{"id":730374,"date":"2018-08-20T04:18:16","date_gmt":"2018-08-20T11:18:16","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/calisan-net-tavsiye-skoru-enps-nedir-ucretsiz-kilavuz\/"},"modified":"2018-08-20T04:18:16","modified_gmt":"2018-08-20T04:18:16","slug":"calisan-net-tavsiye-skoru-enps-nedir-ucretsiz-kilavuz","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/tr\/calisan-net-tavsiye-skoru-enps-nedir-ucretsiz-kilavuz\/","title":{"rendered":"\u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS): Nedir + \u00dccretsiz K\u0131lavuz"},"content":{"rendered":"<div class=\"tags-wrap\">\n<h2><a id=\"Employee_Net_Promoter_Score_(eNPS)_Definition\" class=\"blankurl\" href=\"#\"><strong>\u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS) nedir?<\/strong><\/a><\/h2>\n<\/div>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS), a\u015fa\u011f\u0131daki unsurlar \u00fczerine in\u015fa edilmi\u015f bir y\u00f6ntemdir <\/span><a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\"><br \/>\n  <span style=\"font-weight: 400;\">Net Tavsiye Skoru (NPS)<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">  \u00c7al\u0131\u015fan sadakatini \u00f6l\u00e7mek i\u00e7in. \u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131n i\u015f yerlerini ailelerine veya arkada\u015flar\u0131na tavsiye etmeye ne kadar istekli olduklar\u0131n\u0131 \u00f6l\u00e7er.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kurumunuzda, kendilerini kurumunuza adam\u0131\u015f ve sad\u0131k \u00e7al\u0131\u015fanlar\u0131n\u0131z oldu\u011funu hayal edin. M\u00fc\u015fterilerinizi mutlu etmek ve daha iyi hizmet sunmak i\u00e7in ola\u011fan\u00fcst\u00fc, inan\u0131lmaz hizmet sunmak i\u00e7in yukar\u0131da ve \u00f6teye giden bir \u00e7al\u0131\u015fan ekibine sahip oldu\u011funuzu hayal edin<\/span> <a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\"> <span style=\"font-weight: 400;\">m\u00fc\u015fteri\u0307 memnuni\u0307yeti\u0307<\/span><\/a><span style=\"font-weight: 400;\">. <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fan Net Tavsiye Skoru, kompakt olmas\u0131, anket yorgunlu\u011funu \u00f6nlemesi, sonu\u00e7lar\u0131n hesaplanmas\u0131n\u0131n kolayl\u0131\u011f\u0131, k\u0131yaslama yap\u0131labilmesi ve basit oldu\u011fu i\u00e7in yeterli aral\u0131klarla tekrarlanabilmesi nedeniyle \u00f6vg\u00fc almaktad\u0131r. T\u00fcm bu \u00f6zellikler eNPS&#8217;yi kesinlikle daha verimli bir yere koymaktad\u0131r.  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Bununla birlikte, eNPS&#8217;yi di\u011fer <\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.questionpro.com\/blog\/hr-analytics-and-trends\/#Predictive_HR_Analytics_Trends_-_2018\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n  <span data-preserver-spaces=\"true\">\u0130K \u00f6l\u00e7\u00fcmleri<\/span><br \/>\n<\/a><span data-preserver-spaces=\"true\">\u00e7al\u0131\u015fanlar\u0131n neden olumsuz geri bildirimde bulunduklar\u0131n\u0131 bileceksiniz. Performanslar\u0131n\u0131n arkas\u0131ndaki nedenleri ortaya \u00e7\u0131karacak ve bunu geli\u015ftirmenin yollar\u0131n\u0131 bulman\u0131za yard\u0131mc\u0131 olacakt\u0131r. Ayr\u0131ca kurumda \u00e7al\u0131\u015fmak i\u00e7in kendilerini yeterince motive hissedip hissetmediklerini de \u00f6\u011frenebilirsiniz.