\u30f3\u30b0\u5e83\u544a\u306e\u5834\u5408<\/p>\n\n<h3 class=\"wp-block-heading\">7.Qualtrics CustomerXM<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/qualtrics-alternative\/\">Qualtrics<\/a>CustomerXM\u306f\u3001\u5927\u898f\u6a21\u306a\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3001\u5206\u6790\u3001\u5bfe\u5fdc\u3092\u53ef\u80fd\u306b\u3059\u308b\u5f37\u529b\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u9ad8\u5ea6\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u6a5f\u80fd\u3001\u4e88\u6e2c\u5206\u6790\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u3088\u308a\u3001Qualtrics CustomerXM\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u6709\u610f\u7fa9\u306a\u5411\u4e0a\u3092\u63a8\u9032\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Qualtrics-2.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u307e\u305f\u304c\u308b\u5305\u62ec\u7684\u306a\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3002<\/li>\n\n\n\n<li>\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u306e\u305f\u3081\u306e\u9ad8\u5ea6\u306a\u5206\u6790\u3068\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u6700\u9069\u5316\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u30a2\u30e9\u30fc\u30c8\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u554f\u984c\u306b\u5373\u5ea7\u306b\u5bfe\u5fdc\u3002<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u30b3\u30b9\u30c8\u304c\u9ad8\u3044\u3002<\/li>\n\n\n\n<li>\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u306b\u306f\u5c02\u9580\u77e5\u8b58\u304c\u5fc5\u8981\u3002<\/li>\n\n\n\n<li>\u7d71\u5408\u6a5f\u80fd\u304c\u9650\u3089\u308c\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">8.\u30d5\u30ec\u30c3\u30b7\u30e5\u30c7\u30b9\u30af<\/h3>\n\n<p>Freshdesk \u306f\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308a\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/knowledge-management-software\/\">\u30ca\u30ec\u30c3\u30b8\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/a>\u3067\u3059\u3002\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u3001\u9867\u5ba2\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u3001\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u306a\u3069\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001Freshdesk \u306f\u4f01\u696d\u304c\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u3092\u5408\u7406\u5316\u3057\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>E\u30e1\u30fc\u30eb\u3001\u96fb\u8a71\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u901a\u3058\u305f\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7ba1\u7406\u3059\u308b\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u554f\u984c\u3092\u6574\u7406\u3057\u3001\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b\u305f\u3081\u306e\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3002<\/li>\n\n\n\n<li>\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3068\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u306f\u3001\u9867\u5ba2\u304c\u89e3\u6c7a\u7b56\u3092\u898b\u3064\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30c1\u30b1\u30c3\u30c8\u3092\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3059\u308b\u305f\u3081\u306e\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u30b5\u30dd\u30fc\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8ffd\u8de1\u3057\u3001\u50be\u5411\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306e\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u62e1\u5f35\u6027\u306b\u9650\u754c\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u4e0a\u4f4d\u30d7\u30e9\u30f3\u306e\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u7d71\u5408\u306e\u9078\u629e\u80a2\u306f\u9650\u3089\u308c\u3066\u3044\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">9.Zoho\u30c7\u30b9\u30af<\/h3>\n\n<p>Zoho Desk\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u69d8\u3005\u306a\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u3084\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u7ba1\u7406\u304b\u3089\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3084\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5206\u6790\u307e\u3067\u3001Zoho Desk\u306f\u4f01\u696d\u304c\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u6e80\u8db3\u5ea6\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Zoho-Desk-1.