{"id":798969,"date":"2022-05-23T10:42:44","date_gmt":"2022-05-23T10:42:44","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/hcahps-anketi-nedir-ve-nasil-iyilestirilir\/"},"modified":"2022-05-23T10:42:44","modified_gmt":"2022-05-23T10:42:44","slug":"hcahps-anketi-nedir-ve-nasil-iyilestirilir","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/tr\/hcahps-anketi-nedir-ve-nasil-iyilestirilir\/","title":{"rendered":"HCAHPS Anketi: Nedir ve Nas\u0131l \u0130yile\u015ftirilir"},"content":{"rendered":"<p>HCAHPS anketi, do\u011frudan hastalardan hastane ve hasta olarak ya\u015fad\u0131klar\u0131 deneyimlerle ilgili \u00e7e\u015fitli konularda bilgi toplamay\u0131 ama\u00e7lamaktad\u0131r. Bu verilerin elde edilmesinin temel amac\u0131, hastanenin sundu\u011fu hizmeti iyile\u015ftirmektir. Hastalar sadece kendi ya\u015fad\u0131klar\u0131 durumlarla ilgili sorular\u0131 yan\u0131tlamal\u0131d\u0131r.<\/p>\n<h2>HCAHPS nedir<\/h2>\n<p>HCAHPS, hastanelerdeki veya herhangi bir sa\u011fl\u0131k kurulu\u015fundaki \u00e7e\u015fitli \u00f6l\u00e7\u00fcmleri kar\u015f\u0131la\u015ft\u0131rmak i\u00e7in tasarlanm\u0131\u015f bir ankettir. HCAHPS, Hastane Sa\u011fl\u0131k Hizmeti Sa\u011flay\u0131c\u0131lar\u0131 ve Sistemleri Puanlar\u0131n\u0131n T\u00fcketici De\u011ferlendirmesi anlam\u0131na gelmektedir. Hastane tesisleri, hasta kat\u0131l\u0131m\u0131 ve hasta memnuniyetine odaklanmakta ve bu do\u011frultuda ankete kat\u0131lan hastaneler i\u00e7in bir te\u015fvik sistemi olu\u015fturmaktad\u0131r.<\/p>\n<p>HCAHPS anketi, hastanedeki veya sa\u011fl\u0131k kurulu\u015fundaki farkl\u0131 tesislerin genel de\u011ferlendirmesine odaklanan yakla\u015f\u0131k 27 sorudan olu\u015fmaktad\u0131r:<\/p>\n<ul>\n<li aria-level=\"1\">Hastane Personeli \u0130leti\u015fimi<\/li>\n<li aria-level=\"1\">A\u011fr\u0131 Y\u00f6netimi<\/li>\n<li aria-level=\"1\">\u0130la\u00e7 tedavisi hakk\u0131nda ileti\u015fim<\/li>\n<li aria-level=\"1\">Do\u011fru faturaland\u0131rma ve taburcu bilgileri<\/li>\n<li aria-level=\"1\">Hastane Ortam\u0131n\u0131n Temizli\u011fi<\/li>\n<li aria-level=\"1\">Hastanede Sessizlik<\/li>\n<li aria-level=\"1\">Hastaneyi tavsiye etme iste\u011fi<\/li>\n<li aria-level=\"1\">Genel puan<\/li>\n<\/ul>\n<p>Hastaneler veya sa\u011fl\u0131k birimleri, HCAHPS&#8217;yi a\u015fa\u011f\u0131daki kriterleri kar\u015f\u0131layan uygun hastalardan rastgele bir \u00f6rneklem \u00e7ekerek ger\u00e7ekle\u015ftirir:<\/p>\n<p>HCAHPS genellikle hastaneler veya sa\u011fl\u0131k kurulu\u015flar\u0131 taraf\u0131ndan a\u015fa\u011f\u0131daki kriterlere uygun hastalardan rastgele bir \u00f6rneklem se\u00e7ilerek ger\u00e7ekle\u015ftirilir<\/p>\n<ul>\n<li