{"id":398718,"date":"2022-06-30T06:46:43","date_gmt":"2022-06-30T13:46:43","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=398718"},"modified":"2022-12-21T15:06:47","modified_gmt":"2022-12-21T15:06:47","slug":"employee-net-promoter-score-enps","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/","title":{"rendered":"\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS): Nedir + \u00dccretsiz Rehber"},"content":{"rendered":"<h2><a id=\"Employee_Net_Promoter_Score_(eNPS)_Definition\" class=\"blankurl\" href=\"https:\/\/www.questionpro.com\/blog\/employee-net-promoter-score-enps\/#\"><strong><span>\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS) nedir?<\/span><\/strong><\/a><\/h2>\n<p><span>\u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS),&nbsp;<\/span><span>\u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7mek i\u00e7in&nbsp;<\/span><a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\"><span>Net Tavsiye Skoru (NPS) etraf\u0131nda olu\u015fturulmu\u015f bir y\u00f6ntemdir.&nbsp;<\/span><\/a><span>\u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131n i\u015f yerlerini ailelerine veya arkada\u015flar\u0131na \u00f6nermeye ne kadar istekli olduklar\u0131n\u0131 \u00f6l\u00e7er.<\/span><\/p>\n<p><span>Kurulu\u015funuzda, kurulu\u015funuza adanm\u0131\u015f ve sad\u0131k \u00e7al\u0131\u015fanlar\u0131n oldu\u011funu hayal edin.&nbsp;<\/span><span><a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">M\u00fc\u015fterilerinizi mutlu etmek ve m\u00fc\u015fteri memnuniyetini<\/a>&nbsp;art\u0131rmak i\u00e7in ola\u011fan\u00fcst\u00fc, inan\u0131lmaz hizmet sa\u011flamak i\u00e7in her \u015feyin \u00f6tesine ge\u00e7en bir \u00e7al\u0131\u015fan ekibine sahip oldu\u011funuzu hayal edin&nbsp;.<\/span><\/p>\n<p><span>\u00c7al\u0131\u015fan Net Tavsiye Skoru, kompakt olmas\u0131, anket yorgunlu\u011funu \u00f6nlemesi, sonu\u00e7lar\u0131n hesaplanmas\u0131n\u0131n kolay olmas\u0131 ve k\u0131yaslama yapabilmesi ve basit olmas\u0131 nedeniyle yeterli aral\u0131klarla tekrar edebilmesi ile \u00f6vg\u00fc almaktad\u0131r.&nbsp;T\u00fcm bu \u00f6zellikler, kesinlikle eNPS&#8217;yi daha verimli bir yere koyuyor.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Ancak, eNPS&#8217;yi di\u011fer&nbsp;&nbsp;<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.questionpro.com\/blog\/hr-analytics-and-trends\/#Predictive_HR_Analytics_Trends_-_2018\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">\u0130K metrikleriyle<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;birle\u015ftirirseniz , \u00e7al\u0131\u015fanlar\u0131n neden olumsuz geri bildirimde bulundu\u011funu anlayacaks\u0131n\u0131z.&nbsp;Performanslar\u0131n\u0131n arkas\u0131ndaki nedenleri ortaya \u00e7\u0131karacak ve onu iyile\u015ftirmenin yollar\u0131 konusunda size yard\u0131mc\u0131 olacakt\u0131r.&nbsp;Ayr\u0131ca organizasyonda \u00e7al\u0131\u015fmak i\u00e7in yeterince motive olup olmad\u0131klar\u0131n\u0131 da \u00f6\u011frenebilirsiniz.<\/span><\/p>\n<div id=\"hbspt-form-1656596460442-6310150683\" class=\"hbspt-form\"><iframe id=\"hs-form-iframe-0\" class=\"hs-form-iframe\" title=\"0 formu\" width=\"100%\" height=\"418\" scrolling=\"no\" data-mce-fragment=\"1\"><\/iframe><\/div>\n<h3><a id=\"Employee_Net_Promoter_Score_(eNPS)_Survey_Question\" class=\"blankurl\" href=\"https:\/\/www.questionpro.com\/blog\/employee-net-promoter-score-enps\/#\"><strong><span>\u00c7al\u0131\u015fan Net Destekleyici Puan\u0131 (eNPS) Anket Sorusu<\/span><\/strong><\/a><\/h3>\n<p><span data-preserver-spaces=\"true\">eNPS, orijinal olarak Fred Reichheld, Bain and Co. ve Satmetrix taraf\u0131ndan 1990&#8217;larda geli\u015ftirilen Net Promoter Score (NPS) ile ayn\u0131 konsept etraf\u0131nda olu\u015fturulmu\u015ftur.&nbsp;NPS, m\u00fc\u015fteri ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7mek i\u00e7in kullan\u0131l\u0131rken, eNPS \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 g\u00f6sterir.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">NPS, soruya verilen yan\u0131tlara g\u00f6re hesaplan\u0131r:&nbsp;<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">&#8220;0-10 aras\u0131 bir \u00f6l\u00e7ekte, \u00fcr\u00fcn\/hizmetimizi ailenize veya arkada\u015flar\u0131n\u0131za \u00f6nerme olas\u0131l\u0131\u011f\u0131n\u0131z nedir?&#8221;<\/span><\/p>\n<p><a class=\"editor-rtfLink\" href=\"https:\/\/www.questionpro.com\/article\/survey-question-answer-type.