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7ba1\u7406\u3059\u308b\u7d71\u5408\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u81ea\u52d5\u5316\u3092\u5099\u3048\u305f\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u30a8\u30f3\u30d1\u30ef\u30fc\u30e1\u30f3\u30c8\u306e\u305f\u3081\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3068\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u3002<\/li>\n\n\n\n<li>\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u8a71\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306b\u3088\u308b\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u4e3b\u8981\u306a\u30b5\u30dd\u30fc\u30c8\u6307\u6a19\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u6d1e\u5bdf\u3068\u5206\u6790\u3002<\/li>\n\n\n\n<li>Zoho CRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u7d71\u5408\u3057\u3001\u7d71\u4e00\u3055\u308c\u305f\u30c7\u30fc\u30bf\u7ba1\u7406\u3092\u5b9f\u73fe\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u7d71\u5408\u306f\u307b\u3068\u3093\u3069\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u9650\u5b9a\u7684\u306a\u5206\u6790\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u9078\u629e\u80a2\u306f\u9650\u3089\u308c\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u30d7\u30e9\u30f3\u306f\u6708\u984d14\u30c9\u30eb\u304b\u3089\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">10.\u30aa\u30e9\u30af\u30eb\u30b5\u30fc\u30d3\u30b9<\/h3>\n\n<p>Oracle Service\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u30d5\u30a3\u30fc\u30eb\u30c9\u30fb\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u307e\u3067\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u8907\u6570\u306e\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3059\u308b\u5305\u62ec\u7684\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30b1\u30fc\u30b9\u7ba1\u7406\u3001\u30ca\u30ec\u30c3\u30b8\u7ba1\u7406\u3001AI\u4e3b\u5c0e\u306e\u6d1e\u5bdf\u306a\u3069\u306e\u6a5f\u80fd\u3092\u5099\u3048\u305fOracle Service\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u52b9\u7387\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30c1\u30e3\u30cd\u30eb\u9593\u3067\u4e00\u8cab\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3084\u30b5\u30dd\u30fc\u30c8\u3092\u81ea\u52d5\u5316\u3059\u308bAI\u4e3b\u5c0e\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u30a8\u30f3\u30d1\u30ef\u30fc\u30e1\u30f3\u30c8\u306e\u305f\u3081\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3068\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u3002<\/li>\n\n\n\n<li>\u5206\u6790\u304a\u3088\u3073\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u50be\u5411\u3092\u76e3\u8996\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/li>\n\n\n\n<li>Oracle CRM\u3084\u305d\u306e\u4ed6\u306e\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u904b\u7528\u3092\u5b9f\u73fe\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u30b3\u30b9\u30c8\u304c\u9ad8\u3044\u3002<\/li>\n\n\n\n<li>\u8907\u96d1\u306a\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u3068\u8a2d\u5b9a\u3002<\/li>\n\n\n\n<li>\u9650\u3089\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<p>\u4eca\u65e5\u306e\u5e02\u5834\u3067\u6210\u529f\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u512a\u5148\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u4eca\u56de\u53d6\u308a\u4e0a\u3052\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u4f01\u696d\u304c\u5353\u8d8a\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u901a\u3058\u3066\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u3001\u53ce\u76ca\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u8cb4\u91cd\u306a\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u6295\u8cc7\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u671f\u5f85\u3092\u4e0a\u56de\u308a\u3001\u6301\u7d9a\u53ef\u80fd\u306a\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p>\u3088\u308a\u6df1\u3044\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u308b\u65b9\u6cd5\u306b\u8208\u5473\u304c\u3042\u308a\u307e\u3059\u304b\uff1fQuestionPro\u306e\u6700\u65b0\u30d6\u30ed\u30b0\u3067\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/customer-insight-platform-2\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30b5\u30a4\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3064\u3044\u3066<\/a>\u6398\u308a\u4e0b\u3052\u3001\u8cb4\u91cd\u306a\u30d2\u30f3\u30c8\u3068\u6226\u7565\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\uff01 <\/p>\n\n<h2 class=\"wp-block-heading\">\u9867\u5ba2\u7d4c\u9a13\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u91cd\u8981\u6027<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\uff08CEM\uff09\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u91cd\u8981\u6027\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u6700\u9069\u5316\u3059\u308b\u80fd\u529b\u306b\u3042\u308b\u3002\u3053\u3053\u3067\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/cem-software\/\">CEM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c<\/a>\u4f01\u696d\u306b\u3068\u3063\u3066\u6975\u3081\u3066\u91cd\u8981\u3067\u3042\u308b\u4e3b\u306a\u7406\u7531\u3092\u7d39\u4ecb\u3059\u308b\uff1a <\/p>\n\n<h3 class=\"wp-block-heading\">1.\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5168\u4f53\u50cf<\/h3>\n\n<p>CEM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3068\u30c1\u30e3\u30cd\u30eb\u306b\u308f\u305f\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5305\u62ec\u7684\u306a\u30d3\u30e5\u30fc\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5168\u4f53\u3092\u7406\u89e3\u3057\u3001\u5206\u6790\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">2.\u30c7\u30fc\u30bf\u306e\u4e00\u5143\u5316\u3068\u5206\u6790<\/h3>\n\n<p>\u3053\u308c\u3089\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30bd\u30fc\u30b9\u304b\u3089\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u96c6\u7d04\u3057\u3001\u4f01\u696d\u304c\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u5f97\u305f\u308a\u3001\u610f\u601d\u6c7a\u5b9a\u306b\u5f79\u7acb\u3064\u30c8\u30ec\u30f3\u30c9\u3092\u7279\u5b9a\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">3.\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13<\/h3>\n\n<p>\u9ad8\u5ea6\u306a\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3068\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001CEM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u500b\u3005\u306e\u9867\u5ba2\u306e\u55dc\u597d\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e3%83%a1%e3%83%aa%e3%83%83%e3%83%88\/\">\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068<\/a>\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">4.\u52b9\u7387\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406<\/h3>\n\n<p>CEM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3001\u7ba1\u7406\u3001\u304a\u3088\u3073\u5bfe\u5fdc\u3092\u5408\u7406\u5316\u3057\u3001\u4f01\u696d\u304c\u8fc5\u901f\u304b\u3064\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u554f\u984c\u306b\u5bfe\u51e6\u3057\u3066<a href=\"https:\/\/www.questionpro.com\/blog\/customer-experience-automation\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u81ea\u52d5\u5316\u3092<\/a>\u6539\u5584\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">5.\u62e1\u5f35\u6027\u3068\u67d4\u8edf\u6027<\/h3>\n\n<p>\u3053\u308c\u3089\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u62e1\u5f35\u6027\u304c\u3042\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u30cb\u30fc\u30ba\u306e\u9032\u5316\u306b\u9069\u5fdc\u3067\u304d\u308b\u305f\u3081\u3001\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u304c\u53ef\u80fd\u3067\u3001\u6210\u9577\u3084\u9867\u5ba2\u306e\u671f\u5f85\u306e\u5909\u5316\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">6.\u7af6\u4e89\u512a\u4f4d<\/h3>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u512a\u5148\u3059\u308b\u4f01\u696d\u306f\u5e02\u5834\u3067\u306e\u7af6\u4e89\u529b\u3092\u9ad8\u3081\u3001\u5f37\u56fa\u306aCEM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u652f\u6301\u3092\u9ad8\u3081\u308b\u512a\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4e00\u8cab\u3057\u3066\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u7af6\u5408\u4ed6\u793e\u3092\u30ea\u30fc\u30c9\u3057\u7d9a\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u4eca\u65e5\u306e\u7af6\u4e89\u74b0\u5883\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u3068\u306e\u91cd\u8981\u306a\u3064\u306a\u304c\u308a\u3092\u69cb\u7bc9\u3057\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u3001\u6301\u7d9a\u53ef\u80fd\u306a\u6210\u9577\u3092\u76ee\u6307\u3059\u4f01\u696d\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3002<\/p>\n<blockquote>\n<p><a