Publix Super Markets NPS & Customer Satisfaction

Imagine finishing your grocery shopping with a smile—maybe the cashier remembered your name, the stands were fully stocked, and everything […]

How Online Communities Accelerate Product Development and Boost ROI

Every year, approximately 30,000 new consumer products are launched—yet only a small fraction survive in the long term. Studies show […]

Customers are more open than ever about sharing their positive or negative experiences. And when it comes to Safeway, recent […]

What separates a good grocery store from a great one? According to thousands of shoppers, Meijer NPS of 50 is […]

Imagine your friend calling you and asking for a suggestion about a grocery shop, and you can remember that you’ve […]