Survey Templates Product Surveys Top 11 Product Satisfaction Survey Questions for Questionnaire and Sample Template

Top 11 Product Satisfaction Survey Questions for Questionnaire and Sample Template

Use product satisfaction survey questions for collecting data on product use, satisfaction, improvement areas and more. Know if customers are willing to recommend your product to others. Use this free sample survey and collect powerful insights from customers.

This product feedback questionnaire can be customized to your needs. Learn more about your product use patterns and if your customers have any suggestions. Find out if they are likely to buy again and use the data to forecast sales.

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Considering your complete experience with our company, how likely would you be to recommend our product to a friend or colleague?

Very Unlikely

Very Likely

How satisfied are you with our product based on the following criterias:

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Overall quality	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied

Value	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied

Purchase experience	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied

Installation or first use experience	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied

Usage experience	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied

After purchase service (warranty, repair, help desk)	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied

How long have you used [PRODUCT]?

Less than 1 month

1 to 6 months

6 months to 1 year

1 to 2 years

2 years or more

Never used

How often do you use our product?

Once a week or more often

2 to 3 times a month

Once a month

Every 2-3 months

2-3 times a year

Once a year or less often

Do not use

Compared to products offered by our competitors, would you say that our product is:

Much better

Somewhat better

Almost the same

Somewhat worse

Much worse

Don't know or never used

Will you use or purchase our product again?

Definitely

Probably

Might or might not

Probably will not

Definitely, will not

Never used

When you contacted our customer service team, were all issues resolved to your complete satisfaction?

Yes, by the company or its representatives

Yes, by me or someone outside the company

No, the problem was not resolved

No problems/No contact with customer service

Would you like to mention anything specific in your experience with our product which was not asked in the survey?

Thank you for your feedback.

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Benefits of using a Product Satisfaction Survey Template

1. It's free
This sample product survey template is absolutely free. All you need is an account. You can create a survey from this template and send it to your audience.

2. It's customizable
You can add or remove questions as per your requirements. You can also edit the options and use different rating scale.

3. Know if the customers are satisfied
Customer satisfaction is essential for any business to succeed and sustain in the long run. Listen to the voice of the customer and know if they have any suggestions. Analyze the data and find out ways to improve customer experience.

4. Build better products
These product survey questions can help organizations to identify the improvement areas and new ideas to build better products.

Top 11 Product Satisfaction Survey Questions for Questionnaire and Sample Template

Benefits of using a Product Satisfaction Survey Template

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