Trust is everything when choosing where to shop for groceries. But what does that trust come down to? It’s more […]
Whole Foods Market NPS in 2025
“Every company wants to truly understand its customers”
On April 3rd, we sponsored this year’s CX Research Days in Germany. The organizers interviewed our amazing DACH Managing Director […]
Shoprite Supermarkets NPS & CSAT in 2025
Grocery shops are such common places that we visit so frequently, it sometimes seems like they can’t surprise us. However, […]
Publix Super Markets NPS & Customer Satisfaction
Imagine finishing your grocery shopping with a smile—maybe the cashier remembered your name, the stands were fully stocked, and everything […]
How Online Communities Accelerate Product Development and Boost ROI
Every year, approximately 30,000 new consumer products are launched—yet only a small fraction survive in the long term. Studies show […]