<\/span><\/p>\n<p><!-- [if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<!--[if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]--><script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script><br \/>\n<script>\n  hbspt.forms.create({\n\tportalId: \"354042\",\n\tformId: \"f1a9d3b0-5bb5-4b4d-bda8-4029e3aa242d\"\n});\n<\/script><\/p>\n<h3><a id=\"Employee_Net_Promoter_Score_(eNPS)_Survey_Question\" class=\"blankurl\" href=\"#\"><strong>\u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS) Anket Sorusu<\/strong><\/a><\/h3>\n<p><span data-preserver-spaces=\"true\">eNPS, ilk olarak 1990&#8217;larda Fred Reichheld, Bain and Co. ve Satmetrix taraf\u0131ndan geli\u015ftirilen Net Promoter Score (NPS) ile ayn\u0131 konsept \u00fczerine in\u015fa edilmi\u015ftir. NPS m\u00fc\u015fteri sadakatini \u00f6l\u00e7mek i\u00e7in kullan\u0131l\u0131rken, eNPS \u00e7al\u0131\u015fan sadakatini g\u00f6sterir.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">NPS, soruya verilen yan\u0131tlara g\u00f6re hesaplan\u0131r:  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">&#8220;0-10 aras\u0131 bir \u00f6l\u00e7ekte, \u00fcr\u00fcn\u00fcm\u00fcz\u00fc\/hizmetimizi ailenize veya arkada\u015flar\u0131n\u0131za tavsiye etme olas\u0131l\u0131\u011f\u0131n\u0131z nedir?&#8221;<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">eNPS, benzer bir ankete verilen yan\u0131tlara g\u00f6re hesaplan\u0131r. <\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.questionpro.com\/article\/survey-question-answer-type.html\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n  <span data-preserver-spaces=\"true\">anket sorusu<\/span><br \/>\n<\/a><span data-preserver-spaces=\"true\">. \u00dcr\u00fcn ve hizmetler yerine eNPS sorusu, kurulu\u015flar\u0131n \u00e7al\u0131\u015fan sadakatini \u00f6l\u00e7mesine yard\u0131mc\u0131 olur:  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">&#8220;0-10 aras\u0131 bir \u00f6l\u00e7ekte, kurulu\u015fumuzu ailenize veya arkada\u015flar\u0131n\u0131za tavsiye etme olas\u0131l\u0131\u011f\u0131n\u0131z nedir?&#8221;<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-114315\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-question.png\" alt=\"\u00e7al\u0131\u015fan net destekleyici puan\u0131 sorusu\" width=\"942\" height=\"173\"><\/p>\n<p><span data-preserver-spaces=\"true\">NPS&#8217;de oldu\u011fu gibi, eNPS cevaplar\u0131 da \u00fc\u00e7 kategoriye ayr\u0131lm\u0131\u015ft\u0131r:<\/span><\/p>\n<ul>\n<li><strong><br \/>\n  <span data-preserver-spaces=\"true\">0-6: Detrakt\u00f6rler:<\/span><br \/>\n<\/strong><span data-preserver-spaces=\"true\"> Kurumdan son derece memnuniyetsiz olan ve olumsuz a\u011f\u0131zdan a\u011f\u0131za yay\u0131lan \u00e7al\u0131\u015fanlar.<\/span><\/li>\n<li><strong><br \/>\n  <span data-preserver-spaces=\"true\">7-8: Pasifler:<\/span><br \/>\n<\/strong><span data-preserver-spaces=\"true\"> Duygusal yat\u0131r\u0131m yapmayan ya da ilgisiz \u00e7al\u0131\u015fanlar.<\/span><\/li>\n<li><strong><br \/>\n  <span data-preserver-spaces=\"true\">9-10: Destek\u00e7iler:<\/span><br \/>\n<\/strong><span data-preserver-spaces=\"true\"> Kuruma son derece sad\u0131k \u00e7al\u0131\u015fanlar ve etrafa olumlu bir s\u00f6z yayarlar.