{"id":799499,"date":"2018-11-13T05:31:09","date_gmt":"2018-11-13T05:31:09","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e4%b8%bb%e8%a6%81%e6%a5%ad%e7%b8%be%e8%a9%95%e4%be%a1%e6%8c%87%e6%a8%99%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e6%8c%87%e6%a8%99%e3%80%81%e4%be%8b\/"},"modified":"2023-06-26T19:32:49","modified_gmt":"2023-06-26T19:32:49","slug":"%e4%b8%bb%e8%a6%81%e6%a5%ad%e7%b8%be%e8%a9%95%e4%be%a1%e6%8c%87%e6%a8%99%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e6%8c%87%e6%a8%99%e3%80%81%e4%be%8b","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e4%b8%bb%e8%a6%81%e6%a5%ad%e7%b8%be%e8%a9%95%e4%be%a1%e6%8c%87%e6%a8%99%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e6%8c%87%e6%a8%99%e3%80%81%e4%be%8b\/","title":{"rendered":"\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff1a\u5b9a\u7fa9\u3001\u6307\u6a19\u3001\u4f8b"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u3068\u306f\u3001\u4f01\u696d\u304c\u81ea\u793e\u306e\u696d\u7e3e\u3068\u6226\u7565\u76ee\u6a19\u306b\u5411\u3051\u305f\u9032\u6357\u72b6\u6cc1\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u6e2c\u5b9a\u53ef\u80fd\u306a\u6307\u6a19\u3067\u3042\u308b\u3002 \u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u306f\u3001\u4f01\u696d\u304c\u76ee\u6a19\u3092\u3069\u306e\u7a0b\u5ea6\u9054\u6210\u3067\u304d\u3066\u3044\u308b\u304b\u3092\u5224\u65ad\u3057\u3001\u6539\u5584\u3059\u3079\u304d\u5206\u91ce\u3092\u7279\u5b9a\u3057\u3001\u4e8b\u696d\u8a08\u753b\u306b\u3064\u3044\u3066\u8ce2\u660e\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u4e0a\u3067\u5f79\u7acb\u3064\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u30d6\u30ed\u30b0\u3067\u306f\u3001KPI\u306e\u5b9a\u7fa9\u3001\u6e2c\u5b9a\u57fa\u6e96\u3001\u5831\u544a\u3068\u3044\u3063\u305fKPI\u306e\u57fa\u790e\u3068\u3001\u5b9f\u969b\u306b\u3069\u306e\u3088\u3046\u306b\u4f7f\u308f\u308c\u308b\u304b\u306e\u4f8b\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002<\/span><\/p>\n\n<div class=\"tags-wrap\">\n<p class=\"content-index\" style=\"margin-top: 0;\">\u30b3\u30f3\u30c6\u30f3\u30c4\u30a4\u30f3\u30c7\u30c3\u30af\u30b9<\/p>\n\n<ol style=\"font-weight: 400; margin: 0 30px; line-height: 22px;\">\n\t<li><a href=\"#What_are_key_performance_indicators_(KPI)\">\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u3068\u306f\u4f55\u304b<\/a><\/li>\n\t<li><a href=\"#Key_Performance_Indicator_(KPI)_Example\">\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306e\u4f8b<\/a><\/li>\n    <li><a href=\"#Key_Performance_Indicators_(KPI)_Metrics\">\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u6307\u6a19<\/a><\/li>\n\t<li><a href=\"#Key_Performance_Indicators_KPIs_Report\">\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19 KPI\u30ec\u30dd\u30fc\u30c8<\/a><\/li>\n\t<li><a href=\"#How_QuestionPro_helps_in_measuring_key_performance_indicators?\">QuestionPro\u306f\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u306e\u6e2c\u5b9a\u306b\u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3061\u307e\u3059\u304b\uff1f<\/a><\/li>\n\t\n<\/ol>\n<\/div>\n\n<h2 class=\"wp-block-heading\" id=\"What_are_key_performance_indicators_(KPI)\">\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u3068\u306f\u4f55\u304b<\/h2>\n\n<p><span style=\"font-weight: 400;\">\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u3068\u306f\u3001\u7d44\u7e54\u304c\u4e3b\u8981\u306a\u4e8b\u696d\u76ee\u6a19\u3092\u3069\u308c\u3060\u3051\u52b9\u7387\u7684\u306b\u9054\u6210\u3057\u3066\u3044\u308b\u304b\u3092\u52b9\u679c\u7684\u306b\u793a\u3059\u6e2c\u5b9a\u53ef\u80fd\u306a\u5024\u3067\u3042\u308b\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u512a\u308c\u305fKPI\u306f\u3001\u5b9f\u7528\u7684\u3067\u7c21\u6f54\u3067\u3001\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u304c\u5bb9\u6613\u3067\u3001\u5148\u884c\u6307\u6a19\u3068\u9045\u884c\u6307\u6a19\u3092\u542b\u3080\u3082\u306e\u3067\u3042\u308b\u3002 \u5148\u884c\u6307\u6a19\u3068\u306f\u3001\u4f01\u696d\u7d4c\u55b6\u8005\u3084\u305d\u306e\u4ed6\u306e\u7ba1\u7406\u8077\u304c\u3001\u7d44\u7e54\u306e\u6210\u529f\u306b\u4e0d\u53ef\u6b20\u3068\u8003\u3048\u3089\u308c\u308b\u8981\u56e0\u3092\u8ffd\u8de1\u30fb\u5206\u6790\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u6307\u6a19\u3067\u3042\u308b\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">KPI\u306f\u7d44\u7e54\u3054\u3068\u306b\u7570\u306a\u308a\u3001\u305d\u306e\u307b\u3068\u3093\u3069\u304c\u30d3\u30b8\u30cd\u30b9\u306e\u512a\u5148\u9806\u4f4d\u306b\u57fa\u3065\u3044\u3066\u3044\u308b\u3002 \u4f8b\u3048\u3070\u3001KPI\u306e\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u306e1\u3064\u3067\u3042\u308b\u4e0a\u5834\u4f01\u696d\u306eKPI\u306f\u682a\u4fa1\u3067\u3042\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/acquire-reliable-customer-feedback\/\">\n  <span style=\"font-weight: 400;\">\u9867\u5ba2\u7372\u5f97<\/span>\n<\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u76f4\u63a5\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u7af6\u4e89\u76f8\u624b\u3067\u3042\u3063\u3066\u3082\u3001\u500b\u3005\u306e\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u3084\u7d4c\u55b6\u898b\u901a\u3057\u306b\u57fa\u3065\u3044\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u3001\u7570\u306a\u308b\u4e00\u9023\u306e\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u3092\u30e2\u30cb\u30bf\u30fc\u3057\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3002 KPI\u306f\u3001\u540c\u3058\u7d44\u7e54\u5185\u3067\u3042\u3063\u3066\u3082\u3001\u50cd\u3044\u3066\u3044\u308b\u4eba\u3005\u3084\u305d\u308c\u306b\u95a2\u9023\u3059\u308b\u5f79\u5272\u3084\u7acb\u5834\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u3053\u3068\u3055\u3048\u3042\u308b\u3002  <\/span><\/p>\n\n<p><span style=\"font-weight: 400;\"> \u4f8b\u3048\u3070\u3001\u3042\u308b\u7d44\u7e54\u306eCEO\u306f\u3001\u53ce\u76ca\u6027\u3092\u7d44\u7e54\u306e\u6210\u529f\u306e\u6700\u3082\u91cd\u8981\u306a\u5c3a\u5ea6\u3068\u8003\u3048\u3066\u3044\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002 \u3057\u304b\u3057\u3001\u7d44\u7e54\u306e\u55b6\u696d\u62c5\u5f53\u793e\u9577\u306f\u3001\u58f2\u308a\u8fbc\u307f\u306e\u6210\u529f\u3068\u9867\u5ba2\u306e\u55aa\u5931\u306e\u6bd4\u7387\u3092\u6700\u512a\u5148\u306eKPI\u3068\u307f\u306a\u3059\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u3055\u307e\u3056\u307e\u306a\u4e8b\u696d\u3068\u305d\u306e\u30e6\u30cb\u30c3\u30c8\u3001\u305d\u3057\u3066\u9023\u643a\u3059\u308b\u90e8\u9580\u306f\u3001\u901a\u5e38\u3001\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u306b\u5bfe\u3057\u3066\u6e2c\u5b9a\u3055\u308c\u308b\u3002\u305d\u306e\u7d50\u679c\u3001\u7d44\u7e54\u5168\u4f53\u306b\u308f\u305f\u3063\u3066KPI\u304c\u6df7\u5728\u3059\u308b\u3053\u3068\u306b\u306a\u308b\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u3055\u3089\u306b\u8a73\u3057\u304f <\/span><a href=\"https:\/\/www.questionpro.com\/survey-templates\/employee-evaluation-surveys\/\">\n  <span style=\"font-weight: 400;\">30+ \u7121\u6599\u306e\u5f93\u696d\u54e1\u8a55\u4fa1\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/span>\n<\/a><\/p>\n\n<h2 class=\"wp-block-heading\" id=\"Key_Performance_Indicator_(KPI)_Example\">\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306e\u4f8b<\/h2>\n\n<p><span style=\"font-weight: 400;\">\u3042\u306a\u305f\u304c\u6cd5\u57f7\u884c\u90e8\u9580\u3067\u50cd\u304d\u3001\u9ad8\u901f\u9053\u8def\u3092\u8d70\u308b\u30c9\u30e9\u30a4\u30d0\u30fc\u306e\u901f\u5ea6\u3092\u76e3\u8996\u3057\u3066\u3044\u308b\u3068\u4eee\u5b9a\u3057\u3088\u3046\u3002 \u3042\u306a\u305f\u306f\u30012018\u5e747\u6708\u304b\u30892018\u5e7411\u6708\u307e\u3067\u306e\u30c9\u30e9\u30a4\u30d0\u30fc\u306e\u5e73\u5747\u901f\u5ea6\u3092\u8a08\u7b97\u3059\u308b\u3088\u3046\u547d\u3058\u3089\u308c\u307e\u3057\u305f\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u5834\u5408\u30017\u6708\u304b\u308911\u6708\u307e\u3067\u306e\u30c9\u30e9\u30a4\u30d0\u30fc\u306e\u5e73\u5747\u901f\u5ea6\u3092\u77e5\u3063\u3066\u304a\u304f\u3068\u5f79\u306b\u7acb\u3064\u3060\u308d\u3046\u3002 \u4ed6\u306e\u6708\u306e\u30c9\u30e9\u30a4\u30d0\u30fc\u306e\u5e73\u5747\u6642\u901f\u304c50\u30de\u30a4\u30eb\u3060\u3068\u3059\u308b\u3068\u3001\u3053\u306e\u4f8b\u3067\u6319\u3052\u305f\u6708\u306e\u5e73\u5747\u6642\u901f\u3092\u8a08\u7b97\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">7\u6708\u304b\u308911\u6708\u307e\u3067\u306e\u30c9\u30e9\u30a4\u30d0\u30fc\u306e\u5e73\u5747\u6642\u901f\u309260\u30de\u30a4\u30eb\u3068\u3059\u308b\u3068\u3001\u660e\u3089\u304b\u306b\u3069\u306e\u6708\u3088\u308a\u308210\u30de\u30a4\u30eb\u9ad8\u3044\u6642\u901f\u3067\u8d70\u3063\u3066\u3044\u308b\u3053\u3068\u306b\u306a\u308b\u3002 \u3053\u3053\u3067\u306fKPI\u304c\u660e\u78ba\u306b\u5b9a\u7fa9\u3055\u308c\u3066\u3044\u308b\uff1a<\/span><\/p>\n\n<ul>\n<li><span style=\"font-weight: 400;\">2018\u5e747\u6708\u304b\u30892018\u5e7411\u6708\u307e\u3067\u306e\u30c9\u30e9\u30a4\u30d0\u30fc\u306e\u5e73\u5747\u901f\u5ea6\u3092\u7b97\u51fa\u3059\u308b\u3002<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">2018\u5e74\u306e\u305d\u306e\u4ed6\u306e\u6708\u306e\u30c9\u30e9\u30a4\u30d0\u30fc\u306e\u5e73\u5747\u901f\u5ea6\u3092\u77e5\u308b\u3002<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">2018\u5e747\u6708\u304b\u30892017\u5e7411\u6708\u307e\u3067\u306e\u30c9\u30e9\u30a4\u30d0\u30fc\u306e\u5e73\u5747\u901f\u5ea6\u3092\u77e5\u308b\u3053\u3068\u3002<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">2018\u5e74\u306e\u305d\u306e\u4ed6\u306e\u6708\u306e\u30c9\u30e9\u30a4\u30d0\u30fc\u306e\u5e73\u5747\u901f\u5ea6\u3092\u77e5\u308b\u3053\u3068\u3002<\/span><\/li>\n<\/ul>\n\n<p><span