Conducting an employee satisfaction survey can be a great way to get employee feedback. After all, every company’s success depends on having a happy, motivated team. Therefore, you need to measure employee satisfaction and understand employee engagement to achieve this.
LEARN ABOUT: Workplace Employee Experience Examples
Here, we will talk about what employee satisfaction surveys are and how surveys can be a great ally in achieving this. Let’s get started.
What is an Employee Satisfaction Survey?
An employee satisfaction survey is a powerful set of questions that HR Managers use to understand the level of fulfillment of employees.
LEARN ABOUT: HR Analytics
This survey provides management with a direction and know-how of how satisfied its employees are in the workplace and, furthermore, what are the probable measures they would need to take if the responses to the survey are not quite positive. Hence it is imperative to intertwine satisfaction surveys within the company culture.
LEARN ABOUT: Employee Care
Why should you measure employee satisfaction?
Measuring employee expectations is an important aspect of running a successful business. Employee satisfaction surveys can provide valuable insights into employees’ attitudes, perceptions, and experiences, which can help to inform decision-making, improve productivity, and improve the overall work environment.
Measuring employee satisfaction is more important than ever in this day and age when competition for top talent is fierce. But why should you measure it? Let’s go over the reasons in greater depth.
Identifying issues
It can assist in identifying issues or areas of concern within an organization. Employees who are dissatisfied with their work environment or job responsibilities may experience low employee morale, decreased productivity, and high turnover rates.
Employers can take steps to address these issues and improve their employees’ work experience by identifying them.
Retaining talent
Employees who are satisfied with their jobs are more likely to stay with their employers. This can help to reduce turnover rates as well as the costs associated with recruiting, hiring, and training employees.
Improving productivity
Satisfied employees tend to be more productive and interested in their work. They collaborate more and create a positive work environment, which improves team dynamics and performance.
Enhancing employer brand
Employers can improve their reputation as top employers by demonstrating a dedication to employee happiness. This can help them attract top talent while also differentiating themselves from competitors.
Informing decision-making
It can provide useful information that can be used to inform decision-making. For example, if employees are dissatisfied with certain aspects of their benefits package, employers may decide to change their offering in order to attract and retain top talent management.
What are employee satisfaction survey questions?
Employee satisfaction survey questions are designed to assess how satisfied employees are with their working environment, job responsibilities, employer employee relationship, relationship with coworkers, and overall job experience are included in a job satisfaction survey. It helps to measure your employee engagement.
You can use employee opinion survey questions. Those questions provide valuable insights into employee morale, enabling organizations to make informed improvements and foster an engaged workforce.
These employee satisfaction survey questions can be open-ended or closed-ended, and they can be asked using a variety of survey methods such as online surveys, paper surveys, or in-person interviews.
The following are some examples of staff satisfaction survey questions:
- What is your level of job satisfaction?
- Do you feel appreciated and respected at work?
- How manageable do you feel your workload is?
Employee satisfaction survey types
QuestionPro Workforce is the pioneering platform that allows organizations across the globe to create, send and analyze employee surveys or satisfaction surveys that, as a result, enable insightful workforce intelligence.
The platform has 3 distinctive staff satisfaction survey types, each with the option to create a survey from scratch or select a ready-made staff survey template and simply edit it to suit your needs :
- Standard Survey: Here, you can create a typical employee satisfaction survey using standard and advanced question types, powerful survey logic, and branching options.
- 360 Review: This survey type enables you to conduct company-wide employee engagement surveys with specialized analytics.
- Pulse: A pulse survey is a simplistic and short but powerful staff satisfaction survey that quickly measures your employee mood and morale with effective analytics.
Learn more: employee engagement survey examples
Elements to track and measure
Remember to use the below elements before designing and conducting a workforce satisfaction survey.
These elements, viewed from an employee’s perspective, will help you get better responses and, therefore, better results for your studies. Forbes magazine’s 5 fundamentals of employee satisfaction align with what is listed below:
- Nature of work and completion
- Communication and delegation of work
- Mentoring and support
- Workload distribution
- Recognition and appreciation
- Organizational value and company culture
- Team members and dynamics
- Advancement plan
- Employee benefits and perks
Why should you conduct an employee satisfaction survey?
This survey is essential because it provides valuable insights into how employees feel about their work environment, job satisfaction, and overall morale. We will learn some key points about why you should conduct staff satisfaction surveys in this section:
It provides anonymity
If you ask your staff how they’re doing face-to-face, they’re likely to say “just fine” and not much else. Thus, you should ask them for ways to improve your business in person, and you’re unlikely to get a constructive response.