<\/span><\/li>\n<\/ul>\n<h3><b><img decoding=\"async\" class=\"size-full wp-image-62840 aligncenter\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS.png\" alt=\"\u00e7al\u0131\u015fan net destekleyici puan\u0131\" width=\"731\" height=\"291\">Destek\u00e7iler<\/b><\/h3>\n<p>Bir kat\u0131l\u0131mc\u0131 9 ya da 10 puan verdi\u011finde destekleyici olarak kabul edilir.<\/p>\n<p>\u0130\u015fverenler, \u00e7o\u011fu yan\u0131tta 9 veya 10 g\u00f6rd\u00fcklerinde rahatlamamal\u0131d\u0131r. Kurulu\u015funuza y\u00fcksek puan veren \u00e7al\u0131\u015fanlar\u0131n zaten mutlu oldu\u011funu ve onlara odaklanman\u0131za gerek olmad\u0131\u011f\u0131n\u0131 d\u00fc\u015f\u00fcnmek kolayd\u0131r.<\/p>\n<p>Ancak kurulu\u015flar odaklanmal\u0131 ve destek\u00e7ilerin geri bildirimlerini kullanarak kurulu\u015fu neden sevdiklerini ve kurulu\u015funuzu arkada\u015flar\u0131na ve ailelerine tam olarak neden tavsiye ettiklerini g\u00f6rmelidir.<\/p>\n<h3><b>Pasifler<\/b><\/h3>\n<p>Size 7 ila 8 aras\u0131nda puan veren bir kat\u0131l\u0131mc\u0131 pasif veya n\u00f6tr olarak de\u011ferlendirilir.<\/p>\n<p>Pasif olarak kabul edilirler \u00e7\u00fcnk\u00fc ne kurumu tan\u0131tacaklar\u0131 ne de olumsuz bir \u015fey s\u00f6yleyecekleri varsay\u0131l\u0131r. Genellikle memnunlar, ancak kurulu\u015fun duygular\u0131n\u0131 do\u011frudan etkilemedikleri i\u00e7in onlara \u00e7ok az \u00f6nem veriliyor. Bu, sergiledikleri daha n\u00f6tr bir davran\u0131\u015ft\u0131r.<\/p>\n<p>Ancak bu, bir kurulu\u015fun bunlara dikkat etmemesi veya zarar vermedikleri i\u00e7in g\u00f6rmezden gelmesi gerekti\u011fi anlam\u0131na m\u0131 gelir? E\u011fer bir kurulu\u015fun benzer bir tutumu varsa, bunu derhal de\u011fi\u015ftirmesi gerekir. eNPS hesaplan\u0131rken puanlar\u0131 dikkate al\u0131nmasa da geri bildirimlerini g\u00f6z ard\u0131 etmeyin. Onlar\u0131 destek\u00e7i yapmak i\u00e7in s\u00fcrekli \u00e7al\u0131\u015f\u0131n. Nihai hedefiniz onlar\u0131 destek\u00e7ilere d\u00f6n\u00fc\u015ft\u00fcrmek olmal\u0131d\u0131r.<\/p>\n<p>Bunun yerine onlara basit bir soru sorabilirsiniz: &#8220;Sizi ailenizi\/arkada\u015flar\u0131n\u0131z\u0131 bu kurulu\u015fa y\u00f6nlendirmekten al\u0131koyan \u015fey nedir?&#8221;<\/p>\n<p>Her \u015feyden \u00f6nemlisi, kurulu\u015funuzda herkesin \u00f6zg\u00fcrce payla\u015f\u0131mda bulunabilece\u011fi veya ifade edebilece\u011fi bir geri bildirim k\u00fclt\u00fcr\u00fc olu\u015fturun.<\/p>\n<h3><b>Detrakt\u00f6rler<\/b><\/h3>\n<p><span data-preserver-spaces=\"true\">Bir kat\u0131l\u0131mc\u0131 0 ile 6 aras\u0131nda bir puan verdi\u011finde aleyhte puan vermi\u015f olur.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Bu puan ne anlama geliyor? Bu, \u00e7al\u0131\u015fan\u0131n kurumdan son derece mutsuz oldu\u011fu anlam\u0131na gelir. Baz\u0131 \u015feyler onlar\u0131 rahats\u0131z ediyor ve bir kurulu\u015f olarak sizin temel nedene inmeniz ve sorunlar\u0131 tespit etmeniz gerekiyor.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u0130lk ad\u0131m, neden mutlu olmad\u0131klar\u0131n\u0131 ve k\u00f6t\u00fc geri bildirimin nedenini bulmakt\u0131r. Onlar\u0131 rahats\u0131z eden bir \u015fey var ve bunun kayna\u011f\u0131na inmeniz gerekiyor. Ak\u0131llar\u0131ndan ge\u00e7enleri \u00f6\u011frenin, onlara korkmamalar\u0131n\u0131 s\u00f6yleyin ve ne d\u00fc\u015f\u00fcnd\u00fcklerini payla\u015f\u0131n.