Stop what you’re doing and take a minute to think back to last week. Go on, give it a try. […]
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5 most popular fads from 2015
Most Popular Fads A fad, as described by dictionary.com, is a temporary fashion, notion or manner of conduct enthusiastically followed […]
Net Promoter Score needs help from its friends
The Net Promoter Score (NPS) continues to receive a large volume of press coverage in the business and financial media. […]
Recap: Employee Engagement: What You Are Getting Wrong (and Right!)
As some of you know, we had a webinar this Wednesday on employee engagement, courtesy of the amazing Charlie Judy […]
NPS isn’t right for renewals, but feedback is
Here’s the difference For many different reasons, one thing I can conclude about working in customer experience measurement: Net Promoter […]