Alternatively, if you ask it in a staff satisfaction survey in an anonymous format, you’ll open yourself up to a world of insightful feedback culture. Therefore, employees tend to avoid confrontation, and surveys eliminate this factor.
You’ll get honest and unbiased employee feedback
Using a workforce satisfaction survey will allow your employee to speak freely about your company. Thus, while what they say may be hard to swallow, it’s to your benefit to receive honest employee feedback.
This employee feedback survey will tell you how your employees feel and can also offer new ideas to improve your business. Park your ego and encourage your staff to be brutal and honest.
It’s a different platform than a performance review
Let’s face it when you sit down for an employee performance evaluation, they often look for only one thing: more money.
Therefore, they’re highly unlikely to say much if they have a concern or complaint about your business. Using staff satisfaction surveys given out at times other than performance reviews is a way to get more actionable commentary.
You can reduce employee turnover
You’ll reduce employee turnover in your company by allowing your employees to express themselves.
For example, when you think of all the resources that go into hiring a new staff member – including paperwork, training, and the inevitable mistakes – you’ll understand that keeping turnover at a minimum is the key to success.
You will get more engaged employees with more productivity
Suppose your staff understands that you truly care about them and value their feedback. In that case, they’re much more likely to be engaged in your company’s long-term goals and, in addition, will ultimately increase productivity.
Benefits of an employee satisfaction survey
Employee satisfaction surveys can provide numerous benefits to organizations, ranging from identifying areas for improvement to enhancing the employer brand.
In this section, we’ll go over the advantages or benefits of employee satisfaction surveys in greater depth.
Understand and improve productivity levels
Employees who are unsatisfied with their job roles or assignments have very low productivity levels.
Therefore, using the right staff satisfaction survey questions, you can identify if they are satisfied employees with their role and what measures can be taken to improve the satisfaction levels. It will help improve job satisfaction and productivity levels for that employee.Retain employees
Retaining employees is hard, and what is more hard is finding new employees in place of employees who have left.
Organizations spend more money on hiring new employees than retaining employees. Hence, asking the right questions in your survey can help you identify employees that may be an attrition risk and retain them.
Understand training needs
Organizations need to have training and learning programs for their employees. Ensuring adequate training helps employees step into higher-level roles with better preparation.
Employees need to reskill and upskill in today’s day and age continuously. Therefore, a lack of internal training and development programs can lead to employee dissatisfaction. Use your employee surveys to find out if that is the reason and take necessary measures.
Top 30 employee satisfaction survey questions with categories
Employee satisfaction is a critical component of any successful business. Employees who are happy and engaged in their work are more productive, efficient, and motivated to help the organization achieve its goals.
In this section, we’ll provide a list of the top 30 employee survey questions for employee satisfaction, along with categories, so that businesses can analyze employee satisfaction and spot areas for development.
Organizational relation and employee satisfaction
- Is there a clear understanding of the organization’s strategic objectives?
In research conducted by QuestionPro, 36% of employees said that better visibility of organizational charts would amplify their satisfaction and job performance. Therefore, transparency is imperative to higher levels of satisfaction.
- Is it clear to you what your role demands in employee meeting the company objectives?
When employees have a sense of direction and how they fit in the long-term broader company vision, it positively impacts job satisfaction. Furthermore, it is crucial to ensure employees have a sense of direction that aligns with company objectives.
- Do you believe that there is an opportunity for individual career growth and development within the company?
If the employee is directionless in terms of employee growth, eventually, the employee will leave sooner or later.
- Will you be working for the same organization in the next 2 years?
A satisfied employee acts as a word-of-mouth promotion tool for the organization. Hence this question is of immense significance, and if the answer to this question is no, it should ring alarm bells within the organization and call for immediate corrective measures.
- Are you satisfied with your job overall?
It will give you an overall average overview of employees’ perceptions of the organization and therefore lead you to improve the line of communication.
Download: Free employee satisfaction survey template
Teamwork and employee satisfaction surveys
Research has proved that teamwork culture has a direct impact on job satisfaction; we have underlined 3 questions that have to be part of your staff satisfaction surveys:
- Do you relish being a member of your team?
- Is your team an inspiration for you to do your best at the job?
- Does your team provide you support at work whenever needed?
Information and staff satisfaction survey
This part often goes unnoticed in organizations, especially when the employee is a recent hire. They depend highly on the information.
- Do you struggle to get information to make better decisions at work?
- If something unusual comes up, do you know who to go to for a solution?
- Does the organization inform you about all the resources and tools to perform your duties well?
Use the free template: 360-degree employee assessment survey.
LEARN ABOUT: 360 Leadership Assessment
Relationship with the supervisor and staff satisfaction survey
- Do your seniors and managers encourage you to give your best effort?
- Do you feel you are rewarded for your dedication and commitment to the work?