style=\"font-weight: 400;\">\u3053\u3053\u3067\u5225\u306e\u4f8b\u3092\u6319\u3052\u3066\u307f\u3088\u3046\u3002 \u3042\u306a\u305f\u304c\u5730\u5143\u306e\u30d1\u30d6\u306e\u30aa\u30fc\u30ca\u30fc\u3060\u3068\u3057\u3088\u3046\u3002 \u4e3b\u8981\u696d\u7e3e\u6307\u6a19\u3068\u3057\u30661\u4eba\u5f53\u305f\u308a\u5e73\u5747\u30d1\u30a4\u30f3\u30c8\u3092\u8a2d\u5b9a\u3059\u308b\u969b\u30011\u4eba\u5f53\u305f\u308a\u5e73\u57471.4\u30d1\u30a4\u30f3\u30c8\u3001\u5148\u6708\u306e\u5e73\u57471.3\u30d1\u30a4\u30f3\u30c8\u306b\u5bfe\u3057\u30011\u4eba\u5f53\u305f\u308a\u5e73\u57471.2\u30d1\u30a4\u30f3\u30c8\u3067\u3042\u308b\u3053\u3068\u306b\u6c17\u3065\u304d\u307e\u3057\u305f\u3002  <\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u7279\u5b9a\u306e\u4f8b\u3067\u306f\u3001\u7279\u5b9a\u306eKPI\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u4ee5\u524d\u306f\u6c17\u3065\u304b\u306a\u304b\u3063\u305f\u308a\u898b\u9003\u3057\u3066\u3044\u305f\u304b\u3082\u3057\u308c\u306a\u3044\u8cea\u554f\u306e\u7b54\u3048\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u8a73\u7d30\u306f\u3053\u3061\u3089 <\/span><a href=\"https:\/\/www.questionpro.com\/survey-templates\/human-resources-surveys\/\">\n  <span style=\"font-weight: 400;\">50+ \u7121\u6599\u306e\u5f93\u696d\u54e1\u304a\u3088\u3073\u4eba\u6750\u306b\u95a2\u3059\u308b\u8abf\u67fb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/span>\n<\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n<h2 class=\"wp-block-heading\" id=\"Key_Performance_Indicators_(KPI)_Metrics\">\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u30e1\u30c8\u30ea\u30af\u30b9<\/h2>\n\n<p><span style=\"font-weight: 400;\">\u4f55\u3088\u308a\u3082\u307e\u305a\u3001\u7d4c\u55b6\u8005\u3084CEO\u306a\u3089\u8ab0\u3067\u3082\u3001\u300c\u79c1\u306e\u7d44\u7e54\u306e\u696d\u7e3e\u3092\u3069\u306e\u3088\u3046\u306b\u8a55\u4fa1\u3059\u308b\u306e\u304b\u300d\u3068\u76f4\u63a5\u5c0b\u306d\u308b\u3060\u308d\u3046\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u307e\u3042\u3001\u305d\u3046\u3057\u306a\u3044\u552f\u4e00\u306e\u65b9\u6cd5\u306f\u3001\u81ea\u5206\u306e\u76f4\u611f\u306b\u5f93\u3046\u3053\u3068\u3060\u3002 \u3057\u304b\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u529f\u3055\u305b\u308b\u306b\u306f\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3092\u5341\u5206\u306b\u7406\u89e3\u3057\u3001\u95a2\u9023\u3059\u308b\u3059\u3079\u3066\u306e\u90e8\u9580\u306e\u5f79\u5272\u3068\u8cac\u4efb\u3092\u6574\u7406\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002 \u305d\u3057\u3066\u3001\u3053\u308c\u3089\u3059\u3079\u3066\u306f\u3001\u9069\u5207\u306a\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u3084KPI\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u306a\u3057\u306b\u306f\u884c\u3048\u306a\u3044\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u30d3\u30b8\u30cd\u30b9\u30fb\u30e1\u30c8\u30ea\u30af\u30b9\u306f\u3001\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u3068\u3082\u547c\u3070\u308c\u3001\u7d44\u7e54\u306e\u6226\u7565\u76ee\u6a19\u9054\u6210\u306e\u6210\u529f\u3092\u6c7a\u5b9a\u3059\u308b\u6e2c\u5b9a\u53ef\u80fd\u306a\u5024\u3092\u8868\u793a\u3059\u308b\u3002 KPI\u6307\u6a19\u306f\u3001\u7d44\u7e54\u3084\u4e8b\u696d\u304c\u6307\u5b9a\u3055\u308c\u305f\u671f\u9593\u5185\u306b\u76ee\u6a19\u3092\u9054\u6210\u3057\u305f\u304b\u3069\u3046\u304b\u3092\u5224\u65ad\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">KPI\u6307\u6a19\u306f\u4f55\u767e\u3068\u3042\u308b\u304c\u3001\u3059\u3079\u3066\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u306b\u610f\u5473\u306f\u306a\u3044\u3002 \u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306b\u5fdc\u3058\u3066\u3001\u30d3\u30b8\u30cd\u30b9\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u3092\u8ffd\u8de1\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u304c\u3069\u306e\u3088\u3046\u306b\u6a5f\u80fd\u3057\u3066\u3044\u308b\u304b\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u628a\u63e1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u7121\u95a2\u4fc2\u306a\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u306f\u3001\u672c\u5f53\u306b\u91cd\u8981\u306a\u6307\u6a19\u3068\u306a\u308b\u6b63\u3057\u3044\u4e8b\u67c4\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u304b\u3089\u76ee\u3092\u305d\u3089\u3059\u3053\u3068\u306b\u306a\u308b\u3002 \u4ee5\u4e0b\u306f\u3001\u3042\u3089\u3086\u308b\u4f01\u696d\u3084\u7d44\u7e54\u304c\u6e2c\u5b9a\u3092\u76ee\u6307\u3059\u3079\u304d\u3001\u6700\u3082\u95a2\u9023\u6027\u306e\u9ad8\u3044KPI\u6307\u6a19\u3067\u3042\u308b\uff1a<\/span><\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1410\" height=\"1182\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2023\/05\/key-performance-indecators-matrics.jpg\" alt=\"&#x30AD;&#x30FC;&#x30FB;&#x30D1;&#x30D5;&#x30A9;&#x30FC;&#x30DE;&#x30F3;&#x30B9;&#x30FB;&#x30A4;&#x30F3;&#x30C7;&#x30A3;&#x30B1;&#x30FC;&#x30BF;&#x30FC;&#x30FB;&#x30E1;&#x30C8;&#x30EA;&#x30AF;&#x30B9;\" class=\"wp-image-791804\"\/><\/figure>\n\n<ol>\n<li><h3><span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09<\/span><\/h3><a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">\n  <span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2<\/span>\n<\/a><span style=\"font-weight: 400;\">\u306f\u3001KPI\u3084\u30d3\u30b8\u30cd\u30b9\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u5f37\u529b\u306a\u6307\u6a19\u3067\u3042\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3084\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3082\u3042\u308a\u307e\u3059\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e5%be%93%e6%a5%ad%e5%93%a1%e6%ba%80%e8%b6%b3%e5%ba%a6%e8%aa%bf%e6%9f%bb%e3%80%82%e6%88%90%e5%8a%9f%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ae30%e3%81%ae%e8%b3%aa%e5%95%8f\/\">\n  <span style=\"font-weight: 400;\">\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6<\/span>\n<\/a><span style=\"font-weight: 400;\"> \u306e\u30ec\u30d9\u30eb\u3067\u3059\u3002 \u5f8c\u8005\u306e\u5834\u5408\u306f\u3001\u5f93\u696d\u54e1\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u3067\u3042\u308b\u3002<\/span><br\/><br\/><span style=\"font-weight: 400;\">\u6e2c\u5b9a\u65b9\u6cd5<\/span><br\/><span style=\"font-weight: 400;\">\u3053\u306e\u6307\u6a19\u306f10\u70b9\u6e80\u70b9\u3067\u6e2c\u5b9a\u3055\u308c\u30011\u3064\u306e\u5f37\u529b\u306a\u8cea\u554f\u306b\u3088\u3063\u3066\u6c7a\u5b9a\u3055\u308c\u308b\uff1a<\/span><br\/><br\/><span style=\"font-weight: 400;\">&#8220;\u79c1\u305f\u3061\u306e\u7d44\u7e54\u3067\u306e\u5b8c\u5168\u306a\u7d4c\u9a13\u3092\u8003\u616e\u3057\u30010\u304b\u308910\u306e\u30b9\u30b1\u30fc\u30eb\u3067\u3001\u3042\u306a\u305f\u306e\u5bb6\u65cf\u3084\u53cb\u4eba\u306b\u3053\u306e\u7d44\u7e54\u3092\u63a8\u85a6\u3059\u308b\u53ef\u80fd\u6027\u306f\u3069\u306e\u304f\u3089\u3044\u3067\u3059\u304b\u3002&#8221;<\/span><br\/><span style=\"font-weight: 400;\">\u306b\u3088\u308b\u3068<\/span><a href=\"https:\/\/www.questionpro.com\/blog\/net-promoter-score-calculation\/\">\n  <span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2<\/span>\n<\/a><span style=\"font-weight: 400;\">\u5f93\u696d\u54e1\u3084\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u306b\u306f3\u3064\u306e\u30ec\u30d9\u30eb\u304c\u3042\u308b\uff1a<\/span><\/li>\n<\/ol>\n\n<ul>\n<li><b>\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\uff08\u30b9\u30b3\u30a29\uff5e10\uff09\uff1a<\/b> <span style=\"font-weight: 400;\">\u5fe0\u8aa0\u5fc3\u306e\u9ad8\u3044\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u3067\u3001\u9593\u9055\u3044\u306a\u304f\u53e3\u30b3\u30df\u3067\u597d\u610f\u7684\u306a\u8a55\u5224\u3092\u5e83\u3081\u3001\u5bb6\u65cf\u3084\u53cb\u4eba\u3092\u3042\u306a\u305f\u306e\u4f01\u696d\u3084\u7d44\u7e54\u306b\u7d39\u4ecb\u3057\u3066\u304f\u308c\u308b\u3002<\/span><\/li>\n\n\n\n<li><b>\u53d7\u52d5\u7684\uff08\u30b9\u30b3\u30a27-8\uff09\uff1a<\/b> <span style=\"font-weight: 400;\">\u6e80\u8db3\u306f\u3057\u3066\u3044\u308b\u304c\u3001\u3042\u307e\u308a\u4e57\u308a\u6c17\u3067\u306f\u306a\u3044\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u3002<\/span><\/li>\n\n\n\n<li><b>\u96e2\u53cd\u8005\uff08\u30b9\u30b3\u30a20\uff5e6\uff09\uff1a<\/b> <span style=\"font-weight: 400;\">\u5931\u671b\u3057\u305f\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u3067\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u3084\u7d44\u7e54\u306b\u3064\u3044\u3066\u5426\u5b9a\u7684\u306a\u53e3\u30b3\u30df\u3084\u60c5\u5831\u3092\u6d41\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3092\u7c21\u5358\u306b\u50b7\u3064\u3051\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002<\/span><br\/><br\/><span style=\"font-weight: 400;\">\u95a2\u9023\u3059\u308bKPI\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3001\u305d\u306e\u7d50\u679c\u3092\u8a55\u4fa1\u3059\u308c\u3070\u3001\u88fd\u54c1\u3084\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u30d2\u30f3\u30c8\u304c\u5f97\u3089\u308c\u307e\u3059\u3002<\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e5%be%93%e6%a5%ad%e5%93%a1%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e8%aa%bf%e6%9f%bb%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e8%b3%aa%e5%95%8f%e3%80%81%e3%81%9d%e3%81%ae\/\">\n  <span style=\"font-weight: 400;\">\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/span>\n<\/a><span style=\"font-weight: 400;\">\u307e\u305f\u306f <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e5%be%93%e6%a5%ad%e5%93%a1%e6%ba%80%e8%b6%b3%e5%ba%a6%e8%aa%bf%e6%9f%bb%e3%80%82%e6%88%90%e5%8a%9f%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ae30%e3%81%ae%e8%b3%aa%e5%95%8f\/\">\n  <span style=\"font-weight: 400;\">\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u30d2\u30f3\u30c8\u304c\u5f97\u3089\u308c\u307e\u3059\u3002<\/span>\n<\/a><\/li>\n<\/ul>\n\n<ol start=\"2\">\n<li><span style=\"font-family: Raleway, sans-serif; font-size: 24px;\">\u88fd\u54c1\u958b\u767a\u3068\u8ca9\u58f2\u53ce\u5165<\/span> <br\/><span style=\"font-weight: 400;\">\u3053\u306e\u6307\u6a19\u306f\u3001\u3042\u306a\u305f\u306e\u7d44\u7e54\u3084\u30d3\u30b8\u30cd\u30b9\u306b\u3064\u3044\u3066\u591a\u304f\u306e\u3053\u3068\u3092\u7269\u8a9e\u308b\u306e\u3067\u3001\u3053\u308c\u3082\u307e\u305f\u91cd\u8981\u306a\u6307\u6a19\u3067\u3042\u308b\u3002<\/span><br\/><br\/><span style=\"font-weight: 400;\">\u524d\u6708\u6bd4\u306e\u58f2\u4e0a\u9ad8\u3068\u88fd\u54c1\u958b\u767a\u306b\u3088\u3063\u3066\u3001\u5f93\u696d\u54e1\u304c\u88fd\u54c1\u958b\u767a\u3067\u76ee\u6a19\u3092\u9054\u6210\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3001\u9867\u5ba2\u304c\u88fd\u54c1\u3092\u8cfc\u5165\u3059\u308b\u3053\u3068\u306b\u95a2\u5fc3\u3092\u6301\u3063\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3001\u7af6\u5408\u4ed6\u793e\u304c\u3044\u308b\u5834\u5408\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u52aa\u529b\u304c\u6b63\u3057\u3044\u65b9\u5411\u306b\u5411\u304b\u3063\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u306a\u3069\u304c\u308f\u304b\u308b\u3002<\/span><br\/><br\/><span style=\"font-weight: 400;\">\u3053\u306e\u6307\u6a19\u3092\u8a55\u4fa1\u3057\u3001\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u5834\u5408 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/smart%e3%81%aa%e7%9b%ae%e7%9a%84%e3%83%bb%e7%9b%ae%e6%a8%99%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%81%e7%89%b9%e5%be%b4%e3%80%81%e4%be%8b\/\">\n  <span style=\"font-weight: 400;\">\u76ee\u6a19<\/span>\n<\/a><span style=\"font-weight: 400;\">\u3053\u306e\u6307\u6a19\u306f\u3001\u5e02\u5834\u306e\u5909\u5316\u3084\u904e\u53bb\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306a\u3069\u3001\u8907\u6570\u306e\u8981\u56e0\u306b\u5f71\u97ff\u3055\u308c\u308b\u3053\u3068\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3001 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e5%be%93%e6%a5%ad%e5%93%a1%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e8%aa%bf%e6%9f%bb%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e8%b3%aa%e5%95%8f%e3%80%81%e3%81%9d%e3%81%ae\/\">\n  <span style=\"font-weight: 400;\">\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/span>\n<\/a><span style=\"font-weight: 400;\">\u7af6\u5408\u306e\u52d5\u304d\u306a\u3069\u3001\u8907\u6570\u306e\u8981\u56e0\u306b\u5f71\u97ff\u3055\u308c\u308b\u3002<\/span><\/li>\n<\/ol>\n\n<ol start=\"3\">\n<li> <span style=\"font-family: Raleway, sans-serif; font-size: 24px;\">\u5f93\u696d\u54e1\u306e\u6e1b\u5c11<\/span> <br\/><span style=\"font-weight: 400;\">\u3053\u308c\u306f\u3001\u3042\u3089\u3086\u308b\u7d44\u7e54\u3084\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u306e\u6307\u6a19\u306e\u3072\u3068\u3064\u3067\u3042\u308b\u3002 \u96c7\u7528\u4e3b\u306f\u4e00\u822c\u7684\u306b\u6b21\u306e\u3088\u3046\u306b\u8003\u3048\u308b\u3002  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e5%be%93%e6%a5%ad%e5%93%a1%e3%81%ae%e7%b6%ad%e6%8c%81%e3%80%82%e5%be%93%e6%a5%ad%e5%93%a1%e7%b6%ad%e6%8c%81%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%9d%e3%81%97%e3%81%a6%e6%88%a6%e7%95%a5\/\"><span style=\"font-weight: 400;\">\u30a2\u30c8\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3<\/span><\/a><span style=\"font-weight: 400;\"> \u8cb4\u91cd\u306a\u52b4\u50cd\u529b\u306e\u640d\u5931\u3068\u3057\u3066\u3002 \u5f93\u696d\u54e1\u304c\u7d44\u7e54\u3092\u53bb\u308b\u3068\u304d\u3001\u5f7c\u3089\u306f\u5728\u8077\u4e2d\u306b\u57f9\u3063\u305f\u6d17\u7df4\u3055\u308c\u305f\u30b9\u30ad\u30eb\u30bb\u30c3\u30c8\u3092\u6301\u3061\u5e30\u308b\u3002<\/span><br\/><br\/><span style=\"font-weight: 400;\">\u8a00\u3046\u307e\u3067\u3082\u306a\u304f\u3001\u4eba\u54e1\u524a\u6e1b\u306e\u30b3\u30b9\u30c8\u306f\u975e\u5e38\u306b\u9ad8\u304f\u3001\u7d44\u7e54\u306e\u8ca1\u52d9\u72b6\u6cc1\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u304b\u306d\u306a\u3044\u3002<\/span><br\/><br\/>W<span style=\"font-weight: 400;\">\u7d44\u7e54\u304c\u5f93\u696d\u54e1\u3092\u96c7\u7528\u3059\u308b\u5834\u5408\u3001\u5165\u793e\u3001\u7814\u4fee\u3001\u8a2d\u5099\u3001\u798f\u5229\u539a\u751f\u3001\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u306a\u3069\u306e\u95a2\u9023\u30b3\u30b9\u30c8\u3082\u8a08\u7b97\u3055\u308c\u308b\u3002 \u8ffd\u52a0\u8cbb\u7528\u306b\u306f\u3001\u30ea\u30af\u30eb\u30fc\u30bf\u30fc\u3084\u53c2\u52a0\u3059\u308b\u63a1\u7528\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306a\u3069\u306e\u30b9\u30bf\u30c3\u30d5\u306e\u6642\u9593\u304c\u542b\u307e\u308c\u308b\u3002 \u3057\u305f\u304c\u3063\u3066\u3001\u3053\u308c\u306f\u91cd\u8981\u306a\u6307\u6a19\u306e\u3072\u3068\u3064\u3068\u306a\u308b\u3002<\/span><\/li>\n<\/ol>\n\n<ol start=\"4\">\n<li> <span style=\"font-family: Raleway, sans-serif; font-size: 24px;\">\u5f93\u696d\u54e1\u306e\u5e78\u798f<\/span> <br\/><span style=\"font-weight: 400;\">\u65b0\u3057\u3044\u7814\u7a76\u306b\u3088\u308b\u3068\u3001\u5f93\u696d\u54e1\u306f\u5e78\u798f\u3067\u3042\u308c\u3070\u3001\u4ed5\u4e8b\u306b\u304a\u3044\u306612\uff05\u3088\u308a\u52b9\u679c\u7684\u3067\u3042\u308b\u3002 \u5f93\u696d\u54e1\u304c\u6e80\u8db3\u3057\u3066\u3044\u308b\uff1d\u751f\u7523\u6027\u306e\u9ad8\u3044\u5f93\u696d\u54e1\u3001\u3068\u3044\u3046\u5358\u7d14\u306a\u8a08\u7b97\u3060\u3002 \u9ad8\u3044\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u306f\u3001\u30c1\u30fc\u30e0\u3084\u7d44\u7e54\u306b\u5bfe\u3059\u308b\u9577\u671f\u7684\u306a\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u306b\u3064\u306a\u304c\u308b\u3002  <\/span><br\/><br\/><span style=\"font-weight: 400;\">\u3060\u304b\u3089\u3053\u305d\u3001\u5f93\u696d\u54e1\u304c\u7d44\u7e54\u306e\u4e00\u54e1\u3067\u3042\u308b\u3053\u3068\u306b\u6e80\u8db3\u3057\u3001\u8208\u596e\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u5b9a\u671f\u7684\u306b\u30c1\u30a7\u30c3\u30af\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u306a\u306e\u3060\u3002<\/span><\/li>\n<\/ol>\n\n<ol start=\"5\">\n<li> <span style=\"font-family: Raleway, sans-serif; font-size: 24px;\">\u76ee\u6a19\u3068\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306e\u9054\u6210<\/span> <span style=\"font-weight: 400;\">\u3069\u3093\u306a\u30d3\u30b8\u30cd\u30b9\u306b\u3082\u6226\u7565\u7684\u76ee\u6a19\u3068\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u304c\u3042\u308a\u3001\u4f1a\u793e\u306e\u6d3b\u52d5\u3001\u76ee\u6a19\u8a2d\u5b9a\u3001\u305d\u306e\u76ee\u6a19\u9054\u6210\u306e\u305f\u3081\u306b\u5272\u308a\u5f53\u3066\u3089\u308c\u305f\u6642\u9593\u306a\u3069\u3092\u7c21\u5358\u306b\u6982\u89b3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u5272\u308a\u5f53\u3066\u3089\u308c\u305f\u76ee\u6a19\u6570\u3068\u5f93\u696d\u54e1\u306e\u76ee\u6a19\u8a2d\u5b9a\u3092\u9069\u6642\u306b\u30c1\u30a7\u30c3\u30af\u3059\u308b\u3053\u3068\u306f\u3001\u3042\u306a\u305f\u3068\u7d44\u7e54\u304c\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3092\u9054\u6210\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002<\/span><br\/><br\/><span style=\"font-weight: 400;\">\u3055\u3089\u306b\u8a73\u3057\u304f <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e5%be%93%e6%a5%ad%e5%93%a1%e3%83%8d%e3%83%83%e3%83%88%e3%83%97%e3%83%ad%e3%83%a2%e3%83%bc%e3%82%bf%e3%83%bc%e3%82%b9%e3%82%b3%e3%82%a2%ef%bc%88enps%ef%bc%89%e3%80%82enps%e3%81%a8%e3%81%af-%e7%84%a1\/\">\n  <span style=\"font-weight: 400;\">\u5f93\u696d\u54e1\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2-\u5b9a\u7fa9\u3001\u8cea\u554f\u3001\u8a08\u7b97\u5f0f\u3001\u30d9\u30f3\u30c1\u30de\u30fc\u30af<\/span>\n<\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\" id=\"Key_Performance_Indicators_KPIs_Report\">\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19 KPI\u30ec\u30dd\u30fc\u30c8<\/h2>\n\n<p><span style=\"font-weight: 400;\">KPI\u30ec\u30dd\u30fc\u30c8\u306f\u3001\u5f93\u696d\u54e1\u306e\u5b9a\u7740\u7387\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306a\u3069\u3001\u7d44\u7e54\u304c\u9054\u6210\u3057\u305f\u3044\u6570\u5024\u3092\u6b63\u78ba\u306b\u5b9a\u7fa9\u3057\u3001\u8ffd\u8de1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u6226\u7565\u7684\u306a\u76ee\u6a19\u53d6\u308a\u7d44\u307f\u624b\u6cd5\u3067\u3059\u3001 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e5%be%93%e6%a5%ad%e5%93%a1%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e8%aa%bf%e6%9f%bb%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e8%b3%aa%e5%95%8f%e3%80%81%e3%81%9d%e3%81%ae\/\">\n  <span style=\"font-weight: 400;\">\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/span>\n<\/a><span style=\"font-weight: 400;\">\u6e80\u8db3\u5ea6\u3001\u4e8b\u696d\u53ce\u76ca\u3001\u8ca1\u52d9\u6210\u9577\u306a\u3069\u3001\u9054\u6210\u3057\u305f\u3044\u6570\u5024\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e5%be%93%e6%a5%ad%e5%93%a1%e3%81%ae%e7%b6%ad%e6%8c%81%e3%80%82%e5%be%93%e6%a5%ad%e5%93%a1%e7%b6%ad%e6%8c%81%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%9d%e3%81%97%e3%81%a6%e6%88%a6%e7%95%a5\/\">\n  <span style=\"font-weight: 