{"id":1006439,"date":"2024-05-02T14:00:00","date_gmt":"2024-05-02T21:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/"},"modified":"2025-02-12T05:11:25","modified_gmt":"2025-02-12T12:11:25","slug":"2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/","title":{"rendered":"2025\u5e74\u30d9\u30b9\u30c8\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a215\u9078"},"content":{"rendered":"\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u3092\u7406\u89e3\u3001\u7ba1\u7406\u3001\u5f37\u5316\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u306a\u3082\u306e\u3068\u306a\u3063\u3066\u3044\u308b\u3002<\/p>\n\n<p>\u3053\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u30c7\u30fc\u30bf\u5206\u6790\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3092\u7d71\u5408\u3057\u3001\u9867\u5ba2\u306e\u55dc\u597d\u3084\u671f\u5f85\u306b\u6cbf\u3063\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u5275\u9020\u3059\u308b\u3002<\/p>\n\n<p>\u9ad8\u5ea6\u306a\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306f\u3001CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u304c\u69d8\u3005\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3051\u308b\u9867\u5ba2\u306e\u884c\u52d5\u3001\u55dc\u597d\u3001\u611f\u60c5\u3092\u8abf\u67fb\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u30c7\u30fc\u30bf\u3092\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u306b\u5909\u63db\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u6226\u7565\u3092\u5fae\u8abf\u6574\u3057\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u554f\u984c\u3092\u65e9\u671f\u306b\u89e3\u6c7a\u3057\u3001\u5f37\u56fa\u3067\u6c38\u7d9a\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u306f\uff1f<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3068\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u8a8d\u8b58\u3084\u611f\u60c5\u3092\u6307\u3059\u3002\u8cfc\u5165\u524d\u3001\u8cfc\u5165\u3001\u8cfc\u5165\u5f8c\u306e\u4f53\u9a13\u3092\u542b\u3081\u3001\u9867\u5ba2\u304c\u4f01\u696d\u3068\u63a5\u3059\u308b\u3059\u3079\u3066\u306e\u63a5\u70b9\u3068\u76f8\u4e92\u4f5c\u7528\u3092\u5305\u62ec\u3059\u308b\u3002 <\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u306e\u54c1\u8cea\u3001\u30c7\u30b8\u30bf\u30eb\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4f7f\u3044\u3084\u3059\u3055\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30dd\u30fc\u30c8\u306e\u6709\u52b9\u6027\u3001\u30d6\u30e9\u30f3\u30c9\u5168\u4f53\u306e\u8a55\u5224\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u8981\u56e0\u306e\u7d44\u307f\u5408\u308f\u305b\u306b\u3088\u3063\u3066\u5f62\u6210\u3055\u308c\u308b\u3002<\/p>\n\n<p>\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\uff1a<\/p>\n\n<ul>\n<li>\u9867\u5ba2\u6e80\u8db3\u3001\u8a55\u4fa1\u3055\u308c\u3001\u611f\u8b1d\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u308b\u3053\u3068\u3002<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4ea4\u6d41\u3002<\/li>\n\n\n\n<li>\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u53d6\u5f15\u3002<\/li>\n\n\n\n<li>\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u554f\u984c\u89e3\u6c7a\u3002<\/li>\n\n\n\n<li>\u30c1\u30e3\u30cd\u30eb\u3092\u8d85\u3048\u305f\u4e00\u8cab\u3057\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3002<\/li>\n<\/ul>\n\n<p>\u5426\u5b9a\u7684\u306a\u9867\u5ba2\u7d4c\u9a13\uff1a<\/p>\n\n<ul>\n<li>\u5f85\u3061\u6642\u9593\u304c\u9577\u3044\u3002<\/li>\n\n\n\n<li>\u88fd\u54c1\u306e\u54c1\u8cea\u304c\u60aa\u3044\u3002<\/li>\n\n\n\n<li>\u308f\u304b\u308a\u306b\u304f\u3044\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u3002<\/li>\n\n\n\n<li>\u5bfe\u5fdc\u306e\u60aa\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u306f\uff1f<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u3092\u7ba1\u7406\u3001\u5206\u6790\u3001\u5f37\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u305f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u3092\u6307\u3059\u3002\u305d\u306e\u4e2d\u6838\u3068\u306a\u308bCX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u7d44\u7e54\u304c\u8907\u6570\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3001\u30c1\u30e3\u30cd\u30eb\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u308f\u305f\u3063\u3066\u9867\u5ba2\u306b\u63d0\u4f9b\u3055\u308c\u308b\u5168\u4f53\u7684\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7406\u89e3\u3001\u6e2c\u5b9a\u3001\u6539\u5584\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u3055\u307e\u3056\u307e\u306a\u30c4\u30fc\u30eb\u3084\u6a5f\u80fd\u3092\u7d71\u5408\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p>CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u591a\u69d8\u306a\u30bd\u30fc\u30b9\u304b\u3089\u306e\u30c7\u30fc\u30bf\u3092\u96c6\u7d04\u3059\u308b\u4e2d\u5fc3\u7684\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b\uff1a<\/p>\n\n<ul>\n<li>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/li>\n\n\n\n<li>\u9867\u5ba2\u3068\u306e\u4ea4\u6d41\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u3068\u306e\u53d6\u5f15\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u3002<\/li>\n<\/ul>\n\n<p>\u9ad8\u5ea6\u306a\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3068\u4eba\u5de5\u77e5\u80fd\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u9867\u5ba2\u306e\u55dc\u597d\u3001\u30cb\u30fc\u30ba\u3001\u611f\u60c5\u306b\u95a2\u3059\u308b\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u3002<\/p>\n\n<p>\u3055\u3089\u306b\u3001CX \u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u306f\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3001\u97f3\u58f0\u5bfe\u8a71\u306a\u3069\u306e\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092\u7ba1\u7406\u304a\u3088\u3073\u6700\u9069\u5316\u3059\u308b\u6a5f\u80fd\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u3053\u308c\u3089\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u308f\u305f\u3063\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4e00\u8cab\u6027\u306e\u3042\u308b\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u6e80\u8db3\u5ea6\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u91cd\u8981\u6027<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u4eca\u65e5\u306e\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u3092\u5927\u304d\u304f\u5909\u3048\u308b\u3082\u306e\u3067\u3059\u3002CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u6210\u9577\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u308b\u591a\u304f\u306e\u5229\u70b9\u304c\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n<p>\u3053\u308c\u3089\u306e\u8aac\u5f97\u529b\u306e\u3042\u308b\u7406\u7531\u306b\u3064\u3044\u3066\u8a71\u305d\u3046\uff1a<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/07\/importance-of-customer-experience-software.jpg\" alt=\"\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">1.\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/h3>\n\n<p>CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3001\u55dc\u597d\u3001\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3092\u3088\u308a\u52b9\u679c\u7684\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u9ad8\u5ea6\u306a\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u4ed5\u7d44\u307f\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u81ea\u793e\u306e\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u9867\u5ba2\u306e\u671f\u5f85\u306b\u3088\u308a\u6cbf\u3046\u3088\u3046\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3001\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u7af6\u4e89\u512a\u4f4d\u6027<\/h3>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u4eca\u65e5\u306e\u71be\u70c8\u306a\u7af6\u4e89\u5e02\u5834\u306b\u304a\u3044\u3066\u6975\u3081\u3066\u91cd\u8981\u306a\u5dee\u5225\u5316\u8981\u56e0\u3067\u3042\u308b\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u512a\u5148\u9806\u4f4d\u3092\u7f6e\u304d\u3001\u512a\u308c\u3066\u3044\u308b\u4f01\u696d\u306f\u3001\u98fd\u548c\u72b6\u614b\u306b\u3042\u308b\u5e02\u5834\u3067\u3042\u3063\u3066\u3082\u3001\u3088\u308a\u591a\u304f\u306e\u9867\u5ba2\u3092\u60f9\u304d\u3064\u3051\u3001\u7dad\u6301\u3059\u308b\u3053\u3068\u3067\u3001\u7af6\u5408\u4ed6\u793e\u3092\u51cc\u99d5\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">3.\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584<\/h3>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u3001\u30b5\u30dd\u30fc\u30c8\u30fb\u30c1\u30b1\u30c3\u30c8\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u306a\u3069\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u3055\u307e\u3056\u307e\u306a\u5074\u9762\u3092\u5408\u7406\u5316\u3057\u3001\u81ea\u52d5\u5316\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u904b\u7528\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u3001\u5fdc\u7b54\u6642\u9593\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u3088\u308a\u52b9\u7387\u7684\u306b\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">4.\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u306e\u5411\u4e0a<\/h3>\n\n<p>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u9ad8\u3081\u308b\uff1a<\/p>\n\n<ul>\n<li>CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u3068\u306e\u611f\u60c5\u7684\u306a\u3064\u306a\u304c\u308a\u3092\u5f37\u5316\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306f\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u3092\u652f\u6301\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308b\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5f37\u5316\u306f\u3001\u9577\u671f\u306b\u308f\u305f\u308b\u6301\u7d9a\u7684\u306a\u53ce\u76ca\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u4e0a\u3067\u6975\u3081\u3066\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3059\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">5.