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Bir \u00e7al\u0131\u015fandan olumsuz geri bildirim ald\u0131\u011f\u0131n\u0131zda, memnun olmayan \u00e7al\u0131\u015fana derhal neyin yanl\u0131\u015f gitti\u011fini veya kurulu\u015ftan neden memnun olmad\u0131\u011f\u0131n\u0131 soran bir e-posta g\u00f6nderildi\u011fi bir mekanizma olu\u015fturmal\u0131d\u0131r. Organizasyonda istedikleri de\u011fi\u015fiklikleri uygulayarak geri bildirimlerinin de\u011ferli oldu\u011funu t\u00fcm organizasyona ger\u00e7ekten \u00f6nemsemeniz ve iletmeniz gerekir.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Y\u00fcksek <\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.questionpro.com\/blog\/employee-retention-strategies\/\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n  <span data-preserver-spaces=\"true\">\u00e7al\u0131\u015fan kayb\u0131<\/span><br \/>\n<\/a><span data-preserver-spaces=\"true\">  korkun\u00e7 derecede can s\u0131k\u0131c\u0131 ve ac\u0131 verici derecede pahal\u0131. Do\u011fru y\u00f6nde at\u0131lacak bir ad\u0131m, kurulu\u015flar\u0131n k\u00f6t\u00fc bir \u00fcne ve d\u00fc\u015f\u00fck \u00e7al\u0131\u015fan net destekleyici puanlar\u0131na sahip olmas\u0131n\u0131 \u00f6nleyebilir.<\/span><\/p>\n<h2><a id=\"Employee_Net_Promoter_Score_(eNPS)_Formula_Calculation_and_Example_of_Implementation\" class=\"blankurl\" href=\"#\"><strong>\u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS) Form\u00fcl\u00fc, Hesaplama ve \u00d6rnek<\/strong><\/a><strong> <\/strong><\/h2>\n<p>\u00c7al\u0131\u015fanlar\u0131n Net Tavsiye Skoru, te\u015fvik edenlerin say\u0131s\u0131n\u0131n k\u00f6t\u00fcleyenlerin say\u0131s\u0131ndan \u00e7\u0131kar\u0131l\u0131p toplam kat\u0131l\u0131mc\u0131 say\u0131s\u0131na b\u00f6l\u00fcnerek 100 ile \u00e7arp\u0131lmas\u0131yla elde edilir.<\/p>\n<p>Bu nedenle eNPS form\u00fcl\u00fc \u015f\u00f6yledir:<\/p>\n<table class=\"table-border\" style=\"height: 61px; width: 96.7575%;\" width=\"800\">\n<tbody>\n<tr>\n<td>\n<p style=\"text-align: center;\"><b>eNPS= Hay\u0131r. Organizat\u00f6rlerin Say\u0131s\u0131 &#8211; No. Cayd\u0131r\u0131c\u0131lar\u0131n Say\u0131s\u0131\/Toplam Say\u0131 Kat\u0131l\u0131mc\u0131 Say\u0131s\u0131 x 100<\/b><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><b>Nationwise \u00c7al\u0131\u015fan Net Tavsiye Skoru Hesaplama \u00d6rne\u011fi:<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-63050\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-1-450x269.jpg\" alt=\"\u00e7al\u0131\u015fan net destekleyici puan\u0131\" width=\"550\" height=\"328\"><\/p>\n<p><span style=\"font-weight: 400;\">Bir \u00f6rnek verelim: X \u015eirketi, Kuzey ve G\u00fcney Amerika&#8217;daki ofislerinde <a href=\"https:\/\/www.questionpro.com\/blog\/employee-satisfaction-survey-questions\/\">\u00e7al\u0131\u015fan memnuniyeti<\/a> ve ba\u011fl\u0131l\u0131\u011f\u0131 hakk\u0131nda bilgi edinmek istiyor. Anketi bu b\u00f6lgelerdeki ofislerde g\u00f6rev yapan \u00e7al\u0131\u015fanlar\u0131na g\u00f6nderiyorlar.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kuzey Amerika&#8217;daki \u00e7al\u0131\u015fanlardan 5000, LATAM \u00e7al\u0131\u015fanlar\u0131ndan ise 1000 yan\u0131t al\u0131yorlar.