{"id":996188,"date":"2020-01-19T02:00:52","date_gmt":"2020-01-19T09:00:52","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/metricas-push-o-que-sao-e-como-activa-las\/"},"modified":"2024-12-12T16:56:47","modified_gmt":"2024-12-12T23:56:47","slug":"metricas-push-o-que-sao-e-como-activa-las","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/pt\/metricas-push-o-que-sao-e-como-activa-las\/","title":{"rendered":"M\u00e9tricas push: o que s\u00e3o e como activ\u00e1-las?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Conhece o Push Metrics, uma nova funcionalidade do QuestionPro que te permite partilhar relat\u00f3rios semanais por correio eletr\u00f3nico. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">As m\u00e9tricas dos inqu\u00e9ritos fornecem informa\u00e7\u00f5es valiosas para compreender o n\u00edvel de satisfa\u00e7\u00e3o dos utilizadores. Sabe o que funciona melhor e quais os problemas que necessitam de aten\u00e7\u00e3o imediata, de modo a criar estrat\u00e9gias de satisfa\u00e7\u00e3o destinadas a melhorar a satisfa\u00e7\u00e3o dos utilizadores. <\/span><span style=\"font-weight: 400;\">experi\u00eancia do cliente<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">O grande n\u00famero de m\u00e9tricas dispon\u00edveis e o facto de ter de estar sempre a iniciar sess\u00e3o para as rever manualmente pode ser avassalador. Devido ao tempo e ao esfor\u00e7o necess\u00e1rios, os gestores de diferentes departamentos preferem muitas vezes ignor\u00e1-las. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">No entanto, a nova fun\u00e7\u00e3o do <\/span><span style=\"font-weight: 400;\">QuestionPro CX<\/span><span style=\"font-weight: 400;\"> oferece uma solu\u00e7\u00e3o para este problema, permitindo-te agendar relat\u00f3rios de dashboard numa base regular. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Apresentamos o Push Metrics, uma nova funcionalidade que te permite partilhar inqu\u00e9ritos regulares com todos no teu painel de controlo. Al\u00e9m disso, partilha relat\u00f3rios semanais por e-mail para garantir que est\u00e1s a partilhar a informa\u00e7\u00e3o certa com as pessoas certas, no momento certo. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">J\u00e1 n\u00e3o \u00e9 necess\u00e1rio que os gestores de segmentos iniciem sess\u00e3o na sua conta QuestionPro CX para visualizar os relat\u00f3rios. Um e-mail semanal contendo um relat\u00f3rio geral do painel \u00e9 suficiente para que as pessoas considerem e ajam de acordo com o conhecimento adquirido. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Os relat\u00f3rios do painel de controlo s\u00e3o totalmente personaliz\u00e1veis, garantindo que todos os gestores envolvidos obt\u00eam uma vis\u00e3o objetiva das cren\u00e7as, expectativas, problemas e sentimentos dos clientes.<\/span><span style=\"font-weight: 400;\">Estes relat\u00f3rios ajudar\u00e3o a gest\u00e3o a tomar decis\u00f5es, a definir estrat\u00e9gias, a implementar mudan\u00e7as e a atingir p\u00fablicos-alvo para marcar o teu produto ou servi\u00e7o.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Ativa\u00e7\u00e3o de m\u00e9tricas de envio com o QuestionPro<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Se quiseres ativar a funcionalidade Push Metrics, basta seguires os passos abaixo:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Faz login na sua conta do QuestionPro CX.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">&gt;&gt; Vai a Admin Push Metrics .<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Alterna o bot\u00e3o Relat\u00f3rio de planeamento.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Clica no menu suspenso \u00e0 frente do painel de controlo. <\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Podes optar por relat\u00f3rios de tend\u00eancias mensais globais ou an\u00e1lises de sentimentos neste separador. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u00c9 boa pr\u00e1tica enviar m\u00e9tricas de inqu\u00e9rito para inqu\u00e9ritos gerais. <\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Seleciona o dia em que pretendes que os relat\u00f3rios sejam emitidos a partir da lista pendente na sec\u00e7\u00e3o &#8220;Semanalmente em&#8221;.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Seleciona o intervalo de tempo no menu pendente para que o Push Metric possa ser agendado num intervalo de tempo espec\u00edfico. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Personaliza o teu e-mail.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Adiciona a linha de assunto.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Acrescenta a tua mensagem.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Clica no bot\u00e3o &#8220;Guardar&#8221;. <\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-87613 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/01\/pushmetrics1.jpg\" alt=\"configura\u00e7\u00e3o de m\u00e9tricas push\" width=\"1358\" height=\"820\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Parab\u00e9ns! Acabaste de programar o teu painel de controlo para apresentar os teus relat\u00f3rios de inqu\u00e9rito semanalmente. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Se quiseres saber mais sobre como utilizar o Push Metrics para melhorar a experi\u00eancia dos teus clientes, contacta-nos e ajudar-te-emos hoje mesmo. <\/span><\/p>\n<p><center><a href=\"https:\/\/contactar.questionpro.com\/t\/AM4X9Z3LxD?custom1=metricas-push-o-que-sao-e-como-activa-las\"><button>AGENDA UMA DEMONSTRA\u00c7\u00c3O<\/button><\/a><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conhece o Push Metrics, uma nova funcionalidade do QuestionPro que te permite partilhar relat\u00f3rios semanais por correio eletr\u00f3nico. As m\u00e9tricas [&hellip;]<\/p>\n","protected":false},"author":53,"featured_media":940841,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[2164,2526],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u00e9tricas de envio: a nova funcionalidade do QuestionPro<\/title>\n<meta name=\"description\" content=\"Conhece as M\u00e9tricas Push e come\u00e7a a enviar relat\u00f3rios semanais para os teus gestores monitorizarem as suas estrat\u00e9gias de servi\u00e7o ao cliente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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