\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf<\/h3>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u4f01\u696d\u306b\u4ee5\u4e0b\u3092\u63d0\u4f9b\u3059\u308b\uff1a<\/p>\n\n<ul>\n<li>\u9867\u5ba2\u30c7\u30fc\u30bf\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/li>\n\n\n\n<li>\u4f01\u696d\u306b\u3068\u3063\u3066\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3002<\/li>\n\n\n\n<li>\u6d1e\u5bdf\u306f\u3001\u5f37\u5316\u3059\u3079\u304d\u5206\u91ce\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002<\/li>\n\n\n\n<li>\u4f01\u696d\u306f\u3053\u308c\u3089\u306e\u6d1e\u5bdf\u306b\u57fa\u3065\u304d\u3001\u5341\u5206\u306a\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/li>\n\n\n\n<li>\u30b5\u30fc\u30d3\u30b9\u3084\u5546\u54c1\u306f\u3001\u9867\u5ba2\u306e\u55dc\u597d\u3084\u30cb\u30fc\u30ba\u306b\u3088\u308a\u5408\u81f4\u3059\u308b\u3088\u3046\u306b\u6539\u826f\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">6.\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/h3>\n\n<p>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u97f3\u58f0\u306a\u3069\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u304c\u6025\u5897\u3059\u308b\u4e2d\u3001CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3084\u30c7\u30d0\u30a4\u30b9\u306b\u95a2\u4fc2\u306a\u304f\u3001\u9867\u5ba2\u304c\u4e00\u8cab\u3057\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u53d7\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u30d6\u30e9\u30f3\u30c9\u8a8d\u77e5\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5f37\u5316\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">7.\u7d99\u7d9a\u7684\u6539\u5584<\/h3>\n\n<p>CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u7d99\u7d9a\u7684\u306a\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3001\u6e2c\u5b9a\u3001\u6700\u9069\u5316\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u3068\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u5f37\u307f\u3068\u5f31\u307f\u306e\u9818\u57df\u3092\u7279\u5b9a\u3057\u3001\u6226\u7565\u3092\u53cd\u5fa9\u3057\u3001\u5168\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u4f01\u696d\u304c\u6709\u610f\u7fa9\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u80b2\u307f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u9867\u5ba2\u652f\u6301\u3092\u9ad8\u3081\u3001\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u5e02\u5834\u3067\u6301\u7d9a\u53ef\u80fd\u306a<a href=\"https:\/\/www.questionpro.com\/blog\/customer-success-tool\/\">\u9867\u5ba2\u306e<\/a>\u6210\u529f\u3068\u6210\u9577\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u529b\u3092\u4e0e\u3048\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u6d3b\u7528\u3057\u3001\u3088\u308a\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u884c\u3046\u305f\u3081\u306e\u30d2\u30f3\u30c8<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u52b9\u679c\u7684\u306b\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u8cea\u3068\u6709\u7528\u6027\u3092\u5927\u5e45\u306b\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u6d3b\u7528\u3057\u3066\u3088\u308a\u826f\u3044\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u30d2\u30f3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff1a <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/07\/tips-for-using-customer-experience-software-for-better-customer-feedback.jpg\" alt=\"\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">1.\u660e\u78ba\u306a\u76ee\u6a19\u3092\u5b9a\u3081\u308b<\/h3>\n\n<p>\u9867\u5ba2\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306e\u69d8\u3005\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306eCX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u5c0e\u5165\uff1a<\/p>\n\n<ul>\n<li>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u76ee\u7684\u3092\u660e\u78ba\u306b\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304b\u3089\u5f97\u3089\u308c\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u898b\u6975\u3081\u308b<\/li>\n\n\n\n<li>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u304d\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5f37\u5316\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u88fd\u54c1\u958b\u767a\u306e\u305f\u3081\u306b\u30a4\u30f3\u30d7\u30c3\u30c8\u3092\u5206\u6790\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u53ce\u96c6\u3057\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u4f7f\u7528\u3057\u3066\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d4\u30e5\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u52b9\u679c\u7684\u306b\u7ba1\u7406\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">2.\u30a2\u30f3\u30b1\u30fc\u30c8\u3068\u8cea\u554f\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b<\/h3>\n\n<p>CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5404\u6bb5\u968e\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u8cea\u554f\u3092\u4f5c\u6210\u3057\u307e\u3057\u3087\u3046\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u9867\u5ba2\u7dad\u6301\u306e\u305f\u3081\u306e\u53d6\u308a\u7d44\u307f\u3067\u3042\u308c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30dd\u30fc\u30bf\u30eb\u3092\u901a\u3058\u305f\u6d1e\u5bdf\u306e\u53ce\u96c6\u3067\u3042\u308c\u3001\u53d7\u3051\u53d6\u3063\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u95a2\u9023\u6027\u304c\u9ad8\u307e\u308a\u3001\u56de\u7b54\u7387\u306e\u5411\u4e0a\u304c\u4fc3\u3055\u308c\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">3.\u30bf\u30a4\u30df\u30f3\u30b0\u304c\u9375<\/h3>\n\n<p>\u9867\u5ba2\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306e\u91cd\u8981\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306b\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u4f9d\u983c\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u691c\u8a0e\u3057\u307e\u3057\u3087\u3046\u3002\u8cfc\u5165\u5f8c\u3001\u30b5\u30dd\u30fc\u30c8\u5bfe\u5fdc\u5f8c\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/product-experience-software\/\">\u88fd\u54c1\u4f53\u9a13<\/a>\u5f8c\u306a\u3069\u3001\u6700\u3082\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3067\u3001\u305d\u306e\u4f53\u9a13\u304c\u307e\u3060\u9867\u5ba2\u306e\u982d\u306e\u4e2d\u306b\u3042\u308b\u3068\u304d\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u96c6\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">4.\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u7c21\u6f54\u306b<\/h3>\n\n<p>\u7279\u306b\u3001\u9867\u5ba2\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u3092\u901a\u3057\u3066\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u5834\u5408\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u7c21\u6f54\u304b\u3064\u96c6\u4e2d\u7684\u306b\u884c\u3046\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u6642\u9593\u3092\u5c0a\u91cd\u3057\u307e\u3057\u3087\u3046\u3002\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3059\u308b\u305f\u3081\u3067\u3042\u308c\u3001\u88fd\u54c1\u6539\u826f\u306e\u305f\u3081\u306e\u610f\u898b\u3092\u6c42\u3081\u308b\u305f\u3081\u3067\u3042\u308c\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u7387\u3092\u6700\u5927\u5316\u3057\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u75b2\u308c\u3092\u6700\u5c0f\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u5fc5\u8981\u306a\u8cea\u554f\u306e\u307f\u3092\u884c\u3046\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">5.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c7\u30fc\u30bf\u306e\u5206\u6790<\/h3>\n\n<p>CX Software\u306e\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3068\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u5206\u6790\u3092\u884c\u3046\uff1a<\/p>\n\n<ul>\n<li>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c7\u30fc\u30bf\u304b\u3089\u3001\u7e70\u308a\u8fd4\u3057\u767a\u751f\u3059\u308b\u50be\u5411\u3084\u30d1\u30bf\u30fc\u30f3\u3092\u7279\u5b9a\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3067\u6539\u5584\u304c\u5fc5\u8981\u306a\u5206\u91ce\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3002<\/li>\n\n\n\n<li>\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3067\u6226\u7565\u7684\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046<\/li>\n\n\n\n<li>\u9867\u5ba2\u7dad\u6301\u6226\u7565\u306e\u5f37\u5316\u306b\u5411\u3051\u305f\u53d6\u308a\u7d44\u307f\u306e\u512a\u5148\u9806\u4f4d\u3092\u6c7a\u3081\u308b\u3002<\/li>\n\n\n\n<li>\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30ec\u30d4\u30e5\u30c6\u30fc\u30b7\u30e7\u30f3\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u52b9\u679c\u7684\u306b\u884c\u3046\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">6.