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">eNPS, benzer bir anket sorusuna<\/span><\/a><span>&nbsp;verilen yan\u0131tlara g\u00f6re hesaplan\u0131r&nbsp;&nbsp;<\/span><span data-preserver-spaces=\"true\">.&nbsp;\u00dcr\u00fcnler ve hizmetler yerine eNPS sorusu, kurulu\u015flar\u0131n \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7mesine yard\u0131mc\u0131 olur:&nbsp;<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">&#8220;0-10 aras\u0131 bir \u00f6l\u00e7ekte, kurulu\u015fumuzu ailenize veya arkada\u015flar\u0131n\u0131za \u00f6nerme olas\u0131l\u0131\u011f\u0131n\u0131z nedir?&#8221;<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-114315\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-question.png\" sizes=\"(max-width: 942px) 100vw, 942px\" srcset=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-question.png 942w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-question-300x55.png 300w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-question-450x83.png 450w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-question-768x141.png 768w\" alt=\"\u00e7al\u0131\u015fan net destek\u00e7i puan\u0131 sorusu\" width=\"942\" height=\"173\"><\/p>\n<p><span data-preserver-spaces=\"true\">NPS&#8217;de oldu\u011fu gibi, eNPS yan\u0131tlar\u0131 \u00fc\u00e7 kategoriye ayr\u0131l\u0131r:<\/span><\/p>\n<ul>\n<li><strong><span data-preserver-spaces=\"true\">0-6: K\u00f6t\u00fcleyenler:<\/span><\/strong><span data-preserver-spaces=\"true\">&nbsp;&nbsp;Organizasyondan son derece memnun olmayan ve olumsuz a\u011f\u0131zdan a\u011fza yay\u0131lan \u00e7al\u0131\u015fanlar.<\/span><\/li>\n<li><strong><span data-preserver-spaces=\"true\">7-8: Pasifler:<\/span><\/strong><span data-preserver-spaces=\"true\">&nbsp;&nbsp;ne duygusal olarak yat\u0131r\u0131m yapan ne de ba\u011flant\u0131s\u0131z \u00e7al\u0131\u015fanlar.<\/span><\/li>\n<li><strong><span data-preserver-spaces=\"true\">9-10: Destekleyiciler: Organizasyona<\/span><\/strong><span data-preserver-spaces=\"true\">&nbsp;son derece sad\u0131k \u00e7al\u0131\u015fanlar ve \u00e7evrelerine olumlu bir s\u00f6z yayarlar.<\/span><\/li>\n<\/ul>\n<h3><b><img decoding=\"async\" class=\"size-full wp-image-62840 aligncenter\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS.png\" sizes=\"(max-width: 731px) 100vw, 731px\" srcset=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS.png 731w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-300x119.png 300w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-450x179.png 450w\" alt=\"\u00e7al\u0131\u015fan net destek\u00e7i puan\u0131\" width=\"731\" height=\"291\"><span>destek\u00e7iler<\/span><\/b><\/h3>\n<p><span>Bir kat\u0131l\u0131mc\u0131, \u00e7al\u0131\u015fan\u0131n Net Tavsiye Skoru sorusuna 9 veya 10 puan verdi\u011finde, destek veren olarak kabul edilir.<\/span><\/p>\n<p><span>\u00c7o\u011fu yan\u0131tta 9 veya 10 g\u00f6r\u00fcrlerse i\u015fverenler gev\u015fememelidir.&nbsp;Kurulu\u015funuzdan y\u00fcksek puan alan \u00e7al\u0131\u015fanlar\u0131n zaten mutlu oldu\u011funu d\u00fc\u015f\u00fcnmek kolayd\u0131r ve onlara odaklanman\u0131za gerek yoktur.<\/span><\/p>\n<p><span>Bununla birlikte, kurulu\u015flar odaklanmal\u0131 ve kurulu\u015ftan neden ho\u015fland\u0131klar\u0131n\u0131 ve kurulu\u015funuzu arkada\u015flar\u0131na ve ailelerine y\u00f6nlendirmelerinin tam nedenini anlamak i\u00e7in destek\u00e7ilerin geri bildirimlerini kullanmal\u0131d\u0131r.<\/span><\/p>\n<h3><b><span>pasifler<\/span><\/b><\/h3>\n<p><span>Size 7 ile 8 aras\u0131nda puan veren bir kat\u0131l\u0131mc\u0131, pasif veya tarafs\u0131z olarak kabul edilir.<\/span><\/p>\n<p><span>Pasif olarak kabul edilirler \u00e7\u00fcnk\u00fc ne \u00f6rg\u00fct\u00fc tan\u0131tacaklar\u0131 ne de olumsuz bir \u015fey s\u00f6yleyecekleri varsay\u0131l\u0131r.&nbsp;Genel olarak memnunlar, ancak organizasyonun duygular\u0131n\u0131 do\u011frudan etkilemedikleri i\u00e7in onlara \u00e7ok az \u00f6nem veriliyor.&nbsp;G\u00f6sterdikleri daha tarafs\u0131z bir davran\u0131\u015ft\u0131r.<\/span><\/p>\n<p><span>Ancak bu, bir kurulu\u015fun onlara dikkat etmemesi veya zarar vermedikleri i\u00e7in onlar\u0131 g\u00f6rmezden gelmemesi gerekti\u011fi anlam\u0131na m\u0131 geliyor?&nbsp;Bir kurulu\u015fun benzer bir tutumu varsa, derhal de\u011fi\u015ftirmeleri gerekir.&nbsp;eNPS hesaplan\u0131rken puanlar\u0131 dikkate al\u0131nmasa da geri bildirimlerini g\u00f6z ard\u0131 etmeyin.&nbsp;Onlar\u0131 te\u015fvik\u00e7i yapmak i\u00e7in s\u00fcrekli \u00e7al\u0131\u015f\u0131n.