aria-level=\"1\">Ya\u015f &#8211; Kabul edildi\u011finde 18 veya \u00fczeri<\/li>\n<li aria-level=\"1\">Hastanede en az 1 gece konaklama<\/li>\n<li aria-level=\"1\">Taburculukta psikiyatrik olmayan tan\u0131<\/li>\n<li aria-level=\"1\">Taburcu edildi\u011finde hayatta<\/li>\n<\/ul>\n<p>Toplanan veriler HCAHPS veri ambar\u0131na g\u00f6nderilir. Bu veriler Amerika Birle\u015fik Devletleri CMS yetkilileri taraf\u0131ndan temizlenip analiz edilmekte ve Hospital Compare web sitesinde t\u00fcketicilere a\u00e7\u0131k bir \u015fekilde raporlanmaktad\u0131r.<\/p>\n<h2>HCAHPS puanlar\u0131n\u0131 nas\u0131l iyile\u015ftirebilirsiniz?<\/h2>\n<p>Hastalarla ileti\u015fim ve do\u011frudan etkile\u015fim, HCAHPS puanlar\u0131n\u0131n iyile\u015ftirilmesine yard\u0131mc\u0131 olan en \u00f6nemli fakt\u00f6rd\u00fcr, \u00e7\u00fcnk\u00fc be\u015f anket \u00f6l\u00e7\u00fct\u00fc do\u011frudan hastalarla ileti\u015fimle ilgilidir.<\/p>\n<p>Hastaneler, hastane personelinin hastalarla s\u0131k ve etkili bir \u015fekilde ileti\u015fim kurdu\u011fundan emin olmal\u0131 ve onlara ila\u00e7lar, iyile\u015fmeyi h\u0131zland\u0131rmak i\u00e7in evde at\u0131labilecek ad\u0131mlar hakk\u0131nda yeterli bilgi vermeli, ayr\u0131nt\u0131l\u0131 evde iyile\u015fme talimatlar\u0131 vermeli ve hastalar\u0131 taburcu etmeden \u00f6nce nas\u0131l azami \u00f6zen g\u00f6stereceklerini anlad\u0131klar\u0131n\u0131 do\u011frulamal\u0131d\u0131r.<\/p>\n<h2>Hcahps neden \u00f6nemlidir?<\/h2>\n<p>Bu soru tipinin hastan\u0131n a\u011fr\u0131 b\u00f6lgelerini anlamalar\u0131na ger\u00e7ekten yard\u0131mc\u0131 oldu\u011funa dair m\u00fc\u015fteri geri bildirimleri ald\u0131k.<\/p>\n<ol>\n<li> <strong> Yerinde:<\/strong> QP \u00e7evrimd\u0131\u015f\u0131 uygulamas\u0131, k\u0131sa bir anket kullanarak hastan\u0131n ki\u015fisel fiziksel verilerini toplamak i\u00e7in kullan\u0131labilir. Bu anketleri hastalar doktorla randevular\u0131n\u0131 beklerken yapmak en iyi yoldur, b\u00f6ylece her randevu daha verimli ve doktor-hasta ili\u015fkisi kurmaya odakl\u0131 olabilir.<\/li>\n<li> <strong> Uzaktan Yard\u0131m:<\/strong> Son birka\u00e7 y\u0131ld\u0131r her \u015feyin uzaktan yap\u0131labilir hale gelmesiyle birlikte, uzaktan doktor yard\u0131m\u0131 da giderek yayg\u0131nla\u015fmaktad\u0131r. Uzaktan \u00e7al\u0131\u015fan doktorlar olarak QP kullan\u0131c\u0131lar\u0131n\u0131n bir\u00e7o\u011fu, video konferansa ba\u015flamadan \u00f6nce durumlar\u0131 hakk\u0131nda ilk bilgileri edinmek amac\u0131yla hastalara e-posta anketleri g\u00f6ndermektedir.