Customer feedback is vital for any brand to be successful. It lets organizations know how well their customer initiatives are […]
How to build an excellent customer survey program in 7 easy steps
A how-to guide to contactless surveys
With more and more organizations shifting to contactless interactions with employees, customers, vendors, and visitors, the research industry has also […]
Tuesday Morning CX Thoughts — Understand customer churn and root cause with NPS+
Can you change? After several months, I’m taking my first dip back into traveling. Multiple stops across two weeks with […]
Six quick tips to target the right respondents for market research
Market research has been around for long and has helped many industries grow by grabbing the right opportunities based solely […]
How Searchlighter assess employment and educational engagement programs in their community to maximize social inclusion
What is Searchlighter? Searchlighter is a UK based nonprofit organization whose core field of work is in Monitoring and Evaluation […]