\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b<\/h3>\n\n<p>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u4f9b\u3057\u305f\u9867\u5ba2\u3092\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3057\u3001\u305d\u306e\u610f\u898b\u3092\u8a8d\u3081\u3001\u5b9f\u65bd\u3057\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u4f1d\u3048\u308b\u3002\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b\u3053\u3068\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u63d0\u8d77\u3055\u308c\u305f\u61f8\u5ff5\u306b\u5bfe\u51e6\u3059\u308b\u5834\u5408\u3067\u3082\u3001\u9867\u5ba2\u30dd\u30fc\u30bf\u30eb\u3092\u901a\u3058\u3066\u53ce\u96c6\u3057\u305f\u63d0\u6848\u3092\u5b9f\u65bd\u3059\u308b\u5834\u5408\u3067\u3082\u3001\u5bfe\u5fdc\u80fd\u529b\u3092\u793a\u3057\u3001\u9867\u5ba2\u306e\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u3080\u3002 <\/p>\n\n<p>\u3053\u308c\u3089\u306e\u30d2\u30f3\u30c8\u306b\u5f93\u3044\u306a\u304c\u3089\u3001CX Software\u306e\u6a5f\u80fd\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u3088\u308a\u826f\u3044\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3092\u5f97\u3066\u3001\u9867\u5ba2\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u3092\u901a\u3058\u3066<a href=\"https:\/\/www.questionpro.com\/blog\/customer-experience-automation\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u81ea\u52d5\u5316\u3092<\/a>\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">15 \u30d9\u30b9\u30c8\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/h2>\n\n<p>\u4f01\u696d\u304c\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u307f\u3001\u53ce\u76ca\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u305f\u3081\u306b\u3001\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u5bfe\u5fdc\u3092\u512a\u5148\u3059\u308b\u50be\u5411\u304c\u5f37\u307e\u308b\u4e2d\u3001\u6d17\u7df4\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u5bfe\u3059\u308b\u9700\u8981\u304c\u6025\u5897\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u30fb\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3057\u3001\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u591a\u69d8\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u8a18\u61b6\u306b\u6b8b\u308b\u4f53\u9a13\u3092\u5f62\u6210\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">1.QuestionPro CX<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/cx\/\">QuestionPro CX\u306f<\/a>\u3001\u8abf\u67fb\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u3001\u5206\u6790\u30c4\u30fc\u30eb\u3092\u542b\u3080\u3001\u5805\u7262\u306a<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/21-2025%e5%b9%b4%e3%81%ae%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092<\/a>\u63d0\u4f9b\u3057\u307e\u3059\u3002QuestionPro CX\u306f\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3001\u55dc\u597d\u3001\u304a\u3088\u3073\u6e80\u8db3\u5ea6\u306b\u95a2\u3059\u308b\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u6d1e\u5bdf\u3092\u53ce\u96c6\u3057\u3001\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u306e\u6539\u5584\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/QuestionPro-CX-1.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u5305\u62ec\u7684\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u4f5c\u6210\u30fb\u7ba1\u7406\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3067\u9867\u5ba2\u306e\u58f0\u3092\u6df1\u304f\u6d1e\u5bdf\u3002<\/li>\n\n\n\n<li>\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u81ea\u52d5\u53ce\u96c6\u3002<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30ec\u30dd\u30fc\u30c8\u3068\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3002<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u611f\u60c5\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306eAI\u4e3b\u5c0e\u306e\u611f\u60c5\u5206\u6790\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u52b9\u679c\u7684\u306b\u4f7f\u7528\u3059\u308b\u306b\u306f\u3001\u3088\u308a\u591a\u304f\u306e\u52b4\u529b\u3068\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u3068\u306a\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a<\/strong>\u6700\u3082\u4eba\u6c17\u306e\u3042\u308b\u30d7\u30e9\u30f3\u306f\u6708\u984d99\u30c9\u30eb\u304b\u3089\u3067\u3001\u30c1\u30fc\u30e0\u8ffd\u52a0\u306f83\u30c9\u30eb\u304b\u3089\u3067\u3059\u3002\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5bfe\u5fdc\u3057\u305f\u4fa1\u683c\u8a2d\u5b9a\u304c\u53ef\u80fd\u3067\u3001\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u3092\u6301\u3064<a href=\"https:\/\/www.questionpro.com\/blog\/enterprise-feedback-management-software\/\">\u4f01\u696d\u5411\u3051\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u306f<\/a>\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u30d5\u30ec\u30c3\u30b7\u30e5\u30c7\u30b9\u30af<\/h3>\n\n<p>Freshdesk\u306f\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3001\u4f01\u696d\u304c\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u3001\u30b5\u30fc\u30d3\u30b9\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u4e00\u5143\u5316\u3055\u308c\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u7ba1\u7406\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u7ba1\u7406\u3001\u81ea\u52d5\u5316\u3092\u63d0\u4f9b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3057\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u7d71\u4e00\u3055\u308c\u305f\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u3002<\/li>\n\n\n\n<li>\u81ea\u52d5\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3092\u5099\u3048\u305f\u767a\u5238\u30b7\u30b9\u30c6\u30e0\u3002<\/li>\n\n\n\n<li><a href=\"https:\/\/www.questionpro.com\/blog\/knowledge-management-software\/\">\u30ca\u30ec\u30c3\u30b8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068 <\/a>\u3001\u9867\u5ba2\u652f\u63f4\u306e\u305f\u3081\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30dd\u30fc\u30bf\u30eb\u3002<\/li>\n\n\n\n<li>\u793e\u5185\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u89e3\u6c7a\u306e\u305f\u3081\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>AI\u3092\u642d\u8f09\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u5373\u5ea7\u306b\u30b5\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u8ffd\u8de1\u306e\u305f\u3081\u306e\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u5ea6\u306a\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u306f\u9ad8\u4fa1\u683c\u30d7\u30e9\u30f3\u306b\u9650\u5b9a\u3055\u308c\u3066\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u7af6\u5408\u4ed6\u793e\u306b\u6bd4\u3079\u3066\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u304c\u4e71\u96d1\u3067\u3001\u76f4\u611f\u7684\u3067\u306a\u3044\u3068\u611f\u3058\u3066\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u81ea\u52d5\u5316\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u3088\u3063\u3066\u306f\u5236\u9650\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c <\/strong>Freshdesk\u306b\u306f\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3068\u7121\u6599\u30d7\u30e9\u30f3\u304c\u3042\u308a\u307e\u3059\u3002 \u30d7\u30ed\u30fb\u30d7\u30e9\u30f3\u306f\u5e74\u6255\u3044\u3067\u6708\u984d49\u30e6\u30fc\u30ed\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">3.\u30af\u30aa\u30eb\u30c8\u30ea\u30c3\u30af\u30b9<\/h3>\n\n<p>\u5f37\u529b\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u77e5\u3089\u308c\u308b<a href=\"https:\/\/www.questionpro.com\/qualtrics-alternative\/\">\u30af\u30aa\u30eb\u30c8\u30ea\u30c3\u30af\u30b9\u306f<\/a>\u3001\u69d8\u3005\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3051\u308b\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3001\u5206\u6790\u3001\u6d3b\u7528\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u9ad8\u5ea6\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u6a5f\u80fd\u3001\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3001\u4e88\u6e2c\u5206\u6790\u3092\u63d0\u4f9b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002 <\/p>\n\n<p class=\"has-text-align-center\"><em>\u305c\u3072\u3054\u4e00\u8aad\u304f\u3060\u3055\u3044\uff1a<a href=\"https:\/\/www.questionpro.com\/qualtrics-alternative\/\">Qualtrics\u306e\u4ee3\u66ff\u30bd\u30d5\u30c8<\/a><\/em><\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Qualtrics-2.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u591a\u5f69\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u306e\u305f\u3081\u306e\u5f37\u529b\u306a\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u4f53\u9a13\u3092\u53ef\u8996\u5316\u3057\u6700\u9069\u5316\u3059\u308b\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3002<\/li>\n\n\n\n<li>\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u306e\u305f\u3081\u306e\u9ad8\u5ea6\u306a\u30c6\u30ad\u30b9\u30c8\u5206\u6790<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u90e8\u9580\u3092\u8d85\u3048\u305f\u30c1\u30fc\u30e0\u306e\u305f\u3081\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u4fa1\u683c\u5e2f\u306f\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u6cd5\u5916\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u52b9\u679c\u7684\u306b\u5229\u7528\u3059\u308b\u306b\u306f\u3001\u304b\u306a\u308a\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u5c02\u9580\u77e5\u8b58\u304c\u5fc5\u8981\u3002<\/li>\n\n\n\n<li>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u3084\u5206\u6790\u306b\u6642\u6298\u4e0d\u5177\u5408\u3084\u4e00\u8cab\u6027\u304c\u306a\u3044\u3068\u5831\u544a\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a\uff1a <\/strong>\u7d44\u7e54\u306e\u30cb\u30fc\u30ba\u3068\u898f\u6a21\u306b\u5fdc\u3058\u305f\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3092\u63d0\u4f9b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">4.