<\/li>\n<\/ol>\n<p>Sa\u011fl\u0131k hizmetleri alan\u0131ndaki anketler i\u00e7in QuestionPro&#8217;yu kullanmak, laboratuvar testlerinin kolayca elde edemeyece\u011fi bilgileri toplaman\u0131n harika bir yoludur.<\/p>\n<p>Ek bir avantaj da QuestionPro&#8217;nun HIPAA uyumlu olmas\u0131d\u0131r, bu nedenle anketlerin gizli oldu\u011fu ve hastalar\u0131n sorular\u0131 d\u00fcr\u00fcst\u00e7e yan\u0131tlayabilece\u011fi konusunda bir g\u00fcvence vard\u0131r.<\/p>\n<p><a href=\"https:\/\/www.questionpro.com\/survey-templates\/health-care-surveys\/\">Sa\u011fl\u0131k hizmetleri anketlerinin<\/a> \u00e7e\u015fitli sebepleri vard\u0131r ve t\u00fcm uygulamalar\u0131n avantajl\u0131 y\u00f6nleri de bulunmaktad\u0131r:<\/p>\n<ul>\n<li aria-level=\"1\"><strong><br \/>\n  <a href=\"https:\/\/www.questionpro.com\/blog\/patient-satisfaction-survey\/\">Hasta memnuniyeti<\/a><br \/>\n<\/strong>-Hastalar doktorlar, numune toplay\u0131c\u0131lar, di\u011fer hastane personeli ve tesislerle ilgili deneyimlerini de\u011ferlendirebilir.<\/li>\n<li aria-level=\"1\"><strong>\u00c7al\u0131\u015fanlar ve personel-Kurulu\u015ftaki herkes<\/strong>kat\u0131l\u0131m sa\u011flayabilir ve ald\u0131\u011f\u0131m\u0131z geri bildirimler nihayetinde hastalara sa\u011flanan bak\u0131m kalitesinin iyile\u015ftirilmesine katk\u0131da bulunur.<\/li>\n<li aria-level=\"1\"><strong><br \/>\n  <a href=\"https:\/\/www.questionpro.com\/healthcare-industry\/\">T\u0131bbi ara\u015ft\u0131rma<\/a><br \/>\n<\/strong>&#8211; Belirli bir kitle veya n\u00fcfus hakk\u0131nda istatistik toplamak veya hasta gruplar\u0131 aras\u0131ndaki al\u0131\u015fkanl\u0131klar\u0131 kar\u015f\u0131la\u015ft\u0131rmak i\u00e7in kullan\u0131labilir.<\/li>\n<li aria-level=\"1\"><strong>\u00d6l\u00e7\u00fctler-<\/strong>Hasta memnuniyetini art\u0131rmak veya \u00e7al\u0131\u015fanlar\u0131n\u0131z i\u00e7in daha g\u00fcvenli, \u00e7ok daha iyi bir \u00e7al\u0131\u015fma alan\u0131 olu\u015fturmak gibi belirledi\u011finiz her t\u00fcrl\u00fc hedefin ilerlemesini takip edin.<\/li>\n<\/ul>\n<h4>Sa\u011fl\u0131k hizmetleri anketleri i\u00e7in kullan\u0131labilecek \u00f6rnek sorular<\/h4>\n<ul>\n<li aria-level=\"1\">Kendinizi 1 ile 5 aras\u0131nda ne kadar sa\u011fl\u0131kl\u0131 g\u00f6r\u00fcyorsunuz?<\/li>\n<li aria-level=\"1\">Sa\u011fl\u0131k kontrol\u00fc i\u00e7in ne s\u0131kl\u0131kla hastaneye gidiyorsunuz?<\/li>\n<li aria-level=\"1\">Herhangi bir kronik rahats\u0131zl\u0131\u011f\u0131n\u0131z var m\u0131?<\/li>\n<li aria-level=\"1\">Herhangi bir kal\u0131tsal durum\/hastal\u0131kla kar\u015f\u0131 kar\u015f\u0131ya m\u0131s\u0131n\u0131z?