{"id":800305,"date":"2022-04-05T10:16:29","date_gmt":"2022-04-05T10:16:29","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/cx%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%e6%88%90%e5%8a%9f%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ae6%e3%81%a4%e3%81%ae%e3%83%92%e3%83%b3%e3%83%88-%e7%81%ab%e6%9b%9c%e6%97%a5-cx%e3%81%ae%e8%80%83\/"},"modified":"2022-04-05T10:16:29","modified_gmt":"2022-04-05T10:16:29","slug":"cx%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%e6%88%90%e5%8a%9f%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ae6%e3%81%a4%e3%81%ae%e3%83%92%e3%83%b3%e3%83%88-%e7%81%ab%e6%9b%9c%e6%97%a5-cx%e3%81%ae%e8%80%83","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/cx%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%e6%88%90%e5%8a%9f%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ae6%e3%81%a4%e3%81%ae%e3%83%92%e3%83%b3%e3%83%88-%e7%81%ab%e6%9b%9c%e6%97%a5-cx%e3%81%ae%e8%80%83\/","title":{"rendered":"CX\u30d7\u30ed\u30b0\u30e9\u30e0\u6210\u529f\u306e\u305f\u3081\u306e6\u3064\u306e\u30d2\u30f3\u30c8 – CX\u30c1\u30e5\u30fc\u30ba\u30c7\u30fc\u8003"},"content":{"rendered":"

\u4f1a\u793e\u3092\u4f5c\u308a\u3001\u7d4c\u55b6\u3059\u308b\u306e\u306f\u7c21\u5358\u306a\u3053\u3068\u3067\u306f\u306a\u3044\u3002 \u8cb7\u3044\u7269\u306b\u884c\u304f\u3068\u304d\u3001\u30a8\u30f3\u30bf\u30fc\u30c6\u30a4\u30e1\u30f3\u30c8\u306b\u53c2\u52a0\u3059\u308b\u3068\u304d\u3001\u8eca\u3092\u8cfc\u5165\u3059\u308b\u3068\u304d\u3001\u307b\u3068\u3093\u3069\u306e\u4eba\u306f\u307b\u3068\u3093\u3069\u6c17\u306b\u3057\u306a\u3044\u3002 \u305d\u308c\u306f\u3001\u88fd\u54c1\u3092\u9867\u5ba2\u306e\u624b\u306b\u5c4a\u3051\u308b\u3053\u3068\u306b\u3068\u3069\u307e\u3089\u306a\u3044\u3002<\/p>\n

\u9867\u5ba2\u304c\u671b\u3080\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u3092\u78ba\u5b9f\u306b\u624b\u306b\u5165\u308c\u3001\u63d0\u4f9b\u4fa1\u5024\u3092\u7dad\u6301\u3057\u3001\u5229\u76ca\u3092\u4e0a\u3052\u7d9a\u3051\u308b\u305f\u3081\u306b\u3001\u6bce\u65e5\u4f55\u5343\u3082\u306e\u6c7a\u65ad\u304c\u4e0b\u3055\u308c\u308b\u3002
\n\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u3053\u308c\u30893\u3064\u306e\u9818\u57df\u3059\u3079\u3066\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306e1\u3064\u3067\u3042\u308b\u304c\u3001\u4ed6\u306e\u9818\u57df\u304c\u30c1\u30a7\u30c3\u30af\u3055\u308c\u306a\u3044\u307e\u307e\u3067\u3042\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u4e00\u65b9\u3067\u3001\u4e88\u7b97\u9805\u76ee\u306b\u8ffd\u3044\u3084\u3089\u308c\u304c\u3061\u3067\u3042\u308b\u3002 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304c\u671b\u3080\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3001\u305d\u3057\u3066\u4fa1\u5024\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\uff08\u30d6\u30e9\u30f3\u30c9\u306e\u305f\u3081\u3067\u3042\u308c\u3001\u30d9\u30f3\u30c0\u30fc\u306e\u305f\u3081\u3067\u3042\u308c\u3001\u5229\u76ca\u3092\u4e0a\u3052\u308b\u3053\u3068\u306f\u5b9f\u52d9\u5bb6\u306e\u8cac\u4efb\u3067\u3042\u308b\uff09\u3002<\/p>\n