href=\"https:\/\/www.questionpro.com\/blog\/digital-experience-platforms\/\"><strong>\u30c7\u30b8\u30bf\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b<\/strong><\/a>\u8208\u5473\u304c\u3042\u308a\u307e\u3059\u304b\uff1fQuestionPro\u306e\u6700\u8fd1\u306e\u8a18\u4e8b\u3067\u306f\u3001\u305d\u306e\u3059\u3079\u3066\u304c\u7d39\u4ecb\u3055\u308c\u3066\u3044\u307e\u3059\uff01<\/p>\n<\/blockquote>\n\n<h2 class=\"wp-block-heading\">QuestionPro CX\u304c\u6700\u9ad8\u306eCXM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b\u7406\u7531<\/h2>\n\n<p>\u500b\u3005\u306e\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u3084\u597d\u307f\u3092\u8003\u616e\u305b\u305a\u306b\u3001\u3069\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3082\u300c\u6700\u9ad8\u300d\u3068\u4e3b\u5f35\u3059\u308b\u306e\u306f\u4e3b\u89b3\u7684\u3067\u3059\u304c\u3001QuestionPro 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class=\"wp-block-heading\">03.\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3<\/h3>\n\n<p>\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u304c\u30e6\u30cb\u30fc\u30af\u3067\u3042\u308b\u3053\u3068\u3092\u8a8d\u8b58\u3057\u3001QuestionPro CX\u306f\u5e83\u7bc4\u306a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u4f01\u696d\u306f\u3001\u8abf\u67fb\u3001\u30ec\u30dd\u30fc\u30c8\u3001\u304a\u3088\u3073\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u81ea\u793e\u306e\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u8981\u4ef6\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3001\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">04.\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3<\/h3>\n\n<p>\u5c0f\u898f\u6a21\u306a\u65b0\u8208\u4f01\u696d\u3067\u3042\u3063\u3066\u3082\u5927\u4f01\u696d\u3067\u3042\u3063\u3066\u3082\u3001QuestionPro CX\u306f\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u62e1\u5f35\u3067\u304d\u307e\u3059\u3002\u67d4\u8edf\u306a\u6599\u91d1\u30d7\u30e9\u30f3\u3068\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u5c0f\u898f\u6a21\u304b\u3089\u59cb\u3081\u3066\u3001\u6a5f\u80fd\u3084\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u640d\u306a\u3046\u3053\u3068\u306a\u304f\u3001CXM\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3058\u3066\u62e1\u5f35\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">05.\u7d71\u5408\u80fd\u529b<\/h3>\n\n<p>QuestionPro CX\u306f\u3001CRM\u30b7\u30b9\u30c6\u30e0\u3001E\u30e1\u30fc\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306a\u3069\u3001\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30b7\u30b9\u30c6\u30e0\u3084\u30c4\u30fc\u30eb\u3068\u7d71\u5408\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u7d71\u5408\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306fCX\u306e\u53d6\u308a\u7d44\u307f\u3092\u4e00\u5143\u5316\u3057\u3001\u696d\u52d9\u3092\u5408\u7406\u5316\u3057\u3001\u65e2\u5b58\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30b9\u30bf\u30c3\u30af\u304b\u3089\u6700\u5927\u9650\u306e\u4fa1\u5024\u3092\u5f15\u304d\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">06.\u884c\u52d5\u53ef\u80fd\u306a\u6d1e\u5bdf<\/h3>\n\n<ul>\n<li><strong>\u30c7\u30fc\u30bf\u53ce\u96c6\u3092\u8d85\u3048\u3066\uff1a<\/strong>\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u63d0\u4f9b\u3059\u308b\u306e\u306f\u3001\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3068\u5206\u6790\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/li>\n\n\n\n<li><strong>\u9ad8\u5ea6\u306a\u5206\u6790\uff1a<\/strong>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u305f\u3081\u306b\u3001\u9ad8\u5ea6\u306a\u4e88\u6e2c\u5206\u6790\u3092\u6d3b\u7528\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u8cb4\u91cd\u306a\u6d1e\u5bdf<\/strong>QuestionPro CX\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304b\u3089\u91cd\u8981\u306a\u6d1e\u5bdf\u3092\u898b\u51fa\u3059\u306e\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a<\/strong>\u3053\u308c\u3089\u306e\u6d1e\u5bdf\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u5341\u5206\u306a\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\uff1a<\/strong>\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">07.