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Survey Templates Service Evaluation Surveys Customer Multi-Mode Service Evaluation Survey Template

Customer Multi-Mode Service Evaluation Survey Template

Customer service evaluation for web, phone, mail...


How did you contact customer service?
If you called on the phone, how quickly did you get through?
If you contacted customer service by fax or email, how long did it take to get a response?
What was your reason for contacting customer service?
Overall, how would you rate your satisfaction with our customer service representative?
Do you have comments or suggestions that would help us improve our customer service?