Service Concept Test Survey Template helps businesses and organizations collect feedback from their clients/customers regarding a new line of service they have been planning to introduce. Good service ensures a positive customer feedback and a positive feedback ensures customer satisfaction and customer loyalty. Hence, by building service excellence, businesses or organizations can grow many folds. Implementing this survey example, organizations or brands can focus on retaining customers. This has proven to be more effective at increasing the sales revenue and reaching profit point. By using this sample survey template organizations and businesses can take the first step towards success.
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Select the rating that best describe how you feel about this service. Please read the following description of a new service concept in order to complete the survey. [ENTER A DESCRIPTION OF THE SERVICE HERE] After reading the above service description, how interested would you be in using the described service? What features/attributes of this service are the most valuable to you? What do you find least appealing about this service? Overall, how interested are you in buying this service? Based on the description, what price would you expect to pay for the service? Please record one number, not a range. If [list of additional features] were added to the basic concept, what is the amount you would expect to pay? If you wanted to buy/have this new service, which purchase method would you most prefer? [Concept] might be used at different times or occasions. Please rank the following occasions by placing a 1 next to the occasion of greatest expected use, a 2 next to the occasions of next greatest expected use and so forth until all items are ranked. Which groups of people do you expect to be the greatest users of this service? Please check three (3). How often do you use products from this [Service Category]? How aware are you of the following companies that offer similar services? Please check all that apply. |