{"id":797552,"date":"2023-05-31T11:00:00","date_gmt":"2023-05-31T18:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%b5%e3%83%bc%e3%83%96%e3%82%af%e3%82%aa%e3%83%bc%e3%83%ab%ef%bc%9a%e3%82%b5%e3%83%bc%e3%83%90%e3%83%ab%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%ef%bc%8b%e3%83%a2%e3%83%87%e3%83%ab%e3%82%92%e7%90%86\/"},"modified":"2023-06-14T20:54:24","modified_gmt":"2023-06-14T20:54:24","slug":"%e3%82%b5%e3%83%bc%e3%83%96%e3%82%af%e3%82%aa%e3%83%bc%e3%83%ab%ef%bc%9a%e3%82%b5%e3%83%bc%e3%83%90%e3%83%ab%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%ef%bc%8b%e3%83%a2%e3%83%87%e3%83%ab%e3%82%92%e7%90%86","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%b5%e3%83%bc%e3%83%96%e3%82%af%e3%82%aa%e3%83%bc%e3%83%ab%ef%bc%9a%e3%82%b5%e3%83%bc%e3%83%90%e3%83%ab%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%ef%bc%8b%e3%83%a2%e3%83%87%e3%83%ab%e3%82%92%e7%90%86\/","title":{"rendered":"\u30b5\u30fc\u30d6\u30af\u30aa\u30fc\u30eb\uff1a\u30b5\u30fc\u30d0\u30eb\u3068\u306f\u4f55\u304b\uff0b\u30e2\u30c7\u30eb\u3092\u7406\u89e3\u3059\u308b\u65b9\u6cd5"},"content":{"rendered":"\n<p>Servqual\u306f\u3001\u4e00\u822c\u7684\u306b\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u308b\u30e2\u30c7\u30eb\u3067\u3042\u308b\u3002 Parasuraman\u3001Zeithaml\u3001Berry\u306e3\u4eba\u3067\u4f5c\u3063\u305f\u3082\u306e\u3067\u3059\u3002 \u4f01\u696d\u304c\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3092\u6e2c\u5b9a\u3057\u3001\u7ba1\u7406\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002  <\/p>\n\n<p>1988\u5e74\u3001\u30d1\u30e9\u30b7\u30e5\u30e9\u30de\u30f3\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u3055\u307e\u3056\u307e\u306a\u90e8\u5206\u3068\u3001\u305d\u308c\u3092\u4eba\u3005\u304c\u3069\u3046\u898b\u3066\u3044\u308b\u304b\u3092\u898b\u308b\u305f\u3081\u306b\u3001Servqual\u30e2\u30c7\u30eb\u3092\u958b\u767a\u3057\u307e\u3057\u305f\u3002 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href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%a8%e3%83%b3%e3%83%91%e3%82%b7%e3%83%bc%e3%83%bb%e3%83%9e%e3%83%83%e3%83%97%e3%81%a8%e3%81%af%ef%bc%9f-%e5%ae%9a%e7%be%a9%e3%81%a8%e9%87%8d%e8%a6%81%e6%80%a7\/\">\u5171\u611f\u30de\u30c3\u30d7<\/a>\u3068\u3044\u30465\u3064\u306e\u4e3b\u8981\u306a\u6b21\u5143\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u898b\u89e3\u304c\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u6700\u826f\u306e\u4e88\u6e2c\u56e0\u5b50\u3067\u3042\u308b\u3068\u3044\u3046\u8003\u3048\u306b\u57fa\u3065\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>Servqual\u306f\u3001\u5404\u30ab\u30c6\u30b4\u30ea\u30fc\u3054\u3068\u306b\u5bfe\u306b\u306a\u308b\u6587\u8a00\u304c\u66f8\u304b\u308c\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u826f\u3057\u60aa\u3057\u3092\u628a\u63e1\u3059\u308b\u3002 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start=\"2\">\n<li><strong>\u4fe1\u983c\u6027<\/strong><\/li>\n<\/ol>\n\n<p>\u7d04\u675f\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u6b63\u3057\u304f\u78ba\u5b9f\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u304d\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u4e00\u8cab\u3057\u3066\u3044\u308b\u3053\u3068\u3001\u30b5\u30fc\u30d3\u30b9\u304c\u7d04\u675f\u901a\u308a\u306b\u63d0\u4f9b\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/p>\n\n<ol