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u015eimdi bu yan\u0131tlar\u0131 inceleyelim.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Toplam 5000 yan\u0131t ald\u0131n\u0131z (Kuzey Amerika)<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">100 yan\u0131t 0-6 aral\u0131\u011f\u0131ndayd\u0131 (Detrakt\u00f6rler)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">500 yan\u0131t 7-8 aral\u0131\u011f\u0131ndayd\u0131 (Pasifler)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">4400 yan\u0131t 9-10 aral\u0131\u011f\u0131ndayd\u0131 (Destekleyiciler)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">eNPS form\u00fcl\u00fcn\u00fc kullanarak: 4400-100\/5000 *100= 86<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ENPS her zaman tam say\u0131 olarak g\u00f6sterilir ve asla y\u00fczde olarak g\u00f6sterilmez. Dolay\u0131s\u0131yla eNPS de\u011feriniz 86&#8217;d\u0131r.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Toplam 1000 yan\u0131t ald\u0131n\u0131z (LATAM )<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">400 yan\u0131t 0-6 aral\u0131\u011f\u0131ndayd\u0131 (Detrakt\u00f6rler)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">100 yan\u0131t 7-8 aral\u0131\u011f\u0131ndayd\u0131 (Pasifler)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">500 yan\u0131t 9-10 aral\u0131\u011f\u0131ndayd\u0131 (Destekleyiciler)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">eNPS form\u00fcl\u00fcn\u00fc kullanarak: 500-400\/1000 *100= 10<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Her zaman tam say\u0131 olarak g\u00f6sterilir ve asla y\u00fczde olarak g\u00f6sterilmez. Dolay\u0131s\u0131yla eNPS de\u011feriniz 10&#8217;dur.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yukar\u0131daki hesaplamadan, kurulu\u015fun d\u00fc\u015f\u00fck eNPS puan\u0131n\u0131n arkas\u0131ndaki nedenleri analiz etmesi gerekti\u011fi a\u00e7\u0131kt\u0131r.<\/span><\/p>\n<h3><b>B\u00f6lgesel eNPS Hesaplama \u00d6rne\u011fi:<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-63051\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-2.jpg\" alt=\"eNPS hesaplama \u00f6rne\u011fi\" width=\"550\" height=\"328\"><\/p>\n<p><span style=\"font-weight: 400;\">Ayn\u0131 kurulu\u015f, Kuzey Amerika&#8217;n\u0131n alt\u0131 b\u00f6lgesindeki \u00e7al\u0131\u015fanlar i\u00e7in \u00e7al\u0131\u015fan Net Tavsiye Skoru anketleri d\u00fczenlemektedir.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yan\u0131tlar\u0131 al\u0131rlar ve \u00e7al\u0131\u015fan Net Tavsiye Skoru (eNPS) form\u00fcl\u00fcn\u00fc hesaplarlar. Skorlar a\u015fa\u011f\u0131daki gibidir:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u00f6lge 1 i\u00e7in eNPS: 80<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u00f6lge 2 i\u00e7in eNPS: %90<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u00f6lge 3 i\u00e7in eNPS: 90<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u00f6lge 4 i\u00e7in eNPS: 80<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u00f6lge 5 i\u00e7in eNPS: %90<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u00f6lge 6 i\u00e7in eNPS: 60<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A\u00e7\u0131k\u00e7a g\u00f6r\u00fcld\u00fc\u011f\u00fc \u00fczere, eNPS skoru b\u00f6lgesinden bak\u0131ld\u0131\u011f\u0131nda, 6&#8217;n\u0131n daha y\u00fcksek bir eNPS skoru elde etmek i\u00e7in \u00e7al\u0131\u015fan memnuniyetinde iyile\u015ftirmeye ihtiyac\u0131 vard\u0131r.