What seems like a good idea, in theory, can often have unintended consequences and drive the wrong type of behavior […]
Avoiding Setting Performance Goals Against CX Metrics — Tuesday CX Thoughts
Generative AI in CX: Boldly Going Where No One Has Gone Before — Tuesday CX Thoughts
I’ve always been a HUGE Trekkie (Next Generation all the way!), and when generative AI exploded onto the scene, I […]
Asynchronous Interviews: What Are They & How To Use Them
With remote work on the rise and teams spread across different time zones, the traditional interview process feels a bit […]
Marimekko Chart: What It Is + Interpretation with Examples
The Marimekko chart is highly useful for companies because it provides a better view of data in a visually intuitive […]
Realizing Your Opportunities — Tuesday CX Thoughts
January can be an interesting time of year. At times you can feel a general malaise from trying to catch […]
