{"id":730107,"date":"2022-05-26T13:41:05","date_gmt":"2022-05-26T13:41:05","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a4%e3%83%b3%e3%82%b5%e3%82%a4%e3%83%88%e3%80%82%e5%b8%82%e5%a0%b4%e8%aa%bf%e6%9f%bb%e3%81%ab%e3%81%8a%e3%81%91%e3%82%8b%e3%82%a4%e3%83%b3%e3%82%b5\/"},"modified":"2023-02-03T12:06:07","modified_gmt":"2023-02-03T12:06:07","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a4%e3%83%b3%e3%82%b5%e3%82%a4%e3%83%88%e3%80%82%e5%b8%82%e5%a0%b4%e8%aa%bf%e6%9f%bb%e3%81%ab%e3%81%8a%e3%81%91%e3%82%8b%e3%82%a4%e3%83%b3%e3%82%b5","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a4%e3%83%b3%e3%82%b5%e3%82%a4%e3%83%88%e3%80%82%e5%b8%82%e5%a0%b4%e8%aa%bf%e6%9f%bb%e3%81%ab%e3%81%8a%e3%81%91%e3%82%8b%e3%82%a4%e3%83%b3%e3%82%b5\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30b5\u30a4\u30c8\u3002\u5e02\u5834\u8abf\u67fb\u306b\u304a\u3051\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u306f"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u3055\u307e\u304c\u3042\u3063\u3066\u3053\u305d\u306e\u30d3\u30b8\u30cd\u30b9\u3067\u3059\u304b\u3089\u3001\u304a\u5ba2\u3055\u307e\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u308b\u3053\u3068\u306f\u78ba\u304b\u306b\u610f\u5473\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><b><\/b><span style=\"font-weight: 400;\">\u7af6\u5408\u4ed6\u793e\u306b\u6253\u3061\u52dd\u3064\u305f\u3081\u306b\u306f\u3001\u6d88\u8cbb\u8005\u30a4\u30f3\u30b5\u30a4\u30c8\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u3060\u304b\u3089\u3053\u305d\u3001\u9867\u5ba2\u3092\u7406\u89e3\u3057\u3066\u3044\u306a\u3044\u7d44\u7e54\u307b\u3069\u3001\u751f\u304d\u6b8b\u308b\u306e\u304c\u96e3\u3057\u304f\u306a\u308b\u3002 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CX\u306e\u3088\u3046\u306a\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3001NPS+\u3001\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u3001\u30a2\u30a6\u30bf\u30fc\u30eb\u30fc\u30d7\u6a5f\u80fd\u306a\u3069\u306e\u72ec\u81ea\u306e\u672a\u6765\u7684\u306a\u57fa\u790e\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c7\u30fc\u30bf\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7814\u7a76\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u3068\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306f\u3001\u4eba\u3005\u3092\u88fd\u54c1\u306b\u5411\u304b\u308f\u305b\u308b\u611f\u60c5\u3078\u306e\u6249\u3092\u78ba\u304b\u306b\u958b\u304d\u307e\u3057\u305f\u3002\u4eba\u5de5\u77e5\u80fd\u306f\u3001\u30aa\u30fc\u30d7\u30f3\u30a8\u30f3\u30c9\u306e\u30c7\u30fc\u30bf\u306b\u3088\u3063\u3066\u3001\u3042\u3089\u3086\u308b\u30ec\u30d9\u30eb\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u660e\u78ba\u3055\u3092\u4e0e\u3048\u307e\u3059\u3002 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400;\">\u5e02\u5834\u8abf\u67fb\u3068\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u500b\u5225\u306e\u7591\u554f\u306b\u7b54\u3048\u308b\u305f\u3081\u306b\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u30fb\u5206\u6790\u3059\u308b\u3053\u3068\u3092\u6307\u3059\u8a00\u8449\u3067\u3042\u308a\u3001\u6d88\u8cbb\u8005\u8abf\u67fb\u3068\u306f\u3001\u52b9\u679c\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u610f\u601d\u6c7a\u5b9a\u306e\u305f\u3081\u306b\u3001\u6d88\u8cbb\u8005\u306e\u884c\u52d5\u3092\u8abf\u67fb\u3057\u3001\u3088\u308a\u5e83\u3044\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u6d1e\u5bdf\u3092\u5c0e\u304d\u51fa\u3059\u3053\u3068\u3092\u6307\u3059\u8a00\u8449\u3067\u3042\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001QuestionPro \u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u3084\u30d1\u30cd\u30eb\u7ba1\u7406\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u751f\u30c7\u30fc\u30bf\u306e\u54c1\u8cea\u3092\u4fdd\u8a3c\u3057\u3001Maxdiff \u3084 Conjoint 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400;\">\u304a\u5ba2\u69d8\u306e\u884c\u52d5\u3092\u5206\u6790\u3057\u3001\u304a\u5ba2\u69d8\u304c\u518d\u3073\u6765\u5e97\u3055\u308c\u308b\u3088\u3046\u306a\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u7dcf\u5408\u7684\u306b\u5224\u65ad\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002  <\/span><\/p>\n<h2><b>\u306a\u305c\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30b5\u30a4\u30c8\u304c\u91cd\u8981\u306a\u306e\u304b\uff1f<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">85\uff05\u4ee5\u4e0a\u306e\u58f2\u4e0a\u5897\u3092\u76ee\u6307\u3059\u306e\u3067\u3042\u308c\u3070\u3001\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u6ce8\u529b\u3057\u3001\u9867\u5ba2\u304c\u672c\u5f53\u306b\u671b\u3093\u3067\u3044\u308b\u3053\u3068\u3092\u5b9f\u73fe\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u5e02\u5834\u8abf\u67fb\u306f\u3001\u88fd\u54c1\u958b\u767a\u306e\u30d5\u30a7\u30fc\u30ba\u3084\u88fd\u54c1\u30fb\u5e02\u5834\u9069\u5408\u6027\u3092\u793a\u3059\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u306e\u6c7a\u5b9a\u306b\u5bc4\u4e0e\u3057\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 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