<\/span><\/p>\n<p><b>Citywise eNPS Hesaplama \u00d6rne\u011fi:<\/b><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-63052\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-3.jpg\" alt=\"\u00e7ali\u015fan net destek\u00e7i\u0307 skoru hesaplama \u00f6rne\u011fi\u0307\" width=\"550\" height=\"328\"><\/p>\n<p><span style=\"font-weight: 400;\">Ayn\u0131 kurulu\u015fun ayn\u0131 \u015fehirde farkl\u0131 konumlarda be\u015f ofisi oldu\u011funu ve t\u00fcm ofisleri i\u00e7in eNPS puan\u0131n\u0131 bilmek istediklerini varsayal\u0131m. Be\u015f farkl\u0131 lokasyondaki t\u00fcm \u00e7al\u0131\u015fanlara bir anket g\u00f6nderilir ve eNPS form\u00fcl\u00fc uygulanarak elde edilen sonu\u00e7lar a\u015fa\u011f\u0131daki gibidir:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ofis 1 i\u00e7in eNPS: 80<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ofis 2 i\u00e7in eNPS: %90<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ofis i\u00e7in eNPS 3: 60<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ofis i\u00e7in eNPS 4: 90<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Office 5 i\u00e7in eNPS: 80<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ofis 3 i\u00e7in eNPS puan\u0131 60 oldu\u011fundan, eNPS puanlar\u0131n\u0131 iyile\u015ftirmek i\u00e7in \u00e7al\u0131\u015fan deneyimlerini ve \u00e7al\u0131\u015fan memnuniyetini iyile\u015ftirmeleri gerekecektir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS) hesaplamas\u0131 yukar\u0131daki \u00f6rneklerde g\u00f6sterildi\u011fi gibi \u00e7e\u015fitli seviyelerde uygulanabilir.<\/span><\/p>\n<p style=\"text-align: center;\">Daha fazla bilgi edinin: <a href=\"https:\/\/www.questionpro.com\/blog\/net-promoter-score-calculation\/\" target=\"_blank\" rel=\"noopener noreferrer\">Net Tavsiye Skoru Hesaplama ve Nas\u0131l \u00c7al\u0131\u015f\u0131r?<\/a><\/p>\n<h2><a id=\"Employee_Net_Promoter_Score_(eNPS)_Benchmark_and_Tips\" class=\"blankurl\" href=\"#\"><strong>\u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS) Kar\u015f\u0131la\u015ft\u0131rmas\u0131 ve \u0130pu\u00e7lar\u0131<\/strong><\/a><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-62841 size-large\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/NPS-Meter-450x230.jpg\" alt=\"\u00e7al\u0131\u015fan net te\u015fvik puan\u0131 \u00f6l\u00e7er\" width=\"450\" height=\"230\"><\/p>\n<p><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fan Net Tavsiye Skoru k\u00fclt\u00fcrel farkl\u0131l\u0131klara da tabi olabilir ve skorlar farkl\u0131 b\u00f6lgelerde veya \u00fclkelerde de\u011fi\u015febilir, \u00e7al\u0131\u015fanlar\u0131n y\u00fcksek puan verme olas\u0131l\u0131\u011f\u0131 daha d\u00fc\u015f\u00fck olabilir. eNPS her zaman ba\u011flama g\u00f6re bilgi sa\u011flamaz.