Good companies offer excellent customer service. Great companies radiate it. Building a “customer service culture” is a beautiful first step […]
Customer Service Culture: What it is and steps to build it
Data Silos: What it is, Negative Impact & How to Break Them?
Good customer data is important for good customer service. You can’t give someone the white-glove treatment if you know nothing […]
Three Areas Where Fan Experience Goes Wrong — Tuesday CX Thoughts
The idea of customer experience in the sports area is not new, but it also is not very well managed. […]
Theoretical Research: Definition, Methods + Examples
Research is the careful study of a particular research problem or concern using the scientific method. A theory is essential […]
Marketing Strategy: What is it + 7 Steps to Follow
Every company in the world requires an efficient marketing strategy to increase brand awareness and attract new customers to its […]
