With an astounding 80% of the US workforce disengaged professionally, how can we as CX leaders expect our associates to […]
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Multi-rater Feedback: Types, Collection Methods, Pros & Cons
Feedback is like a mirror reflecting how we perform in our workplace. Just as we glance in a mirror to […]
Data Model: What it is, Types, Techniques + Best Practices
Before exploring the data model in depth, let’s define data. Data is information—like numbers, facts, and stats that we gather, […]
Cross-Sectional Data: A Comprehensive Guide
Data is like the building blocks of research and choices. It comes in different types, giving you special information about […]
Brand Detractor: Detection, Impact + Recovery Strategies
Brand detractors are dissatisfied customers who can adversely affect your business. Customer experience and satisfaction play an important role in […]