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bu konularla ilgili olarak, bir\u00e7ok uzman eNPS i\u00e7in di\u011fer \u015firketleri veya sekt\u00f6rleri \u00f6l\u00e7\u00fct olarak almaktan ka\u00e7\u0131nmaktad\u0131r. Aksine, uzmanlar kurulu\u015flar\u0131n bir puanla ba\u015flay\u0131p bunu iyile\u015ftirmek i\u00e7in \u00e7al\u0131\u015fmalar\u0131 gerekti\u011fini s\u00f6yl\u00fcyor. <span style=\"color: #0000ff;\"><br \/>\n  <a style=\"color: #0000ff;\" href=\"https:\/\/hbr.org\/2021\/11\/net-promoter-3-0\">Harvard Business Review <\/a><br \/>\n  <span style=\"color: #000000;\">a\u00e7\u0131kl\u0131yor<\/span><br \/>\n<\/span> ENPS&#8217;nin \u015firketlere ola\u011fan\u00fcst\u00fc hizmet sunmalar\u0131 i\u00e7in ilham verdi\u011fini, bunun da m\u00fc\u015fterileri geri getirece\u011fini ve i\u015fletmeyi s\u00fcrekli olarak geli\u015ftirece\u011fini belirtiyorlar. Bu, ba\u015far\u0131l\u0131 bir \u015firketi ileriye g\u00f6t\u00fcrmenin ne kadar zorunlu oldu\u011funu vurgulamaktad\u0131r.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bir kurulu\u015f i\u00e7in \u00e7al\u0131\u015fanlar m\u00fc\u015fterilerden daha fazlas\u0131n\u0131 bekledi\u011finden, kurulu\u015fun eNPS&#8217;sinin NPS&#8217;den daha d\u00fc\u015f\u00fck olma ihtimali vard\u0131r. Bu fark\u0131ndal\u0131k, kurulu\u015flar\u0131n \u00e7al\u0131\u015fan Net Tavsiye Skoru&#8217;nu yorumlamas\u0131na yard\u0131mc\u0131 olabilir. <a href=\"https:\/\/www.forbes.com\/sites\/shephyken\/2016\/12\/03\/how-effective-is-net-promoter-score-nps\/?sh=48744cb923e4\">Forbes<\/a> dergisi, eNPS&#8217;nizi verimli bir \u015fekilde kullanman\u0131n \u00f6nemini ve i\u015finizi ileriye ta\u015f\u0131man\u0131za nas\u0131l yard\u0131mc\u0131 olabilece\u011fini vurguluyor.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bununla birlikte, daha iyi sonu\u00e7lar elde etmek i\u00e7in eNPS&#8217;nin nas\u0131l etkili bir \u015fekilde kullan\u0131laca\u011f\u0131na dair baz\u0131 ipu\u00e7lar\u0131 a\u015fa\u011f\u0131da verilmi\u015ftir:<\/span><\/p>\n<p>1. Kurulu\u015funuzun y\u00f6netimi, anketin \u00e7al\u0131\u015fanlara neden uyguland\u0131\u011f\u0131n\u0131 bilmelidir. Yan\u0131tlar topland\u0131ktan sonra takip y\u00f6ntemleri \u00f6nceden belirlenmelidir.<\/p>\n<p>2. Anket, \u00e7al\u0131\u015fanlar\u0131n h\u0131zl\u0131 ve kolay bir \u015fekilde yan\u0131tlayabilmesi i\u00e7in tabletler veya cep telefonlar\u0131 gibi elde tutulan cihazlarla bile eri\u015filebiliyorsa ve duyarl\u0131 ise daha iyi sonu\u00e7lar verecektir.<\/p>\n<p>3. Herhangi bir zamanda, anket anonim olmal\u0131d\u0131r. \u00c7al\u0131\u015fanlar\u0131n kimliklerinin tehlikede olmad\u0131\u011f\u0131 garanti edilmelidir. Bir kurulu\u015f olarak onlara bu g\u00fcvenceyi veremezseniz, sonu\u00e7lar suland\u0131r\u0131lm\u0131\u015f olacakt\u0131r. \u00c7al\u0131\u015fanlar\u0131n\u0131zdan tarafs\u0131z yan\u0131tlar alamazs\u0131n\u0131z.<\/p>\n<p>4. \u00c7al\u0131\u015fan mutlulu\u011fu tek seferlik bir i\u015f de\u011fildir. \u00c7al\u0131\u015fan\u0131n\u0131za i\u015fyerinde mutlu olup olmad\u0131\u011f\u0131n\u0131 en son ne zaman sordu\u011funuzu hat\u0131rlam\u0131yorsan\u0131z, \u015fimdi sorma zaman\u0131! <a href=\"https:\/\/www.questionpro.com\/blog\/employee-engagement-survey-questions-2\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131<\/a> ve <a href=\"https:\/\/www.questionpro.com\/blog\/employee-satisfaction-survey-questions\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u00e7al\u0131\u015fan memnuniyeti<\/a> bir kurulu\u015fun iki temel dire\u011fidir ve i\u015fverenler bunu zaman zaman takip edebilmelidir. Uzmanlar, bu anketlerin \u00fc\u00e7 ayda bir g\u00f6nderilmesini \u00f6nermektedir; bu, \u00e7al\u0131\u015fanlar\u0131n doldurmaktan rahats\u0131z olmayacaklar\u0131 kadar s\u0131kt\u0131r.