&nbsp;Nihai hedefiniz onlar\u0131 destek\u00e7ilere d\u00f6n\u00fc\u015ft\u00fcrmek olmal\u0131d\u0131r.<\/span><\/p>\n<p><span>Bunun yerine, onlara basit bir soru sorabilirsiniz: &#8220;Ailenizi\/arkada\u015flar\u0131n\u0131z\u0131 bu kurulu\u015fa y\u00f6nlendirmekten sizi al\u0131koyan \u015fey nedir?&#8221;<\/span><\/p>\n<p><span>Her \u015feyden \u00e7ok, kurulu\u015funuzda herkesin \u00f6zg\u00fcrce payla\u015fabilece\u011fi veya ifade edebilece\u011fi bir geri bildirim k\u00fclt\u00fcr\u00fc olu\u015fturun.<\/span><\/p>\n<h3><b><span>k\u00f6t\u00fcleyenler<\/span><\/b><\/h3>\n<p><span data-preserver-spaces=\"true\">Bir yan\u0131tlay\u0131c\u0131, 0 ile 6 aras\u0131nda bir puan verdi\u011finde bir olumsuzlay\u0131c\u0131d\u0131r.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Bu puan ne anlama geliyor?&nbsp;\u00c7al\u0131\u015fan\u0131n \u00f6rg\u00fctten son derece mutsuz oldu\u011fu anlam\u0131na gelir.&nbsp;Baz\u0131 \u015feyler onlar\u0131 rahats\u0131z ediyor ve bir kurulu\u015f olarak sizin temel nedene inmeniz ve sorunlar\u0131 tan\u0131mlaman\u0131z gerekiyor.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u0130lk ad\u0131m, neden mutlu olmad\u0131klar\u0131n\u0131 ve k\u00f6t\u00fc geribildirimin nedenini bulmakt\u0131r.&nbsp;Bir \u015fey onlar\u0131 rahats\u0131z ediyor ve bunun dibine inmeniz gerekiyor.&nbsp;Ak\u0131llar\u0131ndan ne ge\u00e7ti\u011fini \u00f6\u011frenin, korkmamalar\u0131n\u0131 s\u00f6yleyin ve d\u00fc\u015f\u00fcnd\u00fcklerini payla\u015f\u0131n.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Bir \u00e7al\u0131\u015fandan olumsuz geri bildirim ald\u0131\u011f\u0131n\u0131zda, memnun olmayan \u00e7al\u0131\u015fana derhal neyin yanl\u0131\u015f gitti\u011fini veya kurulu\u015ftan neden memnun olmad\u0131\u011f\u0131n\u0131 soran bir e-posta g\u00f6nderildi\u011fi bir mekanizma ba\u015flatmal\u0131d\u0131r.&nbsp;Kurulu\u015fta istedikleri de\u011fi\u015fiklikleri uygulayarak, geri bildirimlerinin de\u011ferli oldu\u011funu t\u00fcm kurulu\u015fa ger\u00e7ekten \u00f6nemsemeniz ve iletmeniz gerekir.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Y\u00fcksek&nbsp;&nbsp;<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.questionpro.com\/blog\/employee-retention-strategies\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">\u00e7al\u0131\u015fan y\u0131pranmas\u0131<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;\u00e7ok can s\u0131k\u0131c\u0131 ve ac\u0131 verici bir \u015fekilde pahal\u0131d\u0131r.&nbsp;Do\u011fru y\u00f6nde at\u0131lan bir ad\u0131m, kurulu\u015flar\u0131n k\u00f6t\u00fc bir itibar kazanmas\u0131n\u0131 ve d\u00fc\u015f\u00fck \u00e7al\u0131\u015fan net destek\u00e7i puanlar\u0131n\u0131 \u00f6nleyebilir.<\/span><\/p>\n<h2><a id=\"Employee_Net_Promoter_Score_(eNPS)_Formula_Calculation_and_Example_of_Implementation\" class=\"blankurl\" href=\"https:\/\/www.questionpro.com\/blog\/employee-net-promoter-score-enps\/#\"><strong><span>\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS) Form\u00fcl\u00fc, Hesaplama ve \u00d6rnek<\/span><\/strong><\/a><strong>&nbsp;<\/strong><\/h2>\n<p><span>\u00c7al\u0131\u015fan\u0131n Net Destek\u00e7i Puan\u0131, destek verenlerin say\u0131s\u0131ndan k\u00f6t\u00fcleyenlerin say\u0131s\u0131n\u0131n, toplam yan\u0131tlayan say\u0131s\u0131n\u0131n 100 ile \u00e7arp\u0131m\u0131na b\u00f6l\u00fcnmesiyle elde edilen de\u011ferdir.<\/span><\/p>\n<p><span>Bu nedenle eNPS form\u00fcl\u00fc:<\/span><\/p>\n<table class=\"table-border\" width=\"800\">\n<tbody>\n<tr>\n<td><b><span>eNPS= Destekleyenlerin Say\u0131s\u0131 &#8211; K\u00f6t\u00fcleyenlerin Say\u0131s\u0131\/Toplam Yan\u0131tlayanlar\u0131n Say\u0131s\u0131 x 100<\/span><\/b><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><b><span>Nationwise \u00c7al\u0131\u015fan Net Tavsiye Puan\u0131 Hesaplama \u00d6rne\u011fi:<\/span><\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-63050\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-1-450x269.jpg\" sizes=\"(max-width: 550px) 100vw, 550px\" srcset=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-1-450x269.jpg 450w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-1-300x179.jpg 300w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-1-768x459.jpg 768w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-1.jpg 844w\" alt=\"\u00e7al\u0131\u015fan net destek\u00e7i puan\u0131\" width=\"550\" height=\"328\"><\/p>\n<p><span>Bir \u00f6rnek verelim \u2013 X \u015eirketi , Kuzey ve G\u00fcney Amerika&#8217;daki ofislerindeki&nbsp;<\/span><a href=\"https:\/\/www.questionpro.com\/blog\/employee-satisfaction-survey-questions\/\"><span>\u00e7al\u0131\u015fanlar\u0131n\u0131n memnuniyeti<\/span><\/a><span>&nbsp;ve ba\u011fl\u0131l\u0131\u011f\u0131 hakk\u0131nda bilgi edinmek istiyor .