start=\"3\">\n<li><strong>\u30ec\u30b9\u30dd\u30f3\u30b7\u30d6<\/strong><\/li>\n<\/ol>\n\n<p>\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u304c\u3069\u308c\u3060\u3051\u304a\u5ba2\u69d8\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u6e96\u5099\u304c\u3067\u304d\u3066\u3044\u308b\u304b\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3084\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u3069\u308c\u3060\u3051\u8fc5\u901f\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u304b\u3092\u6e2c\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n\n<ol 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start=\"7\">\n<li><strong>\u30b3\u30f3\u30d4\u30c6\u30f3\u30b9<\/strong><\/li>\n<\/ol>\n\n<p>\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u304c\u4ed5\u4e8b\u3092\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u3046\u307e\u304f\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u77e5\u8b58\u3001\u30b9\u30ad\u30eb\u3001\u80fd\u529b\u306e\u3053\u3068\u3092\u6307\u3059\u3002<\/p>\n\n<ol start=\"8\">\n<li><strong>\u793c\u5100\u4f5c\u6cd5<\/strong><\/li>\n<\/ol>\n\n<p>\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u304c\u304a\u5ba2\u69d8\u306b\u793a\u3059\u793c\u5100\u3001\u656c\u610f\u3001\u89aa\u3057\u307f\u3084\u3059\u3055\u306a\u3069\u3092\u6e2c\u5b9a\u3057\u3001\u826f\u597d\u3067\u5fc3\u5730\u3088\u3044\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n\n<ol start=\"9\">\n<li><strong>\u7406\u89e3\u3059\u308b<\/strong><\/li>\n<\/ol>\n\n<p>\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u304c\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3001\u597d\u307f\u3001\u57fa\u6e96\u3092\u3069\u306e\u7a0b\u5ea6\u7406\u89e3\u3057\u3066\u3044\u308b\u304b\u3001\u307e\u305f\u3001\u305d\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u3069\u306e\u7a0b\u5ea6\u30b5\u30fc\u30d3\u30b9\u3092\u8abf\u6574\u3057\u3066\u3044\u308b\u304b\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002<\/p>\n\n<ol start=\"10\">\n<li><strong>\u30a2\u30af\u30bb\u30b9<\/strong><\/li>\n<\/ol>\n\n<p>\u5229\u4fbf\u6027\u3001\u5165\u624b\u306e\u3057\u3084\u3059\u3055\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u53d7\u3051\u308b\u969b\u306e\u969c\u58c1\u3084\u305d\u306e\u4ed6\u306e\u554f\u984c\u306e\u306a\u3055\u306a\u3069\u3092\u8003\u616e\u3057\u3001\u304a\u5ba2\u69d8\u304c\u30b5\u30fc\u30d3\u30b9\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3069\u308c\u3060\u3051\u5bb9\u6613\u3067\u3042\u308b\u304b\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306b\u304a\u3051\u308b5\u3064\u306e\u30ae\u30e3\u30c3\u30d7<\/h2>\n\n<p>\u30b5\u30dd\u30fc\u30c8\u306e\u7bc4\u56f2\u3084\u7a2e\u985e\u3067\u6839\u672c\u7684\u306b\u91cd\u8981\u306a\u306e\u306f\u3001\u9867\u5ba2\u3068\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u7d44\u7e54\u3068\u306e\u9593\u306e\u5bfe\u5fdc\u3068\u3001\u7d44\u7e54\u5185\u90e8\u306e\u5bfe\u5fdc\u3067\u3042\u308b\u3002<\/p>\n\n<p>\u4f01\u696d\u304c\u9867\u5ba2\u306e\u50be\u5411\u3092\u610f\u8b58\u3059\u308b\u5834\u5408\u306f\u3001\u8a31\u5bb9\u7bc4\u56f2\u5185\u3067\u3059\u3002 \u305d\u306e\u7d50\u679c\u3001Servqual