QuestionPro CX has earned the distinction of being recognized as a leading VoC technology provider in the platform market in 2023.
According to the latest SPARK Matrix™ analysis, QuestionPro CX stands out as one of the top Voice of the Customer vendor technology leaders, emphasizing its commitment to delivering valuable insights into customer preferences, needs, and pain points. This dedication enables organizations to align their strategies and offerings effectively.
Quadrant Knowledge Solutions, commended QuestionPro CX for its customer experience management platform, “The platform empowers organizations to capture customer experience data, identify and visualize loopholes across customer journeys, and optimize services and experiences. Noteworthy features include NPS+, comprehensive community software, self-service management support, customizable surveys, real-time reporting, data visualization, and a suite of additional tools such as polls, live quizzes, and web forms”.
Nikhilesh Naik, Analyst at Quadrant Knowledge Solutions, highlighted QuestionPro’s continuous focus on AI advancements. The introduction of its first AI tool, QXBot, and the acquisition of SuiteCX, a customer journey mapping (CJM) tool, underscore the company’s commitment to innovation. QuestionPro provides its VoC customers with a journey orchestration tool, offering a holistic view of customer sentiments at various stages of their journey.
Download for free the complete 2024 VoC technology provider analyst report here.
QuestionPro CX offers QX Bot, an independent, cross-platform AI-powered bot that automatically creates and provides optimal, branded surveys by quickly scanning through the template database. QuestionPro CX supports various use cases that cater to strategic CX, enterprise call centers, VoC/E, continuous customer discovery, B2B CX, and website feedback.
This is not the first time QuestionPro has been recognized as a top Voice of the Customer global vendor.
In 2021, QuestionPro CX was privileged to receive the highest score out of 15 total VoC providers in Gartner Voice of the Customer Rankings. That same year Quadrant Knowledge Solutions ranked QuestionPro amongst the top global performers and technology leaders in the SPARK Matrix analysis of the global voice of the customer (VoC) platforms market.
Last year QuestionPro, in partnership with The National Independent Soccer Association (NISA), was awarded Gold for Best Innovation in CX and Bronze for Best Measurement in CX by the US Customer Experience Awards™ (US CXA’22).
This year in Q2 the SuiteCX by QuestionPro Customer Journey Map platform was also named Technology Leader in Quadrant’s Spark Matrix™.
Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services.
Explore top VoC technology provider platform market leaders in 2023. Praised by Quadrant Knowledge Solutions for innovation, it offers advanced features like NPS+ and AI tools. Download the free 2023 VoC vendor report to discover why QuestionPro CX leads in customer experience management.
Download for free the SPARK Matrix™: Voice of the Customer (VoC) Platform of 2023 and review the detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis.