CX\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u6210\u529f\u306b\u5c0e\u304f6\u3064\u306e\u30cf\u30c3\u30af<\/h2>\n

\u3082\u3057\u3042\u306a\u305f\u304c <\/span>
\n \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/span>
\n<\/a> \u30d7\u30ed\u30b0\u30e9\u30e0\u3067\u306f\u3001\u5e38\u306b\u4fa1\u5024\u3092\u5b9f\u8a3c\u3059\u308b\u3053\u3068\u306b\u5c3d\u304d\u308b\u3002 \u4ee5\u4e0b\u306b\u6319\u3052\u308b6\u3064\u306e\u63a8\u5968\u4e8b\u9805\u306b\u5f93\u3046\u3053\u3068\u3067\u3001\u3042\u306a\u305f\u306f\u3001\u305d\u306e\u72b6\u614b\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/span>
\n \u9867\u5ba2\u7d4c\u9a13\u6226\u7565<\/span>
\n<\/a>\u3092\u8d85\u3048\u305f <\/span>
\n \u9867\u5ba2\u306e\u58f0<\/span>
\n<\/a>\u30d3\u30b8\u30cd\u30b9\u3092\u5e45\u5e83\u304f\u30b5\u30dd\u30fc\u30c8\u3059\u308b<\/span><\/p>\n

1.\u65c5\u3092\u7406\u89e3\u3059\u308b<\/span><\/h3>\n

\u3053\u308c\u306f\u76f4\u611f\u7684\u306b\u7406\u89e3\u3067\u304d\u308b\u306f\u305a\u3060\u304c\u3001\u3057\u3070\u3057\u3070\u8ff7\u5b50\u306b\u306a\u308b\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6e2c\u5b9a\u304c\u521d\u3081\u3066\u306e\u4f01\u696d\u3067\u3042\u308c\u3001\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u5237\u65b0\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u4f01\u696d\u3067\u3042\u308c\u3001\u79c1\u304c\u76ee\u306b\u3059\u308b\u6700\u3082\u4e00\u822c\u7684\u306a\u9593\u9055\u3044\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6e2c\u5b9a\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u6b63\u78ba\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3067\u304d\u3066\u3044\u306a\u3044\u3053\u3068\u3067\u3059\u3002 <\/span>
\n \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/span>
\n<\/a>\u3092\u4f5c\u6210\u3057\u3001\u5e38\u306b\u6700\u65b0\u306e\u72b6\u614b\u306b\u4fdd\u3064\u3002 <\/span> <\/p>\n

\u983b\u5ea6\u306f\uff1f \u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u5e83\u544a\u30c1\u30e3\u30f3\u30cd\u30eb\u3092\u8ffd\u52a0\u3059\u308b\u305f\u3073\u306b <\/span>\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u304c\u767a\u8868\u3055\u308c\u308b\u305f\u3073\u306b\u3002 \u7af6\u5408\u4ed6\u793e\u304c\u65b0\u305f\u306b\u53c2\u5165\u3057\u305f\u308a\u64a4\u9000\u3057\u305f\u308a\u3059\u308b\u305f\u3073\u306b\u3002  <\/span><\/p>\n

\u7279\u306b\u521d\u3081\u3066\u3060\u3063\u305f\u308a\u3001\u4e45\u3057\u3076\u308a\u3060\u3063\u305f\u308a\u3059\u308b\u3068\u3001\u30d5\u30eb\u30bf\u30a4\u30e0\u306e\u4ed5\u4e8b\u306b\u306a\u308b\u3088\u3046\u306b\u601d\u3048\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002  \u3057\u304b\u3057\u3001\u7d99\u7d9a\u7684\u306b\u6700\u65b0\u306e\u72b6\u614b\u306b\u4fdd\u3064\u306e\u3067\u3042\u308c\u3070\u3001\u5c0f\u3055\u306a\u8abf\u6574\u3092\u884c\u3044\u3001\u4e0b\u6d41\u3078\u306e\u5f71\u97ff\u3092\u898b\u76f4\u3059\u3060\u3051\u3067\u3088\u3044\u3002  \u3053\u308c\u306b\u3088\u3063\u3066\u65e5\u5e38\u7684\u306a\u5f71\u97ff\u306f\u6700\u5c0f\u9650\u306b\u6291\u3048\u3089\u308c\u308b\u304c\u3001\u7d44\u7e54\u5168\u4f53\u3067\u5b9a\u671f\u7684\u306b\u30ea\u30d5\u30ec\u30c3\u30b7\u30e5\u3059\u308b\u3053\u3068\u3082\u691c\u8a0e\u3059\u3079\u304d\u3060\uff08IT\u90e8\u9580\u304c\u65b0\u3057\u3044\u6697\u53f7\u901a\u8ca8\u6c7a\u6e08\u30b7\u30b9\u30c6\u30e0\u306b\u3064\u3044\u3066\u4f1d\u3048\u5fd8\u308c\u305f\u5834\u5408\u306b\u5099\u3048\u3066\uff09\u3002  <\/span><\/p>\n

