Conducting customer surveys to enrich your customer experience (CX) is most crucial. What’s even more important is sharing that data […]
Managing accounts and sub-accounts now made easy with this new update to QuestionPro CX
How to build a 3 year CX plan that works
Satisfied and loyal customers are the backbone of any successful brand. Great customer experience across all customer touchpoints ensures you […]
Budgeting for your customer experience program
Having a customer experience (CX) program is an essential part of any brand’s customer strategy. With so many customer touchpoints […]
Do more with customer feedback: Move beyond an NPS score
With the restrictions on eating out due to the pandemic, I have been ordering food many times of late. The […]
Artificial Intelligence in the Housing – Opportunities and Limitations
I’ve had the opportunity to both author and co-author several pieces in Housing Wire about technology-specifically Artificial Intelligence (AI) – […]
