White-Glove Service is Great… Sometimes Upfront, I’m not a fan of valet car service. It isn’t a moral standing or […]
Don’t Overpromise — Tuesday CX Thoughts
Digital customer experience: What it is + Stages
It is critical to understand your digital touchpoints and how they impact customer perception and brand loyalty. According to a […]
Subgroup analysis: What it is + How to avoid mistakes
The first step in conducting a subgroup analysis is to define the groups you want to include in your study. […]
Gamification in eLearning: What it is + Guide
Gamification in eLearning has been emerging as an innovative technique to engage learners. Gamification uses gameplay features or elements in […]
Time to Resolution: What it is & How to Calculate it
As soon as your client reaches out, asking for support, the clock starts ticking. It will not stop until that […]