2.\u6e2c\u5b9a<\/span><\/h3>\n

\u3053\u308c\u306f\uff08\u7279\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u63d0\u4f9b\u8005\u306b\u3068\u3063\u3066\u306f\uff09\u5f53\u7136\u306e\u3053\u3068\u306e\u3088\u3046\u306b\u601d\u3048\u308b\u304c\u3001\u30ea\u30b9\u30cb\u30f3\u30b0\u30dd\u30b9\u30c8\u30921\u3064\u6301\u3064\u3060\u3051\u3067\u306f\u5341\u5206\u3067\u306f\u306a\u3044\u3002 \u4e8c\u4eba\uff1f 3\u4eba\uff1f \u305d\u308c\u3067\u3082\u307e\u3060\u5341\u5206\u3067\u306f\u306a\u3044\u3060\u308d\u3046\u3002  <\/span><\/p>\n

\u79c1\u305f\u3061\u306f\u3057\u3070\u3057\u3070\u3001\u300c\u5927\u898f\u6a21\u306aCX\u30d7\u30ed\u30b0\u30e9\u30e0\u300d\u3092\u5c55\u958b\u3059\u308b\u3053\u3068\u3070\u304b\u308a\u306b\u6c17\u3092\u53d6\u3089\u308c\u3001\u6b21\u306e\u3088\u3046\u306a\u9867\u5ba2\u4f53\u9a13\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304c\u6570\u591a\u304f\u3042\u308b\u3053\u3068\u3092\u5fd8\u308c\u3066\u3057\u307e\u3046\u3002 <\/span>
\n \u9867\u5ba2\u4f53\u9a13\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8<\/span>
\n<\/a> – \u3042\u308b\u3044\u306f\u3001\u79c1\u305f\u3061\u306e\u4ed5\u4e8b\u3092\u3084\u308a\u3084\u3059\u304f\u3059\u308b\u305f\u3081\u306b\u6e2c\u5b9a\u3057\u306a\u3044\u3053\u3068\u3092\u9078\u629e\u3059\u308b\u3002 \u3082\u3057\u30012\u3064\u304b3\u3064\u306e\u5927\u304d\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u6e2c\u5b9a\u3060\u3051\u306b\u96c6\u4e2d\u3057\u3066\u3044\u308b\u306e\u3067\u3042\u308c\u3070\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u306b\u8033\u3092\u50be\u3051\u3001\u5341\u5206\u306a\u30ea\u30b9\u30cb\u30f3\u30b0\u30fb\u30dd\u30b9\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u306a\u3044\u3053\u3068\u306b\u306a\u308b\u3002  <\/span><\/p>\n

QuestionPro\u304c\u7121\u5236\u9650\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u7406\u7531\u306f\u3001\u9867\u5ba2\u304b\u3089\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u3067\u3059\u3002 <\/span>
\n \u9867\u5ba2\u4f53\u9a13\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/span>
\n<\/a> \u305f\u3068\u3048\u305d\u308c\u304c\u5c11\u91cf\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u3042\u3063\u3066\u3082\u3002 \u3053\u308c\u306f\u3001\u300c\u7d71\u8a08\u7684\u306b\u6709\u52b9\u306a\u30b5\u30f3\u30d7\u30eb\u3092\u5f97\u308b\u300d\u3053\u3068\u3067\u306f\u306a\u304f\u3001\u300c\u65c5\u5168\u4f53\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u610f\u601d\u6c7a\u5b9a\u306b\u5f79\u7acb\u3066\u308b\u300d\u3053\u3068\u3067\u3042\u308b\u3002<\/span><\/p>\n

