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\u305d\u306e\u305f\u3081\u3001\u76f8\u624b\u306e\u4ed5\u4e8b\u3084\u79c1\u751f\u6d3b\u306e\u3042\u308b\u5074\u9762\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u7d76\u5927\u306a\u4fa1\u5024\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6d88\u8cbb\u8005\u4e2d\u5fc3\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306f\u3001\u6226\u7565\u3092\u5b9f\u884c\u3059\u308b\u524d\u306b\u3001\u305d\u308c\u304c\u9867\u5ba2\u306b\u4e0e\u3048\u308b\u30d7\u30e9\u30b9\u3068\u30de\u30a4\u30ca\u30b9\u306e\u4e21\u65b9\u306e\u5f71\u97ff\u3092\u614e\u91cd\u306b\u691c\u8a0e\u3057\u307e\u3059\u3002 \u30d3\u30b8\u30cd\u30b9\u3092\u884c\u3046\u305f\u3081\u306e\u624b\u6cd5\u3067\u3059\u3002 \u3053\u308c\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-loyalty-what-it-is\/\">\u304a\u5ba2\u69d8\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3<\/a>\u3001\u6e80\u8db3\u5ea6\u3001\u305d\u3057\u3066\u7d39\u4ecb\u3092\u5897\u3084\u3059\u305f\u3081\u306b\u884c\u308f\u308c\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u30bf\u30a4\u30d7\u306e\u6226\u7565\u306f\u3001\u554f\u3044\u304b\u3051\u308b\u3002  <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u3053\u308c\u306f\u79c1\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u305f\u3081\u306b\u306a\u308b\u306e\u3060\u308d\u3046\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u304a\u5ba2\u3055\u307e\u306b\u6c17\u306b\u5165\u3063\u3066\u3044\u305f\u3060\u3051\u308b\u3060\u308d\u3046\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u3053\u308c\u306f\u304a\u5ba2\u69d8\u306e\u305f\u3081\u306b\u306a\u308b\u306e\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u304a\u5ba2\u3055\u307e\u306f\u3069\u3046\u601d\u3046\u3060\u308d\u3046\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u4eca\u3001\u304a\u5ba2\u69d8\u304c\u62b1\u3048\u3066\u3044\u308b\u554f\u984c\u306f\u4f55\u306a\u306e\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u79c1\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306f\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u304b\uff1f<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3059\u3067\u306b\u8ff0\u3079\u305f\u3088\u3046\u306b\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-first\/\">\u9867\u5ba2\u7b2c\u4e00<\/a>\u4e3b\u7fa9\u306f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3060\u3051\u306e\u554f\u984c\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u3042\u3089\u3086\u308b\u9762\u3067\u9867\u5ba2\u5fd7\u5411\u3092\u5fb9\u5e95\u3055\u305b\u308b\u5de5\u592b\u304c\u91cd\u8981\u3067\u3059\u3002 \u8ca9\u58f2\u3001\u9867\u5ba2\u652f\u63f4\u3001\u8ca1\u52d9\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u3084\u308a\u65b9\u306f\u3001\u304a\u5ba2\u69d8\u3092\u5927\u5207\u306b\u601d\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u3057\u304b\u3057\u3001\u305d\u308c\u306b\u3088\u3063\u3066\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u3092\u3088\u308a\u3088\u304f\u8abf\u6574\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<h2><span 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400;\">\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u306f\u3001\u9867\u5ba2\u304c\u6b21\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u304b\u3092\u4f1d\u3048\u308b\u3053\u3068\u304c\u5968\u52b1\u3055\u308c\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u8cb4\u91cd\u306a<a href=\"https:\/\/www.questionpro.com\/blog\/tuesday-morning-cx-thoughts-making-consumer-insights-matter\/\">\u6d88\u8cbb\u8005\u30a4\u30f3\u30b5\u30a4\u30c8\u304c<\/a>\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u9577\u3055\u305b\u308b\u306e\u3067\u3059\u3002 \u305d\u3057\u3066\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306b\u5c5e\u3057\u3066\u3044\u308b\u3068\u611f\u3058\u3066\u3082\u3089\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 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400;\">\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u304c\u3044\u308c\u3070\u3001\u304a\u5ba2\u69d8\u306b\u8cfc\u5165\u3057\u3066\u3044\u305f\u3060\u304f\u307e\u3067\u306e\u6642\u9593\u3001\u8cbb\u7528\u3001\u52b4\u529b\u306f\u683c\u6bb5\u306b\u5c11\u306a\u304f\u306a\u308a\u307e\u3059\u3002 \u5fe0\u5b9f\u306a\u9867\u5ba2\u306f\u3001\u305d\u308c\u307b\u3069\u8aac\u5f97\u3092\u5fc5\u8981\u3068\u3057\u306a\u3044\u3002 \u305d\u306e\u4ee3\u308f\u308a\u3001\u5f7c\u3089\u306f\u3059\u3050\u306b\u30bb\u30fc\u30eb\u30b9\u30d5\u30a1\u30cd\u30eb\u306b\u623b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u5fe0\u5b9f\u306a\u9867\u5ba2\u306f\u3001\u3042\u306a\u305f\u306e\u305f\u3081\u306b\u30e6\u30fc\u30b6\u30fc\u751f\u6210\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u4f5c\u6210\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002 