Survey Templates Service Evaluation Surveys Automobile Service Evaluation Survey Questions + Sample Questionnaire Template

Automobile Service Evaluation Survey Questions + Sample Questionnaire Template

Automobile service evaluation survey questions help any automobile dealership, car repair shops or any automotive services outlet, to ask customers the right questions to measure customer satisfaction. This fully editable sample questionnaire is a ready made template that you can modify and and use to collect valuable customer insights and grow sales by improving customer satisfaction.

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On your most recent service visit, how would you rate the service department on the following areas?

	Poor	Fair	Good	Very Good	Excellent	N/A
Quality of work performed	Poor	Fair	Good	Very Good	Excellent	N/A

Avoiding inconveniencing you	Poor	Fair	Good	Very Good	Excellent	N/A

Making you feel comfortable	Poor	Fair	Good	Very Good	Excellent	N/A

Willingness to go out of their way to satisfy you	Poor	Fair	Good	Very Good	Excellent	N/A

Friendliness and helpfulness of cashiers	Poor	Fair	Good	Very Good	Excellent	N/A

Having convenient hours for service	Poor	Fair	Good	Very Good	Excellent	N/A

Ease of obtaining an appointment	Poor	Fair	Good	Very Good	Excellent	N/A

Quickly acknowledging your arrival	Poor	Fair	Good	Very Good	Excellent	N/A

Promptness in handling repair work	Poor	Fair	Good	Very Good	Excellent	N/A

Arranging replacement	Poor	Fair	Good	Very Good	Excellent	N/A

	Poor	Fair	Good	Very Good	Excellent	N/A
Performance of repairs	Poor	Fair	Good	Very Good	Excellent	N/A

Clean, comfortable waiting area	Poor	Fair	Good	Very Good	Excellent	N/A

On-time delivery	Poor	Fair	Good	Very Good	Excellent	N/A

Did the following things occur on your most recent service visit?

	Yes	No	N/A
You were explained the work to be performed before hand.	Yes	No	N/A

You were explained the work performed and the break down of the charges.	Yes	No	N/A

You were informed when your car was ready.	Yes	No	N/A

The paperwork was completed and waiting for you when you arrived	Yes	No	N/A

They contacted you to ensure the work was performed to your satisfaction	Yes	No	N/A

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Benefits of using the Automobile Service Evaluation Survey Template

1. Measure customer experience
For customer experience to be great, it has to consistently good across various touchpoints. It has to be good during the consultation, billing, etc. Use the Automobile Service Evaluation questionnaire to measure customer experience so you can elevate it as necessary.

2. Determine satisfaction
This template lets you determine how satisfied your customers were with the service. This is crucial to understand how many of these would become loyal customers. Loyal customers spread positive word of mouth and provide repeat business.

3. Solicit consumer suggestions
This sample questionnaire includes an open-end survey question that lets customers provide feedback on aspects that need looking into. This is crucial to design an experience that stays with customers and boosts brand reputation and loyalty.

Automobile Service Evaluation Survey Questions + Sample Questionnaire Template

Benefits of using the Automobile Service Evaluation Survey Template

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