\u307b\u3093\u306e10\u5e74\u524d\u307e\u3067\u306f\u3001\u307b\u3068\u3093\u3069\u306e\u4f01\u696d\u304c\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u307b\u3068\u3093\u3069\u5229\u7528\u3057\u3066\u3044\u306a\u304b\u3063\u305f\u304c\u3001\u4eca\u3067\u306f\u307b\u3068\u3093\u3069\u306e\u4f01\u696d\u304c\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u60a9\u307f\u3084\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u3001\u9867\u5ba2\u3068\u306e\u53cc\u65b9\u5411\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u5229\u7528\u3057\u3066\u3044\u308b\u3002<\/span><\/p>\n

3.\u6e2c\u5b9a\u3092\u8d85\u3048\u308b<\/span><\/h3>\n

\u79c1\u306f\u6570\u5b66\u8005\u3060\u3002 \u3057\u304b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3084\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u898b\u308b\u3068\u304d\u3001\u79c1\u304c\u4e00\u756a\u805e\u304d\u305f\u304f\u306a\u3044\u8a00\u8449\u306f\u300c\u7d71\u8a08\u7684\u306b\u6709\u610f\u306a\u5dee\u300d\u3067\u3042\u308b\u3002 \u3053\u306e\u8a00\u8449\u306f\u901a\u5e38\u3001\u8cac\u4efb\u9003\u308c\u3084\u4ed5\u4e8b\u56de\u907f\u306e\u305f\u3081\u306b\u6301\u3061\u51fa\u3055\u308c\u308b\u3002  <\/span><\/p>\n

\u7d71\u8a08\u4e0a\u306e\u7570\u5e38\u5024\u300d\u3060\u304b\u3089\u82e6\u60c5\u306b\u306f\u5fdc\u3058\u306a\u3044\u3001\u3068\u9867\u5ba2\u306b\u8a00\u3046\u3053\u3068\u3092\u60f3\u50cf\u3067\u304d\u308b\u3060\u308d\u3046\u304b\uff1f \u7d76\u5bfe\u306b\u30c0\u30e1\u3067\u3059\u3002 \u7d71\u8a08\u7684\u6709\u610f\u6027\u3092\u6c17\u306b\u3059\u308b\u306e\u3067\u3042\u308c\u3070\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u6570\u5024\u3092\u9054\u6210\u3059\u308b\u3053\u3068\u306b\u96c6\u4e2d\u3057\u3059\u304e\u3066\u3044\u308b\u3002 <\/span><\/p>\n

\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u306b\u304a\u3044\u3066\u3001\u7d71\u8a08\u7684\u6709\u610f\u6027\u3092\u6c17\u306b\u3059\u308b\u3053\u3068\u306f\u3088\u304f\u3042\u308b\u3002 <\/span>
\n \u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790<\/span>
\n<\/a> ?CEO\u304c\u30b9\u30b3\u30a2\u306e\u4f4e\u4e0b\u306b\u3064\u3044\u3066\u5c0b\u306d\u308b\u3068\u304d\u3001\u5f7c\u3089\u306f\u300c\u7d71\u8a08\u7684\u6709\u610f\u6027\u306b\u3064\u3044\u3066\u306e\u91cd\u8981\u306a\u60c5\u5831\u300d\u3067\u306f\u306a\u304f\u3001\u305d\u308c\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u3042\u308b\u304b\u3069\u3046\u304b\u3092\u805e\u304d\u305f\u3044\u306e\u3067\u3059\u3002  <\/span> <\/p>\n

\u30c9\u30e9\u30a4\u30d0\u30fc\u5206\u6790\u3092\u8d85\u3048\u3066\u3001QuestionPro\u5c02\u7528\u30c4\u30fc\u30eb\u306e\u3088\u3046\u306a\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3059\u308b <\/span>
\n NPS+<\/span>
\n<\/a>\u306e\u3088\u3046\u306a\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u6839\u672c\u7684\u306a\u539f\u56e0\u3092\u7c21\u5358\u306b\u8a55\u4fa1\u3067\u304d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u5171\u5275\u3084\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u6295\u7968\u3092\u6d3b\u7528\u3057\u3066\u3001\u9867\u5ba2\u304c\u3088\u308a\u5fe0\u5b9f\u306a\u9867\u5ba2\u3068\u306a\u308b\u305f\u3081\u306e\u30a2\u30a4\u30c7\u30a2\u3092\u767a\u898b\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u3002<\/span><\/p>\n

