Customer experience is going through a “trickle down revolution” with respect to expectation. This means that while there may not […]
Top 5 customer experience and feedback trends for 2016 and beyond
How online survey tools are allowing businesses to map and track customer journey
Customers no longer just hope, but expect personalized experiences. They want to be offered solutions that meet their current needs […]
Designing an effective employee engagement survey
In a previous article by World renowned leadership coach and bestselling author – Marshall Goldsmith had explained the importance of […]
Employee Engagement Survey Design: 5 Effective Guidelines
In a previous article by World renowned leadership coach and bestselling author – Marshall Goldsmith had explained the importance of […]
5 simple steps to plan a 360 degree customer feedback survey
With the emergence of DIY survey platforms like QuestionPro, many businesses who had otherwise spend significant resources in outsourcing their […]