&nbsp;Bu b\u00f6lgelerdeki ofislerde \u00e7al\u0131\u015fan \u00e7al\u0131\u015fanlar\u0131na \u00c7al\u0131\u015fan Net Tavsiye Skoru anketi g\u00f6nderirler.<\/span><\/p>\n<p><span>Kuzey Amerika&#8217;daki \u00e7al\u0131\u015fanlardan 5000 ve LATAM \u00e7al\u0131\u015fanlar\u0131ndan 1000 yan\u0131t al\u0131yorlar.<\/span><\/p>\n<p><span>Bu yan\u0131tlar\u0131 par\u00e7alayal\u0131m.<\/span><\/p>\n<p><span>Toplam 5000 yan\u0131t ald\u0131n\u0131z (Kuzey Amerika)<\/span><\/p>\n<ul>\n<li><span>100 yan\u0131t 0-6 aral\u0131\u011f\u0131ndayd\u0131 (K\u00f6t\u00fcler)<\/span><\/li>\n<li><span>500 yan\u0131t 7-8 aral\u0131\u011f\u0131ndayd\u0131 (Pasifler)<\/span><\/li>\n<li><span>4400 yan\u0131t 9-10 aral\u0131\u011f\u0131ndayd\u0131 (Promot\u00f6rler)<\/span><\/li>\n<\/ul>\n<p><span>eNPS form\u00fcl\u00fcn\u00fc kullanarak: 4400-100\/5000 *100= 86<\/span><\/p>\n<p><span>\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 her zaman tam say\u0131 olarak g\u00f6sterilir ve hi\u00e7bir zaman y\u00fczde olarak g\u00f6sterilmez.&nbsp;Dolay\u0131s\u0131yla eNPS&#8217;niz 86&#8217;d\u0131r.<\/span><\/p>\n<p><span>Toplam 1000 yan\u0131t ald\u0131n\u0131z (LATAM )<\/span><\/p>\n<ul>\n<li><span>400 yan\u0131t 0-6 aral\u0131\u011f\u0131ndayd\u0131 (K\u00f6t\u00fcler)<\/span><\/li>\n<li><span>100 yan\u0131t 7-8 aral\u0131\u011f\u0131ndayd\u0131 (Pasifler)<\/span><\/li>\n<li><span>500 yan\u0131t 9-10 aral\u0131\u011f\u0131ndayd\u0131 (Destekleyiciler)<\/span><\/li>\n<\/ul>\n<p><span>eNPS form\u00fcl\u00fcn\u00fc kullanarak: 500-400\/1000 *100= 10<\/span><\/p>\n<p><span>\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 her zaman tam say\u0131 olarak g\u00f6sterilir ve hi\u00e7bir zaman y\u00fczde olarak g\u00f6sterilmez.&nbsp;Dolay\u0131s\u0131yla eNPS&#8217;niz 10&#8217;dur.<\/span><\/p>\n<p><span>Yukar\u0131daki hesaplamadan, kurulu\u015fun d\u00fc\u015f\u00fck bir eNPS puan\u0131n\u0131n arkas\u0131ndaki nedenleri analiz etmesi gerekti\u011fi a\u00e7\u0131kt\u0131r.<\/span><\/p>\n<h3><b><span>B\u00f6lge baz\u0131nda eNPS Hesaplama \u00d6rne\u011fi:<\/span><\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-63051\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-2.jpg\" sizes=\"(max-width: 550px) 100vw, 550px\" srcset=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-2.jpg 844w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-2-300x179.jpg 300w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-2-768x459.jpg 768w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-2-450x269.jpg 450w\" alt=\"eNPS hesaplama \u00f6rne\u011fi\" width=\"550\" height=\"328\"><\/p>\n<p><span>Ayn\u0131 kurulu\u015f, Kuzey Amerika&#8217;n\u0131n alt\u0131 b\u00f6lgesindeki \u00e7al\u0131\u015fanlar i\u00e7in \u00e7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 anketleri y\u00fcr\u00fct\u00fcr.<\/span><\/p>\n<p><span>Yan\u0131tlar\u0131 al\u0131rlar ve \u00e7al\u0131\u015fanlar\u0131n\u0131n Net Destek\u00e7i Puan\u0131 (eNPS) form\u00fcl\u00fcn\u00fc hesaplarlar.&nbsp;Puanlar \u015f\u00f6yleydi:<\/span><\/p>\n<p><span>B\u00f6lge 1: 80 i\u00e7in eNPS<\/span><\/p>\n<p><span>2. B\u00f6lge i\u00e7in eNPS: 90<\/span><\/p>\n<p><span>B\u00f6lge 3: 90 i\u00e7in eNPS<\/span><\/p>\n<p><span>B\u00f6lge 4 i\u00e7in eNPS: 80<\/span><\/p>\n<p><span>B\u00f6lge 5 i\u00e7in eNPS: 90<\/span><\/p>\n<p><span>B\u00f6lge 6 i\u00e7in eNPS: 60<\/span><\/p>\n<p><span>A\u00e7\u0131k\u00e7a g\u00f6r\u00fcl\u00fcyor ki, eNPS puan\u0131 b\u00f6lgesinden 6, daha y\u00fcksek bir eNPS puan\u0131 elde etmek i\u00e7in \u00e7al\u0131\u015fan memnuniyetinin iyile\u015ftirilmesine ihtiya\u00e7 duyuyor.<\/span><\/p>\n<p><b><span>Citywise eNPS Hesaplama \u00d6rne\u011fi:<\/span><\/b><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-63052\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-3.jpg\" sizes=\"(max-width: 550px) 100vw, 550px\" srcset=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-3.jpg 844w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-3-300x179.jpg 300w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-3-768x459.jpg 768w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-3-450x269.jpg 450w\" alt=\"\u00e7al\u0131\u015fan net destek\u00e7i puan\u0131 hesaplama \u00f6rne\u011fi\" width=\"550\" height=\"328\"><\/p>\n<p><span>Ayn\u0131 kurulu\u015fun ayn\u0131 \u015fehirde farkl\u0131 lokasyonlarda be\u015f ofisi oldu\u011funu ve t\u00fcm ofislerinin eNPS puan\u0131n\u0131 bilmek istediklerini varsayal\u0131m.