Having an eCommerce store limits your opportunities to interact with your customers too often. However, customer feedback and experience data […]
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Customer Experience Management Surveys Types
Customer experience management surveys take a delicate process; we can all agree. In a world obsessed with experiences, great CX […]
Effectively predicting customer churn
The promise In 2003, there was a simple idea presented that revolutionized the thinking surrounding Customer Experience. Much like the […]
What is Concept Testing? Methods, Types & Examples
As a product manager, I get requests for adding new features to our existing products daily. Along with that, people […]
Cross-tabulation in research
Have you ever wanted to take your survey data and discover patterns and relationships between your audience groups, but aren’t […]