400;\">\u5f93\u696d\u54e1\u6e1b\u5c11\u7387<\/span>\n<\/a><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001\u5730\u57df\uff08\u62e0\u70b9\u304c\u3042\u308b\u5834\u6240\uff09\u3054\u3068\u306e\u5f93\u696d\u54e1\u96e2\u8077\u7387\u3092\u628a\u63e1\u3057\u305f\u3044\u5834\u5408\u3001\u524d\u5e74\u5ea6\u306e\u96e2\u8077\u7387\u3001\u63a1\u7528\u3084\u5165\u793e\u306b\u304b\u304b\u308b\u52b9\u679c\u7684\u306a\u30b3\u30b9\u30c8\u306a\u3069\u3092\u77e5\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 <\/span> <\/p>\n\n<p><span style=\"font-weight: 400;\">\u6d3b\u52d5\u306b\u95a2\u9023\u3059\u308b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u3059\u3079\u3066\u53ce\u96c6\u3057\u3001\u305d\u306e\u30c7\u30fc\u30bf\u3092\u4f7f\u3063\u3066\u524d\u5e74\u5ea6\u3068\u306e\u6e1b\u5c11\u7387\u3092\u5206\u6790\u30fb\u6bd4\u8f03\u3059\u308b\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u306f\u307b\u3093\u306e\u4e00\u4f8b\u3060\u3002 \u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u3001\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u306e\u6307\u6a19\u306e\u4e00\u90e8\u3067\u3042\u308b\u5fc5\u8981\u304c\u3042\u308b\u3068\u5224\u65ad\u3057\u305f\u5c5e\u6027\u3092\u3044\u304f\u3064\u3067\u3082\u6301\u3064\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u53ce\u76ca\u306f\u4e0d\u53ef\u6b20\u306a\u5c5e\u6027\u3067\u3042\u308a\u3001\u901a\u5e38\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304a\u3088\u3073\u55b6\u696d\u30c1\u30fc\u30e0\u306e\u4e3b\u8981\u306aKPI\u3067\u3042\u308b\u3002 \u76ee\u6a19\u306f\u4f1a\u8a08\u5e74\u5ea6\u306e\u521d\u3081\u3001\u3042\u308b\u3044\u306f\u305d\u308c\u4ee5\u524d\u306b\u6c7a\u5b9a\u3055\u308c\u308b\u3002 1\u5e74\u3092\u901a\u3057\u3066\u306e\u9032\u6357\u72b6\u6cc1\u3092\u628a\u63e1\u3059\u308b\u306e\u304c\u3069\u308c\u307b\u3069\u7c21\u5358\u304b\u3001\u60f3\u50cf\u3057\u3066\u307f\u3066\u307b\u3057\u3044\uff01<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u4ee5\u4e0b\u306f\u3001KPI\u30ec\u30dd\u30fc\u30c8\u304c\u3069\u306e\u3088\u3046\u306b\u898b\u3048\u308b\u304b\u306e\u4f8b\u3067\u3042\u308b\uff1a<\/span><\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/11\/Blog-Insert-Image.jpg\" alt=\"\"\/><\/figure>\n\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u3068KPI\u6307\u6a19\u3092\u898b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u7d44\u7e54\u306f\u3001\u4efb\u610f\u306e\u6642\u70b9\u3067\u81ea\u5206\u81ea\u8eab\u3092\u6574\u7406\u3057\u3001\u5f93\u696d\u54e1\u306e\u9032\u6357\u72b6\u6cc1\u3092\u30d5\u30a9\u30ed\u30fc\u3059\u308b\u305f\u3081\u306b\u90e8\u9580\u9577\u3068\u9023\u7d61\u3092\u53d6\u308a\u5408\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n\n<h2 class=\"wp-block-heading\" id=\"How_QuestionPro_helps_in_measuring_key_performance_indicators?\">QuestionPro\u306f\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u306e\u6e2c\u5b9a\u306b\u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3061\u307e\u3059\u304b\uff1f<\/h2>\n\n<p><span style=\"font-weight: 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400;\">QuestionPro\u306f\u3001\u7279\u5b9a\u306eKPI\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306e\u4f7f\u3044\u3084\u3059\u3044\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3067\u3059\u3002 KPI\u3068\u9023\u52d5\u3057\u305f\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u306b\u306f\u3001\u9069\u5207\u306a\u8cea\u554f\u3068\u56de\u7b54\u30aa\u30d7\u30b7\u30e7\u30f3\u3067\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li> <span style=\"font-family: Raleway, sans-serif; font-size: 24px;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6<\/span> <br\/><span style=\"font-weight: 400;\">QuestionPro\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u8abf\u67fb\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u8abf\u67fb\u3001\u30e2\u30d0\u30a4\u30eb\u8abf\u67fb\u3001\u7d19\u8abf\u67fb\u306a\u3069\u3001\u8907\u6570\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 \u9867\u5ba2\u3001\u5f93\u696d\u54e1\u3001\u5229\u5bb3\u95a2\u4fc2\u8005\u306a\u3069\u306e\u5bfe\u8c61\u8005\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u914d\u5e03\u3057\u3001KPI\u306e\u6e2c\u5b9a\u306b\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li> <span style=\"font-family: Raleway, sans-serif; font-size: 24px;\">\u8cea\u554f\u306e\u30bf\u30a4\u30d7\u3068\u30ed\u30b8\u30c3\u30af<\/span> <br\/><span style=\"font-weight: 400;\">QuestionPro\u306f\u3001\u591a\u80a2\u9078\u629e\u5f0f\u3001\u81ea\u7531\u5f62\u5f0f\u3001\u30ea\u30c3\u30ab\u30fc\u30c8\u5c3a\u5ea6\u3001\u304a\u3088\u3073\u8a55\u4fa1\u5c3a\u5ea6\u306e\u8cea\u554f\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u8cea\u554f\u30bf\u30a4\u30d7\u306f\u3001\u5b9a\u91cf\u7684\u304a\u3088\u3073\u5b9a\u6027\u7684\u306a KPI \u30c7\u30fc\u30bf\u3092\u628a\u63e1\u3057\u307e\u3059\u3002 QuestionPro\u306e\u30ed\u30b8\u30c3\u30af\u6a5f\u80fd\u3067\u306f\u3001\u56de\u7b54\u8005\u306e\u56de\u7b54\u306b\u57fa\u3065\u3044\u3066\u30b9\u30ad\u30c3\u30d7\u30d1\u30bf\u30fc\u30f3\u3084\u5206\u5c90\u3092\u9069\u7528\u3057\u3001KPI\u306b\u95a2\u9023\u3059\u308b\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li> <span