Model\u306f\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3068\u7d44\u7e54\u304c\u63d0\u4f9b\u3059\u308b\u652f\u63f4\u3068\u306e\u9593\u306b\u6f5c\u5728\u3059\u308b5\u3064\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"858\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2023\/05\/image-24-1024x858.png\" alt=\"\" class=\"wp-image-795140\" srcset=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2023\/05\/image-24-1024x858.png 1024w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2023\/05\/image-24-300x251.png 300w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2023\/05\/image-24-768x644.png 768w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2023\/05\/image-24.png 1410w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p><a href=\"https:\/\/drive.google.com\/file\/d\/1m44UHoYYJbeutRyk9HnZ5a6bNfh1EibG\/view?usp=share_link\"><\/a><\/p>\n\n<ol>\n<h3><\/h3><li>\u30ca\u30ec\u30c3\u30b8\u30ae\u30e3\u30c3\u30d7<\/li>\n<\/ol>\n\n<p>\u30ae\u30e3\u30c3\u30d7\u3068\u306f\u3001\u7d44\u7e54\u304c\u9867\u5ba2\u304c\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u304b\u308f\u304b\u3089\u305a\u3001\u9069\u5207\u306a\u65b9\u6cd5\u3067\u9867\u5ba2\u306b\u50cd\u304d\u304b\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u5834\u5408\u306b\u8d77\u3053\u308a\u307e\u3059\u3002<\/p>\n\n<ol start=\"2\">\n<h3><\/h3><li>\u898f\u683c\u306e\u30ae\u30e3\u30c3\u30d7<\/li>\n<\/ol>\n\n<p>\u7d44\u7e54\u306f\u3001\u9867\u5ba2\u304c\u81ea\u5206\u305f\u3061\u306e\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306b\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u304b\u3001\u3059\u3067\u306b\u628a\u63e1\u3057\u3066\u3044\u308b\u3002 \u3053\u306e\u8003\u3048\u65b9\u304c\u6700\u521d\u304b\u3089\u9593\u9055\u3063\u3066\u3044\u3066\u3001\u304a\u5ba2\u69d8\u304c\u6c42\u3081\u3066\u3044\u308b\u3082\u306e\u3068\u4e00\u81f4\u3057\u306a\u3044\u5834\u5408\u3001\u7d44\u7e54\u3068\u3057\u3066\u9593\u9055\u3063\u3066\u54c1\u8cea\u65b9\u91dd\u3084\u30eb\u30fc\u30eb\u306b\u843d\u3068\u3057\u8fbc\u3093\u3067\u3057\u307e\u3046\u53ef\u80fd\u6027\u304c\u5927\u304d\u3044\u3067\u3059\u3002<\/p>\n\n<ol start=\"3\">\n<h3><\/h3><li>\u30c7\u30ea\u30d0\u30ea\u30fc\u30ae\u30e3\u30c3\u30d7<\/li>\n<\/ol>\n\n<p>\u30ae\u30e3\u30c3\u30d7\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u304c\u9867\u5ba2\u306e\u671f\u5f85\u3068\u306f\u7570\u306a\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u5834\u5408\u306b\u3082\u8d77\u3053\u308a\u307e\u3059\u3002 \u3053\u308c\u3082\u3001\u5b9f\u884c\u304c\u60aa\u3044\u304b\u3089\u3053\u305d\u306e\u7d50\u679c\u3067\u3059\u3002  <\/p>\n\n<p><em>\u4f8b\u3048\u3070\u3001\u52b4\u50cd\u8005\u306e\u30eb\u30fc\u30eb\u306e\u5b88\u308a\u65b9\u306b\u304a\u3044\u3066\u3002<\/em><\/p>\n\n<ol start=\"4\">\n<h3><\/h3><li>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30ae\u30e3\u30c3\u30d7<\/li>\n<\/ol>\n\n<p>\u4f01\u696d\u304c\u5916\u306b\u5411\u3051\u3066\u767a\u4fe1\u3059\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u3001\u6642\u3068\u3057\u3066\u304a\u5ba2\u3055\u307e\u306b\u8aa4\u3063\u305f\u671f\u5f85\u3092\u62b1\u304b\u305b\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002 \u307e\u305f\u3001\u7d44\u7e54\u304c\u5b9f\u969b\u306b\u3067\u304d\u308b\u3053\u3068\u3068\u4e00\u81f4\u3057\u3066\u3044\u306a\u3044\u3053\u3068\u3092\u8a71\u3057\u305f\u308a\u3001\u63d0\u4f9b\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<ol