\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/h3>\n\n<p>QuestionPro CX\u306f\u3001\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3068\u652f\u63f4\u306b\u3088\u3063\u3066\u652f\u3048\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u307e\u305f\u306f\u7d99\u7d9a\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u3001\u3069\u306e\u3088\u3046\u306a\u30b5\u30dd\u30fc\u30c8\u304c\u5fc5\u8981\u306a\u5834\u5408\u3067\u3082\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5c02\u9580\u30c1\u30fc\u30e0\u304c\u3059\u3050\u306b\u5bfe\u5fdc\u3057\u3001\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u6d3b\u7528\u3092\u6210\u529f\u3055\u305b\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">08.\u5b9f\u7e3e<\/h3>\n\n<p>QuestionPro CX\u306f\u3001\u696d\u754c\u3092\u554f\u308f\u305a\u4f01\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u3092\u652f\u63f4\u3057\u3066\u304d\u305f\u5b9f\u7e3e\u306b\u3088\u308a\u3001CXM\u9818\u57df\u306b\u304a\u3051\u308b\u4fe1\u983c\u3067\u304d\u308b\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u3057\u3066\u306e\u5730\u4f4d\u3092\u78ba\u7acb\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u30b5\u30af\u30bb\u30b9\u30b9\u30c8\u30fc\u30ea\u30fc\u3068\u8a3c\u8a00\u306f\u3001\u63a8\u9032\u306b\u304a\u3051\u308b\u305d\u306e\u6709\u52b9\u6027\u3092\u96c4\u5f01\u306b\u7269\u8a9e\u3063\u3066\u3044\u307e\u3059\uff1a <\/p>\n\n<ul>\n<li>\u9867\u5ba2\u6e80\u8db3\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc<\/li>\n<\/ul>\n\n<p>QuestionPro CX\u306f\u3001\u5305\u62ec\u7684\u306a\u6a5f\u80fd\u3001\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6027\u3001\u62e1\u5f35\u6027\u3001\u7d71\u5408\u6a5f\u80fd\u3001\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3001\u512a\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u3001\u304a\u3088\u3073\u5b9f\u8a3c\u6e08\u307f\u306e\u5b9f\u7e3e\u3092\u63d0\u4f9b\u3059\u308b\u30c8\u30c3\u30d7\u30af\u30e9\u30b9\u306eCXM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u512a\u5148\u3057\u3001\u6709\u610f\u7fa9\u306a\u6210\u9577\u3092\u6c42\u3081\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u7406\u60f3\u7684\u306a\u9078\u629e\u80a2\u3067\u3059\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08CEM\uff09\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u306e\u8981\u3067\u3059\u3002\u5305\u62ec\u7684\u306a\u6a5f\u80fd\u3001\u9ad8\u5ea6\u306a\u5206\u6790\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001CEM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u8981\u7d20\u3092\u7406\u89e3\u3001\u5206\u6790\u3001\u6700\u9069\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002 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href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%b3%e3%83%9f%e3%83%a5%e3%83%8b%e3%82%b1%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%e3%83%bb%e3%83%84%e3%83%bc%e3%83%ab%ef%bc%9a6%e3%81%a4%e3%81%ae%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb\/\">\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068<\/a>\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u307f\u3001\u6210\u9577\u3092\u4fc3\u9032\u3057\u3001\u4eca\u65e5\u306e\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306a\u5e02\u5834\u74b0\u5883\u3067\u7af6\u4e89\u529b\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u5805\u7262\u306aCEM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30b5\u30dd\u30fc\u30c8\u306b\u3088\u3063\u3066\u9867\u5ba2\u4e2d\u5fc3\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u6700\u9ad8\u4f4d\u306b\u541b\u81e8\u3059\u308b\u6642\u4ee3\u306b\u304a\u3044\u3066\u6210\u529f\u3092\u76ee\u6307\u3059\u4f01\u696d\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u3067\u3059\u3002 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class=\"schema-faq-answer\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/strong>\uff08CXM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff09\u306f\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u3092\u5305\u62ec\u7684\u306b\u7ba1\u7406\u3057\u3001\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3042\u308b\u3002<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1716895143362\"><strong class=\"schema-faq-question\">\u9867\u5ba2\u4f53\u9a13\u3092\u91cd\u8996\u3059\u308bCRM\u306f\uff1f<\/strong> <p 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