- Do you feel that your opinions are heard and valued by your superior?
- Do you feel there is a scope for personal growth, such as skill enhancement?
Download: Free supervisor evaluation survey template
Job passion and self-evaluation employee satisfaction surveys
- Do you experience personal growth, such as upgrading your skills and learning other tasks apart from your regular to-dos?
- Does the management involve you while making leadership-related decisions?
- Do you think your manager values you?
- Do you think you go beyond your limits to fulfill a task?
- Do you think your job makes a positive difference in other’s life?
- Have you had enough training to solve customer issues?
- Do you think the management respects your personal family time?
Feedback and satisfaction survey
- Do you receive constructive feedback from your manager?
- Does your manager praise you when you have done a good job?
Work life balance and employee satisfaction
- Do you think the environment at work helps you strike the right work life balance?
- Does your job cause an unreasonable amount of workplace stress for you?
- Do you think your manager understands a healthy balance between work life and personal life?
Fairness at work and employee satisfaction
- Do you think your manager treats all the team members equally?
- Do you think the organization has fair policies for promotion for all employees?
- Do you feel that management is just about administering policies concerning employees?
View library: Sample HR survey templates
How to utilize QuestionPro Workforce in employee satisfaction surveys?
QuestionPro Workforce is an online platform that connects businesses with a global workforce of remote employees who can help with data entry, research, content creation, and customer support.
The platform is designed to help businesses quickly and easily find and hire skilled employees without needing costly employee recruitment survey or onboarding processes.
QuestionPro Workforce also provides various tools and features to assist businesses in conducting employee satisfaction surveys, which can effectively measure and improve employee engagement, productivity, and overall job satisfaction. Here are some ways how QuestionPro can assist with employee satisfaction surveys:
Easy survey creation
You can easily create customized employee satisfaction surveys with QuestionPro. You can select from various survey templates designed specifically for employee satisfaction surveys or build your own survey using the drag-and-drop survey builder.
The platform offers multiple-choice, Likert scale, open-ended, and other question options to help you collect employee feedback.
Anonymous responses
Employee satisfaction surveys frequently require privacy to encourage employees to provide honest and open feedback. You can enable anonymous responses in QuestionPro, which helps ensure that employees feel comfortable sharing their opinions and feedback without fear of consequences.
Actionable insights
Once your survey data has been analyzed, you can use the insights gained from QuestionPro to make data-driven decisions to improve employee satisfaction. You can identify areas for improvement and create action plans to address any issues raised by employees in the survey.
Data analysis
QuestionPro includes some powerful data analysis tools to assist you in making sense of the survey data. You can visualize your survey data using the platform’s built-in analytics tools, such as charts, graphs, and heat maps. You can also export your survey data to Excel, SPSS, or other formats for further analysis.
Empathy at scale
It is important to be able to communicate effectively and connect with employees at scale to build a truly empathetic organization.
The most recent demographics roster of QuestionPro ensures the highest level of confidentiality, and Watson AI sentiment analysis highlights key themes in open-ended questions, allowing your organizations to take the most impactful actions.
Steps to employee satisfaction survey in QuestionPro Workforce
QuestionPro Workforce Survey will help you make data-driven decisions to improve employee satisfaction. It is a useful 360 feedback tool for analyzing employee satisfaction in your organization. Regular employee surveys reveal employee satisfaction and areas for growth.
Here are some steps for a staff satisfaction survey using the QuestionPro workforce survey.
- Determine the purpose of the survey: Before you begin creating the survey, you must first determine its specific purpose. For example, you should know if employees feel valued or if they have the resources they need to do their job. What do you want to discover about employee satisfaction in your company?
- Choose the right questions: You should select the appropriate questions based on the survey’s purpose. Multiple-choice, rating scale, and open-ended questions are among the question types available in QuestionPro Workforce Survey.
- Workforce Survey tool. You can select from several templates or design your survey from scratch. Ensure the survey is simple to use and the questions are clear and concise.
- Send the survey to employees: After you’ve created the survey, you’ll need to distribute it to your employees. You can use QuestionPro Workforce Survey to send the survey via email or start implementing it on your company’s intranet.
- Analyze the results: After completing the survey, use QuestionPro Workforce Survey to analyze the results. The tool includes analytics capabilities that can assist you in identifying areas of employee satisfaction or dissatisfaction in your organization.
- Take action based on the results: Make changes in your organization based on the appreciation survey results. If the survey results show that employees are dissatisfied with the communication channels, you may need to improve the communication process.
Book a demo to discover more about QuestionPro Workforce’s employee satisfaction measurement and data-driven decision-making capabilities. Our experts will walk you through the platform and show you how to modify it for your organization.
