{"id":794807,"date":"2022-06-10T11:00:20","date_gmt":"2022-06-10T11:00:20","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e9%a1%a7%e5%ae%a2%e7%ae%a1%e7%90%86%e3%81%a8%e3%81%af%ef%bc%9a%e3%82%af%e3%83%a9%e3%82%a4%e3%82%a2%e3%83%b3%e3%83%88%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95\/"},"modified":"2022-06-10T11:00:20","modified_gmt":"2022-06-10T11:00:20","slug":"%e9%a1%a7%e5%ae%a2%e7%ae%a1%e7%90%86%e3%81%a8%e3%81%af%ef%bc%9a%e3%82%af%e3%83%a9%e3%82%a4%e3%82%a2%e3%83%b3%e3%83%88%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e7%ae%a1%e7%90%86%e3%81%a8%e3%81%af%ef%bc%9a%e3%82%af%e3%83%a9%e3%82%a4%e3%82%a2%e3%83%b3%e3%83%88%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%a8%e3%81%af%e4%bd%95\/","title":{"rendered":"\u9867\u5ba2\u7ba1\u7406\u3068\u306f\uff1a\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u306f\u4f55\u304b\uff0b\u4e8b\u4f8b\u3092\u4ea4\u3048\u305f10\u306e\u30d2\u30f3\u30c8"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u30d3\u30b8\u30cd\u30b9\u306e\u904b\u55b6\u306f\u96e3\u3057\u3044\u3002 \u6210\u529f\u306e\u305f\u3081\u306b\u306f\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002 \u304a\u5ba2\u3055\u307e\u304c\u559c\u3093\u3067\u304f\u3060\u3055\u308c\u3070\u3001\u63a8\u85a6\u3057\u3066\u304f\u3060\u3055\u3063\u305f\u308a\u3001\u65b0\u3057\u3044\u30d3\u30b8\u30cd\u30b9\u3092\u7d39\u4ecb\u3057\u3066\u304f\u3060\u3055\u3063\u305f\u308a\u3001\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u304c\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3068\u306e\u95a2\u4fc2\u3092\u52b9\u679c\u7684\u306b\u7ba1\u7406\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u307e\u305a\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u77e5\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u306e\u30d6\u30ed\u30b0\u3067\u306f\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u7ba1\u7406\u3057\u3001\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u5f79\u7acb\u306410\u306e\u30d2\u30f3\u30c8\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u306f\uff1f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u7ba1\u7406\u3068\u306f\u3001\u81ea\u793e\u3068\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3059\u3002 \u5f37\u3044\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u306f\u3001\u3088\u308a\u591a\u304f\u306e\u304a\u91d1\u3092\u751f\u307f\u51fa\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u62e1\u5927\u3055\u305b\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> <a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c<\/a>\u9ad8\u3051\u308c\u3070\u3001\u58f2\u4e0a\u3092\u9054\u6210\u3067\u304d\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u307e\u308a\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-loyalty-what-it-is\/\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092<\/a>\u7372\u5f97\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u5fc5\u8981\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u9867\u5ba2\u3068\u306e\u5f37\u56fa\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3001\u7dad\u6301\u3059\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u7ba1\u7406\u306e\u7a76\u6975\u306e\u76ee\u7684\u3067\u3042\u308b\u3002 \u305d\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u3088\u308a\u591a\u304f\u306e\u9867\u5ba2\u3092\u7dad\u6301\u3057\u3001\u6210\u529f\u3057\u7d9a\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u306e\u91cd\u8981\u6027 <\/span><span style=\"font-weight: 400;\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u306f\u6709\u76ca\u3067\u3042\u308b\u3002 \u73fe\u5728\u306e\u304a\u5ba2\u69d8\u3068\u306e\u4ea4\u6d41\u3092\u6df1\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u95a2\u4fc2\u6027\u304c\u3001\u65b0\u898f\u9867\u5ba2\u306e\u958b\u62d3\u3084\u65e2\u5b58\u9867\u5ba2\u306e\u7dad\u6301\u306b\u5f79\u7acb\u3063\u3066\u3044\u307e\u3059\u3002 \u5168\u4f53\u7684\u306a<a href=\"https:\/\/www.questionpro.com\/blog\/customer-service-skills\/\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e<\/a>\u6c34\u6e96\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u512a\u308c\u305f\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u5e38\u306b\u65b0\u898f\u9867\u5ba2\u3084\u6f5c\u5728\u9867\u5ba2\u3092\u767a\u898b\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3042\u306a\u305f\u304c\u63d0\u4f9b\u3059\u308b\u7279\u5b9a\u306e\u88fd\u54c1\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u9867\u5ba2\u3092\u542b\u3081\u3001\u3053\u308c\u307e\u3067\u3042\u306a\u305f\u304b\u3089\u8cfc\u5165\u3057\u305f\u3053\u3068\u306e\u306a\u3044\u9867\u5ba2\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u306b\u306a\u308b\u306e\u3067\u3001\u3042\u306a\u305f\u306e\u9867\u5ba2\u53ce\u76ca\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u53d6\u5f15\u5b8c\u4e86\u307e\u3067\u306e\u6642\u9593\u304c\u5927\u5e45\u306b\u77ed\u7e2e\u3055\u308c\u3001\u55b6\u696d\u62c5\u5f53\u8005\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5341\u5206\u306b\u5fdc\u3048\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u7d20\u65e9\u304f\u7b54\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308c\u3070\u3001\u554f\u3044\u5408\u308f\u305b\u3092\u58f2\u4e0a\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u5fe0\u5b9f\u3067\u6b63\u5f0f\u306a\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u3068\u306a\u308a\u3001\u305d\u306e\u610f\u898b\u306f\u65b0\u3057\u3044\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u6d3b\u7528\u3055\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 \u3067\u3059\u304b\u3089\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u306f\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u30b5\u30fc\u30d3\u30b9\u306e\u30af\u30ed\u30b9\u30bb\u30eb\u3068\u30a2\u30c3\u30d7\u30bb\u30eb\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u3088\u308a\u3088\u304f\u3059\u308b\u305f\u3081\u306e\u512a\u308c\u305f10\u306e\u30d2\u30f3\u30c8<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u5404\u793e\u3068\u3082\u3001\u304a\u5ba2\u69d8\u306b\u6e80\u8db3\u3057\u3066\u3044\u305f\u3060\u304f\u3053\u3068\u304c\u6700\u3082\u91cd\u8981\u3067\u3059\u3002 \u30b3\u30cd\u30af\u30b7\u30e7\u30f3\u3092\u7372\u5f97\u3057\u3001\u7dad\u6301\u3057\u3001\u5275\u9020\u3059\u308b\u305f\u3081\u306b\u3001\u3044\u304f\u3064\u304b\u306e\u52b9\u679c\u7684\u306a\u6226\u7565\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u3053\u3067\u306f\u3001\u305d\u308c\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e10\u306e\u7d20\u6674\u3089\u3057\u3044\u5f79\u7acb\u3064\u9867\u5ba2\u7ba1\u7406\u306e\u30d2\u30f3\u30c8\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-440696\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/06\/best-client-management-tips.jpg\" alt=\"\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u30d2\u30f3\u30c8\" width=\"1431\" height=\"857\"><\/p>\n<h3><span