4.\u5fdc\u3048\u308b<\/span><\/h3>\n

\u3053\u308c\u306f\u8a00\u3046\u307e\u3067\u3082\u306a\u3044\u3053\u3068\u306e\u3088\u3046\u306b\u601d\u3048\u308b\u304c\u3001\u305d\u308c\u3067\u3082\u79c1\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u9867\u5ba2\u306e\u58f0\u3092\u805e\u304f\u6295\u7a3f\u3067\u5bc4\u305b\u3089\u308c\u305f\u82e6\u60c5\u306b\u3001\u6b21\u306e\u3088\u3046\u306a\u65b9\u6cd5\u3067\u5bfe\u5fdc\u3057\u306a\u3044\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u304c\u3044\u304b\u306b\u591a\u3044\u304b\u3092\u76ee\u306e\u5f53\u305f\u308a\u306b\u3057\u3066\u9a5a\u3044\u3066\u3044\u308b\u3002 <\/span>
\n \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7<\/span>
\n<\/a> <\/span> <\/p>\n

\u30af\u30ed\u30fc\u30ba\u30c9\u30fb\u30eb\u30fc\u30d7\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30c4\u30fc\u30eb\u306f\u5fc5\u8981\u306a\u3044\u300d\uff08\u591a\u304f\u306e\u5834\u5408\u3001\u6570\u30c9\u30eb\u306e\u4e88\u7b97\u7bc0\u7d04\u306b\u95a2\u9023\u3059\u308b\uff09\u3068\u3044\u3046\u8a00\u8449\u3092\u805e\u304f\u3068\u3001\u79c1\u306f\u30b7\u30e7\u30c3\u30af\u3092\u53d7\u3051\u308b\u3002 \u4f01\u696d\u304c\u305d\u308c\u3092\u3057\u306a\u3044\u7406\u7531\u306f\u305f\u304f\u3055\u3093\u3042\u308b\u3060\u308d\u3046\u304c\u3001\u3059\u3079\u304d\u7406\u7531\u3092\u3072\u3068\u3064\u3060\u3051\u6319\u3052\u3066\u304a\u3053\u3046\u3002  \u3001\u82e6\u60c5\u306b\u5bfe\u5fdc\u3057\u306a\u3051\u308c\u3070\u3001\u9867\u5ba2\u3092\u5931\u3046\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3002  <\/span><\/p>\n

\u3057\u304b\u3057\u3001\u300c\u62dd\u5553\u3001\u8cb4\u793e\u307e\u3059\u307e\u3059\u3054\u6e05\u6804\u306e\u3053\u3068\u3068\u304a\u6176\u3073\u7533\u3057\u4e0a\u3052\u307e\u3059\u3002 <\/span><\/p>\n

5.\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\uff08CLF\uff09\u4ee5\u4e0a<\/span><\/h3>\n

\u4e16\u306e\u4e2d\u306b\u306f\u3001”\u30b9\u30b3\u30a2\u3001\u30b3\u30e1\u30f3\u30c8\u3001CLF<\/a>“\u30b7\u30b9\u30c6\u30e0\u3092\u62bc\u3057\u4ed8\u3051\u308b\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u304c\u305f\u304f\u3055\u3093\u3042\u308b\u3002 \u3042\u306a\u305f\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u6d3e\u624b\u306a\u30c1\u30e3\u30fc\u30c8\u3001\u30af\u30fc\u30eb\u306a\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3001\u305d\u3057\u3066\u4eba\u5de5\u77e5\u80fd\u306e\u6b21\u306e\u6ce2\u3092\u898b\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\uff08\u3061\u306a\u307f\u306b – \u3059\u3079\u3066QuestionPro\u3082\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3082\u306e\u3067\u3059\uff09\u3002 CLF\u306e\u300c\u30a2\u30a6\u30bf\u30fc\u30fb\u30eb\u30fc\u30d7\u300d\u3068\u547c\u3070\u308c\u308b\u3001\u3088\u308a\u6226\u7565\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u691c\u8a0e\u3059\u308b\u3053\u3068\u3060\u3002  <\/span><\/p>\n