&nbsp;Be\u015f farkl\u0131 lokasyondaki t\u00fcm \u00e7al\u0131\u015fanlara bir anket g\u00f6nderiyorlar ve eNPS form\u00fcl\u00fc uygulanarak elde edilen sonu\u00e7lar \u015f\u00f6yle:<\/span><\/p>\n<p><span>Office 1: 80 i\u00e7in eNPS<\/span><\/p>\n<p><span>Office 2 i\u00e7in eNPS 2: 90<\/span><\/p>\n<p><span>Office 3: 60 i\u00e7in eNPS<\/span><\/p>\n<p><span>Office 4 i\u00e7in eNPS: 90<\/span><\/p>\n<p><span>Office 5 i\u00e7in eNPS: 80<\/span><\/p>\n<p><span>Ofis 3 i\u00e7in eNPS puan\u0131 60 oldu\u011fundan, eNPS puanlar\u0131n\u0131 y\u00fckseltmek i\u00e7in \u00e7al\u0131\u015fan deneyimini ve \u00e7al\u0131\u015fan memnuniyetini iyile\u015ftirmeleri gerekecektir.<\/span><\/p>\n<p><span>\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS) hesaplamas\u0131, yukar\u0131daki \u00f6rneklerde g\u00f6sterildi\u011fi gibi \u00e7e\u015fitli seviyelerde uygulanabilir.<\/span><\/p>\n<p><span>Daha fazla bilgi edinin:&nbsp;<\/span><a href=\"https:\/\/www.questionpro.com\/blog\/net-promoter-score-calculation\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span>Net Destek\u00e7i Puan\u0131 Hesaplamas\u0131 ve Nas\u0131l \u00c7al\u0131\u015f\u0131r<\/span><\/a><\/p>\n<h2><a id=\"Employee_Net_Promoter_Score_(eNPS)_Benchmark_and_Tips\" class=\"blankurl\" href=\"https:\/\/www.questionpro.com\/blog\/employee-net-promoter-score-enps\/#\"><strong><span>\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS) Kar\u015f\u0131la\u015ft\u0131rmas\u0131 ve \u0130pu\u00e7lar\u0131<\/span><\/strong><\/a><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-62841 size-large\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/NPS-Meter-450x230.jpg\" sizes=\"(max-width: 450px) 100vw, 450px\" srcset=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/NPS-Meter-450x230.jpg 450w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/NPS-Meter-300x153.jpg 300w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/NPS-Meter.jpg 640w\" alt=\"\u00e7al\u0131\u015fan net destek\u00e7i puan \u00f6l\u00e7er\" width=\"450\" height=\"230\"><\/p>\n<p><span>\u00c7al\u0131\u015fan Net Destekleyici Puan\u0131 da k\u00fclt\u00fcrel farkl\u0131l\u0131klara tabi olabilir ve puanlar farkl\u0131 b\u00f6lge veya \u00fclkelerde farkl\u0131l\u0131k g\u00f6sterebilir ve \u00e7al\u0131\u015fanlar\u0131n y\u00fcksek puan verme olas\u0131l\u0131\u011f\u0131 daha d\u00fc\u015f\u00fckt\u00fcr.&nbsp;eNPS her zaman ba\u011flama tabi olan bilgileri sa\u011flamaz.<\/span><\/p>\n<p><span>Bu konularla ilgili olarak, bir\u00e7ok uzman, di\u011fer \u015firketleri veya end\u00fcstrileri eNPS i\u00e7in k\u0131yaslama olarak de\u011ferlendirmeyi \u00f6nermemektedir.&nbsp;Aksine uzmanlar, kurulu\u015flar\u0131n bir puanla ba\u015flamas\u0131 ve onu geli\u015ftirmek i\u00e7in \u00e7al\u0131\u015fmas\u0131 gerekti\u011fini s\u00f6yl\u00fcyor.<\/span><\/p>\n<p><span>Bir kurulu\u015f i\u00e7in \u00e7al\u0131\u015fan \u00e7al\u0131\u015fanlar ondan m\u00fc\u015fterilerden daha fazlas\u0131n\u0131 bekledi\u011finden, bir kurulu\u015fun eNPS&#8217;sinin NPS&#8217;den daha d\u00fc\u015f\u00fck olma olas\u0131l\u0131\u011f\u0131 vard\u0131r.&nbsp;Bu fark\u0131ndal\u0131k, kurulu\u015flar\u0131n \u00e7al\u0131\u015fan Net Destek\u00e7i Puan\u0131n\u0131 yorumlamalar\u0131na yard\u0131mc\u0131 olabilir.<\/span><\/p>\n<p><span>Ancak, daha iyi sonu\u00e7lar elde etmek i\u00e7in eNPS&#8217;nin nas\u0131l etkin bir \u015fekilde kullan\u0131laca\u011f\u0131na dair baz\u0131 ipu\u00e7lar\u0131:<\/span><\/p>\n<p><span>1. Kurulu\u015funuzun y\u00f6netimi, anketin neden \u00e7al\u0131\u015fanlara uyguland\u0131\u011f\u0131n\u0131 bilmelidir.&nbsp;Yan\u0131tlar topland\u0131ktan sonra izlenecek y\u00f6ntemler \u00f6nceden belirlenmelidir.<\/span><\/p>\n<p><span>2. Anket yan\u0131t veriyorsa ve \u00e7al\u0131\u015fanlar\u0131n h\u0131zl\u0131 ve kolay bir \u015fekilde yan\u0131tlayabilmesi i\u00e7in tablet veya cep telefonu gibi elde tutulan cihazlarla bile eri\u015filebilirse daha iyi sonu\u00e7lar verecektir.<\/span><\/p>\n<p><span>3. Herhangi bir zamanda anket isimsiz olmal\u0131d\u0131r.&nbsp;\u00c7al\u0131\u015fanlar\u0131n kimliklerinin tehlikede olmad\u0131\u011f\u0131 garanti edilmelidir.