style=\"font-weight: 400;\">#1. \u671f\u5f85\u5024\u3092\u8a2d\u5b9a\u3059\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u6700\u521d\u304b\u3089\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u671f\u5f85\u5024\u3092\u8a2d\u5b9a\u3057\u3001\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u901a\u3058\u3066\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u5b89\u5fc3\u611f\u3092\u4e0e\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u9867\u5ba2\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u3001\u81ea\u5206\u304c\u63d0\u4f9b\u3067\u304d\u308b\u4ee5\u4e0a\u306e\u3082\u306e\u3092\u8981\u6c42\u3059\u308b\u306e\u306f\u907f\u3051\u305f\u3044\u3082\u306e\u3067\u3059\u3002 \u5e38\u306b\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u5bfe\u3057\u3066\u8aa0\u5b9f\u3067\u3042\u308a\u3001\u30a2\u30f3\u30c0\u30fc\u30d7\u30ed\u30df\u30b9\u3001\u30aa\u30fc\u30d0\u30fc\u30c7\u30ea\u30d0\u30fc\u3092\u5fc3\u304c\u3051\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u5951\u7d04\u9762\u3067\u95a2\u4fc2\u3059\u308b\u3088\u3046\u306a\u5185\u5bb9\u306b\u3064\u3044\u3066\u306f\u3001\u4e01\u5be7\u306b\u8aac\u660e\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u671f\u5f85\u5024\u3092\u7ba1\u7406\u3059\u308b\u969b\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u70b9\u306b\u7559\u610f\u3057\u3066\u304f\u3060\u3055\u3044\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u81ea\u5206\u304c\u63d0\u4f9b\u3067\u304d\u308b\u3068\u308f\u304b\u3063\u3066\u3044\u308b\u3082\u306e\u3060\u3051\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306f\u3053\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u3069\u308c\u3060\u3051\u306e\u3082\u306e\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u77e5\u3089\u305b\u308b\u5fc5\u8981\u306e\u3042\u308b\u30ea\u30b9\u30af\u306f\u3042\u308a\u307e\u3059\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304c\u6c42\u3081\u305f\u54c1\u8cea\u57fa\u6e96\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304c\u4f55\u3092\u671f\u5f85\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u76f4\u63a5\u805e\u3044\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002 \u6700\u5f8c\u306b\u3001\u6700\u521d\u306e\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u91d8\u3092\u523a\u3057\u3001\u6642\u9593\u5185\u306b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u7d42\u308f\u3089\u305b\u308b\u3053\u3068\u3092\u5fd8\u308c\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">#2. \u4e00\u8cab\u3057\u305f\u3001\u8fc5\u901f\u304b\u3064\u9069\u5207\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b\u3079\u304d \u5168\u54e1\u304c\u7269\u4e8b\u3092\u6210\u3057\u9042\u3052\u308b\u3053\u3068\u306b\u96c6\u4e2d\u3059\u308b\u3068\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u3046\u307e\u304f\u3044\u304b\u306a\u304f\u306a\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u901a\u3057\u3066\u52b9\u679c\u7684\u304b\u3064\u4e00\u8cab\u3057\u305f\u63a5\u7d9a\u3092\u884c\u3046\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u30bf\u30a4\u30e0\u30ea\u30fc\u306b\u7b54\u3048\u308b\u3053\u3068\u3067\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3002 \u3042\u306a\u305f\u306f\u8fd4\u4e8b\u3092\u5f85\u305f\u3055\u308c\u308b\u3053\u3068\u3092\u559c\u3070\u306a\u3044\u3057\u3001\u76f8\u624b\u3082\u540c\u3058\u3067\u3059\uff01<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9069\u5207\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092\u9078\u629e\u3057\u3001\u901a\u4fe1\u983b\u5ea6\u3092\u8a2d\u5b9a\u3059\u308b\u3002 \u307e\u305f\u3001\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u4e2d\u306b\u30e1\u30e2\u3092\u53d6\u308a\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3078\u306e\u8981\u671b\u3084\u72ec\u81ea\u306e\u554f\u984c\u70b9\u3001\u7591\u554f\u70b9\u306a\u3069\u304c\u3042\u308c\u3070\u66f8\u304d\u7559\u3081\u3066\u304a\u304f\u3053\u3068\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">#3. \u5e38\u306b\u8aa0\u5b9f\u3067\u900f\u660e\u3067\u3042\u308b\u3053\u3068<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304d\u305f\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u6b63\u76f4\u3067\u900f\u660e\u306a\u5b58\u5728\u3067\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 \u5931\u6557\u3057\u305f\u5f8c\u306b\u82e6\u3044\u601d\u3044\u3092\u3057\u306a\u3044\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u306b\u3082\u3001\u5927\u3044\u306b\u5f79\u7acb\u3064\u3053\u3068\u3067\u3057\u3087\u3046\u3002 \u3068\u805e\u304b\u308c\u305f\u3089\u3001\u6b63\u76f4\u306b\u7b54\u3048\u308b\u3053\u3068\u3067\u3059\u3002 \u81ea\u5206\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u8a9e\u308b\u3068\u304d\u3001\u4f55\u4e8b\u3082\u8a00\u3044\u904e\u304e\u306f\u7981\u7269\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306f\u3001\u4f55\u304c\u8d77\u3053\u3063\u3066\u3044\u308b\u306e\u304b\u3001\u3044\u3064\u8d77\u3053\u3063\u3066\u3044\u308b\u306e\u304b\u3001\u4f55\u306e\u305f\u3081\u306b\u304a\u91d1\u3092\u6255\u3063\u3066\u3044\u308b\u306e\u304b\u3092\u77e5\u308a\u305f\u3044\u3068\u601d\u3046\u3067\u3057\u3087\u3046\u3002 \u671f\u9650\u5185\u306b\u4f55\u304b\u3092\u63d0\u4f9b\u3067\u304d\u3066\u3044\u306a\u3044\u5834\u5408\u306f\u3001\u6b63\u76f4\u306b\u8a71\u3059\u3053\u3068\u3002 \u305f\u3060\u3001\u81ea\u5206\u304b\u3089\u629c\u3051\u51fa\u3057\u305f\u3053\u3068\u3092\u8a8d\u3081\u308b\u304b\u3001\u4e8c\u5ea6\u3068\u540c\u3058\u3053\u3068\u304c\u8d77\u3053\u3089\u306a\u3044\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u306e\u63aa\u7f6e\u3092\u8b1b\u3058\u305f\u3053\u3068\u3092\u8a8d\u3081\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3082\u3057\u3001\u3042\u306a\u305f\u304c\u5618\u3092\u3064\u3044\u3066\u3044\u308b\u3001\u3042\u308b\u3044\u306f\u91cd\u8981\u306a\u3053\u3068\u3092\u96a0\u3057\u3066\u3044\u308b\u3068\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u6c17\u3065\u304b\u308c\u305f\u3089\u3001\u4e8c\u5ea6\u3068\u3042\u306a\u305f\u3092\u4fe1\u7528\u3057\u306a\u304f\u306a\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">#4. \u5e38\u9023\u5ba2\u3084\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306b\u611f\u8b1d\u3059\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u8cc7\u672c\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u3002 \u597d\u610f\u7684\u306a<a href=\"https:\/\/www.questionpro.com\/blog\/google-my-business-reviews\/\">\u30ec\u30d3\u30e5\u30fc\u3092\u901a\u3058\u3066<\/a> <a href=\"https:\/\/www.questionpro.com\/blog\/brand-ambassadors\/\">\u30d6\u30e9\u30f3\u30c9\u30a2\u30f3\u30d0\u30b5\u30c0\u30fc\u3068<\/a>\u306a\u308b\u3053\u3068\u3067\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u30a4\u30e1\u30fc\u30b8\u3092\u9ad8\u3081\u3066\u304f\u308c\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3042\u306a\u305f\u306e\u4f1a\u793e\u306b\u5fe0\u5b9f\u306a\u9867\u5ba2\u3092\u8912\u3081\u3001\u611f\u8b1d\u3059\u308b\u3002 \u4ed6\u306b\u306f\u306a\u3044\u304a\u5f97\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3001\u65b0\u88fd\u54c1\u3084\u65b0\u30b5\u30fc\u30d3\u30b9\u3092\u3044\u3061\u65e9\u304f\u304a\u77e5\u3089\u305b\u3059\u308b\u3001\u7279\u5225\u306a\u30a4\u30d9\u30f3\u30c8\u306b\u62db\u5f85\u3059\u308b\u3001\u306a\u3069\u3067\u3059\u3002 \u305d\u3057\u3066\u3001\u3042\u306a\u305f\u306e\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u91cd\u8981\u6027\u3092\u8a8d\u8b58\u3057\u305f\u9867\u5ba2\u306f\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u306e\u5927\u304d\u306a\u30b5\u30dd\u30fc\u30bf\u30fc\u3068\u306a\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u63a5\u7d9a\u306b\u95a2\u3059\u308b\u4e3b\u306a\u63a8\u5968\u4e8b\u9805\u3068\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u4fa1\u5024\u3092\u63d0\u4f9b\u3059\u308b\u3082\u306e\u3067\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 \u4fa1\u5024\u3042\u308b\u3082\u306e\u3092\u4e0e\u3048\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u9b45\u529b\u7684\u306a\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30dd\u30a4\u30f3\u30c8\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u76ee\u306b\u898b\u3048\u308b\u5f62\u306b\u3057\u3001\u9867\u5ba2\u304c\u898b\u3064\u3051\u3084\u3059\u3044\u3088\u3046\u306b\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u7121\u6599\u5272\u5f15\u3001\u30dd\u30a4\u30f3\u30c8\u3001\u9001\u6599\u7121\u6599\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3001\u65e9\u671f\u30a2\u30af\u30bb\u30b9\u306a\u3069\u3001\u5de5\u592b\u3092\u51dd\u3089\u3057\u305f\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u6d88\u8cbb\u8005\u306bVIP\u306e\u3088\u3046\u306a\u6c17\u5206\u3092\u5473\u308f\u3063\u3066\u3082\u3089\u3046\u3002<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">#5. \u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u5bfe\u5fdc\u3059\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u767a\u5c55\u70b9\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9577\u671f\u7684\u306b\u9867\u5ba2\u3068\u306e\u3064\u306a\u304c\u308a\u3092\u5f37\u5316\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u6d88\u8cbb\u8005\u306b\u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u53d6\u308a\u7d44\u3093\u3067\u3044\u308b\u3053\u3068\u3084\u6539\u5584\u3059\u3079\u304d\u70b9\u306b\u3064\u3044\u3066\u3001\u6d88\u8cbb\u8005\u306e\u610f\u898b\u3084\u611f\u60f3\u3092\u805e\u304f\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u3053\u3068\u306f\u3001\u4ed5\u4e8b\u3092\u3084\u308a\u9042\u3052\u308b\u305f\u3081\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u3042\u306a\u305f\u306f\u5e38\u306b\u3001\u5b9a\u671f\u7684\u306b\u3001\u305d\u3057\u3066\u601d\u616e\u6df1\u304f\u3001\u4e00\u7dd2\u306b\u4ed5\u4e8b\u3092\u3059\u308b\u65b9\u6cd5\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3092\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u5c0b\u306d\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">#6. \u524d\u5411\u304d\u3067\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u59ff\u52e2\u3092\u7dad\u6301\u3059\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u3059\u3079\u3066\u306e\u767a\u8a00\u3084\u76ee\u7684\u306b\u304a\u3044\u3066\u3001\u5148\u3092\u898b\u636e\u3048\u305f\u59ff\u52e2\u3092\u8cab\u304f\u3053\u3068\u3002 \u904e\u53bb\u306b\u4f55\u304c\u60aa\u304b\u3063\u305f\u304b\u3092\u8a8d\u8b58\u3057\u3001\u3057\u304b\u3057\u305d\u308c\u306b\u57f7\u7740\u3057\u306a\u3044\u3053\u3068\u3067\u3059\u3002 \u3042\u308b\u3044\u306f\u3001\u6b21\u306b\u4f55\u3092\u3059\u308b\u3064\u3082\u308a\u306a\u306e\u304b\u3092\u8a71\u3057\u5408\u3046\u3002 \u78ba\u304b\u306b\u72b6\u6cc1\u306f\u3072\u3069\u3044\u3067\u3059\u304c\u3001\u3069\u306e\u3088\u3046\u306b\u6539\u5584\u3057\u3066\u3044\u304f\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">#7. \u81ea\u5206\u306e\u5931\u6557\u306e\u8cac\u4efb\u3092\u53d7\u3051\u5165\u308c\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u4ed5\u4e8b\u3092\u3057\u306a\u304c\u3089\u3001\u81ea\u5206\u306e\u5931\u6557\u3092\u53d7\u3051\u5165\u308c\u308b\u3002 \u81ea\u5206\u306e\u9593\u9055\u3044\u3092\u6b63\u5f53\u5316\u3057\u3088\u3046\u3068\u3059\u308b\u3068\u3001\u81ea\u66b4\u81ea\u68c4\u306b\u306a\u3063\u305f\u308a\u3001\u3054\u307e\u304b\u3057\u305f\u308a\u3059\u308b\u3088\u3046\u306b\u306a\u308b\u3002 \u5b8c\u74a7\u306a\u4eba\u306f\u3044\u307e\u305b\u3093\u304b\u3089\u3001\u3042\u306a\u305f\u306e\u5074\u3067\u4f55\u304c\u60aa\u304b\u3063\u305f\u306e\u304b\u3092\u8aac\u660e\u3059\u308b\u65b9\u304c\u3001\u901a\u5e38\u306f\u305a\u3063\u3068\u5f79\u306b\u7acb\u3064\u306e\u3067\u3059\u3002 \u305d\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u5927\u304d\u306a\u5c0a\u656c\u3068\u4fe1\u983c\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u307e\u305f\u3001\u4e8c\u5ea6\u3068\u3053\u306e\u3088\u3046\u306a\u3053\u3068\u304c\u8d77\u3053\u3089\u306a\u3044\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u306e\u8a08\u753b\u3092\u8aac\u660e\u3059\u308b\u6a5f\u4f1a\u306b\u3082\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">#8. \u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3092\u6b63\u3057\u304f\u4f7f\u3046<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u4eca\u65e5\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u79c1\u305f\u3061\u306e\u65e5\u5e38\u306e\u591a\u304f\u306e\u4f5c\u696d\u3092\u52a9\u3051\u3001\u6642\u9593\u3084\u52b4\u529b\u3092\u7bc0\u7d04\u3057\u3066\u304f\u308c\u307e\u3059\u3002 \u8acb\u6c42\u66f8\u3001\u30e1\u30fc\u30eb\u3001\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3001\u30ec\u30dd\u30fc\u30c8\u3001\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u3092\u3059\u3079\u3066\u81ea\u52d5\u7684\u306b\u9001\u4fe1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u3002 \u8cfc\u5165\u3057\u305f\u304a\u5ba2\u69d8\u306b\u304a\u793c\u3092\u8a00\u3063\u305f\u308a\u3001Xmas\u30ab\u30fc\u30c9\u3092\u9001\u3063\u305f\u308a\u3057\u3066\u3001\u7279\u5225\u611f\u3092\u6f14\u51fa\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">#9. \u304a\u5ba2\u69d8\u3092\u6570\u5b57\u3067\u306f\u306a\u304f\u3001\u500b\u4eba\u3068\u3057\u3066\u6271\u3046<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u521d\u5bfe\u9762\u3067\u306f\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u540d\u524d\u3068\u305d\u306e\u4eba\u306b\u95a2\u3059\u308b\u4e8b\u5b9f\u3001\u307e\u305f\u306f\u305d\u308c\u306b\u985e\u3059\u308b\u3082\u306e\u3092\u899a\u3048\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u4f1a\u793e\u3068\u3057\u3066\u8003\u3048\u305f\u3089\u5acc\u308f\u308c\u307e\u3059\u3088\u3002 \u6570\u5b57\u3067\u306f\u306a\u304f\u3001\u500b\u4eba\u3068\u3057\u3066\u63a5\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u611f\u8b1d\u3059\u308b\u306f\u305a\u3067\u3059\u3002 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304c\u89aa\u3067\u3042\u308b\u3053\u3068\u304c\u5206\u304b\u3063\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u305d\u306e\u5b50\u4f9b\u306b\u3064\u3044\u3066\u554f\u3044\u5408\u308f\u305b\u308b\u3060\u3051\u3067\u3082\u3044\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">#10. \u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u306e\u5229\u7528<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u9867\u5ba2\u306e\u3059\u3079\u3066\u306e\u60c5\u5831\u3092\u4fdd\u5b58\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u9023\u7d61\u5148\u3084\u7d4c\u6b74\u3001\u53d6\u5f15\u5185\u5bb9\u306a\u3069\u3092\u4e00\u5143\u7684\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <a href=\"https:\/\/www.questionpro.com\/blog\/automating-cx-sentiment-analysis\/\">CX\u3084<\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u4e00\u5143\u5316\u3001\u6700\u9069\u5316\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/automating-cx-sentiment-analysis\/\">\u81ea\u52d5<\/a>\u5316\u3092\u652f\u63f4\u3057\u3001\u6b21\u306e\u3088\u3046\u306a\u70b9\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u306b\u5229\u76ca\u3092\u3082\u305f\u3089\u3057\u307e\u3059\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u3053\u3068\u3092\u3082\u3063\u3068\u77e5\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u30cb\u30fc\u30ba\u3084\u8981\u671b\u3092<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.questionpro.com\/blog\/customer-retention-rate\/\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u7dad\u6301<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u7ba1\u7406\u306f\u3001\u4e16\u754c\u4e2d\u306e\u4f01\u696d\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u7d4c\u55b6\u76ee\u6a19\u3067\u3059\u3002 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3068\u306e\u3084\u308a\u3068\u308a\u306e\u8cea\u3092\u9ad8\u3081\u308c\u3070\u3001\u30d3\u30b8\u30cd\u30b9\u306f\u62e1\u5927\u3059\u308b\u3002 \u3042\u306a\u305f\u306e\u4f1a\u793e\u304c\u4eca\u65e5\u306e\u4e16\u754c\u3067\u7e41\u6804\u3059\u308b\u3053\u3068\u3092\u671b\u3080\u306a\u3089\u3001\u9867\u5ba2\u7ba1\u7406\u306b\u771f\u5263\u306b\u53d6\u308a\u7d44\u307e\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 \u307e\u3060\u306e\u65b9\u306f\u3001\u4eca\u3053\u305d\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306b\u7740\u76ee\u3057\u3001\u304a\u5ba2\u69d8\u306b\u9ad8\u54c1\u8cea\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button><br \/>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button><br \/>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30d3\u30b8\u30cd\u30b9\u306e\u904b\u55b6\u306f\u96e3\u3057\u3044\u3002 \u6210\u529f\u306e\u305f\u3081\u306b\u306f [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":712704,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194,1188],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u9867\u5ba2\u7ba1\u7406\u3068\u306f\uff1a\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u306f\u4f55\u304b\uff0b\u4e8b\u4f8b\u3092\u4ea4\u3048\u305f10\u306e\u30d2\u30f3\u30c8 | QuestionPro<\/title>\n<meta name=\"description\" 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