style=\"font-family: Raleway, sans-serif; font-size: 24px;\">\u30c7\u30fc\u30bf\u5206\u6790<\/span> <br\/><span style=\"font-weight: 400;\">QuestionPro\u306f\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u53ce\u96c6\u3055\u308c\u308b\u3068\u3001\u5f37\u529b\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u5206\u6790\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30ec\u30dd\u30fc\u30c8\u3001\u30c7\u30fc\u30bf\u30d5\u30a3\u30eb\u30bf\u30fc\u3001\u30af\u30ed\u30b9\u96c6\u8a08\u3001\u7d71\u8a08\u5206\u6790\u306a\u3069\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u3092\u5206\u6790\u3059\u308b\u305f\u3081\u306e\u3042\u3089\u3086\u308b\u6a5f\u80fd\u304c\u5229\u7528\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u306f\u3001\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306b\u95a2\u3059\u308b\u30c7\u30fc\u30bf\u306e\u89e3\u91c8\u3068\u7406\u89e3\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li> <span style=\"font-family: Raleway, sans-serif; font-size: 24px;\">\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0<\/span> <br\/><span style=\"font-weight: 400;\">QuestionPro\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001KPI\u306e\u6e2c\u5b9a\u5024\u3092\u696d\u754c\u6a19\u6e96\u3084\u7af6\u5408\u4ed6\u793e\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3068\u6bd4\u8f03\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u76f8\u5bfe\u7684\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u3092\u5f97\u3066\u3001\u6539\u5584\u70b9\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li> <span style=\"font-family: Raleway, sans-serif; font-size: 24px;\">\u5831\u544a\u3068\u5171\u6709<\/span> <br\/><span style=\"font-weight: 400;\">QuestionPro\u3067\u306f\u3001\u8a73\u7d30\u306a\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u3001\u95a2\u4fc2\u8005\u3068\u5171\u6709\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 PDF\u307e\u305f\u306fExcel\u3067\u30ec\u30dd\u30fc\u30c8\u3092\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u3057\u3001KPI\u6e2c\u5b9a\u95a2\u4fc2\u8005\u306b\u9001\u4fe1\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<ul>\n<li> <span style=\"font-family: Raleway, sans-serif; font-size: 24px;\">\u7d99\u7d9a\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/span> <br\/><span style=\"font-weight: 400;\">QuestionPro\u3067\u306f\u3001\u30d1\u30eb\u30b9\u8abf\u67fb\u3068\u81ea\u52d5\u30a2\u30f3\u30b1\u30fc\u30c8\u914d\u4fe1\u306b\u3088\u308a\u3001\u5b9a\u671f\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001KPI\u306e\u6539\u5584\u3092\u8ffd\u8de1\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8ffd\u8de1\u3057\u3001\u30c7\u30fc\u30bf\u3067KPI\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n\n<p><span style=\"font-weight: 400;\">\u95a2\u9023\u3059\u308b\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3001\u8a55\u4fa1\u3001\u5831\u544a\u3059\u308b\u3053\u3068\u3067\u3001KPI\u3092\u52b9\u679c\u7684\u306b\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 QuestionPro\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8ffd\u8de1\u3057\u3001\u958b\u767a\u9818\u57df\u3092\u898b\u3064\u3051\u3001\u7d44\u7e54\u306e\u76ee\u6a19\u306b\u6cbf\u3063\u305f\u8ce2\u660e\u306a\u6c7a\u5b9a\u3092\u4e0b\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">\u58f2\u4e0a\u7dcf\u5229\u76ca\u7387\u3068\u7d14\u5229\u76ca\u7387\u306e\u4e21\u65b9\u3092\u8abf\u3079\u3001\u81ea\u793e\u304c\u3069\u308c\u3060\u3051\u9ad8\u3044\u30ea\u30bf\u30fc\u30f3\u3092\u751f\u307f\u51fa\u3059\u306e\u306b\u9577\u3051\u3066\u3044\u308b\u304b\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u3082\u304a\u5fd8\u308c\u306a\u304f\u3002 \u3054\u767b\u9332\u306e\u4e0a\u3001\u3053\u306e\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3057\u305f\u4eba\u6750\u30d7\u30ed\u30bb\u30b9\u306e\u6539\u5584\u65b9\u6cd5\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n\n<p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/workforce\/book-a-demo\/?sourceRef=blog\" target=\"_blank\" rel=\"noopener\">\n  <button>\u30c7\u30e2\u3092\u4e88\u7d04\u3059\u308b<\/button>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/workforce\/\" rel=\"noopener\">\n  <button>\u3082\u3063\u3068\u77e5\u308a\u305f\u3044<\/button>\n<\/a><\/p><p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u3068\u306f\u3001\u4f01\u696d\u304c\u81ea\u793e\u306e\u696d\u7e3e\u3068 [&hellip;]<\/p>\n","protected":false},"author":86,"featured_media":791799,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1161],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff1a\u5b9a\u7fa9\u3001\u6307\u6a19\u3001\u4f8b<\/title>\n<meta name=\"description\" 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