\u30d0\u30fc\u30c9\u30a2\u30a4<\/h3>\n\n<p>Birdeye\u306f\u30ec\u30d4\u30e5\u30c6\u30fc\u30b7\u30e7\u30f3\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30ec\u30d3\u30e5\u30fc\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3001\u30d6\u30e9\u30f3\u30c9\u8a8d\u77e5\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3057\u3066\u3044\u308b\u3002\u540c\u793e\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u3068\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u4e0a\u306e\u8a55\u5224\u3092\u7ba1\u7406\u3057\u3001\u9867\u5ba2\u652f\u6301\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30ec\u30d3\u30e5\u30fc\u3092\u76e3\u8996\u30fb\u7ba1\u7406\u3059\u308b\u30ec\u30d4\u30e5\u30c6\u30fc\u30b7\u30e7\u30f3\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u308f\u305f\u308b\u9867\u5ba2\u8abf\u67fb\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6<\/li>\n\n\n\n<li>\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3068\u30c8\u30ec\u30f3\u30c9\u8b58\u5225\u306e\u305f\u3081\u306eAI\u99c6\u52d5\u578b\u30a4\u30f3\u30b5\u30a4\u30c8\u3002<\/li>\n\n\n\n<li>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u306b\u3088\u308b\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u4e00\u5143\u5316\u3002<\/li>\n\n\n\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u8ffd\u8de1\u306e\u305f\u3081\u306e\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4fa1\u683c\u306f\u3001\u4ed6\u306eCX\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u6bd4\u3079\u308b\u3068\u9ad8\u3044\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u5b9f\u88c5\u306b\u306f\u3001\u6280\u8853\u7684\u306a\u5c02\u9580\u77e5\u8b58\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u7279\u5b9a\u306eCRM\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u6a5f\u80fd\u304c\u5236\u9650\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c <\/strong>\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u30d7\u30e9\u30f3\uff1a\u6708\u984d299\u30c9\u30eb\uff08\u30ea\u30b9\u30c6\u30a3\u30f3\u30b0\u5e83\u544a\u306e\u5834\u5408<\/p>\n\n<h3 class=\"wp-block-heading\">5.\u30bc\u30f3\u30c7\u30b9\u30af<\/h3>\n\n<p>Zendesk \u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3001\u767a\u5238\u30b7\u30b9\u30c6\u30e0\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3001\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30b9\u30a4\u30fc\u30c8\u3067\u3059\u3002\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u5408\u7406\u5316\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u3092\u52b9\u7387\u7684\u306b\u89e3\u6c7a\u3057\u3001E\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u8a71\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u5404\u30c1\u30e3\u30cd\u30eb\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Zendesk-1.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u52b9\u7387\u7684\u306a\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306e\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0<\/li>\n\n\n\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3002<\/li>\n\n\n\n<li>\u81ea\u52d5\u5316\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u7ba1\u7406\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u30b5\u30dd\u30fc\u30c8\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u30ec\u30dd\u30fc\u30c8\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u5ea6\u306a\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790\u6a5f\u80fd\u306f\u3001\u3088\u308a\u9ad8\u4fa1\u683c\u306e\u30d7\u30e9\u30f3\u3067\u306e\u307f\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/li>\n\n\n\n<li>\u7279\u5b9a\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u88fd\u30a2\u30d7\u30ea\u3084\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408\u306b\u306f\u3001\u8ffd\u52a0\u306e\u958b\u767a\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30dd\u30fc\u30c8\u306e\u5fdc\u7b54\u6642\u9593\u306f\u3001\u7279\u306b\u30d4\u30fc\u30af\u6642\u306b\u306f\u5909\u52d5\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c <\/strong>Zendesk\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3042\u305f\u308a\u6708\u984d55\u30c9\u30eb\u304b\u3089\u306e\u6599\u91d1\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u4e0a\u4f4d\u30d7\u30e9\u30f3\u3067\u306f\u3055\u3089\u306b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">6.\u30aa\u30e9\u30af\u30eb<\/h3>\n\n<p>\u30aa\u30e9\u30af\u30eb\u306f\u3001\u4f01\u696d\u304c\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u8ca9\u58f2\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u5404\u5206\u91ce\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3002\u30aa\u30e9\u30af\u30eb\u306e\u5305\u62ec\u7684\u306a\u30c4\u30fc\u30eb\u30fb\u30b9\u30a4\u30fc\u30c8\u306b\u306f\u3001CRM\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3001\u304a\u3088\u3073\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u7d71\u4e00\u3055\u308c\u305fCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30c1\u30e3\u30cd\u30eb\u3092\u8d85\u3048\u305f\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u308b\u3002<\/li>\n\n\n\n<li>AI\u3092\u642d\u8f09\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u7528\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u5373\u5ea7\u306b\u30b5\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u884c\u52d5\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3002<\/li>\n\n\n\n<li>\u30aa\u30e9\u30af\u30eb\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30b9\u30a4\u30fc\u30c8\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5bfe\u5fdc\u3059\u308b\u3001\u62e1\u5f35\u6027\u3068\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6027\u306b\u512a\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u3044\u521d\u671f\u6295\u8cc7\u3068\u7d99\u7d9a\u30b3\u30b9\u30c8\u306f\u3001\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u6cd5\u5916\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u5b9f\u65bd\u30d7\u30ed\u30bb\u30b9\u306f\u8907\u96d1\u3067\u6642\u9593\u304c\u304b\u304b\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5bfe\u5fdc\u3084\u554f\u984c\u89e3\u6c7a\u306b\u8ab2\u984c\u304c\u3042\u308b\u3068\u5831\u544a\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u3082\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c <\/strong>\u4fa1\u683c\u306f\u7279\u5b9a\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u5fc5\u8981\u306a\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u3001\u3054\u8981\u671b\u306b\u5fdc\u3058\u3066\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3082\u627f\u308a\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">7.\u30e1\u30c0\u30ea\u30a2<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/medallia-alternative.html\">\u30e1\u30c0\u30ea\u30a2\u306f<\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u7279\u5316\u3057\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3001\u6e80\u8db3\u5ea6\u306e\u6e2c\u5b9a\u3001\u9867\u5ba2\u4e2d\u5fc3\u306e\u610f\u601d\u6c7a\u5b9a\u3092\u63a8\u9032\u3059\u308b\u305f\u3081\u306e\u5305\u62ec\u7684\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u9ad8\u5ea6\u306a\u5206\u6790\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u767a\u898b\u3057\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Medallia.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u6a2a\u65ad\u3057\u3066\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002<\/li>\n\n\n\n<li>\u4e88\u6e2c\u5206\u6790\u3068\u30c8\u30ec\u30f3\u30c9\u5206\u6790\u306e\u305f\u3081\u306eAI\u4e3b\u5c0e\u306e\u6d1e\u5bdf\u3002<\/li>\n\n\n\n<li>\u6539\u5584\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306e\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3068\u8ffd\u8de1\u306e\u305f\u3081\u306e\u884c\u52d5\u7ba1\u7406\u3002<\/li>\n\n\n\n<li>\u611f\u60c5\u5206\u6790\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u5206\u985e\u306e\u305f\u3081\u306e\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u3002<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u5b89\u5168\u306a\u30c7\u30fc\u30bf\u7ba1\u7406\u306e\u305f\u3081\u306e\u5f79\u5272\u30d9\u30fc\u30b9\u306e\u30a2\u30af\u30bb\u30b9\u5236\u5fa1\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u8907\u96d1\u306a\u5c0e\u5165\u30d7\u30ed\u30bb\u30b9\u306b\u306f\u3001\u5927\u898f\u6a21\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u4ed6\u306eCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u6bd4\u8f03\u3057\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u304c\u76f4\u611f\u7684\u3067\u306a\u3044\u3068\u611f\u3058\u308b\u30e6\u30fc\u30b6\u30fc\u3082\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u6599\u91d1\u4f53\u7cfb\u306f\u3088\u308a\u67d4\u8edf\u3067\u306a\u3051\u308c\u3070\u306a\u3089\u305a\u3001\u4e2d\u5c0f\u4f01\u696d\u306b\u306f\u4e0d\u5411\u304d\u3067\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">8.\u30dd\u30c7\u30a3\u30a6\u30e0<\/h3>\n\n<p>Podium\u306f\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3001\u30ec\u30d3\u30e5\u30fc\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u4f01\u696d\u3068\u9867\u5ba2\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3059\u308b\u9867\u5ba2\u4ea4\u6d41\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u4f01\u696d\u304c\u5f37\u56fa\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30d7\u30ec\u30bc\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u52b9\u7387\u7684\u306a\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002<\/li>\n\n\n\n<li>\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30ec\u30d3\u30e5\u30fc\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u5bfe\u5fdc\u306e\u305f\u3081\u306e\u30ec\u30d3\u30e5\u30fc\u7ba1\u7406\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u30a4\u30f3\u30b9\u30bf\u30f3\u30c8\u30fb\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u30a6\u30a7\u30d6\u30c1\u30e3\u30c3\u30c8\u3068SMS\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30ec\u30d3\u30e5\u30fc\u4f9d\u983c\u306b\u3088\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u3002<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30c7\u30fc\u30bf\u540c\u671f\u3092\u5b9f\u73fe\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u611f\u60c5\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u306e\u3088\u3046\u306a\u7279\u5b9a\u306e\u6a5f\u80fd\u306f\u3001\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u307b\u3069\u5805\u7262\u3067\u306f\u306a\u3044\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u7570\u306a\u308b\u30b7\u30b9\u30c6\u30e0\u9593\u3067\u306e\u30c7\u30fc\u30bf\u306e\u540c\u671f\u306b\u554f\u984c\u304c\u3042\u308b\u3068\u5831\u544a\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u8907\u96d1\u306a\u8981\u4ef6\u3092\u6301\u3064\u5927\u4f01\u696d\u5411\u3051\u306e\u62e1\u5f35\u6027\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u9650\u3089\u308c\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">9.