start=\"5\">\n<li>\u6e80\u8db3\u5ea6\u30ae\u30e3\u30c3\u30d7<\/li>\n<\/ol>\n\n<p>\u4e0d\u6e80\u306f\u3001\u304a\u5ba2\u69d8\u304c\u671f\u5f85\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3068\u5b9f\u969b\u306b\u53d7\u3051\u308b\u30b5\u30fc\u30d3\u30b9\u304c\u5927\u304d\u304f\u7570\u306a\u308b\u5834\u5408\u306b\u8d77\u3053\u308a\u307e\u3059\u3002 \u7d50\u5c40\u3001\u3053\u308c\u304c\u30af\u30aa\u30ea\u30c6\u30a3\u306e\u611f\u3058\u65b9\u306e\u6700\u5927\u306e\u9055\u3044\u306b\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">Servqual\u306e\u5fdc\u7528\u4f8b<\/h2>\n\n<p>\u3053\u3053\u3067\u306f\u3001Servqual\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u7d39\u4ecb\u3057\u307e\u3059\uff1a<\/p>\n\n<ul>\n<h3><\/h3><li>\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u6e2c\u5b9a<\/li>\n<\/ul>\n\n<p>Servqual\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u671f\u5f85\u5024\u3068\u30b5\u30fc\u30d3\u30b9\u306e\u5370\u8c61\u306e\u9055\u3044\u3092\u898b\u6975\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u30c7\u30fc\u30bf\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u554f\u984c\u3092\u691c\u51fa\u3057\u3001\u89e3\u6c7a\u7b56\u3092\u7df4\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n<ul>\n<h3><\/h3><li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u8a55\u4fa1<\/li>\n<\/ul>\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u7dad\u6301\u3084\u63a1\u7528\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\u306fServqual\u3067\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u4f01\u696d\u306f\u30015\u3064\u306e\u6b21\u5143\u3067\u9867\u5ba2\u306e\u671f\u5f85\u3084\u898b\u89e3\u3092\u6bd4\u8f03\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u304c\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u3069\u308c\u3060\u3051\u5408\u81f4\u3057\u3066\u3044\u308b\u304b\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<ul>\n<h3><\/h3><li>\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u3068\u9769\u65b0<\/li>\n<\/ul>\n\n<p>\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306f\u3001Servqual\u3092\u5229\u7528\u3057\u3066\u6539\u5584\u306e\u6a5f\u4f1a\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u7d44\u7e54\u306f\u3001\u5404\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u304a\u3051\u308b\u671f\u5f85\u3068\u8a8d\u8b58\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u8a8d\u8b58\u306e\u6539\u5584\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u9769\u65b0\u3068\u7d99\u7d9a\u7684\u306a\u6539\u5584\u306e\u53d6\u308a\u7d44\u307f\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n\n<ul>\n<h3><\/h3><li>\u7af6\u5408\u4ed6\u793e\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0<\/li>\n<\/ul>\n\n<p>Servqual\u306f\u3001\u540c\u3058\u696d\u754c\u306e\u4f01\u696d\u9593\u3067\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u8a55\u4fa1\u3059\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002 \u7d44\u7e54\u306f\u3001\u9867\u5ba2\u306e\u8a8d\u8b58\u3068\u671f\u5f85\u3092\u6e2c\u5b9a\u3057\u6bd4\u8f03\u3059\u308b\u3053\u3068\u3067\u3001\u7af6\u4e89\u4e0a\u306e\u5730\u4f4d\u3001\u5f37\u307f\u3001\u5f31\u307f\u3092\u6c7a\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u3001\u7af6\u5408\u306e\u6226\u7565\u3092\u8003\u3048\u307e\u3059\u3002<\/p>\n\n<ul>\n<h3><\/h3><li>\u7814\u4fee\u30fb\u958b\u767a<\/li>\n<\/ul>\n\n<p>Servqual\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30b9\u30bf\u30c3\u30d5\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304a\u3088\u3073\u958b\u767a\u30cb\u30fc\u30ba\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002 \u4f01\u696d\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u30b9\u30b3\u30a2\u304c\u4f4e\u3044\u6b21\u5143\u3092\u8abf\u3079\u308b\u3053\u3068\u3067\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u5fc5\u8981\u6027\u3092\u767a\u898b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u4eba\u6750\u30b9\u30ad\u30eb\u3084\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u304c\u56f3\u308c\u307e\u3059\u3002<\/p>\n\n<ul>\n<h3><\/h3><li>\u30b5\u30fc\u30d3\u30b9\u30ea\u30ab\u30d0\u30ea\u30fc<\/li>\n<\/ul>\n\n<p>Servqual\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30c0\u30a6\u30f3\u5f8c\u306e\u5fa9\u65e7\u30d7\u30ed\u30bb\u30b9\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u7d44\u7e54\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u505c\u6b62\u306e\u524d\u5f8c\u3067\u9867\u5ba2\u306e\u8a8d\u8b58\u3092\u6bd4\u8f03\u3059\u308b\u3053\u3068\u3067\u3001\u56de\u5fa9\u306e\u52aa\u529b\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u56de\u5fa9\u6226\u7565\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8<\/h2>\n\n<p>Servqual\u306f\u4eca\u3084\u9867\u5ba2\u8ffd\u8de1\u306e\u91cd\u8981\u306a\u8981\u7d20\u3067\u3042\u308a\u3001\u3044\u304f\u3064\u304b\u306e\u5229\u70b9\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<p>\u305d\u306e\u4e2d\u306b\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u30ec\u30d9\u30eb\u3092\u6e2c\u5b9a\u3067\u304d\u308b\u3053\u3068\u3001\u304a\u5ba2\u69d8\u306e\u671f\u5f85\u3084\u8a8d\u8b58\u304c\u6642\u9593\u3068\u3068\u3082\u306b\u3069\u306e\u3088\u3046\u306b\u5909\u5316\u3057\u3066\u3044\u304f\u304b\u3092\u628a\u63e1\u3067\u304d\u308b\u3053\u3068\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002 Servqual\u3067\u306f\u3001\u540c\u3058\u3088\u3046\u306b\u30e9\u30a4\u30d0\u30eb\u3068\u306e\u6bd4\u8f03\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u3057\u3066\u306f\u3001Servqual\u304c\u3059\u3079\u3066\u306e\u30b5\u30fc\u30d3\u30b9\u5206\u91ce\u3067\u7d71\u4e00\u3055\u308c\u3001\u4eba\u3005\u304c\u30b5\u30fc\u30d3\u30b9\u306e\u7d50\u679c\u306b\u3064\u3044\u3066\u3069\u3046\u611f\u3058\u308b\u304b\u3092\u6e2c\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n<p>\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u6a19\u6e96\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u306f\u3001\u591a\u304f\u306e\u6279\u5224\u304c\u3042\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">Servqual\u306e\u30e1\u30ea\u30c3\u30c8\uff1a<\/h3>\n\n<ul>\n<li>\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u7dcf\u5408\u7684\u306a\u6e2c\u5b9a<\/li>\n\n\n\n<li>\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u8996\u70b9<\/li>\n\n\n\n<li>\u30ae\u30e3\u30c3\u30d7\u3092\u7279\u5b9a\u3059\u308b\u8a3a\u65ad\u80fd\u529b<\/li>\n\n\n\n<li>\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3092\u76ee\u7684\u3068\u3057\u305f\u6bd4\u8f03\u5206\u6790<\/li>\n\n\n\n<li>\u6539\u5584\u306e\u305f\u3081\u306e\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">\u30b5\u30fc\u30d6\u30af\u30aa\u30fc\u30eb\u306e\u30c7\u30e1\u30ea\u30c3\u30c8<\/h3>\n\n<ul>\n<li>\u9867\u5ba2\u306e\u77e5\u899a\u306e\u4e3b\u89b3\u6027<\/li>\n\n\n\n<li