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400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30f3\u30c8\u30ea\u30c3\u30af\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u6210\u529f\u3055\u305b\u308b\u306b\u306f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304c\u6a5f\u80fd\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u76ee\u7684\u3092\u6301\u3063\u3066\u884c\u52d5\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002 \u5909\u5316\u306f\u52dd\u624b\u306b\u8d77\u3053\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u3053\u3053\u3067\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u9867\u5ba2\u306b\u96c6\u4e2d\u3055\u305b\u308b\u305f\u3081\u306b\u3067\u304d\u308b\u3001\u3044\u304f\u3064\u304b\u306e\u30d2\u30f3\u30c8\u3068\u30c8\u30ea\u30c3\u30af\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u30ea\u30fc\u30c0\u30fc\u3092\u5dfb\u304d\u8fbc\u3080<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u65b0\u3057\u3044\u6226\u7565\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u30b7\u30cb\u30a2\u30ea\u30fc\u30c0\u30fc\u306e\u652f\u6301\u3068\u71b1\u610f\u3092\u5f97\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 \u30b7\u30cb\u30a2\u30ea\u30fc\u30c0\u30fc\u304c\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3084\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3067\u304a\u5ba2\u69d8\u3092\u512a\u5148\u3059\u308c\u3070\u3001\u7d44\u7e54\u5185\u306e\u4ed6\u306e\u30e1\u30f3\u30d0\u30fc\u3082\u540c\u3058\u3088\u3046\u306b\u884c\u52d5\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 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aria-level=\"1\"><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u901a\u3058\u3066\u3001\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u306e\u54c1\u8cea\u306b\u3064\u3044\u3066\u304a\u5ba2\u69d8\u304c\u3069\u3046\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u805e\u304f\u3002 \u307e\u305f\u3001\u4f1a\u793e\u304c\u5f97\u610f\u3068\u3059\u308b\u3053\u3068\u3001\u3082\u3063\u3068\u5f97\u610f\u3068\u3059\u308b\u3053\u3068\u3001\u305d\u3057\u3066\u30d6\u30e9\u30f3\u30c9\u3068\u3069\u306e\u3088\u3046\u306b\u63a5\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u304b\u306b\u3064\u3044\u3066\u3082\u8cea\u554f\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u73fe\u5728\u304a\u3088\u3073\u904e\u53bb\u306e\u9867\u5ba2\u30681\u5bfe1\u3067\u8a71\u3092\u3059\u308b\u3002 \u305d\u306e\u7d44\u7e54\u3067\u306e\u7d4c\u9a13\u306b\u3064\u3044\u3066\u554f\u3044\u5408\u308f\u305b\u308b\u3002 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style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u304b\u3089\u306e\u30e1\u30fc\u30eb\u3092\u8aad\u3093\u3060\u308a\u3001\u901a\u8a71\u3092\u8074\u3044\u305f\u308a\u3059\u308b\u3002 \u305d\u3057\u3066\u3001\u5f7c\u3089\u304c\u3069\u306e\u3088\u3046\u306b\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3057\u3066\u3044\u308b\u304b\u3092\u898b\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5206\u6790\u30c4\u30fc\u30eb\u306e\u30c7\u30fc\u30bf\u3092\u4f7f\u3063\u3066\u3001\u9867\u5ba2\u304c\u3069\u306e\u3088\u3046\u306b\u884c\u52d5\u3059\u3079\u304d\u304b\u3092\u628a\u63e1\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">\u3059\u3079\u3066\u306e\u304a\u5ba2\u69d8\u3068\u306e\u5bfe\u8a71<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u3084\u6f5c\u5728\u9867\u5ba2\u306f\u3001\u8cb4\u793e\u3068\u306e\u4ed8\u304d\u5408\u3044\u306e\u4e2d\u3067\u3069\u306e\u3088\u3046\u306a\u6bb5\u968e\u306b\u3042\u308b\u306e\u304b\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3060\u304b\u3089\u3053\u305d\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u8a34\u6c42\u529b\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u91cd\u8981\u306a\u306e\u3067\u3059\u3002 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400;\">\u30ce\u30fc\u30c9\u30b9\u30c8\u30ed\u30fc\u30e0\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5546\u54c1\/\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3068\u30b9\u30bf\u30fc\u30d0\u30c3\u30af\u30b9\u306e\u8fc5\u901f\u306b\u6253\u3061\u5408\u308f\u305b\u3092\u3059\u308b\u305f\u3081\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u57fa\u3065\u3044\u3066\u3044\u307e\u3059\u3002 \u9867\u5ba2\u30cb\u30fc\u30ba\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u4ed8\u52a0\u4fa1\u5024\u3092\u4e0e\u3048\u308b\u4f8b\u3067\u3059\u3002 \u30d0\u30ab\u30eb\u30c7\u30a3\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30a6\u30a4\u30b9\u30ad\u30fc\u30fb\u30c6\u30a4\u30b9\u30c6\u30a3\u30f3\u30b0\u3082\u4f3c\u305f\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u3002 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