{"id":800528,"date":"2019-12-23T03:18:41","date_gmt":"2019-12-23T03:18:41","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%83%97%e3%83%83%e3%82%b7%e3%83%a5%e3%83%bb%e3%83%a1%e3%83%88%e3%83%aa%e3%82%af%e3%82%b9%e3%83%bb%e3%82%b7%e3%82%a7%e3%82%a2%ef%bc%86%e3%82%b9%e3%82%b1%e3%82%b8%e3%83%a5%e3%83%bc%e3%83%ab%e3%83%bb\/"},"modified":"2019-12-23T03:18:41","modified_gmt":"2019-12-23T03:18:41","slug":"%e3%83%97%e3%83%83%e3%82%b7%e3%83%a5%e3%83%bb%e3%83%a1%e3%83%88%e3%83%aa%e3%82%af%e3%82%b9%e3%83%bb%e3%82%b7%e3%82%a7%e3%82%a2%ef%bc%86%e3%82%b9%e3%82%b1%e3%82%b8%e3%83%a5%e3%83%bc%e3%83%ab%e3%83%bb","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%97%e3%83%83%e3%82%b7%e3%83%a5%e3%83%bb%e3%83%a1%e3%83%88%e3%83%aa%e3%82%af%e3%82%b9%e3%83%bb%e3%82%b7%e3%82%a7%e3%82%a2%ef%bc%86%e3%82%b9%e3%82%b1%e3%82%b8%e3%83%a5%e3%83%bc%e3%83%ab%e3%83%bb\/","title":{"rendered":"\u30d7\u30c3\u30b7\u30e5\u30fb\u30e1\u30c8\u30ea\u30af\u30b9\uff1a\u6bce\u9031\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u30ec\u30dd\u30fc\u30c8\u3092\u5171\u6709\u3057\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3059\u308b"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u8abf\u67fb\u6307\u6a19\u306f\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3059\u308b\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306e\u305f\u3081\u306b\u4f55\u304c\u3088\u308a\u52b9\u679c\u7684\u3067\u3001\u3069\u306e\u3088\u3046\u306a\u554f\u984c\u306b\u65e9\u6025\u306b\u6ce8\u610f\u3092\u6255\u3046\u5fc5\u8981\u304c\u3042\u308b\u304b\u3092\u77e5\u308b\u3053\u3068\u3067\u3001\u7d4c\u55b6\u9663\u306f\u7d50\u679c\u5fd7\u5411\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u6226\u7565\u3092\u6253\u3061\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u5229\u7528\u53ef\u80fd\u306a\u6307\u6a19\u306e\u6570\u306f\u81a8\u5927\u3067\u3042\u308b\u3002 <\/span><span style=\"font-weight: 400;\">\u6e2c\u5b9a\u57fa\u6e96<\/span><span style=\"font-weight: 400;\"> \u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u898b\u308b\u305f\u3081\u306b\u6bce\u56de\u624b\u52d5\u3067\u30c1\u30a7\u30c3\u30af\u3057\u305f\u308a\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u30ed\u30b0\u30a4\u30f3\u3057\u305f\u308a\u3059\u308b\u306e\u306f\u3001\u6642\u306b\u8ca0\u62c5\u306b\u306a\u308b\u3053\u3068\u304c\u3042\u308b\u3002 \u6642\u9593\u3068\u52b4\u529b\u304c\u304b\u304b\u308b\u305f\u3081\u3001\u591a\u304f\u306e\u5834\u5408\u3001\u30bb\u30b0\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30b8\u30e3\u30fc\u306f\u3053\u308c\u3092\u30d1\u30b9\u3059\u308b\u3002 \u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u30ec\u30dd\u30fc\u30c8\u3092\u5b9a\u671f\u7684\u306b\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3059\u308bQuestionPro\u306e\u65b0\u3057\u3044CX\u6a5f\u80fd\u306f\u3001\u3053\u306e\u554f\u984c\u3092\u514b\u670d\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002  <\/span><\/p>\n<h2><b>\u30d7\u30c3\u30b7\u30e5\u30e1\u30c8\u30ea\u30af\u30b9 &#8211; \u5b9a\u671f\u7684\u306a\u8abf\u67fb\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u3059\u3079\u3066\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u30e6\u30fc\u30b6\u30fc\u3068\u5171\u6709\u3057\u307e\u3059\u3002<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">QuestionPro\u306f\u3001\u300c\u30d7\u30c3\u30b7\u30e5\u30e1\u30c8\u30ea\u30af\u30b9\u300d\u306e\u65b0\u6a5f\u80fd\u3092\u5c0e\u5165\u3057\u3001\u7ba1\u7406\u8005\u306f\u6bce\u9031\u306e\u8abf\u67fb\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u30ec\u30dd\u30fc\u30c8\u3092\u96fb\u5b50\u30e1\u30fc\u30eb\u3067\u5171\u6709\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u7d44\u7e54\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u3059\u3079\u3066\u306e\u9069\u5207\u306a\u4eba\u3005\u3068\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u30c7\u30fc\u30bf\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30bb\u30b0\u30e1\u30f3\u30c8\u7ba1\u7406\u8005\u306f\u3001QuestionPro CX\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u30ed\u30b0\u30a4\u30f3\u3057\u3066\u30ec\u30dd\u30fc\u30c8\u3092\u8868\u793a\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002 \u5168\u4f53\u7684\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u30fb\u30ec\u30dd\u30fc\u30c8\u3092\u542b\u3080\u90311\u56de\u306eE\u30e1\u30fc\u30eb\u3060\u3051\u3067\u3001\u4eba\u3005\u306f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u691c\u8a0e\u3057\u3001\u884c\u52d5\u306b\u79fb\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">CX\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u30ec\u30dd\u30fc\u30c8\u306f\u5b8c\u5168\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u3067\u3001\u3059\u3079\u3066\u306e\u95a2\u4fc2\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u304c\u9867\u5ba2\u306e\u611f\u60c5\u3001\u4fe1\u5ff5\u3001\u671f\u5f85\u3001\u554f\u984c\u3001\u611f\u60c5\u3092\u5ba2\u89b3\u7684\u306b\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u30fb\u30ec\u30dd\u30fc\u30c8\u306f\u3001\u7d4c\u55b6\u9663\u304c\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u6226\u7565\u3092\u7acb\u3066\u3001\u5909\u66f4\u3092\u5b9f\u65bd\u3057\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u30fb\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u306b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u30d6\u30e9\u30f3\u30c9\u5316\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002  <\/span><\/p>\n<h3><b>CX\u30a2\u30ab\u30a6\u30f3\u30c8\u3067\u30d7\u30c3\u30b7\u30e5\u30fb\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u6709\u52b9\u306b\u3059\u308b\u65b9\u6cd5<\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">QuestionPro CX\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u30ed\u30b0\u30a4\u30f3\u3059\u308b  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u3053\u306e\u30da\u30fc\u30b8\u306e\u30c8\u30c3\u30d7\u3078 <\/span><b>\u7ba1\u7406\u8005<\/b><span style=\"font-weight: 400;\"> &gt;&gt; <\/span><b>\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u30d7\u30c3\u30b7\u30e5\u3059\u308b <\/b> <\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u30c8\u30b0\u30eb<\/span><b>\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u30ec\u30dd\u30fc\u30c8 <\/b><span style=\"font-weight: 400;\">\u30dc\u30bf\u30f3<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u306e\u524d\u306b\u3042\u308b\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30e1\u30cb\u30e5\u30fc\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002 <\/span><b>\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/b>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u3053\u306e\u30bf\u30d6\u3067\u306f\u3001\u5168\u4f53\u7684\u306a\u6708\u6b21\u30ec\u30dd\u30fc\u30c8\u3084\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3092\u9078\u629e\u3067\u304d\u307e\u3059\u3002  <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u8abf\u67fb\u5168\u4f53\u306e\u6307\u6a19\u3092\u9001\u308b\u3053\u3068\u306f\u826f\u3044\u7fd2\u6163\u3067\u3059\u3002  <\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u306e\u524d\u306b\u8868\u793a\u3055\u308c\u3066\u3044\u308b\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30ea\u30b9\u30c8\u304b\u3089\u3001\u30ec\u30dd\u30fc\u30c8\u3092\u767a\u884c\u3059\u308b\u65e5\u3092\u9078\u629e\u3057\u307e\u3059\u3002 <\/span><b>\u30a6\u30a3\u30fc\u30af\u30ea\u30fc\u30aa\u30f3<\/b><span style=\"font-weight: 400;\">. <\/span> <\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u671f\u9593 <\/span><b>\u6642\u9593\u67a0<\/b><span style=\"font-weight: 400;\">\u30d7\u30c3\u30b7\u30e5\u30fb\u30e1\u30c8\u30ea\u30c3\u30af\u3092\u7279\u5b9a\u306e\u6642\u9593\u5e2f\u306b\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30e1\u30cb\u30e5\u30fc\u304b\u3089\u6642\u9593\u5e2f\u3092\u9078\u629e\u3057\u307e\u3059\u3002 <\/span> <\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u30e1\u30fc\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba  <\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u4ef6\u540d\u306e\u8ffd\u52a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u8ffd\u52a0\u3059\u308b  <\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u3092\u62bc\u3059 <\/span><b>\u4fdd\u5b58<\/b><span style=\"font-weight: 400;\">\u30dc\u30bf\u30f3\u3092\u62bc\u3059 <\/span> <\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-85786\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/12\/new.png\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u305f\u3081\u306e\u6307\u6a19\u3092\u63a8\u3057\u9032\u3081\u308b\" width=\"1358\" height=\"820\"><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u4e07\u6b73\uff01 \u9031\u9593\u8abf\u67fb\u6307\u6a19\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u8a2d\u5b9a\u3057\u307e\u3057\u305f\u3002  <\/span><\/li>\n<\/ul>\n<p>\u30d7\u30c3\u30b7\u30e5\u30fb\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u4f7f\u7528\u3057\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/help\/customer-experience\/cx-push-metrics.html\">\u30d7\u30c3\u30b7\u30e5\u30fb\u30e1\u30c8\u30ea\u30af\u30b9\u306e<\/a>\u30d8\u30eb\u30d7\u30fb\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u8abf\u67fb\u6307\u6a19\u306f\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e [&hellip;]<\/p>\n","protected":false},"author":93,"featured_media":658636,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194,248],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - 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