\u30cf\u30d6\u30b9\u30dd\u30c3\u30c8<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/help\/hubspot-integration.html\">HubSpot\u306f<\/a>\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7ba1\u7406\u3057\u3001\u30ea\u30fc\u30c9\u3092\u8ffd\u8de1\u3057\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3092\u5206\u6790\u3059\u308b\u6a5f\u80fd\u3092\u542b\u3080\u3001CRM\u304a\u3088\u3073\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u306e\u30b9\u30a4\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u91cd\u8981\u306a\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u306e\u69cb\u7bc9\u3092\u652f\u63f4\u3057\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/HubSpot-customer-segmentation-software.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u6a5f\u80fd\u3092\u7d71\u5408\u3057\u305f\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3CRM\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3002<\/li>\n\n\n\n<li>\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3068\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u5bfe\u5fdc\u306e\u305f\u3081\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u30ec\u30dd\u30fc\u30c8\u4f5c\u6210\u3068\u5206\u6790<\/li>\n\n\n\n<li>\u4ed6\u306eHubSpot\u30c4\u30fc\u30eb\u3084\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30a2\u30d7\u30ea\u3068\u306e\u7d71\u5408\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u7279\u5b9a\u306e\u9ad8\u5ea6\u306a\u6a5f\u80fd\u306f\u3001\u3088\u308a\u9ad8\u4fa1\u683c\u306e\u968e\u5c64\u3067\u306e\u307f\u5229\u7528\u53ef\u80fd\u306a\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u7279\u5b9a\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u88fd\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u6a5f\u80fd\u306f\u5236\u9650\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u30d7\u30e9\u30f3\u306f\u6708\u984d890\u30c9\u30eb\u304b\u3089\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">10.\u30b8\u30a7\u30cd\u30b7\u30b9<\/h3>\n\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u3001\u9867\u5ba2\u306e\u58f0<a href=\"https:\/\/www.questionpro.com\/blog\/customer-analytics-software\/\">\u5206\u6790\u306a\u3069\u306e<\/a>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3042\u3089\u3086\u308b\u9867\u5ba2\u63a5\u70b9\u306b\u304a\u3044\u3066\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u7d71\u5408\u3055\u308c\u305f\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3002<\/li>\n\n\n\n<li>AI\u3092\u642d\u8f09\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306b\u3088\u308b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30b5\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u884c\u52d5\u3092\u4e88\u6e2c\u3059\u308b\u305f\u3081\u306e\u4e88\u6e2c\u5206\u6790\u3002<\/li>\n\n\n\n<li>\u52b9\u7387\u7684\u306a\u96fb\u8a71\u5bfe\u5fdc\u306e\u305f\u3081\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u30ad\u30e5\u30fc\u30a4\u30f3\u30b0\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6700\u9069\u5316\u306e\u305f\u3081\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u521d\u671f\u8a2d\u5b9a\u3084\u5c0e\u5165\u30b3\u30b9\u30c8\u304c\u9ad8\u3044\u305f\u3081\u3001\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u6cd5\u5916\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u306b\u306f\u3001\u8ffd\u52a0\u306e\u30a2\u30c9\u30aa\u30f3\u304c\u5fc5\u8981\u306a\u5834\u5408\u304c\u3042\u308a\u3001\u5168\u4f53\u7684\u306a\u30b3\u30b9\u30c8\u304c\u5897\u52a0\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u8907\u96d1\u3055\u306b\u8ab2\u984c\u3092\u611f\u3058\u3066\u304a\u308a\u3001\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3059\u308b\u305f\u3081\u306b\u306f\u5927\u898f\u6a21\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u5fc5\u8981\u3060\u3068\u5831\u544a\u3057\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a <\/strong>\u5404\u7d44\u7e54\u306e\u5177\u4f53\u7684\u306a\u30cb\u30fc\u30ba\u3068\u898f\u6a21\u306b\u5fdc\u3058\u305f\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3092\u63d0\u4f9b\u3002 \u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">11.Zoho\u30c7\u30b9\u30af<\/h3>\n\n<p>Zoho Desk\u306f\u3001\u4f01\u696d\u304c\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u306e\u30b5\u30dd\u30fc\u30c8\u3001\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u652f\u63f4\u3092\u63d0\u4f9b\u3057\u3001\u5fdc\u7b54\u6642\u9593\u3092\u52b9\u679c\u7684\u306b\u6539\u5584\u3057\u3001\u9867\u5ba2\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3057\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Zoho-Desk-1.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u52b9\u7387\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3002<\/li>\n\n\n\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3068\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3002<\/li>\n\n\n\n<li>\u30c1\u30b1\u30c3\u30c8\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u89e3\u6c7a\u306e\u305f\u3081\u306eAI\u3092\u6d3b\u7528\u3057\u305f\u81ea\u52d5\u5316\u3002<\/li>\n\n\n\n<li>\u30c1\u30fc\u30e0\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u89e3\u6c7a\u306e\u305f\u3081\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u305f\u3081\u306e\u9867\u5ba2\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790<\/li>\n\n\n\n<li>\u4ed6\u306eZoho\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>AI\u3092\u6d3b\u7528\u3057\u305f\u5206\u6790\u306a\u3069\u306e\u9ad8\u5ea6\u306a\u6a5f\u80fd\u306b\u306f\u3001\u8ffd\u52a0\u306e\u30a2\u30c9\u30aa\u30f3\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u3001\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u6bd4\u3079\u3066\u5236\u9650\u3055\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306f\u3001\u4f7f\u7528\u91cf\u304c\u30d4\u30fc\u30af\u306b\u9054\u3059\u308b\u6642\u9593\u5e2f\u306b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u554f\u984c\u304c\u767a\u751f\u3059\u308b\u3053\u3068\u304c\u3042\u308b\u3068\u5831\u544a\u3055\u308c\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">12.\u30a2\u30c9\u30d3 \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30de\u30cd\u30fc\u30b8\u30e3\u30fc<\/h3>\n\n<p>Adobe Experience Manager\u306f\u3001\u5b8c\u5168\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u7ba1\u7406\u3068\u30c7\u30b8\u30bf\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308a\u3001\u4f01\u696d\u304cWeb\u3001\u30e2\u30d0\u30a4\u30eb\u3001\u305d\u306e\u4ed6\u306e\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306b\u308f\u305f\u3063\u3066\u9b45\u529b\u7684\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002\u30a2\u30c9\u30d3\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u4f5c\u6210\u3001\u7ba1\u7406\u3001\u6700\u9069\u5316\u3092\u53ef\u80fd\u306b\u3057\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u5275\u9020\u3059\u308b\u305f\u3081\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3002<\/li>\n\n\n\n<li>\u30c7\u30b8\u30bf\u30eb\u8cc7\u7523\u7ba1\u7406\u306f\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u6574\u7406\u3068\u914d\u5e03\u306b\u4f7f\u7528\u3055\u308c\u308b\u3002<\/li>\n\n\n\n<li>\u9069\u5207\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u914d\u4fe1\u3059\u308b\u305f\u3081\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3068\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306eA\/B\u30c6\u30b9\u30c8\u3068\u6700\u9069\u5316\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u3044\u521d\u671f\u6295\u8cc7\u3068\u7d99\u7d9a\u30b3\u30b9\u30c8\u306f\u3001\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u6cd5\u5916\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u8907\u96d1\u306a\u5c0e\u5165\u30d7\u30ed\u30bb\u30b9\u306b\u306f\u3001\u5927\u898f\u6a21\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u8907\u96d1\u3055\u306b\u8ab2\u984c\u3092\u611f\u3058\u3066\u304a\u308a\u3001\u52b9\u679c\u7684\u306b\u5229\u7528\u3059\u308b\u305f\u3081\u306b\u306f\u9ad8\u5ea6\u306a\u6280\u8853\u7684\u5c02\u9580\u77e5\u8b58\u304c\u5fc5\u8981\u3067\u3042\u308b\u3068\u5831\u544a\u3057\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u30d7\u30e9\u30f3\u306f\u6708\u984d20\u30c9\u30eb\u304b\u3089\u3001\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u30d7\u30e9\u30f3\u306f\u6708\u984d60\u30c9\u30eb\u304b\u3089\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">13.\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/salesforce-integration.html\">\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u306f<\/a>\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30b3\u30de\u30fc\u30b9\u30c4\u30fc\u30eb\u306a\u3069\u3001\u5e45\u5e83\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308bCRM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30ab\u30f3\u30d1\u30cb\u30fc\u3067\u3059\u3002\u4f01\u696d\u304c\u3088\u308a\u5f37\u56fa\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u4fc3\u9032\u3057\u3001\u53ce\u76ca\u6210\u9577\u3092\u52a0\u901f\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Salesforce-marketing-cloud-digital-experience-platforms.