Data visualization has become an increasingly popular way to analyze trends and find patterns that are actionable and grounded in […]
Data Visualization for CX with Benefits
Employee Trust: What it is and why it’s Important
Building employee trust is important for the long-term success of your business. Employees who trust their managers can be sure […]
First Contact Resolution: Definition and ways to improve it
When it comes to providing excellent customer service, solving a customer’s problem quickly and effectively makes a difference. Customers don’t […]
User Communities: Foster deeper insights for your CX
The idea of a community is that you are part of something larger than yourself, and that your participation in […]
Retention Rate: How To Calculate It + Mistakes to Avoid
The retention rate is a common metric that is utilized in the fields of marketing, investing, and the workplace. It […]
