Rule #16: Interruption of Service – Tuesday CX Thoughts

Your Customer Agreements A few weeks ago there was a power interruption in my area that lasted nearly ten hours. […]

Customer Journey Canvas Explained

Mapping out a customer journey canvas is the best way to understand how to meet the customer’s needs. A basic […]

We did it again! After being named as the leader in the survey software category and various business segments in […]

How can we get to connect better with our clients? Why won’t some clients let us tell them the day’s […]

Building and running a company is not an easy task. Most of us hardly give it a thought when we […]