{"id":730363,"date":"2018-01-24T03:27:41","date_gmt":"2018-01-24T03:27:41","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%95%e3%82%a9%e3%83%bc%e3%83%88%e3%82%b9%e3%82%b3%e3%82%a2%ef%bc%88ces%ef%bc%89%e3%81%a8%e3%81%af%ef%bc%9f\/"},"modified":"2018-01-24T03:27:41","modified_gmt":"2018-01-24T03:27:41","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%95%e3%82%a9%e3%83%bc%e3%83%88%e3%82%b9%e3%82%b3%e3%82%a2%ef%bc%88ces%ef%bc%89%e3%81%a8%e3%81%af%ef%bc%9f","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%95%e3%82%a9%e3%83%bc%e3%83%88%e3%82%b9%e3%82%b3%e3%82%a2%ef%bc%88ces%ef%bc%89%e3%81%a8%e3%81%af%ef%bc%9f\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\uff08CES\uff09\u3068\u306f\uff1f"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-54797\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/01\/customer-effort-score-1-300x179.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2  \" width=\"1024\" height=\"611\"><\/p>\n<p><strong>CES\uff08Customer Effort Score\uff09\u3068\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u6307\u6a19\u306e\u4e00\u7a2e\u3067\u3001\u9867\u5ba2\u306e\u52aa\u529b\u3092\u8efd\u6e1b\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u8a98\u5c0e\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u306b\u3001\u9867\u5ba2\u306e\u4f53\u9a13\u306e\u3057\u3084\u3059\u3055\u306e\u5ea6\u5408\u3044\u30921\u3064\u306e\u8cea\u554f\u3067\u6e2c\u5b9a\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/strong><\/p>\n<p>\u4e16\u754c\u4e2d\u306e\u5e02\u5834\u7814\u7a76\u8005\u304c\u3001\u7c21\u5358\u306a\u8abf\u67fb\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u9769\u65b0\u7684\u306a\u65b9\u6cd5\u306b\u6ce8\u76ee\u3057\u3066\u304a\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\u306f\u305d\u3053\u306b\u4f4d\u7f6e\u3065\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-53342 size-large\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/01\/No-1-1-450x141.png\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\u306e\u898b\u7a4d\u3082\u308a\" width=\"450\" height=\"141\"><\/p>\n<p>\u304a\u5ba2\u69d8\u304c\u3069\u306e\u3088\u3046\u306a\u7d44\u7e54\u3067\u3069\u306e\u3088\u3046\u306a\u4f53\u9a13\u3092\u3055\u308c\u305f\u304b\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u306f\u3001\u305d\u306e\u7d44\u7e54\u306b\u5bfe\u3059\u308b\u304a\u5ba2\u69d8\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u30fc\u306b\u76f4\u63a5\u53cd\u6620\u3055\u308c\u308b\u3068\u3044\u3046\u7814\u7a76\u7d50\u679c\u304c\u3042\u308a\u3001<a href=\"https:\/\/www.questionpro.com\/customer-effort-score.html\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2<\/a>\u8abf\u67fb\u306f\u4e16\u754c\u4e2d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3067\u6700\u3082\u983b\u7e41\u306b\u4f7f\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u7814\u7a76\u8005\u306f\u3001\u9867\u5ba2\u304c\u3088\u308a\u591a\u304f\u306e\u52aa\u529b\u3092\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u307b\u3069\u3001\u9867\u5ba2\u306f\u4e0d\u8aa0\u5b9f\u306a\u65b9\u5411\u306b\u5411\u304b\u3046\u50be\u5411\u304c\u3042\u308a\u3001\u4e00\u65b9\u3001\u9867\u5ba2\u304c\u6700\u5c0f\u9650\u306e\u52aa\u529b\u3092\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3068\u304d\u3001\u5f7c\u3089\u306e\u5fe0\u8aa0\u5fc3\u306e\u30c1\u30e3\u30f3\u30b9\u306f\u6700\u9ad8\u3067\u3042\u308b\u3068\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\u306e\u4f8b<\/h2>\n<p>CES\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u914d\u5e03\u3057\u3001\u305d\u306e\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u305f\u7d50\u679c\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9078\u629e\u80a2\u306e\u5e73\u5747\u8a55\u4fa1\u304c\u9ad8\u3051\u308c\u3070\u3001\u305d\u308c\u306f\u78ba\u304b\u306b\u53cd\u6620\u3055\u308c\u3066\u3044\u308b-\u5c11\u306a\u3044\u52b4\u529b\u3067\u3001\u9867\u5ba2\u306e\u305f\u3081\u306b\u7269\u4e8b\u3092\u7c21\u5358\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u305f\u306e\u3060\u3002 \u4e00\u65b9\u3001\u5e73\u5747\u5024\u304c\u4f4e\u3044\uff08\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u9078\u629e\u80a2\u304c\u591a\u3044\uff09\u5834\u5408\u306f\u3001\u304a\u5ba2\u69d8\u306e\u4f53\u9a13\u304c\u60aa\u304f\u53cd\u6620\u3055\u308c\u3001\u65e9\u6025\u306b\u52b9\u679c\u7684\u306a\u6539\u5584\u3092\u5b9f\u65bd\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u7d44\u7e54\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u56f0\u96e3\u306a\u5834\u5408\u3001\u9867\u5ba2\u52aa\u529b\u30b9\u30b3\u30a2\uff08CES\uff09\u3092\u6d3b\u7528\u3057\u3066\u3001\u30b5\u30fc\u30d3\u30b9\u52b9\u7387\u3092\u6e2c\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>CES \u306f\u3001\u9867\u5ba2\u304c\u3042\u308b\u7d44\u7e54\u3068\u884c\u3046\u7279\u5b9a\u306e\u53d6\u5f15\u306b\u304a\u3051\u308b\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5b8c\u5168\u306a\u7d4c\u9a13\u3092\u793a\u3059\u660e\u78ba\u306a\u5c5e\u6027\u3067\u3042\u308b\u3002 \u3057\u305f\u304c\u3063\u3066\u3001\u3053\u306e\u3088\u3046\u306a\u8cea\u554f\u306e\u4f7f\u7528\u306f\u30012\u3064\u306e\u4e3b\u4f53\u9593\u3067\u8d77\u3053\u308b\u76f8\u4e92\u4f5c\u7528\u306e\u76f4\u5f8c\u3092\u5bfe\u8c61\u3068\u3057\u3001\u305d\u306e\u76f8\u4e92\u4f5c\u7528\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u901a\u3058\u3066\u554f\u984c\u306e\u5b58\u5728\u3092\u7406\u89e3\u3059\u308b\u65b9\u6cd5\u3067\u7acb\u6848\u3055\u308c\u308b\u3002 \u3059\u3079\u3066\u306e\u7814\u7a76\u8005\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\u8abf\u67fb\u306e\u6b63\u78ba\u306a\u9069\u7528\u306b\u3064\u3044\u3066\u3001\u9069\u5207\u304b\u3064\u5fb9\u5e95\u7684\u306b\u7406\u89e3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-53343 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/01\/Customer-Effort-Score-DB-1.png\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\u306e\u4f8b\" width=\"844\" height=\"317\"><\/p>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2(CES)\u306e\u30e1\u30ea\u30c3\u30c8<\/h2>\n<ul>\n<li>\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u30d1\u30bf\u30fc\u30f3\u3084\u518d\u8cfc\u8cb7\u3092\u7406\u89e3\u3057\u4e88\u6e2c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u4ed6\u306e\u985e\u4f3c\u3057\u305f\u6307\u6a19\u3068\u6bd4\u8f03\u3057\u3066\u3088\u308a\u4fe1\u983c\u6027\u304c\u9ad8\u304f\u3001\u5909\u52d5\u304c\u5c11\u306a\u3044\u6307\u6a19\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>CES\u30e2\u30c7\u30eb\u306f\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u4f34\u3046\u3042\u3089\u3086\u308b\u30d7\u30ed\u30bb\u30b9\u306e\u4e2d\u306b\u7f6e\u304f\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u3055\u307e\u3056\u307e\u306a\u30b9\u30c6\u30c3\u30d7\u3084\u30ec\u30d9\u30eb\u3067\u554f\u984c\u3084\u30ae\u30e3\u30c3\u30d7\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li>\u3053\u306e\u30e2\u30c7\u30eb\u306f\u3001\u4f55\u304c\u4e0d\u8aa0\u5b9f\u306a\u30e6\u30fc\u30b6\u30fc\u3092\u9060\u3056\u3051\u308b\u304b\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u8a98\u5c0e\u3059\u308b\u305f\u3081\u306e\u78ba\u56fa\u305f\u308b\u6839\u62e0\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>CES\u306e\u3088\u3046\u306a\u9867\u5ba2\u7d4c\u9a13\u8abf\u67fb\u306e\u52b9\u7387\u6027\u306f\u3001\u305d\u3053\u3067\u5b9f\u65bd\u3055\u308c\u308b<a href=\"https:\/\/www.questionpro.com\/customer-effort-score.html#Customer_Effort_Score_Benchmark\">\u30d9\u30f3\u30c1\u30de\u30fc\u30af<\/a>\u30d7\u30ed\u30bb\u30b9\u306e\u7cbe\u5ea6\u306b\u3088\u3063\u3066\u5927\u304d\u304f\u5de6\u53f3\u3055\u308c\u307e\u3059\u3002<\/p>\n<p class=\"p1\"><strong> <a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">QuestionPro CX\u3067<\/a>\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u305f\u3044\u3068\u304a\u8003\u3048\u3067\u3059\u304b\uff1f<\/strong>\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u9867\u5ba2\u3092\u559c\u3070\u305b\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u652f\u6301\u8005\u306b\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3001\u3055\u3089\u306b\u8a73\u3057\u304f\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><button>CX\u306e10\u65e5\u9593\u7121\u6599\u4f53\u9a13\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; CES\uff08Customer  [&hellip;]<\/p>\n","protected":false},"author":86,"featured_media":607673,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1188,1223],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ 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