<\/li>\n<\/ul>\n<h2>QuestionPro ile Klinik \u0130leti\u015fim<\/h2>\n<p>QuestionPro, bilgi payla\u015f\u0131m\u0131n\u0131, daha iyi hasta kat\u0131l\u0131m\u0131n\u0131 ve hasta y\u00f6netimini i\u015fbirlik\u00e7i bir \u015fekilde te\u015fvik eden bir anket y\u00f6ntemi arac\u0131l\u0131\u011f\u0131yla hastalar ve doktorlar\u0131 \/ hem\u015fireleri \/ di\u011fer hastane personeli aras\u0131ndaki ileti\u015fimi kolayla\u015ft\u0131rarak hastanelere hasta kat\u0131l\u0131m\u0131nda yard\u0131mc\u0131 olan \u00e7ok etkile\u015fimli bir ileti\u015fim platformu sunar.<\/p>\n<p>QuestionPro ile hastaneler ve sa\u011fl\u0131k tesisleri hastalar\u0131n ilgisini \u00e7ekebilir ve HCAHPS puanlar\u0131n\u0131 iyile\u015ftirerek hasta memnuniyetine olan ba\u011fl\u0131l\u0131klar\u0131n\u0131 g\u00f6sterebilirler.<\/p>\n<p>Sa\u011fl\u0131k Sekt\u00f6r\u00fcndeki ihtiya\u00e7lar\u0131n\u0131za g\u00f6re anket \u00e7\u00f6z\u00fcm\u00fcn\u00fc bulman\u0131za yard\u0131mc\u0131 oluyoruz. Ger\u00e7ek zamanl\u0131 verilerinizi herkes i\u00e7in eyleme d\u00f6n\u00fc\u015ft\u00fcr\u00fclebilir i\u00e7g\u00f6r\u00fclere d\u00f6n\u00fc\u015ft\u00fcr\u00fcn. Y\u00f6neticiler, \u00f6n saflar ve destek personeli, klinisyenler ve hastalar dahil.<\/p>\n<p>T\u00fcm \u00f6nemli veri h\u0131rs\u0131zl\u0131\u011f\u0131n\u0131 \u00f6nleme, veri gizlili\u011fi ve veri payla\u015f\u0131m\u0131 yasalar\u0131na uyuyoruz. M\u00fc\u015fterilerimizin, HIPAA d\u00fczenlemelerine tam uyumluluk sa\u011flayarak hassas sa\u011fl\u0131k verilerinin g\u00f6nderilmesi, depolanmas\u0131 ve i\u015flenmesinde e\u015fit ve \u00f6nemli bir rol oynad\u0131\u011f\u0131na inan\u0131yoruz.<\/p>\n<p style=\"text-align: center;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/healthcare-industry\/#scheduleConsultation\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>DEMO \u0130STE<\/strong><\/a><\/p>\n<p><strong>Yazarlar<\/strong> Mohit Laungani &amp; Abhijeet Nimbalkar<\/p>\n","protected":false},"excerpt":{"rendered":"<p>HCAHPS anketi, do\u011frudan hastalardan hastane ve hasta olarak ya\u015fad\u0131klar\u0131 deneyimlerle ilgili \u00e7e\u015fitli konularda bilgi toplamay\u0131 ama\u00e7lamaktad\u0131r. Bu verilerin elde edilmesinin [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":710887,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1192],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>HCAHPS Anketi: Nedir ve Nas\u0131l \u0130yile\u015ftirilir | QuestionPro<\/title>\n<meta name=\"description\" content=\"HCAHPS (Hastane Sa\u011fl\u0131k Hizmeti Sa\u011flay\u0131c\u0131lar\u0131 ve Sistemleri Puanlar\u0131n\u0131n T\u00fcketici De\u011ferlendirmesi) anketi olu\u015fturmak i\u00e7in bir k\u0131lavuz. 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