Celebration Time Due to some unique positioning of the calendar, the past four days could have been a 4-day weekend […]
Not With Perfection But With Gratitude – Tuesday CX Thoughts
Customer Turnover: What it is & How to Calculate It
Customer turnover is another name for customer churn. It is one of the most significant indicators to examine for a […]
Customer Loyalty Analytics: Best Ways to Measure CX
How do you quantify a feeling as strong as loyalty? Customer loyalty analytics’ goal is to answer that question. Long-term […]
Original Equipment Manufacturer: What it is for CX
In the automotive and mobility industry, Original Equipment Manufacturer (OEM) play a significant role in reducing costs without compromising quality […]
Internal Validity in Research: What it is & Examples
Internal validity refers to how confident you are in your research findings. It is one of the most essential aspects […]