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3068\u30b5\u30dd\u30fc\u30c8\u6a5f\u80fd\u3092\u5099\u3048\u305f\u7d71\u5408CRM\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u554f\u984c\u3092\u8ffd\u8de1\u3059\u308b\u30b1\u30fc\u30b9\u7ba1\u7406<\/li>\n\n\n\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3068\u30d4\u30a2\u30c4\u30fc\u30d4\u30a2\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002<\/li>\n\n\n\n<li>\u4e88\u6e2c\u5206\u6790\u3068\u63a8\u5968\u306e\u305f\u3081\u306eAI\u4e3b\u5c0e\u306e\u6d1e\u5bdf\u3002<\/li>\n\n\n\n<li>\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30a2\u30d7\u30ea\u3084Salesforce AppExchange\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>KPI\u3092\u76e3\u8996\u3059\u308b\u305f\u3081\u306e\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u52b9\u679c\u7684\u306b\u5b9f\u88c5\u3059\u308b\u306b\u306f\u3001\u9ad8\u5ea6\u306a\u6280\u8853\u7684\u5c02\u9580\u77e5\u8b58\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u4fa1\u683c\u306f\u3001\u7279\u306b\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u3001\u4ed6\u306eCX\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3088\u308a\u3082\u9ad8\u3044\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">14.\u30e9\u30a4\u30d6\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/h3>\n\n<p>LiveAgent \u306f\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u304a\u3088\u3073\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u4f01\u696d\u304c\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u767a\u5238\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3001\u304a\u3088\u3073\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u7ba1\u7406\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3002<\/li>\n\n\n\n<li>\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3068E\u30e1\u30fc\u30eb\u30b5\u30dd\u30fc\u30c8\u306b\u3088\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3002<\/li>\n\n\n\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3068FAQ\u30bb\u30af\u30b7\u30e7\u30f3\u3002<\/li>\n\n\n\n<li>\u97f3\u58f0\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u30c1\u30b1\u30c3\u30c8\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u306e\u305f\u3081\u306e\u81ea\u52d5\u5316\u30eb\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u8ffd\u8de1\u306e\u305f\u3081\u306e\u30ec\u30dd\u30fc\u30c8\u4f5c\u6210\u3068\u5206\u6790<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u7279\u5b9a\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u88fd\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u5236\u9650\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306f\u3001\u4f7f\u7528\u91cf\u304c\u30d4\u30fc\u30af\u306b\u9054\u3059\u308b\u6642\u9593\u5e2f\u306b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u554f\u984c\u304c\u767a\u751f\u3059\u308b\u3053\u3068\u304c\u3042\u308b\u3068\u5831\u544a\u3055\u308c\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u6599\u91d1\u306f\u30d9\u30fc\u30b7\u30c3\u30af\u30d7\u30e9\u30f3\u30671\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6708\u984d\u7d049\u30c9\u30eb\u304b\u3089\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">15.\u53d6\u5f97<\/h3>\n\n<p>Acquire \u306f\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3001\u30d3\u30c7\u30aa\u901a\u8a71\u3001\u5171\u540c\u30d6\u30e9\u30a6\u30b8\u30f3\u30b0\u6a5f\u80fd\u3092\u4fc3\u9032\u3059\u308b<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%b3%e3%83%9f%e3%83%a5%e3%83%8b%e3%82%b1%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%e3%83%bb%e3%83%84%e3%83%bc%e3%83%ab%ef%bc%9a6%e3%81%a4%e3%81%ae%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb\/\">\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3<\/a>\u304a\u3088\u3073\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u652f\u63f4\u3092\u63d0\u4f9b\u3057\u3001\u5168\u4f53\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3068\u30d3\u30c7\u30aa\u30c1\u30e3\u30c3\u30c8\u306b\u3088\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u30b3\u30d6\u30e9\u30a6\u30b8\u30f3\u30b0\u3068\u753b\u9762\u5171\u6709\u306b\u3088\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u652f\u63f4\u3002<\/li>\n\n\n\n<li>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u5b9a\u578b\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u3001\u56de\u7b54\u3092\u81ea\u52d5\u5316\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u308b\u3002<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3084\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u652f\u63f4\u306e\u305f\u3081\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3068\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u3002<\/li>\n\n\n\n<li>\u30c1\u30e3\u30c3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u7279\u5b9a\u306e\u6a5f\u80fd\u3084\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u9650\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u7279\u5b9a\u306eCRM\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u6a5f\u80fd\u304c\u5236\u9650\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u30d7\u30ec\u30df\u30a2\u30e0\u30d7\u30e9\u30f3\u306f\u5e74\u9593390\u30c9\u30eb\u304b\u3089\u3002<\/p>\n\n<p>\u3053\u308c\u3089\u306eCX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u9ad8\u5ea6\u306a\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u81ea\u52d5\u5316\u306b\u3088\u3063\u3066\u30d3\u30b8\u30cd\u30b9\u306b\u529b\u3092\u4e0e\u3048\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u3092\u512a\u5148\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u671f\u5f85\u3092\u4e0a\u56de\u308a\u3001\u6c38\u7d9a\u7684\u306a\u95a2\u4fc2\u3092\u80b2\u307f\u3001\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u4eca\u65e5\u306e\u5e02\u5834\u3067\u6301\u7d9a\u7684\u306a\u6210\u9577\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">QuestionPro\u304c\u6700\u9ad8\u306eCX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3042\u308b\u7406\u7531<\/h2>\n\n<p>QuestionPro\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u8aac\u5f97\u529b\u306e\u3042\u308b\u7406\u7531\u306b\u3088\u308a\u3001\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e1\u3064\u3068\u3057\u3066\u969b\u7acb\u3063\u3066\u3044\u308b\uff1a<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/QuestionPro-CX-3.jpg\" alt=\"\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">1.\u5805\u7262\u306a\u8abf\u67fb\u80fd\u529b<\/h3>\n\n<p>QuestionPro\u306f\u5e83\u7bc4\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u30c4\u30fc\u30eb\u3068\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u306f\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u9ad8\u5ea6\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002\u9ad8\u5ea6\u306a\u8cea\u554f\u30bf\u30a4\u30d7\u3001\u5206\u5c90\u30ed\u30b8\u30c3\u30af\u3001\u304a\u3088\u3073\u30de\u30eb\u30c1\u30e1\u30c7\u30a3\u30a2\u306e\u7d71\u5408\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001QuestionPro\u306f\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u9867\u5ba2\u304b\u3089\u5305\u62ec\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u9ad8\u5ea6\u5206\u6790<\/h3>\n\n<p>\u5f37\u529b\u306a\u5206\u6790\u30c4\u30fc\u30eb\u3092\u6d3b\u7528<\/p>\n\n<ul>\n<li>\u5b9f\u7528\u7684\u306a\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3002<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u3088\u308b\u5373\u6642\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u5206\u6790\u3002<\/li>\n\n\n\n<li>\u5305\u62ec\u7684\u306a\u6d1e\u5bdf\u306e\u305f\u3081\u306e\u8a73\u7d30\u306a\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u50be\u5411\u3068\u6539\u5584\u70b9\u3092\u7279\u5b9a\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">3.\u4f7f\u3044\u3084\u3059\u3055<\/h3>\n\n<p>QuestionPro\u306f\u3001\u6d17\u7df4\u3055\u308c\u305f\u6a5f\u80fd\u3068\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306e\u30d0\u30e9\u30f3\u30b9\u304c\u53d6\u308c\u3066\u304a\u308a\u3001\u3042\u3089\u3086\u308b\u7fd2\u719f\u5ea6\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u76f4\u611f\u7684\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u4f5c\u6210\u30c4\u30fc\u30eb\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u4f5c\u6210\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3057\u3001\u4f01\u696d\u306f\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306b\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u958b\u59cb\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">4.\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/h3>\n\n<p>QuestionPro\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u4f01\u696d\u304c\u3055\u307e\u3056\u307e\u306aWeb\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001SMS\u3001\u304a\u3088\u3073\u30e2\u30d0\u30a4\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u9867\u5ba2\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u306e\u6c4e\u7528\u6027\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u3069\u3053\u306b\u3044\u3066\u3082\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u304a\u3088\u3073\u8ffd\u8de1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5168\u4f53\u7684\u306a\u7406\u89e3\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">5.