&nbsp;Bir kurulu\u015f olarak, onlara bu g\u00fcvenceyi vermezseniz, sonu\u00e7lar suland\u0131r\u0131lacakt\u0131r.&nbsp;\u00c7al\u0131\u015fanlar\u0131n\u0131zdan tarafs\u0131z yan\u0131tlar almayacaks\u0131n\u0131z.<\/span><\/p>\n<p><span>4. \u00c7al\u0131\u015fan mutlulu\u011fu tek seferlik bir i\u015f de\u011fildir.&nbsp;\u00c7al\u0131\u015fan\u0131n\u0131za i\u015fyerinde mutlu olup olmad\u0131klar\u0131n\u0131 en son ne zaman sordu\u011funuzu hat\u0131rlam\u0131yorsan\u0131z, \u015fimdi sorma zaman\u0131!&nbsp;<\/span><a href=\"https:\/\/www.questionpro.com\/blog\/employee-engagement-survey-questions-2\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span>\u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131<\/span><\/a><span>&nbsp;ve&nbsp;<\/span><a href=\"https:\/\/www.questionpro.com\/blog\/employee-satisfaction-survey-questions\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span>\u00e7al\u0131\u015fan memnuniyeti<\/span><\/a><span>&nbsp;, bir organizasyonun iki dire\u011fidir ve i\u015fverenler bunu zaman zaman izleyebilmelidir.&nbsp;Uzmanlar, bu anketlerin \u00fc\u00e7 ayda bir g\u00f6nderilmesi gerekti\u011fini \u00f6ne s\u00fcr\u00fcyorlar, bu da \u00e7al\u0131\u015fanlar\u0131n anketi doldurma konusunda sinirlenmeyecekleri kadar s\u0131kt\u0131r.<\/span><\/p>\n<h3><a id=\"Benefits_of_Calculating_Employee_Net_Promoter_Score\" class=\"blankurl\" href=\"https:\/\/www.questionpro.com\/blog\/employee-net-promoter-score-enps\/#\"><strong><span>\u00c7al\u0131\u015fan Net Destekleyici Puan\u0131n\u0131 Hesaplaman\u0131n Faydalar\u0131<\/span><\/strong><\/a><\/h3>\n<p><span>eNPS&#8217;nin \u00f6nemi inkar edilemez.&nbsp;\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131n\u0131 hesaplaman\u0131n faydalar\u0131 \u015funlard\u0131r:<\/span><\/p>\n<p><b><span>1. Genel \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7menize yard\u0131mc\u0131 olur:<\/span><\/b><span>&nbsp;\u00c7al\u0131\u015fan Net Destek\u00e7i Skoru, \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131, kurulu\u015fun sa\u011fl\u0131\u011f\u0131n\u0131 \u00f6l\u00e7menin h\u0131zl\u0131 bir yoludur ve bununla ilgili en iyi \u015fey, geleneksel uzun s\u0131k\u0131c\u0131 anketleri tamamen geride b\u0131rakmas\u0131d\u0131r.&nbsp;<\/span><a href=\"https:\/\/www.questionpro.com\/article\/survey-question-answer-type.html\"><span>Bu nedenle, yaln\u0131zca bir anket sorusu<\/span><\/a><span>&nbsp;sorarak \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131 d\u00fczeylerini \u00f6l\u00e7meye yard\u0131mc\u0131 olun&nbsp;.<\/span><\/p>\n<p><b><span>2. \u00c7al\u0131\u015fanlar\u0131n y\u0131pranmas\u0131n\u0131 azalt\u0131n:<\/span><\/b><span>&nbsp;eNPS ve di\u011fer&nbsp;&nbsp;<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.questionpro.com\/blog\/hr-analytics-and-trends\/#Predictive_HR_Analytics_Trends_-_2018\" target=\"_blank\" rel=\"noopener noreferrer\"><span>\u0130K \u00f6l\u00e7\u00fctlerini \u00f6l\u00e7erek,<\/span><\/a><span>&nbsp;&nbsp;kurulu\u015flar y\u00fcksek y\u0131pranma oranlar\u0131n\u0131 \u00f6nleyebilecek ancak bir acil durum plan\u0131 olu\u015fturabilecekler.&nbsp;Bir kurulu\u015fun eNPS anketini da\u011f\u0131t\u0131rken ald\u0131\u011f\u0131 yan\u0131tlar, kurulu\u015ftaki \u00e7al\u0131\u015fanlar\u0131n mutlu olup olmad\u0131\u011f\u0131n\u0131 anlamaya yard\u0131mc\u0131 olacakt\u0131r.&nbsp;B\u00f6ylece d\u00fczeltici \u00f6nlemler hemen al\u0131nabilir.<\/span><\/p>\n<p><b><span>3. Olumsuzlar\u0131 olumluya d\u00f6n\u00fc\u015ft\u00fcrme \u015fans\u0131 verir:<\/span><\/b><span>&nbsp;eNPS anketi, kurulu\u015flar\u0131n k\u00f6t\u00fcleyenlerini destek\u00e7ilere d\u00f6n\u00fc\u015ft\u00fcrmesine yard\u0131mc\u0131 olabilir.&nbsp;Sistemde belirli de\u011fi\u015fiklikler uygulanarak yap\u0131labilir.&nbsp;\u00c7al\u0131\u015fanlar\u0131n\u0131zdan her olumsuz yan\u0131t ald\u0131\u011f\u0131n\u0131zda, otomatik bir sistem bir e-postay\u0131 tetikler ve kurulu\u015fta onlarla iyi gitmeyen \u015feyler hakk\u0131nda sorular sorar.&nbsp;Geri bildirim toplay\u0131n ve buna g\u00f6re hareket etti\u011finizden emin olun.