This B2B customer pulse survey template consists of questions your business-to-business brand can use to engage with your customers in the time of this pandemic. While the global economy has been affected by coronavirus, use this sample questionnaire to understand how the global slowdown has impacted your consumers and customers. Learn how your products or services are used at this time. Uncover engagement challenges for your brand and make tweaks to better service and retain customers.
Keeping customers loyal during this time is imperative, and this pulse survey can help you unlock insights about your B2B customers. Make instant and positive changes to reduce your customer churn rate and ensure a higher satisfaction level with your brand. Reduce the impact that COVID-19 has had on your customers with higher customer satisfaction.
|
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Dear respondent, we hope that you, your family, and loved ones are doing ok during this pandemic. There has been a global effect on the economy. Still, we would like to let you know that we are doing everything under our control to make sure that you, our customers, are least impacted by it and continue to provide exceptional services like you have come to expect of us. However, it would greatly help us to answer this survey so that we can identify the aspects of our business that require work. Considering your complete experience with our company, how likely would you be to recommend our products to a friend or colleague?0 Very Unlikely to 10 Very Likely What has been the impact of this pandemic on your business and operations? What are the top three factors that you have been most affected by in these times? Please state your satisfaction level with the following: How important have our products and services been to you during these times? Would you consider our products and services as: Please state your satisfaction level with our products and services at this time: Is there anything else you would like to let us know to help serve you better in these tough times? |
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Creating a survey with QuestionPro is optimized for use on larger screens -
Though you're welcome to continue on your mobile screen, we'd suggest a desktop or notebook experience for optimal results.
Назад к questionpro.com