\u30b5\u30a4\u30ed\u3067\u306e\u6e2c\u5b9a\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u7d44\u7e54\u5168\u4f53\u304b\u3089\u90e8\u9580\u30ea\u30fc\u30c0\u30fc\u3092\u96c6\u3081\u3001\u4f53\u7cfb\u7684\u306a\u554f\u984c\u306e\u6839\u672c\u539f\u56e0\u3092\u89e3\u6c7a\u3059\u308b\u3002 \u79c1\u305f\u3061\u306e\u30a2\u30a6\u30bf\u30fc\u30fb\u30eb\u30fc\u30d7\u30fb\u30b7\u30b9\u30c6\u30e0\u306f<\/a>\u3001\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u5168\u4f53\u3092\u898b\u6e21\u3057\u3001\u6839\u672c\u539f\u56e0\u3092\u7279\u5b9a\u3057\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u4fee\u6b63\u3059\u308b\u305f\u3081\u306e\u8a08\u753b\u3068\u8cac\u4efb\u3092\u69cb\u7bc9\u3057\u3001\u5f71\u97ff\u3092\u76f4\u63a5\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 CEO\u3068\u4f1a\u3063\u3066\u300c\u7d71\u8a08\u7684\u6709\u610f\u6027\u300d\u306b\u3064\u3044\u3066\u8a71\u3059\u3088\u308a\u3082\u3001\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u50cd\u304f\u30c1\u30fc\u30e0\u3092\u898b\u305b\u308b\u65b9\u304c\u3001\u5f7c\u5973\u306e\u5370\u8c61\u306b\u6b8b\u308b\u3060\u308d\u3046\u3002<\/span><\/p>\n

6.\u5f93\u696d\u54e1\u3092\u542b\u3081\u308b<\/span><\/h3>\n

\u3053\u308c\u3082\u5f53\u7136\u306e\u3053\u3068\u306e\u3088\u3046\u306b\u601d\u3048\u308b\u304c\u3001\u305d\u308c\u3067\u30822\u3064\u306e\u65b9\u6cd5\u306e\u3069\u3061\u3089\u304b\u3001\u5834\u5408\u306b\u3088\u3063\u3066\u306f\u4e21\u65b9\u306b\u3088\u3063\u3066\u7f6e\u304d\u53bb\u308a\u306b\u3055\u308c\u3066\u3044\u308b\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u62c5\u5f53\u3059\u308b\u5f93\u696d\u54e1\u3082\u307e\u305f\u3001\u7a4d\u6975\u7684\u306b\u95a2\u4e0e\u3059\u308b\u3088\u3046\u306b\u3059\u308b\u3002 \u3072\u3068\u3064\u306f\u3001\u9867\u5ba2\u306b\u9069\u5207\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u78ba\u5b9f\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3060\u3002 \u591a\u304f\u306e\u4ed6\u793e\u304c\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u30fb\u30e6\u30fc\u30b6\u30fc\u3054\u3068\u306b\u8ab2\u91d1\u3057\u3066\u3044\u308b\u306e\u306b\u5bfe\u3057\u3001\u79c1\u305f\u3061\u306f\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u30fb\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u7121\u5236\u9650\u306b\u3057\u3066\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u30e2\u30d0\u30a4\u30eb\u30fb\u30ec\u30dd\u30fc\u30c8\u30fb\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3082\u7121\u6599\u3067\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002 <\/span><\/p>\n

\u5f93\u696d\u54e1\u306b\u63a5\u5ba2\u3092\u4efb\u305b\u3089\u308c\u308b\u306e\u3067\u3042\u308c\u3070\u3001\u9867\u5ba2\u7406\u89e3\u306b\u5f79\u7acb\u3064\u30c7\u30fc\u30bf\u3092\u4efb\u305b\u308b\u3079\u304d\u3060\u3002 \u3053\u306e\u95a2\u4e0e\u306e\u7b2c\u4e8c\u306e\u90e8\u5206\u306f\u3001\u5f7c\u3089\u304c\u6e80\u8db3\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002  <\/span><\/p>\n

