Customer Feedback

1.Based on your overall experience with IMS how likely would you be to recommend us?

1 - Wouldn't recommend

5 - Would somewhat recommend

10 - Would recommend

2.Please rate IMS on the following parameters:

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
Quality of our products	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied

Delivery time of our products	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied

Pricing of our products	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied

Reliability of our products	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied

3.How well did our products meet your expectations?

Extremely well

Somewhat well

Not so well

Not at all well

4. How was your experience in the following areas of our customer service:

	Very satisfactory	Somewhat satisfactory	Neutral	Somewhat unsatisfactory	Very unsatisfactory
Pre-purchase support	Very satisfactory	Somewhat satisfactory	Neutral	Somewhat unsatisfactory	Very unsatisfactory

Post-purchase support	Very satisfactory	Somewhat satisfactory	Neutral	Somewhat unsatisfactory	Very unsatisfactory

Issue resolution speed	Very satisfactory	Somewhat satisfactory	Neutral	Somewhat unsatisfactory	Very unsatisfactory

5.How often do you use our products / services?

Daily

Weekly

Monthly

Yearly

6.Rate your overall experience, 5 stars being the highest

7.Do you have any other feedback you would like us to review? (If you would like us to discuss this with you, please provide your name and email address)

8.Would you be happy for us to use your answers given as a testimonial for our website?

Yes

9.If you've answered yes to question 8, would you be happy for us to use your company name or would you prefer your answers to remain anonymous?

Show Company Name

Keep Anonymous

10.If you're happy for us to use your company name please state the name of your company below

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