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS) nedir? \u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS),&nbsp;\u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7mek i\u00e7in&nbsp;Net Tavsiye Skoru (NPS) etraf\u0131nda olu\u015fturulmu\u015f bir [&hellip;]<\/p>\n","protected":false},"author":39,"featured_media":352487,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[230],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS): Nedir + \u00dccretsiz Rehber | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS) nedir? \u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS),&nbsp;\u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7mek i\u00e7in&nbsp;Net Tavsiye Skoru (NPS) etraf\u0131nda\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS): Nedir + \u00dccretsiz Rehber | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS) nedir? \u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS),&nbsp;\u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7mek i\u00e7in&nbsp;Net Tavsiye Skoru (NPS) etraf\u0131nda\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2022-06-30T13:46:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-21T15:06:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/07\/culture-management-enps-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"992\" \/>\n\t<meta property=\"og:image:height\" content=\"594\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Musaddiq Shaikh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"Yazan:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Musaddiq Shaikh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/\"},\"author\":{\"name\":\"Musaddiq Shaikh\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/58075732d9741f09be0dd781df06057c\"},\"headline\":\"\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS): Nedir + \u00dccretsiz Rehber\",\"datePublished\":\"2022-06-30T13:46:43+00:00\",\"dateModified\":\"2022-12-21T15:06:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/\"},\"wordCount\":2105,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#organization\"},\"articleSection\":[\"\u00e7al\u0131\u015fan anketi\"],\"inLanguage\":\"tr\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/\",\"name\":\"\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS): Nedir + \u00dccretsiz Rehber | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#website\"},\"datePublished\":\"2022-06-30T13:46:43+00:00\",\"dateModified\":\"2022-12-21T15:06:47+00:00\",\"description\":\"\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS) nedir? \u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS),&nbsp;\u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7mek i\u00e7in&nbsp;Net Tavsiye Skoru (NPS) etraf\u0131nda\",\"breadcrumb\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/#breadcrumb\"},\"inLanguage\":\"tr\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Ev\",\"item\":\"https:\/\/www.questionpro.com\/blog\/tr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u00e7al\u0131\u015fan anketi\",\"item\":\"https:\/\/www.questionpro.com\/blog\/tr\/category\/calisan-anketi\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS): Nedir + \u00dccretsiz Rehber\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#website\",\"url\":\"https:\/\/www.questionpro.com\/blog\/tr\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.questionpro.com\/blog\/tr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"tr\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/www.questionpro.com\/blog\/tr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"tr\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/58075732d9741f09be0dd781df06057c\",\"name\":\"Musaddiq Shaikh\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"tr\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/18abe6f6a76f5ea785fffabaa200fec3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/18abe6f6a76f5ea785fffabaa200fec3?s=96&d=mm&r=g\",\"caption\":\"Musaddiq Shaikh\"},\"url\":\"https:\/\/www.questionpro.com\/blog\/tr\/author\/musaddiq\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS): Nedir + \u00dccretsiz Rehber | QuestionPro","description":"\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS) nedir? \u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS),&nbsp;\u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7mek i\u00e7in&nbsp;Net Tavsiye Skoru (NPS) etraf\u0131nda","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/","og_locale":"tr_TR","og_type":"article","og_title":"\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS): Nedir + \u00dccretsiz Rehber | QuestionPro","og_description":"\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS) nedir? \u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS),&nbsp;\u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7mek i\u00e7in&nbsp;Net Tavsiye Skoru (NPS) etraf\u0131nda","og_url":"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2022-06-30T13:46:43+00:00","article_modified_time":"2022-12-21T15:06:47+00:00","og_image":[{"width":992,"height":594,"url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/07\/culture-management-enps-1.jpg","type":"image\/jpeg"}],"author":"Musaddiq Shaikh","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"Yazan:":"Musaddiq Shaikh","Tahmini okuma s\u00fcresi":"8 dakika"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/#article","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/"},"author":{"name":"Musaddiq Shaikh","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/58075732d9741f09be0dd781df06057c"},"headline":"\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS): Nedir + \u00dccretsiz Rehber","datePublished":"2022-06-30T13:46:43+00:00","dateModified":"2022-12-21T15:06:47+00:00","mainEntityOfPage":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/"},"wordCount":2105,"publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/#organization"},"articleSection":["\u00e7al\u0131\u015fan anketi"],"inLanguage":"tr"},{"@type":"WebPage","@id":"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/","url":"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/","name":"\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS): Nedir + \u00dccretsiz Rehber | QuestionPro","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/#website"},"datePublished":"2022-06-30T13:46:43+00:00","dateModified":"2022-12-21T15:06:47+00:00","description":"\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS) nedir? \u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS),&nbsp;\u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7mek i\u00e7in&nbsp;Net Tavsiye Skoru (NPS) etraf\u0131nda","breadcrumb":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/#breadcrumb"},"inLanguage":"tr","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.questionpro.com\/blog\/tr\/employee-net-promoter-score-enps\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Ev","item":"https:\/\/www.questionpro.com\/blog\/tr\/"},{"@type":"ListItem","position":2,"name":"\u00e7al\u0131\u015fan anketi","item":"https:\/\/www.questionpro.com\/blog\/tr\/category\/calisan-anketi\/"},{"@type":"ListItem","position":3,"name":"\u00c7al\u0131\u015fan Net Destek\u00e7i Puan\u0131 (eNPS): Nedir + \u00dccretsiz Rehber"}]},{"@type":"WebSite","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#website","url":"https:\/\/www.questionpro.com\/blog\/tr\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.questionpro.com\/blog\/tr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"tr"},{"@type":"Organization","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#organization","name":"QuestionPro","url":"https:\/\/www.questionpro.com\/blog\/tr\/","logo":{"@type":"ImageObject","inLanguage":"tr","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/logo\/image\/","url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/58075732d9741f09be0dd781df06057c","name":"Musaddiq Shaikh","image":{"@type":"ImageObject","inLanguage":"tr","@id":"https:\/\/www.questionpro.com\/blog\/tr\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/18abe6f6a76f5ea785fffabaa200fec3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/18abe6f6a76f5ea785fffabaa200fec3?s=96&d=mm&r=g","caption":"Musaddiq Shaikh"},"url":"https:\/\/www.questionpro.com\/blog\/tr\/author\/musaddiq\/"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/07\/culture-management-enps-1.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/07\/culture-management-enps-1.jpg","author_info":{"display_name":"Musaddiq Shaikh","author_link":"https:\/\/www.questionpro.com\/blog\/tr\/author\/musaddiq\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/posts\/398718"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/comments?post=398718"}],"version-history":[{"count":1,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/posts\/398718\/revisions"}],"predecessor-version":[{"id":766459,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/posts\/398718\/revisions\/766459"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/media\/352487"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/media?parent=398718"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/categories?post=398718"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/tr\/wp-json\/wp\/v2\/tags?post=398718"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}