\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3<\/h3>\n\n<p>\u5c0f\u898f\u6a21\u306a\u65b0\u8208\u4f01\u696d\u3067\u3082\u5927\u4f01\u696d\u3067\u3082\u3001QuestionPro\u306f\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\uff1a<\/p>\n\n<ul>\n<li>\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u57fa\u672c\u7684\u306a\u6e2c\u91cf\u30cb\u30fc\u30ba\u304b\u3089\u8907\u96d1\u306a\u4f01\u696d\u8981\u4ef6\u307e\u3067\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5bfe\u5fdc\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u67d4\u8edf\u306a\u6599\u91d1\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u591a\u69d8\u306a\u7d44\u7e54\u306e\u30cb\u30fc\u30ba\u3084\u4e88\u7b97\u306b\u5408\u308f\u305b\u3066\u6a5f\u80fd\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">6.\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/h3>\n\n<p>QuestionPro\u306f\u3001\u305d\u306e\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3067\u6709\u540d\u3067\u3059\u3002\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u8a71\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u554f\u984c\u3084\u61f8\u5ff5\u306b\u5bfe\u51e6\u3059\u308b\u6e96\u5099\u304c\u6574\u3063\u305f\u5c02\u9580\u5bb6\u306b\u3088\u308b\u732e\u8eab\u7684\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u3001\u5fc5\u8981\u306a\u3068\u304d\u306b\u3044\u3064\u3067\u3082\u8fc5\u901f\u304b\u3064\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30b5\u30dd\u30fc\u30c8\u3092QuestionPro\u306b\u983c\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p>QuestionPro\u306e\u5305\u62ec\u7684\u306a\u6a5f\u80fd\u3001\u76f4\u611f\u7684\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3001\u62e1\u5f35\u6027\u3001\u304a\u3088\u3073\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3092\u5411\u4e0a\u3055\u305b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5927\u5e45\u306a\u5411\u4e0a\u3092\u76ee\u6307\u3059\u4f01\u696d\u306b\u9078\u3070\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>\u4eca\u65e5\u306e\u30d3\u30b8\u30cd\u30b9\u754c\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u91cd\u8981\u6027\u306f\u3001\u8a87\u5f35\u3057\u3059\u304e\u308b\u3053\u3068\u306f\u306a\u3044\u3002\u4f01\u696d\u304c\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u6210\u529f\u306b\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3053\u3068\u3092\u8a8d\u8b58\u3059\u308b\u306b\u3064\u308c\u3001CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u73fe\u4ee3\u5e02\u5834\u306e\u8ab2\u984c\u3092\u5c0e\u304f\u305f\u3081\u306e\u4e0d\u53ef\u6b20\u306a\u30c4\u30fc\u30eb\u3068\u306a\u3063\u3066\u3044\u308b\u3002 <\/p>\n\n<p>\u9ad8\u5ea6\u306a\u5206\u6790\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u81ea\u52d5\u5316\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u4f01\u696d\u306b\u9867\u5ba2\u306e\u55dc\u597d\u3001\u884c\u52d5\u3001\u611f\u60c5\u3092\u6df1\u304f\u7406\u89e3\u3055\u305b\u308b\u3002<\/p>\n\n<p>\u9867\u5ba2\u306e\u671f\u5f85\u304c\u9ad8\u307e\u308b\u4e2d\u3001\u5f37\u529b\u306aCX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3078\u306e\u6295\u8cc7\u306f\u3082\u306f\u3084\u30aa\u30d7\u30b7\u30e7\u30f3\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5353\u8d8a\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u76ee\u307e\u3050\u308b\u3057\u304f\u5909\u5316\u3059\u308b\u4eca\u65e5\u306e\u5e02\u5834\u3067\u7af6\u4e89\u529b\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u306b\u5c02\u5fc3\u3059\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u3001\u6226\u7565\u7684\u306b\u5fc5\u9808\u306a\u306e\u3060\u3002 <\/p>\n\n<p><\/p><p style=\"text-align: center\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"> <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button> <\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\"> <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button> <\/a><\/p>\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1716451570850\"><strong class=\"schema-faq-question\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u306f\u4f55\u304b\uff1f<\/strong> <p class=\"schema-faq-answer\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u306f<\/strong>\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u3092\u7ba1\u7406\u3001\u5206\u6790\u3001\u5f37\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u305f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u3092\u6307\u3059\u3002<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1716451616354\"><strong class=\"schema-faq-question\">CX\u306fCRM\u3068\u540c\u3058\u304b\uff1f<\/strong> <p class=\"schema-faq-answer\">CX<strong>\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/strong>\uff09\u3068CRM<strong>\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u30b7\u30c3\u30d7\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<\/strong>\uff09\u306f\u95a2\u9023\u3059\u308b\u6982\u5ff5\u3060\u304c\u3001\u7570\u306a\u308b\u3082\u306e\u3067\u3042\u308b\u3002<br>CX\u306f\u5168\u4f53\u7684\u306a\u7d4c\u9a13\u306b\u3064\u3044\u3066\u3001CRM\u306f\u30c7\u30fc\u30bf\u3068\u95a2\u4fc2\u306e\u7ba1\u7406\u306b\u3064\u3044\u3066\u3067\u3042\u308b\u3002<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1716451752573\"><strong class=\"schema-faq-question\">CX\u3068CXM\u306e\u9055\u3044\u3068\u306f\uff1f<\/strong> <p class=\"schema-faq-answer\"><strong>CX\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09<\/strong><br><strong>\u5b9a\u7fa9 <\/strong>\u4f01\u696d\u3068\u306e\u3059\u3079\u3066\u306e\u76f8\u4e92\u4f5c\u7528\u304b\u3089\u9867\u5ba2\u304c\u53d7\u3051\u308b\u5168\u4f53\u7684\u306a\u5370\u8c61\u3002<br><strong>\u30d5\u30a9\u30fc\u30ab\u30b9\uff1a<\/strong>\u4ea4\u6d41\u306e\u8cea\u3068\u8a8d\u8b58\u3002<br><strong>\u76ee\u6a19\uff1a<\/strong>\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a<br><br><strong>CXM\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff09<\/strong><br><strong>\u5b9a\u7fa9<\/strong>CX\u3092\u7ba1\u7406\u30fb\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u6226\u7565\u3084\u30c4\u30fc\u30eb\u3002<br><strong>\u30d5\u30a9\u30fc\u30ab\u30b9<\/strong>\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7a4d\u6975\u7684\u306b\u7ba1\u7406\u3057\u3001\u6700\u9069\u5316\u3059\u308b\u3002<br><strong>\u76ee\u6a19\uff1a<\/strong>\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u9867\u5ba2\u4f53\u9a13\u3092\u4f53\u7cfb\u7684\u306b\u6539\u5584\u3059\u308b\u3002<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30bd\u30d5 [&hellip;]<\/p>\n","protected":false},"author":171,"featured_media":862748,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>2025\u5e74\u30d9\u30b9\u30c8\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a215\u9078 | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u958b\u767a\u3053\u306e\u5b8c\u5168\u30ac\u30a4\u30c9\u3067\u306f\u3001\u30c8\u30c3\u30d715\u306eCX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2025\u5e74\u30d9\u30b9\u30c8\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a215\u9078 | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u958b\u767a\u3053\u306e\u5b8c\u5168\u30ac\u30a4\u30c9\u3067\u306f\u3001\u30c8\u30c3\u30d715\u306eCX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-02T21:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-12T12:11:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/customer-experience-software.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1750\" \/>\n\t<meta property=\"og:image:height\" content=\"1045\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mizanul Islam\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mizanul Islam\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/\"},\"author\":{\"name\":\"Mizanul Islam\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/98461d4bc47fee3507045d5fe45cb92d\"},\"headline\":\"2025\u5e74\u30d9\u30b9\u30c8\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a215\u9078\",\"datePublished\":\"2024-05-02T21:00:00+00:00\",\"dateModified\":\"2025-02-12T12:11:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/\"},\"wordCount\":117,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\"},\"articleSection\":[\"CX\"],\"inLanguage\":\"ja\"},{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/\",\"name\":\"2025\u5e74\u30d9\u30b9\u30c8\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a215\u9078 | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#website\"},\"datePublished\":\"2024-05-02T21:00:00+00:00\",\"dateModified\":\"2025-02-12T12:11:25+00:00\",\"description\":\"\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u958b\u767a\u3053\u306e\u5b8c\u5168\u30ac\u30a4\u30c9\u3067\u306f\u3001\u30c8\u30c3\u30d715\u306eCX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#breadcrumb\"},\"mainEntity\":[{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#faq-question-1716451570850\"},{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#faq-question-1716451616354\"},{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#faq-question-1716451752573\"}],\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u30db\u30fc\u30e0\",\"item\":\"https:\/\/www.questionpro.com\/blog\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CX\",\"item\":\"https:\/\/www.questionpro.com\/blog\/ja\/category\/cx-ja-2\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"2025\u5e74\u30d9\u30b9\u30c8\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a215\u9078\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#website\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.questionpro.com\/blog\/ja\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/98461d4bc47fee3507045d5fe45cb92d\",\"name\":\"Mizanul Islam\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/d21ba47198f4412653413c71faaf0057?