<\/p>\n<h3><a id=\"Benefits_of_Calculating_Employee_Net_Promoter_Score\" class=\"blankurl\" href=\"#\"><strong>\u00c7al\u0131\u015fan Net Tavsiye Skoru Hesaplaman\u0131n Faydalar\u0131<\/strong><\/a><\/h3>\n<p>eNPS&#8217;nin \u00f6nemi yads\u0131namaz. \u0130\u015fte \u00c7al\u0131\u015fan Net Tavsiye Skoru hesaplaman\u0131n faydalar\u0131:<\/p>\n<p><b>1. Genel \u00e7al\u0131\u015fan sadakatini \u00f6l\u00e7menize yard\u0131mc\u0131 olur:<\/b> \u00c7al\u0131\u015fan Net Tavsiye Skoru, \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131, kurumun sa\u011fl\u0131\u011f\u0131n\u0131 \u00f6l\u00e7menin h\u0131zl\u0131 bir yoludur ve bununla ilgili en iyi \u015fey, geleneksel uzun s\u0131k\u0131c\u0131 anketleri eller a\u015fa\u011f\u0131 yenmesidir. B\u00f6ylece, sadece tek bir <a href=\"https:\/\/www.questionpro.com\/article\/survey-question-answer-type.html\">anket sorusu<\/a> sorarak \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131 seviyelerinin \u00f6l\u00e7\u00fclmesine yard\u0131mc\u0131 olun.<\/p>\n<p><b>2. \u00c7al\u0131\u015fan kay\u0131plar\u0131n\u0131 azalt\u0131n: <\/b>eNPS ve di\u011fer <a class=\"editor-rtfLink\" href=\"https:\/\/www.questionpro.com\/blog\/hr-analytics-and-trends\/#Predictive_HR_Analytics_Trends_-_2018\" target=\"_blank\" rel=\"noopener noreferrer\">\u0130K metriklerini<\/a> \u00f6l\u00e7erek, kurulu\u015flar y\u00fcksek y\u0131pranma oranlar\u0131n\u0131 \u00f6nleyebilecek, ancak bir acil durum plan\u0131 olu\u015fturabileceklerdir. Bir kurulu\u015fun eNPS anketini uygularken ald\u0131\u011f\u0131 yan\u0131tlar, kurulu\u015ftaki \u00e7al\u0131\u015fanlar\u0131n mutlu olup olmad\u0131\u011f\u0131n\u0131 anlamaya yard\u0131mc\u0131 olacakt\u0131r. B\u00f6ylece d\u00fczeltici \u00f6nlemler derhal al\u0131nabilir.<\/p>\n<p><b>3. Negatifleri pozitife d\u00f6n\u00fc\u015ft\u00fcrme \u015fans\u0131 verir: eNPS <\/b>anketi, kurulu\u015flar\u0131n k\u00f6t\u00fcleyenleri destekleyenlere d\u00f6n\u00fc\u015ft\u00fcrmesine yard\u0131mc\u0131 olabilir. Sistemde belirli de\u011fi\u015fiklikler uygulanarak yap\u0131labilir. \u00c7al\u0131\u015fanlar\u0131n\u0131zdan her olumsuz yan\u0131t ald\u0131\u011f\u0131n\u0131zda, otomatik bir sistem bir e-postay\u0131 tetikleyecek ve organizasyonda onlarla iyi gitmeyen \u015feyleri soracakt\u0131r. Geri bildirim toplay\u0131n ve buna g\u00f6re hareket etti\u011finizden emin olun.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS) nedir? \u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS), a\u015fa\u011f\u0131daki unsurlar \u00fczerine in\u015fa edilmi\u015f bir y\u00f6ntemdir Net Tavsiye [&hellip;]<\/p>\n","protected":false},"author":86,"featured_media":620897,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1159],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00c7al\u0131\u015fan Net Tavsiye Skoru: Nedir + \u00dccretsiz K\u0131lavuz 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