>\u5ba2\u89b3\u7684\u306a\u5c3a\u5ea6\u3092\u3068\u3089\u3048\u308b\u4e0a\u3067\u306e\u8ab2\u984c<\/li>\n\n\n\n<li>\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306b\u95a2\u3059\u308b\u9867\u5ba2\u306e\u89e3\u91c8\u3078\u306e\u4fe1\u983c\u6027<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>Servqual\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u30ec\u30d9\u30eb\u3092\u6e2c\u5b9a\u3057\u3001\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u826f\u3044\u65b9\u6cd5\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u304c\u4f55\u3092\u671b\u307f\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u3055\u307e\u3056\u307e\u306a\u5074\u9762\u306b\u3064\u3044\u3066\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u77e5\u308b\u305f\u3081\u306e\u7d44\u7e54\u7684\u306a\u65b9\u6cd5\u3092\u63d0\u4f9b\u3059\u308b\u3082\u306e\u3067\u3059\u3002  <\/p>\n\n<p>\u3053\u308c\u3089\u306e\u671f\u5f85\u3084\u8a8d\u8b58\u304c\u3069\u306e\u7a0b\u5ea6\u304b\u3051\u96e2\u308c\u3066\u3044\u308b\u304b\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u3069\u3053\u3092\u6539\u5584\u3059\u3079\u304d\u304b\u3001\u3069\u3053\u306b\u6700\u521d\u306b\u529b\u3092\u5165\u308c\u308b\u3079\u304d\u304b\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 Servqual\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u3092\u7372\u5f97\u3057\u3001\u9577\u671f\u7684\u306b\u306f\u696d\u7e3e\u5411\u4e0a\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>Servqual\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u8a55\u4fa1\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u3057\u3066\u6709\u540d\u3067\u3059\u304c\u3001QuestionPro\u3092\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066\u5229\u7528\u3057\u3066\u3044\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u91cd\u8981\u306a\u3053\u3068\u3092\u5b66\u3076\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 Servqual\u30c7\u30a3\u30e1\u30f3\u30b7\u30e7\u30f3\u306f\u3001QuestionPro\u306e\u5f37\u529b\u306a\u6a5f\u80fd\u3068\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u8abf\u67fb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u7c21\u5358\u306b\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>QuestionPro\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u671f\u5f85\u3084\u610f\u898b\u3092\u7d20\u65e9\u304f\u53ce\u96c6\u30fb\u5206\u6790\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u767a\u898b\u3057\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u9078\u629e\u3092\u884c\u3044\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u3053\u306e2\u3064\u306e\u7d44\u307f\u5408\u308f\u305b\u306f\u3001\u304a\u5ba2\u69d8\u306b\u7d20\u6674\u3089\u3057\u3044\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u9577\u671f\u7684\u306a\u6210\u529f\u3092\u53ce\u3081\u305f\u3044\u3068\u9858\u3046\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u5f37\u529b\u306a\u7d44\u307f\u5408\u308f\u305b\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">\n  <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\">\n  <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Servqual\u306f\u3001\u4e00\u822c\u7684\u306b\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":795155,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"<!-- This site is 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