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/d21ba47198f4412653413c71faaf0057?s=96&d=mm&r=g\",\"caption\":\"Mizanul Islam\"},\"sameAs\":[\"http:\/\/www.questionpro.com\"],\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/author\/mizanul\/\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#faq-question-1716451570850\",\"position\":1,\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#faq-question-1716451570850\",\"name\":\"What is a customer experience software?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<strong>Customer Experience (CX) Software<\/strong> refers to a category of technology solutions designed to help businesses manage, analyze, and enhance every aspect of their customer interactions throughout the customer journey.\",\"inLanguage\":\"ja\"},\"inLanguage\":\"ja\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#faq-question-1716451616354\",\"position\":2,\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#faq-question-1716451616354\",\"name\":\"Is CX the same as CRM?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"CX (<strong>Customer Experience<\/strong>) and CRM (<strong>Customer Relationship Management<\/strong>) are related concepts, but they are different.<br\/>CX is about overall experience; CRM is about managing data and relationships.\",\"inLanguage\":\"ja\"},\"inLanguage\":\"ja\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#faq-question-1716451752573\",\"position\":3,\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#faq-question-1716451752573\",\"name\":\"What is the difference between CX and CXM?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<strong>CX (Customer Experience)<\/strong><br\/><strong>Definition: <\/strong>Overall impression customers have from all interactions with a company.<br\/><strong>Focus:<\/strong> Quality and perception of interactions.<br\/><strong>Goal:<\/strong> Enhance satisfaction and loyalty.<br\/><br\/><strong>CXM (Customer Experience Management)<\/strong><br\/><strong>Definition:<\/strong> Strategies and tools used to manage and improve CX.<br\/><strong>Focus:<\/strong> Actively managing and optimizing customer interactions.<br\/><strong>Goal:<\/strong> Systematically improve customer experience across all touchpoints.\",\"inLanguage\":\"ja\"},\"inLanguage\":\"ja\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"2025\u5e74\u30d9\u30b9\u30c8\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a215\u9078 | QuestionPro","description":"\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u958b\u767a\u3053\u306e\u5b8c\u5168\u30ac\u30a4\u30c9\u3067\u306f\u3001\u30c8\u30c3\u30d715\u306eCX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/","og_locale":"ja_JP","og_type":"article","og_title":"2025\u5e74\u30d9\u30b9\u30c8\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a215\u9078 | QuestionPro","og_description":"\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u958b\u767a\u3053\u306e\u5b8c\u5168\u30ac\u30a4\u30c9\u3067\u306f\u3001\u30c8\u30c3\u30d715\u306eCX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002","og_url":"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2024-05-02T21:00:00+00:00","article_modified_time":"2025-02-12T12:11:25+00:00","og_image":[{"width":1750,"height":1045,"url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/customer-experience-software.jpg","type":"image\/jpeg"}],"author":"Mizanul Islam","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"\u57f7\u7b46\u8005":"Mizanul Islam","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"1\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#article","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/"},"author":{"name":"Mizanul Islam","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/98461d4bc47fee3507045d5fe45cb92d"},"headline":"2025\u5e74\u30d9\u30b9\u30c8\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a215\u9078","datePublished":"2024-05-02T21:00:00+00:00","dateModified":"2025-02-12T12:11:25+00:00","mainEntityOfPage":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/"},"wordCount":117,"publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization"},"articleSection":["CX"],"inLanguage":"ja"},{"@type":["WebPage","FAQPage"],"@id":"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/","url":"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/","name":"2025\u5e74\u30d9\u30b9\u30c8\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a215\u9078 | QuestionPro","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#website"},"datePublished":"2024-05-02T21:00:00+00:00","dateModified":"2025-02-12T12:11:25+00:00","description":"\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u958b\u767a\u3053\u306e\u5b8c\u5168\u30ac\u30a4\u30c9\u3067\u306f\u3001\u30c8\u30c3\u30d715\u306eCX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002","breadcrumb":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#breadcrumb"},"mainEntity":[{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#faq-question-1716451570850"},{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#faq-question-1716451616354"},{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#faq-question-1716451752573"}],"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u30db\u30fc\u30e0","item":"https:\/\/www.questionpro.com\/blog\/ja\/"},{"@type":"ListItem","position":2,"name":"CX","item":"https:\/\/www.questionpro.com\/blog\/ja\/category\/cx-ja-2\/"},{"@type":"ListItem","position":3,"name":"2025\u5e74\u30d9\u30b9\u30c8\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a215\u9078"}]},{"@type":"WebSite","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#website","url":"https:\/\/www.questionpro.com\/blog\/ja\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.questionpro.com\/blog\/ja\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization","name":"QuestionPro","url":"https:\/\/www.questionpro.com\/blog\/ja\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/","url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/98461d4bc47fee3507045d5fe45cb92d","name":"Mizanul Islam","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/d21ba47198f4412653413c71faaf0057?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d21ba47198f4412653413c71faaf0057?s=96&d=mm&r=g","caption":"Mizanul Islam"},"sameAs":["http:\/\/www.questionpro.com"],"url":"https:\/\/www.questionpro.com\/blog\/ja\/author\/mizanul\/"},{"@type":"Question","@id":"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#faq-question-1716451570850","position":1,"url":"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#faq-question-1716451570850","name":"What is a customer experience software?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"<strong>Customer Experience (CX) Software<\/strong> refers to a category of technology solutions designed to help businesses manage, analyze, and enhance every aspect of their customer interactions throughout the customer journey.","inLanguage":"ja"},"inLanguage":"ja"},{"@type":"Question","@id":"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#faq-question-1716451616354","position":2,"url":"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#faq-question-1716451616354","name":"Is CX the same as CRM?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"CX (<strong>Customer Experience<\/strong>) and CRM (<strong>Customer Relationship Management<\/strong>) are related concepts, but they are different.<br\/>CX is about overall experience; CRM is about managing data and relationships.","inLanguage":"ja"},"inLanguage":"ja"},{"@type":"Question","@id":"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#faq-question-1716451752573","position":3,"url":"https:\/\/www.questionpro.com\/blog\/ja\/2025%e5%b9%b4%e3%83%99%e3%82%b9%e3%83%88%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%bd\/#faq-question-1716451752573","name":"What is the difference between CX and CXM?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"<strong>CX (Customer Experience)<\/strong><br\/><strong>Definition: <\/strong>Overall impression customers have from all interactions with a company.<br\/><strong>Focus:<\/strong> Quality and perception of interactions.<br\/><strong>Goal:<\/strong> Enhance satisfaction and loyalty.<br\/><br\/><strong>CXM (Customer Experience Management)<\/strong><br\/><strong>Definition:<\/strong> Strategies and tools used to manage and improve CX.<br\/><strong>Focus:<\/strong> Actively managing and optimizing customer interactions.<br\/><strong>Goal:<\/strong> Systematically improve customer experience across all touchpoints.","inLanguage":"ja"},"inLanguage":"ja"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/customer-experience-software.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/customer-experience-software.jpg","author_info":{"display_name":"Mizanul Islam","author_link":"https:\/\/www.questionpro.com\/blog\/ja\/author\/mizanul\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/1006439"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/users\/171"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/comments?post=1006439"}],"version-history":[{"count":5,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/1006439\/revisions"}],"predecessor-version":[{"id":1006613,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/1006439\/revisions\/1006613"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media\/862748"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media?parent=1006439"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/categories?post=1006439"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/tags?post=1006439"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}