\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u306e\u306f\u6642\u306b\u6050\u308d\u3057\u3044\u3053\u3068\u3060\u304c\u3001\u6700\u8fd1\u4f55\u304b\u60aa\u3044\u3053\u3068\u304c\u8d77\u3053\u3063\u305f\u3068\u308f\u304b\u3063\u3066\u3044\u3066\u3082\uff08\u4f8b\u3048\u3070\u3001\u3053\u306e\u8a71\u306e\u3088\u3046\u306b\u81ea\u52d5\u7d66\u4e0e\u652f\u6255\u901a\u77e5\u3067\u8aa4\u3063\u30664000\u4eba\u306e\u5f93\u696d\u54e1\u306b\u89e3\u96c7\u3092\u901a\u544a\u3057\u3066\u3057\u307e\u3063\u305f\u5834\u5408\uff09\u3001\u56f0\u96e3\u306a\u6642\u671f\u306b\u4f1a\u793e\u306b\u6b8b\u308b\u5f93\u696d\u54e1\u306e\u30cb\u30fc\u30ba\u3092\u8a55\u4fa1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002 QuestionPro\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e<\/a>\u3088\u3046\u306a\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u6a19\u6e96\u7684\u306a\u5f93\u696d\u54e1\u7d4c\u9a13\u6e2c\u5b9a\u3001\u8108\u62cd\u6e2c\u5b9a\u3001\u7d99\u7d9a\u7684\u6e2c\u5b9a\u3001360\u00b0\u30ec\u30d3\u30e5\u30fc\u306b\u3088\u308a\u3001\u5f93\u696d\u54e1\u306e\u5168\u4f53\u50cf\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n

\u4eba\u751f\u306b\u304a\u3051\u308b\u3042\u3089\u3086\u308b\u3053\u3068\u3068\u540c\u69d8\u306b\u3001\u9867\u5ba2\u3092\u6e80\u8db3\u3055\u305b\u7d9a\u3051\u308b\u3053\u3068\u306f\u3001\u3053\u308c\u30896\u3064\u306e\u30d2\u30f3\u30c8\u306b\u3068\u3069\u307e\u3089\u306a\u3044\u3002\u3057\u304b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b9f\u8df5\u8005\u3068\u3057\u3066\u3001\u3053\u308c\u3089\u306e\u63a8\u5968\u4e8b\u9805\u306f\u3001\u3042\u306a\u305f\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u9069\u5207\u3067\u3001\u4fe1\u983c\u3067\u304d\u308b\u3082\u306e\u306b\u4fdd\u3061\u3001\u4e88\u7b97\u524a\u6e1b\u304b\u3089\u89e3\u653e\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3060\u308d\u3046\u3002 <\/span><\/p>\n

QuestionPro\u3067\u306f\u3001\u81ea\u5206\u305f\u3061\u304c\u4fe1\u3058\u3066\u3044\u308b\u3053\u3068\u306b\u53d6\u308a\u7d44\u307f\u307e\u3059\u3002 <\/b>
\n \u30b1\u30f3\u3068\u306e\u30c7\u30e2\u3092\u4e88\u7d04\u3059\u308b<\/span>
\n<\/a>\u5f53\u793e\u306e\u9867\u5ba2\u4f53\u9a13\u8abf\u67fb\u3068\u5206\u6790\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u3001\u8cb4\u91cd\u306a\u6d88\u8cbb\u8005\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3059\u308b\u65b9\u6cd5\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n

QuestionPro CX\u306e\u8a73\u7d30\u306f\u3053\u3061\u3089<\/strong><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

\u4f1a\u793e\u3092\u4f5c\u308a\u3001\u7d4c\u55b6\u3059\u308b\u306e\u306f\u7c21\u5358\u306a\u3053\u3068\u3067\u306f\u306a […]<\/p>\n","protected":false},"author":46,"featured_media":707184,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194,1188],"tags":[],"yoast_head":"\nCX\u30d7\u30ed\u30b0\u30e9\u30e0\u6210\u529f\u306e\u305f\u3081\u306e6\u3064\u306e\u30d2\u30f3\u30c8 - CX\u30c1\u30e5\u30fc\u30ba\u30c7\u30fc\u8003 | QuestionPro<\/title>\n<meta name=\"description\" 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